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Sears New Rochelle New York / delivery disaster

(Complaint)
So
Soshell Apr 23, 2018
place an order with Sears on-line. After two attempts, I called Customer Support and was informed that the reason my card would not go through was because there was a fraud alert on my card and someone had made several attempts to make fraudulent purchases. As a result, my card would be blocked...

Sears Hoffman Estates Illinois / warranty service

(Complaint)
Ma
Marlene Colangelo Apr 21, 2018
with robo calls from Sears telling me to re-schedule my appointment. I did, and then I was called again and told to re-schedule. The appointment was re-scheduled out to mid-April. And finally someone by the name of Gary came to my home, picked up the one part that was still sitting there, told my sister "This is ridiculous, we are replacing your machine...

Electrolux Canada Corp Mississauga Ontario / bad service

(Complaint Comment)
Ra
Randy Dorion Apr 21, 2018
I don't know why you are blaming Sears?. Sears went out of they're way to resolve the issue. The problem lies in the manufacturer. Sears didn't build it. Sears is very reputable and has among the best customer support ...

LG Electronics Hoffman Estates Illinois / refrigerator

(Complaint)
Pa
Paula Goclowski McCarroll Apr 20, 2018
we purchased this from sears in feb 2017 with the 5 yr extended coverage. at the half way thru feb 2018 the refrigerator died. we call service and told to re-boot, we did nothing happened. we were then given an apt on 3. 3. 18. we are now 2 weeks into no refrigerator. the tech came and said checked it out and said parts were needed so he ordered them...

Sears Master Protection Agreement / sears master protection agreement is a joke

(Complaint Comment)
Sh
shameonyousears Apr 19, 2018
I hope it got to somebody at Sears headquarters that can help me. My guess is that the email address I was given is a dead end email that they hand out when they don't want to deal with customers. When I was on the phone with the department manager yesterday (Robert ID#474890) he told me he didn't have a supervisor...

sears warranty department / services not rendered

(Complaint)
Ni
NikaT Apr 18, 2018
I signed up for Sears warranty in Sept 2017, they came out to fix my washer machine, which stopped working again in March 2018. Under sears warranty If the problem occurs again, 180 days after the first repair, the second visit does not require an $75/$80 deductible. A sears technician came out on March 7, to repair...

Sears / appliance repair

(Complaint)
Tp
Tpocock Apr 18, 2018
I have a sears kenmore pro refrigerator that is icing up. Called Sears appliance repair in Feb, 2018. There were multiple delays but a tech finally showed up. Said he needed to order parts and then schedule a return visit. No communications through to the end of march. called customer support several times with no answer to explain the daily...

Google / fraudulent charges on my credit card!!

(Complaint Comment)
Ti
tired of g scam Apr 18, 2018
They even charged a sears card along with cards not activated. have never set up an account 2018 5 cards corrupted multiple times...

General Electric San Antonio Texas / washing machine

(Complaint Comment)
Ge
General Service Apr 18, 2018
JC Penny, along with Sears and K-Mart, are struggling financially and may likely be out of business sooner than later. Very unfortunate, as they were all great retailers during their day. G. E. produces a lot of great appliances. Their cooking products rate as some of the best in the business and their fridges have been given high acclaim too...

Sears Kenmore Lisbon, New HampshireLisbon / stove / control panel caught on fire

(Complaint Comment)
Ge
General Service Apr 17, 2018
Kenmore and sears back in the day use to actually care about there products and putting safety and customers first, and is why we would always buy from there, but as with many other large companies trying to compete, many corners are being cut and including the lack of care for your reputation...

Thom McCann Columbus Georgia / shoes

(Complaint)
Bu
BudMon Apr 16, 2018
Thom McCann shoesThom McCann shoes from Sears and K Mart stores for years. I always liked the styles, the way they wear, and price. I felt like they were good quality for the money spent. Unfortunately my feelings changed. The last pair purchased was a pair of casual leather shoes or boat/deck shoes that started falling apart after just a few times of wearing them...

Sears Sheridan Wyoming / overcharge? customer service

(Complaint Comment)
Ki
Kim Ginyard Apr 16, 2018
neighbors to never use sears service or shop at Sears ever again. The complaint page is full of customer service and repair problems from sears. Facebook page also got complaints about sears. This is a shame. BBB should be contacted...

Sears Home Repair Service Shreveport Louisiana / refrigerator repair

(Complaint)
Ki
Kim Ginyard Apr 16, 2018
We called sears again. They sent the same technician out again. He diagnosed it again and ordered a total different part. Well guess what, wrong part again. We asked for a refund of the 2nd part and sears refuse to give our money back. We are out over a total of $800 and refrigerator is still not working...

Sears Brands Hoffman Estates Illinois / snowblower

(Complaint Comment)
Ge
General Service Apr 16, 2018
equipment into their local Sears for servicing. If you've determined that the unit is not worth attempting to fix further, Sears carries a wonderful line of new snow throwers from which to choose from. Be aware, however, that such an item is seasonal, so you may not find inventory available for awhile...

Sears Brands Hoffman Estates Illinois / snowblower

(Complaint)
Sh
Sheri Jensen Apr 16, 2018
My snow blower is unrepairable I have had a service tech out 4 times and it has not been fixed. Contract 046977666700026 repair dates with case numbers 3/6 41853479 3/20 41854047, 3/26 41858829 and 4/16 41868113. I have reached out to customer service with no results. The snowblower is unr...

Sears Kenmore Lisbon, New HampshireLisbon / stove / control panel caught on fire

(Complaint Comment)
Bi
Bill from NH Apr 16, 2018
Kenmore and sears back in the day use to actually care about there products and putting safety and customers first, and is why we would always buy from there, but as with many other large companies trying to compete, many corners are being cut and including the lack of care for your reputation...

Sears Kenmore Lisbon, New HampshireLisbon / stove / control panel caught on fire

(Complaint Comment)
Bi
Bill from NH Apr 15, 2018
better to think that sears has just lost another customer over a lousy $100...

Sears Kenmore Lisbon, New HampshireLisbon / stove / control panel caught on fire

(Complaint)
Bi
Bill from NH Apr 15, 2018
Sears Kenmore stove / control panel caught on fire So I called sears/kenmore immediately and was gladly surprised that they were taking phone calls at 7pm on a Sunday night. Progress was moving along rather quickly as they set up for a technician to come out the next day. they new all my information and then at the very end of the call, the rep says the technician will let me know how much I owe after he troubleshoots and/or fixes it WAIT A MINUTE!!! warranty or not, this is only a 5 year old stove with normal small family use, which CAUGHT ON FIRE, and I am going to be expected to flip the bill on this???? What if we weren't in the house and it started our house on fire???? I am sure my insurance company wouldn't let that one go...

Sears Hattiesburg Mississippi / craftsman mower damaging yard.

(Complaint)
Ro
Ron Reuben Apr 14, 2018
I have had 3 repair techs come out to my house. They can see the mower damaging the yard when I turn. However, because there is no physical mechanical problems and they can't stop it from doing the damage, the cover themselves when they make their reports by saying nothing mechanical is wr...

Sears Brands Livonia Michigan / microwave control panel

(Complaint Comment)
Se
Sears Micawave /oven a Lemon Apr 14, 2018
00 I have to buy it from sears and I only have 90 days to buy it from them - this was a 2500, 00 microwave / over - this company is really lairs - they don't tell the truth and give run around — don"t trust sears!!! they are not trustworthy I waited almost 3 months with out my microwave/over and they only want me to go away for $500...

Sears Brands Livonia Michigan / microwave control panel

(Complaint)
Gk
Gknee57 Apr 14, 2018
and disgusted with Sears. No wonder the stores are empty. Poor customer service. April 4th-Ordered a part for my microwave. Paid $34. 00 for it to be overnighted. And tried to use a coupon. It was denied. April 5th-Did not receive the part. Called and was (after arguing) refunded the $34...

Sears Brands Homestead Florida / sears kenmore elite refrigerator model # 795.74033.411

(Complaint Comment)
Ge
General Service Apr 14, 2018
Parts (888) 204-4019 Sears in General ---------- (800) 479-5899 Executive Department I know it means making a few more calls, but All Keys Appliance Repair seems to be the problem here. This goes back to our original dialog about communication. There's no reason there couldn't be a simple phone call, even if it is to update you for the status of said compressor...

Sears Hoffman Estates Illinois / customer service department

(Complaint Comment)
Ki
Kitchen Aid Gas Range Apr 12, 2018
being scammed by a Sears Appliance Warranty Plan. I have been with out the use of my Kitchen Aid Gas range for approximately a month. The range went into self cleaning mode over night and I discovered that the oven door was now locked and had no key pad lights. I have had to make 4 requests for the repairs...

Sears Sheridan Wyoming / overcharge? customer service

(Complaint)
Ta
Tammy Anthony Apr 11, 2018
We purchased a mattress set at Sears. We are Seniors who still believe in integrity. So when we got told that the display model was 75% off, we believed them. (Could have purchased a Sealy set on line, and had it delivered for less, we found out later). As we would get charged $80 delivery charge, my husband agreed to pick it up the next day...

Sears.com / won't refund money for a product I never received

(Complaint Comment)
Pm
PMM1 Apr 10, 2018
I will NEVER shop at Sears again...

     

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