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Sears Watsonville California

(Complaint)
Posted: Feb 23, 2018    4crittersmom
Roof
We purchased a roof through Sears in July 2017 for the full price of over $23, 000. The job was to take 3-4 days once it was scheduled. The job was a joke from the get go. The job finally for scheduled to begin in August and today 2-23-2018 there is yet another contractor here to clean up the initial mess...

WhyNotLeaseIt Glassboro New Jersey

(Complaint)
Posted: Feb 22, 2018    Jojopezz
it is an illegal scam!
I visited my local Sears Appliance store in October 2017 after my refrigerator broke down. I have 3 children and caring for a mother with severe dimentia. Money is tight to say the least. It was Columbus Day weekend and to my pleasure there was a big sale going on. I proudly puchases a refrigerator on the lease purchase program offered to me...

Sears Home Services Fremont California

(Complaint Comment)
Posted: Feb 22, 2018    Pat Watson
craftsman garage door opener
Approximately January 31, Sears came to repair my garage door. With in 48 hours it was broken again. I have been calling every since and now they want to tell me they are no going to fix my door. I have sent pictures of the shotty work they did. No one cares. My parents have been faithful customers to Sears over 50 years...

Why Not Lease It

(Complaint Comment)
Posted: Feb 22, 2018    Terri Waring
washer
is was not apart of Sears. This guy name Bob continues to harass me with phone calls. I asked for a break down and a statement for the account. He avoided the requested. The next step is to write them and the BBB...

Sears.com

(Complaint Comment)
Posted: Feb 22, 2018    JSanc
won't refund money for a product I never received
I've been dealing with Sears CS for over 3 months trying to get my refund for a cooktop that was cancelled by them. They keep sending me email confirmations of case management case initiated. They insist I will receive another email confirmation they will refund me. I have to keep going in circles talking to overseas customer service with bad connection...

Sears Brands Seminole Florida

(Complaint)
Posted: Feb 20, 2018    mvucich
kenmore electric range
the Kenmore name and Sears whom I purchased an entire appliance set 20 years ago. The appliances were flawless all those years. My incident occurred on 2/14/18 when cooking dinner around 7pm. I had prepared dinner on the stove top and wanted to heat up bread in the oven. While doing so in parallel I was setting the table and heard a pop sound...

Sears Brands

(Complaint)
Posted: Feb 18, 2018    Alfredo A Romero
sedwick claims department
which is covered on the Sears Home Warranty Plan. On 7/6 a technician came and determined the latch needed to be replaced. On 8/21, after three different service calls and different parts replaced, a technician determined that the dishwasher tub and been damaged as a result of the multiple times the technicians had pulled the dishwasher out of the cabinets...

Sears North Carolina

(Complaint Comment)
Posted: Feb 16, 2018    jAllenE
don't buy protection agreements!
Right, avoid Sears Home Warranty! If you have Sears repair your appliance, chances are that the technician will push you to buy a 'Sears Home Warranty' to cover your appliances and provide you peace of mind. In fact, he'll even discount his service by 50% that very day if you buy one...

Sears Evansville Indiana

(Complaint)
Posted: Feb 16, 2018    ottoma curry
kenmore washer and dryer
not very happy that sears treats me like this. im out this money and all your service center can tell me i have to wait until the tech. levels the machine before you can make a decision of bring me a new set. this is unacceptable!!! i sent them pictures of my bedspread per their request. i want a new set of washer and dryer...

Sears protection agreement New York New York

(Complaint)
Posted: Feb 16, 2018    smeckler
master protection agreement for washer/dryer
We bought a sears washer/dryer and 5 year Mater Protection agreement for my non-profit agency that serves homeless young adults. We use the washer/dryer to wash towels so the youth can take a shower and wash their clothing. We have had so many problems with the master protection agreement it is a joke at this point...

WhyNotLeaseIt

(Complaint)
Posted: Feb 15, 2018    #yvonne
refrigerator
Whynotleaseit was from a Sears store, stay away from that they will take so much money from you. Just when you think your done paying for it your not, that is where the not comes from in Whynotleaseit. This company should be investigated for the things they do. It is a shame for what this company has done to good people...

Sears Brands Lees Summit, Missouri

(Complaint)
Posted: Feb 13, 2018    JHart99
purchase on website from "marketplace" vendor woodbury outfitters
I had a Sears gift card. I would not have done business with them otherwise because of previous problems. So I bought a roll of fishing line and package of hooks which including the 11. 00 shipping tag took care of the $25. 00 value on the card. So, the hooks I get end up being size 14 instead of size 7, they even had size seven on the invoice I got...

Sears Brands Jacksonville Beach Florida

(Complaint Comment)
Posted: Feb 12, 2018    1JS
unethical behaviour
Do you work for Sears? If not, don’t worry about it. It doesn’t concern you. I’ve already addressed it with them. So thanks for your opinions, but they aren’t needed...

Sears Brands Jacksonville Beach Florida

(Complaint Comment)
Posted: Feb 12, 2018    Shaun R.
unethical behaviour
a moment to contact Sears' service? Did they, in fact, confirm the price being charged was correct? If they, in fact, were to quote you a lower price, then it would be easy enough to address...

Sears Brands Jacksonville Beach Florida

(Complaint Comment)
Posted: Feb 12, 2018    Shaun R.
unethical behaviour
amount, you may call Sears' service for an independent price quote. Make sure that you clarify it is a double, or combo, built in wall oven. Have you had the unit replaced yet?...

Sears

(Complaint)
Posted: Feb 12, 2018    oscar zeringue
kitchen aid refrigerator repair — parts and appointments. unimaginable service experience to repair this refrigerator
We have a maintenance agreement with Sears. The following has occured in trying to get service. We have been dealing with appts. , cancellations and re appt. that also get cancelled, since Dec. 15, 2017. We are still using a rented refrigerator that we placed in the garage since that time and needless to say it is a great inconvenience...

Sears Brands Jacksonville Beach Florida

(Complaint)
Posted: Feb 12, 2018    1JS
unethical behaviour
I had a technician from Sears Home Services come to my home to repair a microwave/oven combo. The technician stated that the call should cost $89, as opposed to the $249 they were charging me. He even called to verify the charge with his superiors. The technician stated that I would be receiving a $160 refund, that should take 30 days...

Sears Brands

(Complaint)
Posted: Feb 12, 2018    slaterhayes
sears customer service/adherence to contract/delivery of operable machinery
Support@searshc. com Quick reply allreplyforwarddelete Actions On january 24, 2018 I purchased a nordictrac elliptical at your store located at the louis joliet mall (#01740). The amount of my purchase was $790. 61, less the amount of $100. 00 which was refunded for delivery...

Canadian Tire Regina Saskatchewan

(Complaint)
Posted: Feb 9, 2018    kylieeleanne
unethical behavior/"false arrest"/"bad stop"
for central Canada Sears, for 20 years. This employee was not even a loss prevention employee and even if he was they are not allowed to stop you without arrest. As soon as they stop you it is considered an arrest, so that would make this incident a false arrest. I am absolutely embarrassed about this whole experience and so is my spouse...

General Electric Company

(Complaint Comment)
Posted: Feb 9, 2018    Shaun R.
clothes dryer
Whereas Sears has went out of business throughout Canada, a refund isn't an option. Service should be available through an authorised service center unless the dryer was purchased as is. Contact GE at 1. 800. GECARES. This should resolve your problem...

General Electric Company

(Complaint)
Posted: Feb 9, 2018    derekvirtue
clothes dryer
clothes dryer from Sears/Windsor. Wen it was plugged in it made all kinds of noises. I called Sears just before they closed and they suggest I call general electric to use the service warranty which covers this dryer. I have called them 5 times in three weeks and get the same answer, that a manager will get back to me within 48/72 hrs...

Sears

(Complaint)
Posted: Feb 9, 2018    Anjum Nisar
front load washer kenmore elite he 3t
Sears is not sending the Warranty Part for the Broken Drum Inside and Outside Plastic Drum and Inside Steel Drum Despite their Repair person Certifying that these parts are covered under the Manufacture Warranty. Sears told me our phone that Service man will not charge. He will certify that the item is covered under the Manufacture Warranty...

Sears Home Services Clemmons North Carolina

(Complaint)
Posted: Feb 8, 2018    Carl Simmons
microwave repair
We have been trying to get our microwave repaired since Nov 2017. We bought a protection agreement since our previous microwave died and thought it might be needed. We have had four service appointments and the microwave is still broken. On the third appointment the microwave, the technici...

Sears

(Complaint Comment)
Posted: Feb 6, 2018    Shaun R.
kenmore elite refrigerator
They are a brand of Sears, subbed to other companies by contract. Many of those contracts use to go to Whirlpool, but not all of them. As of late, more of them have been shifted to LG. This is not bad, as LG has some very nice products, especially within the refrigeration category. The "trick" of audio diagnoses you're reporting is misleading at best and plan out incorrect by most standards...

Sears

(Complaint)
Posted: Feb 6, 2018    Eli's Pap
kenmore elite refrigerator
I called the Sears Service department and this is when the nightmare began. Initial phone call; Early December; I call the service department to set up an appointment. The specialist tells me to hold my phone up to the little box in the right hand corner of the refrigerator so they can "listen" and make an early diagnosis of the problem...

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