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Sears Brands Vancouver Washington

(Complaint)
Posted: Dec 11, 2017    Tej!!!
Return/refund refusal
I am frustrated and disappointed that Sears has such an inflexible policy that forces a customer keep an item that they do not want. Please review your policy and a grant my request to return or be refunded this item for $6. 49. Teresa Johnson 11801 NE 195th Ct Brush Prairie, Washington 98606 360-609-2363 Sales check#022395415104 Trans#5104 PG/Store #99 02239 Reg#541 Assoc#31724 sent from TJ's iPhone...

Sears/Kenmore Levittown New York

(Complaint)
Posted: Dec 11, 2017    JosM
Refrigator
completely dissatisfied with Sears and with Kenmore. I finally got the parts that the technician had ordered but my appointment is not scheduled for two weeks. I have called numerous of time to see if there has been any cancellation or any way that we can expedite moving up the date but have been unsuccessful...

Best Choice Products Irvine California

(Complaint)
Posted: Dec 11, 2017    Chuckytony
Treadmill and customer service
Purchased a treadmill from Sears. com When it arrived it had clearly been mishandled as some of the parts were smashed. I called Sears who referred me to Best Products (not sure why. Sears is the Co that took my money). I t h end contacted Best Products and at that time was happy with the customer service ...

Sears Brands Pleasanton California

(Complaint)
Posted: Dec 11, 2017    Accused of Stealing Paid Item
sales clerk in men's department
December 10, 2017 Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Department RE: Board of Directors & Customer Service To Whom This May Concern: I went to your store on November 13, 2017 at Stone Ridge Mall in Pleasanton, CA...

WhyNotLeaseIt Austin Colorado

(Complaint)
Posted: Dec 8, 2017    Sonia_rok
nordictrack treadmill
The guy at Sears did not tell me this and 2nd I remember he was fairly new. I can't believe that I got into this program and ended up paying more than I expected. I do not think that it's fair that no one is responsible for not informing us of this issue. All their posters and advertisements do not include the payout option at the end of 5 months...

Dollarama Hanover Ontario

(Complaint Comment)
Posted: Dec 8, 2017    Joseph2
Manager's behaviour
they can go the way of Sears and all the rest of the struggling retailers. Customers matter and we have a voice...

Sears Tustin California

(Complaint Comment)
Posted: Dec 7, 2017    Shaun R.
kenmore washer
Sears are having their own set of problems these days. No one expects a washer to break down within a few months. I'm sure they'll get you well taken care of though...

Sears Tustin California

(Complaint)
Posted: Dec 7, 2017    SB5
kenmore washer
another product from SEARS in my life!!!...

Michael and Judy Stangel Salina Kansas

(Complaint)
Posted: Dec 7, 2017    Kansan
sears kenmore elite refrigerator
upset and frustrated at Sears Corporation for treating their customers like they are nothing. As a positve note, a nice store manager in our area 90 miles away has been calling me every day for the last week checking up on us to see what he can do to help us. He has not heard of such a thing as having to have a second opinion on the repair mans outcome the first time...

Sears Brands Dover Delaware

(Complaint)
Posted: Dec 7, 2017    mmorris21
sears auto service center
searsautocenter. com with no reply: My name is Mike Morris and I have been using Sears for around 10+/- years now to do most of my vehicle servicing. In large part because of the coupons I get. I can't do the oil change on my own as cheap as some of the coupons. For the most part, I was content with the service...

JC Penney Company Forestville Maryland

(Complaint)
Posted: Dec 6, 2017    Anonymous20747
applying coupon policy unethical behaviour from cashiers
manager and cashier with Sears, Macy's, Limited, Express, Hudsons, and Capezio this needs to be addressed. I will not let this rest. The cashiers at the store are not approachable, friendly and this should not be the FACE of JCPenney's. Kudos to Mary at Woodmore #0194, it took her approximately 3 minutes to do this transaction and it was clear to me that Store#1951 has some serious issues (as noted above)...

WhyNotLeaseIt Orchard Park New York

(Complaint)
Posted: Dec 6, 2017    Sears lease scam
leasing program scam
The associate at Sears flat out lied to me!!! I made all my payments on time and thought I was finished . they continue to charge me the bi-weekly rate and are saying that my payments (now that it's past 90 days) are NO LONGER going towards my balance. and that I have pay the buy out all at once or continue with my ‘lease' payments until I can afford the buy out or 18 months...

Whirlpool Refrigerator Ohio

(Complaint Comment)
Posted: Dec 6, 2017    Sandytx
malfunctioning ice maker
new appliances from Sears. I bought the Whirlpool model and the ice maker has always been a problem. Ice freezes in the dispenser. I'm always checking the flap for stuck cubes. Thought I would get it repaired once and for all, but within 45 days, it was froze up again. The repair man told me this is a common problem with these models...

KTS trucking

(Complaint)
Posted: Dec 6, 2017    diamondplayer
delivery service
So beware customers of sears, if your delivery is coming from Swedesboro new jersey its more than likely the delivery team will be high walking into your house with children there or not they don't care. When I called sears to complain about this they didn't care. When I applied for driver and got hired they did not drug test me although they say they do and are required to I believe, any guesses as to why they didn't...

Sears Greenville South Carolina

(Complaint Comment)
Posted: Dec 6, 2017    Maytag admin
sears kenmore dishwasher
licensing agreement with Sears. While we may manufacture appliances on their behalf, their legally binding contract states that they will handle all customer concerns and questions. We are unable to offer direct assistance, but they can be contacted by email at kenmore@kcdbrands. com, or by calling (800) 762-3048...

Sears Brands Monticello Arkansas

(Complaint Comment)
Posted: Dec 5, 2017    Les Pack
hot tub
online through the sears outlet store in Monticello, Ar on Sept. 27. I was told it would be here on Nov. 3. Then I was told by the trucking company that it was lost, really a hot tub lost. I finally arrived yesterday on Nov. 15, but with some damage to the tub. There was damage to the bottom of the tub that I could not get pictures of, but also there was damage to the side of the tub and to one of the panels...

Sears Brands Monticello Arkansas

(Complaint)
Posted: Dec 5, 2017    Les Pack
hot tub
online through the sears outlet store in Monticello, Ar on Sept. 27. I was told it would be here on Nov. 3. Then I was told by the trucking company that it was lost, really a hot tub lost. I finally arrived yesterday on Nov. 15, but with some damage to the tub. There was damage to the bottom of the tub that I could not get pictures of, but also there was damage to the side of the tub and to one of the panels...

Whirpool San Jose California

(Complaint)
Posted: Dec 5, 2017    wwaterbury
duet washer (wfw87hedw) and dryer (wfw87hedw1)
and dryer from the Sears outlet 6/17. We also purchased an extended warranty on the items. On three separate occasions, we have gotten multiple error codes on the washer (E01 and F03) with the alarm setting continuously beeping and are unable to open the door until the service tech arrives (4-5 days out)...

Sears (Customer Solutions) Las Vegas Nevada

(Complaint)
Posted: Dec 5, 2017    bsroll
refund for a product never received (washer)
To this day 12/5/2017, no one from sears has contacted me. I called again and was informed that I would get a call within an hour and still no call. This is completely unacceptable customer service. My confidence in Customer Solutions is at a zero. At no point in my dealings with them have they complied with what was stated...

Sears Master Protection Agreement High Point North Carolina

(Complaint)
Posted: Dec 5, 2017    Oldlandscaper
appliance maintenance protection
We have had Sears Protection Plan for 20 years, their Service was excellent for a number of years, however in the last 2 years it has declined, the technicians & scheduling departments are not on same page, My Wife & I have missed a number of days of work waiting on technicians who never show up & if they do show up do not check or repair appliance & have to reschedule, I have sent letters cancelling our contract & asked for a refund, as of today I have not heard from anyone, I have tried calling to no avail?...

Sears Brands Greensboro North Carolina

(Complaint)
Posted: Dec 4, 2017    Christina Douglas Dalldorf
kenmore elite bottom freezer refrigerator
A Sears sales tech arrived to discover that my appliance had been tapped and took pictures to confirm that the refrigerator we bought as new was actually a reconditioned unit that had been tapped. He said that tapped refrigerators usually only last 3-4 months. Sears refuses to replace my 13-month old appliance because it is officially out of the warranty period even though THEY SOLD ME A USED REFRIGERATOR WHEN I PAID FOR A NEW ONE...

Sears/Kenmore

(Complaint)
Posted: Dec 4, 2017    Kathy Lambeth
kenmore elite refrigerator
I bought my refrigerator 2 years ago (thank goodness with Master protection plan). My refrigerator went out the first of October and I lost everything in my freezer. It took almost 3 weeks (October 17th) to get a repairman out to look at it. That visit resulted in parts having to be ordere...

Sears Brands Houston Texas

(Complaint)
Posted: Dec 2, 2017    SZJ
dishwasher delivery
I purchased a dishwasher from Sears on November 3, 2017 and they promised me deliver on November 13th. I stayed home from work that day and lost a day's wages. Unfortunately, they did not show up to deliver my dishwasher. They promised me a second deliver date of December 16th and I stayed home that day to receive my dishwasher that never came...

Sears Home Warranty Staten Island New York

(Complaint Comment)
Posted: Dec 1, 2017    Shaun R.
dishwasher/refrigerator
unrepairable, how is Sears suppose to determine a value for replacement?...

Sears Home Warranty Staten Island New York

(Complaint)
Posted: Dec 1, 2017    ANGELA03
dishwasher/refrigerator
I called Sears and they sent one of their contractors (whom they picked . "Action" to repair my dishwasher. It needed a part and once the part was put in. it still didn't work. My dishwasher is also leaking badly from the bottom. I think it needs to be replaced. So the Action technician had trouble getting all the parts and he was on line many times trying to help me get this dishwasher fixed...

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