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Sears

(Complaint)
Posted: Oct 18, 2017    Jeff Holeman
Parts ordering
control cable" for my Sears snowblower and it was extremely difficult to order. In person at the Sears Parts and Repair center they would order for me but they could not have it delivered to their center and I would have to pay for shipping to have it delivered to my home but if I ordered it online it could be sent to their repair center without any shipping charge...

American Home Shield

(Complaint)
Posted: Oct 18, 2017    LisaJS
Freezer and Ice Maker not working
part themselves from sears and was supposed to go through them so that is why a TV/Wrong part was sent. She then informed me that since Hammond services had already come to my house we had to stick it out its them and let them try to fix the issue. I then asked even if the part that we are waiting for more than likely isn't the reason my freezer won't cool and she said yes...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

(Complaint Comment)
Posted: Oct 17, 2017    Leslie7
Bad odor coming from back of unit when running & fan is on.
No wonder Sears is about to go out of business. I have an LG as my main fridge and have not had any problems whatsoever, I guess that it's true that you only get what you pay for, but most unfortunately aren't able to spend that much...

Sears Pooler Georgia

(Complaint)
Posted: Oct 17, 2017    legalbound
master protection plan
We called about our 2 year old LG refrigerator/freezer not cooling August 1, 2017. The only vendor they have for our area in Savannah could only come August 16th. We bought dry ice every day ($30 a pop). The repair vendor came and said they had to order a part after a 2 hour inspection. Th...

Sears Colorado Springs Colorado

(Complaint)
Posted: Oct 17, 2017    summer62
human resources
after the [censor], and sears corporation i will also be charging this corporation with wrongful termination, along with this employee with slander, will be contacting the district attorney in colorado as this female perjured herserf and no way in hell would i ever shop here again and will be sure to get the word out on what a dishonest company sears is and the people they employee!...

Sears Wallingford Connecticut

(Complaint)
Posted: Oct 16, 2017    GiancarloMax
carpet cleaning
Sears Carpet Cleaning located at 121 North Plains Industrial Rd in Wallingford CT trashed our new carpets!!! They hired felons who arrived early in hopes of cornering my wife alone and wouldnt leave when asked. Totally ruined our carpets by spreading stains and to add insult to injury asked us to become members of Sears/Kmart...

Kenmore 600 Washing Machine Leavenworth Kansas

(Complaint Comment)
Posted: Oct 15, 2017    dissat in NW
Washer
decades, but will not shop Sears again after the over zealous salesperson assured us this was their top selling machine...

Sears Home Improvement Cleveland Ohio

(Complaint Comment)
Posted: Oct 14, 2017    Louis Alexander
vinyl siding
I too purchased siding from Sears and like you had problems which still haven't been taken care of and it's been two years! I've called the local and regional office and both times they assured me the deficiencies would be corrected and nothing! All I've gotten was telephone calls advising me to deal with the contractors which "They" had contracted to do the work...

Sears Repairs

(Complaint Comment)
Posted: Oct 14, 2017    Philip Gitterman
rescheduled appointment
three technicians from Sears that have been here in August thru Oct. 2, 1997 and the two pre-authorized contractors that were authorized through the warranty department stating that the unit was nor repairable. Please call me on this or e-mail me this. They have set up another appointment on Oct...

Sears Brands Pembroke Pines Florida

(Complaint)
Posted: Oct 14, 2017    Harold Johnson
lg 28 refrigerator lfx28968sw - item # 4649181
20 2017 from the sears store in Pembroke Pines Fl. To be delivered to a new residence in Ocala Fl. The washer and dryer was delivered on Sept. 23rd. The refrigerator was rescheduled for delivery on Sept. 29th, Oct. 03, & 06. On Oct. 6th when it failed to arrive at the scheduled time I called the customer service number and canceled this order for the LG refrigerator...

Sears Brands

(Complaint)
Posted: Oct 13, 2017    Pilotnani
kenmore washer
I bought a washer i have service smart agreement.I have been going for about a month back and forth with the technicians.They keep replacing parts &coming out saying my washer is fixed you should not be having any further problems.Well now we are back to square one my washer is still not f...

Sears Repairs

(Complaint Comment)
Posted: Oct 13, 2017    Philip Gitterman
rescheduled appointment
I have 11 warranty contract with Sears. I have been having problems since July 27, 2017 up to today. I have called and called Sears for my Central Air conditioner that I have a warranty on. Sears has cancelled four appointments on me including Oct. 13, 2017. I get transferred to warranty, HVAC, Customer Services and all I get is the run around...

Sears 1-800-4-My-Home

(Complaint Comment)
Posted: Oct 12, 2017    Wade Howlett
poor service
Made an appointment weeks ago for Sears home repair to come out on October 12, took the day off. They call me at 12PM to tell me I have to reschedule due to a scheduling discrepancy and now I have to wait until November 9 to get my appliances repaired. This is ridiculous and pathetic...

Sears Brands Longs South Carolina

(Complaint Comment)
Posted: Oct 11, 2017    Shaun R.
ge profile front loader washer
Unfortunately, it's well known that Sears is close to going out of business. It really is unfortunate whereas they use to be such a huge retailer. I'm very involved within the industry and can tell you the G. E. series of washers are some of the worst. They're endangered poorly. As a result, you'll never be free of problems with them...

Leon's Furniture Sudbury Ontario

(Complaint)
Posted: Oct 11, 2017    Mookarine
lack of customer service
Maybe they want to end up like Sears and they can all be unemployed when their store closes. What is Leon's going to do to get me to ever go back into their store?...

Sears Brands Longs South Carolina

(Complaint)
Posted: Oct 11, 2017    gingerkw
ge profile front loader washer
11th which is the 3rd time Sears repair has changed my appt. They did not show up saying that they could not get in touch with me for the last 3 days. Well today is Wednesday. I talked to someone on Monday who had to change the appt. from Tuesday to Wednesday. Then on Tuesday, yesterday, I called and confirmed the appt...

Sears San Bruno California

(Complaint)
Posted: Oct 11, 2017    OCallaghan
samsung refrigerator
17 I currently have a Sears Home Warranty Policy, that covers all my appliances purchased 6 years ago. I am currently asking myself what benefit is there to having this home warranty policy. In the last year I have submitted 3 repair claims for the following appliances: stove, microwave and dishwasher...

Frigidaire / Electrolux Portage Michigan

(Complaint Comment)
Posted: Oct 10, 2017    Shaun R.
nine month old refrigerator stopped working, worst customer service
the fridge through Sears. Have you spoken to them about your current issue? With additional warranty coverage, they may be able to replace it...

Frigidaire / Electrolux Portage Michigan

(Complaint)
Posted: Oct 10, 2017    Stacey Bailey-West Vogl
nine month old refrigerator stopped working, worst customer service
to return my unit to Sears as I was annoyed and angry. Since this I have been offered $100 for a dorm fridge for my family of 6. While this is more than nothing I find this almost as insulting as nothing. I have been made to feel as though I should be very grateful for this gesture...

Sears / Kenmore Elite Refrigerator

(Complaint Comment)
Posted: Oct 10, 2017    David_e
poor quality product!
Sears refrigerator with bottom freezer. Model 795. 77569600. Lights stayed on with door shut. Could not get lights to turn off. Discovered after smelled smoke. Melted plight cover. Warped top of refrigerator and doors. Ruined about $450 worth of food. Anyone find a way to be compensated please send an email to David_eaker@bellsouth...

Why Not Lease It

(Complaint)
Posted: Oct 9, 2017    mia75
washer
I just went to sears outlet on 10/07/2017 to purchase a washing machine so I applied for credit and was denied so it automatically went to this leasing program which I just found out is horrible. I called today to speak to a representative to set up payments so I can pay it off in 90 days. When I called I had to call twice because the first rep was so not understanding until I just had to say thank you and goodbye...

Sears Brands Richmond Virginia

(Complaint)
Posted: Oct 9, 2017    JeremyGer
refrigerator
up on 9/28/17 from Sears in Richmond VA. A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to allow the fridge to cool down. 36 hours later, the department agreed to schedule the repair...

Sears Hoffman Estates Illinois

(Complaint Comment)
Posted: Oct 9, 2017    Debra Dove
customer service department
I am so frustrated with Sears. com and Kmart. com now, my blood pressure is through the ceiling. I have made multiple calls about an order was finally given points to use for the items that did not arrive, and the company did NOT even have the item to sell to begin with. After more multiple items i learned I could not use the points they gave me for the items that I PAID for...

Sears

(Complaint)
Posted: Oct 6, 2017    Tachee Hryckowian
patio set glass table top
the damn thing then Sears!!!...

Sears Brands Zebulon North Carolina

(Complaint)
Posted: Oct 6, 2017    Whathadhappentocusytomerserbice
extended warranty
Purchase stove with extended warrenty. This stove has broken down 5 times they will not replace it it has to break down 4 times in one year same reason it broke down again 4 days after they count. Now I have to break down again by April before they replace it. The sorry part is it breaks d...

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