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Search results 1000 matching "sears"

Sears / Kenmore 80 gal Electric Water Heater Power Miser 12 Model 153.321840 Serial# F07A085896 (Complaint)

Ja
Janie Jun 18, 2018

Sears will not honor my Kenmore Electric 80 gal Water Heater Warranty Replacement that has a leak. 06/06/18 Sears service call I paid $89. Tech confirmed the water heater could not be repaired and is in the 11th year of it's 12 warranty. I do not have access to my house records as my husband died and I am having to move...

Sears hoffman estates Illinois / Repair Dryer (Complaint)

Wi
William Jackson Jun 18, 2018

Someone needs to work on making SEARS great again. I am a disabled veteran. My dryer stopped working. I will have been without a dryer for 2 months. I have a protection plan. I called Sears and was scheduled an appointment twice with a 8-5 window. No one called or showed up at all. They said the part did not come...

Sears Hoffman Estates Illinois / customer service department (Complaint Comment)

Ja
Janie Jun 18, 2018

Sears will not replace my Kenmore Power Miser 12 Model 153. 321840 Serial# F07A085896 Purchased 04/10/2007. I have provided Sear Warranty Replacement Team with several documents to prove my husband and I purchased this home in 1994 from the County Property Records. A copy of front & back pages of my owner's manual...

Sears Craftsman Lawn Tractor / Lawn Tractor (Complaint)

Bi
Bill9999999 Jun 18, 2018

Sears replaced the transaxle system ~ Aug 2016. The same thing has reoccured and the transaxle has failed again during June 2018. I called for assistance at the help desk who are not helpful and only offer canned responses. They state the repair warranty is over 90 day and they will not honor the repair warranty any longer...

Sears Delivery Philadelphia Pa / washer & dryer delivery & installation (Complaint)

Lu
Lucille Johnson Jun 16, 2018

On June 14th I had a washer & dryer delivered to my home, I received a call before he arrived it was earlier than the time to arrive So I was in the shower. Before I stepped out the shower the delivery men was gone along with My old washer & dryer when I asked Not to remover the old ones. ...

Sears Hoffman Estates Illinois / customer service department (Complaint Comment)

Al
Aleesak Jun 15, 2018

I had bought a refrigerator from sears online. placed the order on may 28th and ended up cancelling it on may 29th because ours was broke and we needed on right away it showed not being here until june 21st. So cancelled it may 29th (less then 24hrs) Here it is June 15th and still have yet to receive my refund of $800...

Sears Marion Illinois / customer service and delivery (Complaint Comment)

Jo
Joan Schaefer Jun 14, 2018

I panicked and tried calling sears they were not accommodating at all I was on the phone 50 minutes they sent me to 3 different agents and NO help{ I work but I would be there at 12 noon I decided to cancel my orders asking for a refund and an inconvenient adjustment. Low and behold I was unable to understand the agent asking for someone to call me back that I could understand I was told they were unable to call me back that was not there policy ...

Unknown / kenmore elite french door/bottom freezer (Complaint)

Sh
ShapeUp Jun 14, 2018

It looks like Sears has known about this problem for awhile. When you have a product that is not fulfilling its purpose, you'd think someone would either stop selling it or find another company to make it. They are seemingly continuing to sell a product that is over the average break down rate and with the same problem...

Home Depot Katy Texas / unacceptable business practice (Complaint)

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Flo LuLu Hughes Jun 13, 2018

Home Depot unacceptable business practiceI had ordered from Sears. It was after 6:30 PM, but I called the number given by Home Depot Delivery and left a message say I had cancelled the delivery and was supposed to be getting a refund. I left my name and number. No one called back. On Tuesday I tried calling Home Depot again & got no response...

Sears Brands Richmond Virginia / stove (Complaint)

Ta
Tammyol Jun 12, 2018

Purchased new stove from Sears July 2017. Top of oven door yellowing. First repair October 2017. Next repairs for same issue 2/2018, 4/2018, and twice 5/2018. June 2018 same issue. Some repair persons walk in assuring me they can fix. Some walk in before touching it saying they know it can be "not" fix it...

Sears Repair Service / extremely poor customer service! (Complaint Comment)

Je
Jeff Emmert Jun 11, 2018

May 3rd Sears Tech arrives and he requested a motor and computer board to fix washer. Sears warranty company would only approve motor. May 11th rebuilt motor installed and found it needed a agitator shaft. Still NO working washer !! May 17th agitator shaft replaced washer appeared to be fixed...

LG Appliances / never again (Complaint Comment)

Jo
JoeyJ! Jun 11, 2018

week, and I called Sears to take a look at it. The bearings went on the washer, and it would cost $1, 100 to fix, it only cost $1, 000 new! LG initially said they would give a one time warranty, but then backed out, because I had Sears look at the washer. I understand things can go wrong, it's what you do about it that counts...

Sears Brands Denver North Carolina / online purchase through 3rd party nilima (Complaint)

Ma
Mary Katz Jun 11, 2018

cancel through the sears online. Called sears to get online vendor phone number, automated system gave a wrong phone number! Again called sears to get help. Although I persevered through voice mail and got to talk to a real person, they can't cancel the order. They tried contacting nilima but the also discovered the phone number they have is the wrong number...

Frigidaire / service contract (Complaint Comment)

Kc
kcid Jun 10, 2018

Frigidaire refrigerator from Sears. Thank God that we purchased the extended warranty. Model #FFSS2614QE6A. We have had problems with this refrigerator within a month. Right now we are waiting for the "6th" service repair! 11 days ago the fans started making noise. The noise level now is so high that we can not eat a meal in our kitchen! The repairman came out 7 days ago...

Sears Brands / craftsman lawn tractor (Complaint)

Go
GO Smith Jun 8, 2018

Will Sears do anything about this? If not I will post negative reviews every where I can regarding the poor quality product and poor customer service. Gary Smith...

Sears Repair Brea California / home service repair protection agreement (Complaint)

Dw
DWallin1 Jun 8, 2018

anyone live at any sears number. YOU GUYS SUCK and don't care, you have my money and I can wait. what the heck kind of service is this but you all don't care. got a online person who said call service agreement dept and twice they hung up. THIS IS WHY SEARS IS GOING OUT OF BUSINESS YOU DONT CARE, our family needs our dryer now, not after weeks!...

WhyNotLeaseIt Brandenburg Kentucky / sears holdings (Complaint)

Bc
B.C.Watkins Jun 8, 2018

which occurred within Sears purchasing with WhyNotLeaseIt credit on Wednesday, June 6, 2018. I had taken my mother, Barbara, into Sears store at the Jefferson Mall on Outer Loop in Louisville, KY to purchase a washer and dryer combination and a vacuum. A very pleasant floor person, Richard (?) employee number 2113, was kind enough to help my mother with her purchase, check her purchase over, then recheck the purchase over with her to ensure she understood what items had been purchased and delivery date of June 11, 2018...

Sears Hoffman Estates Illinois / customer service department (Complaint Comment)

Pa
Papaw51 Jun 7, 2018

I have bought from sears for years, I will be telling everyone that will listen about how you treat customers...

LG Electronics Clarksburg West Virginia / brand new gas stove (Complaint)

Gl
Gladwell Jun 6, 2018

I purchased a new LG Stove from Sears in Fairmont, WV in March this year. I paid 2, 799. 99 for this stove. Two weeks ago we had our local gas company come out to install gas to our home, Our contractor had already hooked the stove up to the gas line. When the gas company employee turned on the gas his equipment showed that there was a gas leak coming from inside the stove...

Sears Brands Leland North Carolina / won't refund my money!! (Complaint)

Ke
Keri Boyle Jun 6, 2018

of not hearing from Sears I called to find out when it would be delivered. They told me they cancelled my order again! After two days worth of phone calls to people who repeat the same thing a lady from Sears store called me and put the dishwasher in her car and delivered it to me. Now the problem is I am not able to get them to refund me my 868...

Sears Brands Advance North Carolina / kenmore elite refrigerator (Complaint)

Ci
CindyLann Jun 5, 2018

Sears Brands kenmore elite refrigeratorhusband and I purchased a sears kenmore elite refrigerator. At this time, we purchased a sears protection agreement on this appliance, Increasing the cost of our purchase by $799. 99. We had the refrigerator serviced at the one-year mark, where we voiced concerns that the appliance was not cooling properly...

Sears Brands Attleboro Massachusetts / sears repair department (Complaint)

Su
Susy Jauregui Jun 4, 2018

and i had to contact sears and after several attempts I was told on Friday June 1 that the part is on back order. I can't understand why sears couldn't contact me to notify the situation. Its over six weeks and I have a brand new machine which doesn't work the way its supposed to be, its paid in full, and sears can't back up their product?? I was also told by the techs that "since its such a new model Sears doesn't carry the parts yet" or " the techs are still learning how to repair this newer models" Really?? How can they sell a product they don't even know how to repair...

Sears PartsDirect / sears service and parts center is atrocious (Complaint Comment)

Ro
Robby Wells Jun 4, 2018

Please do not order ANYTHING from SearsPartsDirect. There is no responsibility on their end for recommending incorrect replacement parts. Purchased replacement grill grates based on the manual and equipment listed on the website. Apparently the part number listed was incorrect. Sears Refunded all the costs except shipping! Says they are not responsible for wrong purchases even though it was SEARS FAULT...

Kenmore Oven / Beware! Don't burn your house! (Complaint Comment)

Do
DoneWithSears Jun 3, 2018

Never again with Sears. No wonder they are closing stores. Bought all three appliances from same store in 2012...

Got Apparel Santa Fe Springs California / Shipping/Customer Service (Complaint)

Ci
Cira Jun 1, 2018

I purchase a few sweaters from the Sears website. When some of the items did not fit I went to Sears to return them only to find out I had really purchased them through a 3rd party by the named Gotapparel that sells through their website. When I called Gotapparel for instructions on how to return the items they said I would be responsible for the shipping...