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(Complaint) | |
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GE Range
May 27, 2017 at your Sears Outlet store in Marietta, GA but it was damaged upon delivery. I pointed out the damage upon delivery but the delivery person commented it was damaged at the store and showed me a yellow copy of the transaction with the damaged marked. I guess he forgot that we had the original white copy that, of course, showed no damage because there was none in the store... |
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(Complaint) | |
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Recliner
The unit was purchased at Sears, Plaza Carolina on August 30, 2016. The electric parts of the recliner are not working (Heat and massage buttons). Called the store for assistance; they said a complaint should be made on your website. Would appreciate your assistance. Enclosed please find copy of the receipt... |
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(Complaint) | |
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kenmore refrigerator
There is a very foul smell coming from my fridge. We have taken everything out of the fridge and freezer. We have removed the drip tray and cleaned it, we vaccumed the dust from the front and back. Still, there is a very nasty smell present. This fridge is only a couple of years old. I rea... |
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(Complaint) | |
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Sears auto Center
change at my local Sears. When I arrived to Sears I gave the keys to the manager - Ray Delong, at that time the “Check Engine” light was not illuminated but after the oil change the Check Engine light was on. I thought maybe something will reset so I proceeded to drive home yet the engine light was still on... |
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(Complaint) | |
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lease buyout
I cannot believe Sears would allow this to happen to there consumer. I'm all for turning a profit, but not highway robbery!!!... |
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(Complaint) | |
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WRF57R180M00 SERIAL NO U60105102
Sears will only give us $550. 00 to replace this We paid close to $900. 00 We are a modest middle class family. My husband and I both work for Corning Inc. Currently we are using our older Whirpool fridge that no longer keeps cool so I buy 2 large bags of ice and treat it like a ice cooler. Please help us! We bought a Whirpool for its name... |
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(Complaint) | |
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Car Service
that I was taking to Sears Auto Center for repairs and upkeep. I feel like the staff was belligerent and unprofessional. They were more busy trying to sell things that I wasn't sure my car needed than trying to make me feel safe and happy. It is difficult to get service for something you are not that knowledgeable about and it is even more disrespectful that a company like Sears would hire such irresponsible people... |
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(Complaint) | |
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kenmore parts replacement
I have contacted sears parts direct numerous times. I WANT THE CORRECT TRIM! NOT refrigerator, FREEZER door shelf trim. HELP!!!
Bonni Rubinstein, bunnylew@yahoo. com, 203-651-9471... |
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(Complaint) | |
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Online order
terrible experience with a Sears online purchase of a bandsaw. Everything that could have possibly gone wrong has gone wrong with this order.
$300 had been removed from my account, without any thing to show for it. No one was able to help. I wasted countless hours calling technical support... |
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(Complaint) | |
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Tire Service
my experience with Sears tire services. First, the Sears Auto website has terrible navigation to find tire prices that includes any extra fees for installation. The Sears site is selling Uniroyal Tiger Paw 215 65 17's on the Sears for $78 ea. I added 4 tires to my cart and the price was $355 and the tires were in stock... |
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(Complaint) | |
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MAcbook | Item returned | we were given 2 sets of return instructions and now they have our Mac and our $$ saying they will not return to us either.
refurbished Mac Book from Sears. com. It was delivered to us on 6/8. We followed the return instructions that came with the Mac Laptop. The tracking number is 9505514625937163144976. It shows delivered. I am still being required to pay for it, in spite of the fact that it is returned and in spite of the fact that we were given 2 separate return instructions... |
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(Complaint Comment) | |
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unethical behaviour and incompetance
with the warranty the Sears would also put it together for me, so I also explained to the salesclerk that the people who were picking up the treadmill had to pick it up by Wednesday because they were going out of town after that, and they were doing this as a big favor for me. The salesperson said there would be no problem, especially since I had also purchased the warranty... |
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(Complaint Comment) | |
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refurbished mac
Just got another message from Sears telling me to contact weekly close outs: Such a blatant scam:
Here are the reviews on Weekly close outs and its apparent Sears has chosen to partner with a company that has a reputation for ripping people off:
http://www. resellerratings. com/store/WeeklyCloseouts... |
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(Complaint Comment) | |
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unethical behaviour and incompetance
Really? I will not use Sears again for repairs. Now I know why they are going out of business... |
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(Complaint Comment) | |
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refurbished mac
weekly close outs and Sears.
ON 6/2 I purchased a refurbished Mac Book from Sears. com. It was delivered to us on 6/8. We followed the return instructions that came with the Mac Laptop. The tracking number is 9505514625937163144976. It shows delivered. I am still being required to pay for it, in spite of the fact that we were given 2 separate return instructions... |
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(Complaint Comment) | |
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sears home delivery damage claim
We purchased a GE dishwasher from Sears Hardware in March 2017. It was the floor model that was on clearance. First time I ran the dishwasher the water would not stop running into it. Had to shut off the water and electric to the dishwasher to get it to stop. Water leaked out under and ruined my kitchen/den floor which had to replaced... |
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(Complaint) | |
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refurbished mac
scammed and stolen from Sears.
We were given 2 sets of return instructions for a Mac Laptop we purchased on 6/2. We returned it via theone of those sets of instructions provided with the laptop and now we have been told not only are we not getting a refund but also that we will not be getting our Mac Laptop back... |
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(Complaint) | |
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sears home warranty
I purchased the sears home warrant with a 30 day waiting period. On day 43 my washer began making loud noises and stopped completely washing the clothes. I called for service. A service man arrived, and I explained the problem. He reached in spun the agitator and said in very broken English it's bearings and transmission it is too much work to fix... |
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(Complaint) | |
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sears kenmore series 500 washer
kenmore washer from sears and it didn't work from the first day we bought it. A repairman came out and looked at it and said the motor was no good. it took almost a month but they did replace it finally. The second one was no better than the first, it just would not complete a single cycle no matter how hard we tried or what we did... |
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(Complaint) | |
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wn2050cw front loading washing machine
They ordered the part from sears, a reputable distributor. They replaced the part and I paid them for the part, labor, and service call. Then I called LG to initiate a reimbursement for the part.
I wasn't expecting to be reimbursed for the service or labor. They told me that I should have contacted LG when we found out that the service wait time was unreasonable and without doing that they would not reimburse me for the part... |
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(Complaint Comment) | |
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Cancellation of Card w/out notice or reason
they will be the next Sears... |
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(Complaint) | |
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refrigerator return/refund
anything they promise as SEARS does not deliver --either the goods or the promises. Watch your stock investments. This company is headed for the bottom. It appears no one cares about the customer... |
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(Complaint Comment) | |
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unethical behaviour and incompetance
credit application for sears credit I wasn't approval for credit but I did get a pre approval lease from "whynotleaseit" in the of amount $1500, I came back into the store June 1, I purchased mattress, box spring and frame lift grand total of $2267. 97. Associate Carlin #141 stated several times to me she never did a lease before and she asked several coworkers for help... |
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(Complaint) | |
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bundling of services/directv and uverse
look at Sears!)
Made an appointment with Comcast (cost more than ATT, but at this point, will pay additional for ANY TYPE of customer service!). Called ATT back to cancel everything. been a UVerser customer 7-8 years, and ATT doesn't care. ) Guy wanted to know problem, would fix it for me, could help me... |
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(Complaint Comment) | |
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unethical behaviour and incompetance
I was making a complaint to a Sears Associate Anna #110503, we talked for 10 minutes I gave her all the information for the Sears store including the number, who I was having the complaint against. she refuse to give me her supervisor name and number. I don't think she put my complaint in. She wasn't hearing what I was saying... |
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