Wendy’s

Arrived at the drive thru of this store at 7:00 p.m 4/28/17. Made my order using a coupon (2 chicken sandwiches and 2 small fries for $7.99). The cashier, who unbelievably turned out to be the manager, didn't know how to compute the coupon. She finally figures it out. I then to proceed to wait over 15 minutes for my food to be handed to me.

I drive home. When I get there, my order is short by one sandwich. I drive back to the store, and this time go inside. After waiting another 15 mins, I finally tell the cashier my problem. She says I'll send the manager over. I remind her who I am (the customer with chicken sandwich coupon). She tells one of the workers to give me my chicken sandwich. Waited yet again over 5 mins for my sandwich.

The workers in this store are untrained and slow. I was watching as I was waiting, and they don't have any flow; they practically trip over each other. The cashier takes a person's order and then disappears. I observed as people entered the store and then left again because they did not want to wait. As I left, there were no less than 10 cars in the drive through, until 2 got out of line and went to Taco Bell.

I want the staff of this store to be trained. I want them to learn what it means to work quickly. I want them to learn customer service skills.

Lois DeSilva
[protected]@yahoo.com

The Wendy's here in Columbia is ridiculous first of all they have disgusting looking people making the food secondpy they take 45 to get ur order and serve you your food they never get the order right and 85% of the time try never have the food to actually sell you for instance I went today and wanted two full size salads they didnt have enough salad to serve me like seriously? Its ridiculous how is this resturant even still open it should be shut down I give you guys zero stars!

As a frequent customer of Wendy's I am very disappointed to hear you are no longer carrying the spicy chicken nuggets. I have no understanding of why they would be removed from the menu. I believed they were very a popular item on your menu, and many people miss them. My friends, family and I will not return to any of your restaurants until they are listed back on the menu. Please reconsider and bring back the nuggsssss. Thanks.

I went to get 2 plain cheese burgers to the drive thru when i got the order one milk and tea was missing after I told her many times what I wanted it. Becuase I realized the same cashier never gave me the receipt and thats odd for me because she didnt even bother to ask me if I wanted it. I ask the manager for the receipt after he told me your drinks werent in your order I realized she charged me 4.64.for each plain cheese burger. I went inside to talk to the manager(horrible customer service) he shouldnt be a manager!because I was trying to get sometging for 2 kids so I was expecting to pay around 1.50 for each one, he said ohh you didnt say that was jr so that was your mistake! ...that never ever happened to me at mc donalds...sorry! He didnt even bother to offered a solution so I told him im going to pay for one because my son was already eating it but Im returning the other one and I asked him to give me my money back for the onther one he wasnt happy at all. I felt robbed!I just feel like the service was awful! The cashier maddiway many mistakes thats why she didnt want to give me the receipt in the first place she knew that was so wrong and he is a bad representation of the store no solutions for anything! He could be more polite and offered a different solution for the misunderstanding! He just got the burger that I returned and gave me my money with bad actitud thats not right!

I today 4/26/2017 I went to the Wendys located on the corner of Gandy Blvd. and Manhattan in Tampa, FL and I ordered a number 7 value meal. After I paid for my food I drive up to the second window and the manager is hanging out of the window screaming at the car in front of me who had just pulled off. The guy in front of me stops and I see the manager come out of the front of the Wendy's and hand him a bag of food and the man driving the car handed her back the original bag of food (an obvious vigilant save to a common mix up of orders).

The manager then walks back into Wendy's restaurant goes behind the counter to the drive through window takes the sandwich out of the bag places it in a new bag hands it to the girl working the drive through who then hands me the bag with a big a smile. I said I don't want that sandwich that was given to the guy in front of me I clearly saw everything that just happened. She says yeah but he didn't touch it I said how do you know you weren't in the car with him and besides isn't that against your policy I thought once you hand food over to someone that you can't take it back and give it to someone else.

I would like a new sandwich the girl says I'm sorry your right. She turns around and tells the manager what happened and (Right in Front of Me) the manager takes the sandwich out the bag and then quickly places it right back into the SAME bag leans out the drive through window and says here you go. I said that's the same sandwich she says no it isn't if you would like a new one you need to go back through the drive through.

Looking behind me at all the cars I took the food and went to McDonald's where I got my lunch.

went to wendys Friday night in plymouth nc around 5:30 pm. as we were starting to order we were told, we are out of ice. the machine is broke again. there is a big speedway station on the same lot that sells ice. no info as to when there would be ice. people came in and back out and drove thru the drine-in with no food. whats up? are they not allowed to purchase ice for their customers. ? also need to warm sandwich buns when served.

On 4-25-17 I stopped at the location 4760 E. Flamingo Rd. Las Vegas NV 89121 for a drink. I was thursty for a root beer float but I did not see it on the menu. I asked the cashier if they sold them and she said yes and filled my order. I walked straight to my car. In that 1 minute period, the ice cream had totally melted. Really? That fast? And it tasted like crap. It went in the trash. I would like a refund. Thank you . Gail Coffey

Wendy's on Bonny Oaks road, Chattanooga, TN...

Ordered double stack and a JR. Bacon Cheeseburger, med coke... got double stack, cheeseburger no bacon and a Dr. Pepper for drink.

I thought since this Wendy's is less than a year old (I think) that it would be better than the one on Shallowford Road (I no longer go there because that Wendy's needs to be raised to the ground...). About an year ago for a good month they were 'out' of chocolate Frosty's... I don't go to 'fast food' places much, only about once every 2 weeks... disappointing to get 'less' than what was ordered.

Went to the new location at 4485 Amboy rd Staten Island ny 10308, on 2 different times. A few weeks ago was the 1st time and the workers were very rude talking and joking around with each other throwing French fries at each other, 1 worker a young skinny male was actually the only one tuning around and working hard, when I told the huge manager that he's tuning around working hard while all the others are playing his response to me was "yeah that's nice" and walked away. Went back today ordered 2 meals they forgot the sauces for the nuggets gave 1 single napkin, no straws food was ice cold and burgers were all smushed and soggy food went right in the garbage.

Grayson, KY location. It is inside a pilot. I saw a short, kinda chunky boy, I am assuming his name is "Travis" as someone said "Travis go on break" and he went outside He meet up with a skinny blonde boy in a truck. Out in broad day light, gave him money for a bottle of pills. The standards of this company is appalling as you allow druggies to take my money, touch my food and interact with my family.

I went thru the drive thru because according to online this location is open until 1am, all the lights were on and I saw several employees. No one would answer the drive thru so I pulled up to the window and they said they close at midnight. I told them online it says they are open until 1am and they rolled their eyes and said well we're closed you can go to the Greer location. Very rude will not be coming back.

Last time I went to Wendy's, I ordered a crispy chicken sandwich and a jr cheeseburger. When I unwrapped the sandwiches back at my apartment, I found out they didn't put any meat in either of the sandwiches, just the buns and toppings. I decided to go back today, and they never gave me my order. They don't check receipts, they don't check to make sure the sandwiches are actually complete, and they don't give refunds.

Store #[protected], DOS 04/19/17, 4:24PM. This is the second time I've sent in a complaint re: this restaurant. They just re-opened in January after remodeling and the service has been horrible since then. The drive thru is not an option for state workers that only have 30 minutes for lunch! Going inside for ordering is not much better-poor service from staff that move like a sloth with no consideration to their guests. There is bickering among the staff in front of customers which is completely unprofessional. I waited 20 minutes for an order that consisted of only 3 meal combos with potatoes only to find the 2 potatoes that they were going to give me were cold! When a manager finally arrived to try and replace them, she discovered there were no potatoes prepared to replace them! She did offer us our choice of replacement, but after 3 similar experiences I will not be going back to this restaurant. Additionally, the dining area is always dirty with sticky floors-not an image that corporate Wendys would approve of, I'm sure.

I've been homeless since last August and one thing I can always count on is Wendy's providing me with a meal when I ask for it I only ask when it's needed. The Wendy's on 1902 Lomas Northwest Albuquerque New Mexico 87102 phone number [protected]. Store number 3376. I asked if there was any food they could donate because me and a friend of mine you're really hungry. I was turned down by the cashier so I asked for the manager and she rudely put it we are no longer allowed to give food out! I replied the other Wendy's every single one of them that I've been to will help out homeless, she replied to me then go to those other Wendy's because we're no longer allowed to get food anymore and a really rude manner!
The manager's name is Stephanie Fisher. And it seems to me like she doesn't treat her employees very well either because they have no funds about me giving this complaint also! I just know what it feels like to be turned down looked at different and treated different because I have no home to go to and I might look a little rough sometimes I just felt like I needed to say something about Store.
Thank you sincerely, Gilbert Sedillo

1460 Harrisburg Pike, Columbus, OH 43223 - The drive through lane is full of water filled pot holes. Some minor patches have been made but it is still very bumpy like you are on a mountain trail. Also, the drainage system of the rooftop air conditioning is clogged and water is running off the back of the building. This water then flows into the drive through pot holes making an ugly mess splashing onto cars. Suggest you dispatch a maintenance crew to fix the water flowing off the back of the building and also repave the parking lot.

Another problem, the foyer at the entrance has two missing doors. The whole idea of a foyer is to block wind and cold air during winter. With the second doors missing, the foyer is ineffective.

I have been on a diet & was eating a full size BBQ Ranch Chicken salad per day, only. Finding this salad was wonderful for me because I can't have much dairy & most other salads have all kinds of cheeses on them. I absolutely loved this salad. So my local Wendy's has been making $10/day every single day for three months from my purchases. Now you've done away with that menu item. Please, please bring it back! Neither Burger King's nor McDonald's grilled chicken with bacon is nearly as good and I really really miss it and you're losing $300/month. I know that's not much in the big picture, but I wanted to let my voice be heard.

The recently renovated store at 2099 RT 46 Parsippany is a blunder, for some reason (possibly poor planning) the flow of the restaurant was greatly reduced.
Self serve soda fountains were placed in a horrible location, there is no room to stand in line to order (which spills into the dinning area) there is no room to wait for your food due to a wall being built to hold seats / counters.
Sitting room has reduced also, all tables and chairs seem to be on top of each other, no space between tables, again the flow of traffic no spills into a crowded dining area.
This renovation is a failure, use its nice to see newer décor but function suffers, I will no longer go to this Wendy's.
If someone would like to call or meet me there, I can give a customer point of view why this is a failure.

Yesterday I went through the drive thru at about 1pm and ordered a number 1 with a coke. When I got to work to eat my food my burger was not hot, the bun was rock hard and the fries tasted 3 days old. I wanted to bring everything back but considering I work 20 mins away, I did not have time to go all the way back. Bad experience. I will not b going back

I went to the Wendy's store at 7716 Northwest Expressway, Oklahoma City, Ok 731732 today around 2:30 in the afternoon. I ordered a baconater (lg) with a diet coke and fries for my son and a medium fries for myself. I got home and realized that the medium fries was missing, but also missing was my receipt. I was never given a receipt. My order added to a little more than $12 and I am pretty sure I was charged for the additional fries, but since I had no receipt, had no way to prove it.

Very disappointed in Wendy's

Sincerely,

Beth Estrada
10309 Cricket Canyon Road
Oklahoma City, OK 73162

This location is suppose to open at 7am and yet cannot seem to do so. This is the third time that I am aware of that they have not opened on time. I am standing outside right now and the doors are locked it is 7:51am. This is unacceptable when you are running such a business. I think you all might need to look into what the issue is here. Thank you