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2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2932

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12:39 pm EDT
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Sears awful experience

Not a first in the maintenance agreement industry. You get a phone call, you negotiate, (well, Sears TELLS you) how much you are going to pay for a new maintenance agreement. After deciding which appliances you want to keep and which you want to exclude the quote you a final price. Here's the kicker! It doesn't matter what notes you keep! Sears originally quoted me a price of $1133 for three years. In todays economy, without job security, I thought this is too much. Especially since it took them NINE months to deliver our refer door. (Another story for a later date). If wwe were to remove our chest freezer we would save $100.00 per year. WOW! A freezer is cheap enough I am willing to risk the investment. Besides, when our old one gave out they refused to replace contents like their policy states. Well, how much do you think they billed me? The $1133 but removed the freezer. Hey! Where's my discount? I hop on the phone faster that lightening! Talk to a Supervisor who only tells me that he was not in on the conversation but he could remove one year and discount my policy that way. HUH? How is that helping. I want to remove the $300 extra I was charged. I asked him if he could go into a recording bank...were the conversations recorded? Nope! No such thing...but he is willing to continue to rip me off by keeping the $300 on there, then removing one year from my policy to make my policy about $300 less. Hmmm...does this sound right?

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s. allison
Marietta, US
Oct 25, 2011 5:14 pm EDT
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Sears repair services is not trust worthy.
They will re schedule your appointments without you knowing. They promise to be at your house between 8 and 12 and don't show up or call . I have been waiting 2 weeks to get my oven repaired. The parts arrived and was told to call and they would get someone out sooner, howevr on his invoive he stated that service would be on friday between 8-12. Called and was told I was scheduled for the next tuesday! This is rediculous! The supervisor was no help and arrogant! Today is Tuesday and it is after 12 and i have not been notified of lateness . Again I wait!
I will not purchase another warranty from Sears!

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Alison Schreiber
, US
May 04, 2010 3:15 pm EDT
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DO NOT SHOP IN SEARS AT HAMPTON HOUSE ROAD IN NEWTON NJ . . . The female manager, who refused to give me her name,
was a ### in plain english . . . she would not even listen to my request. I have a maintenance agreement for a sears vacauum
cleaner and many other appliances as well. Since I didn't have the rest of the parts and accessories refused to accept my vacauum
for repair. Insulted me right in front of my friend and refused to talk to me. Could not answer my questions and gave me "Shirley".
She was another loser. These sales people are useless. I had to call the repair dept myself and they said "Of course we would
fix it without your accessories . . . " They stated that this store is incompetent in telling me they could not accept it. I have
been in business for 30 years and would never treat a customer as poorly as I was treated. These managers should be fired!
This female manager is a LIAR and unschooled . . . get rid of her and maybe you would have some business. You lost my business.
Never again will I buy a Sears item . . . thank God for Lowes! THUMBS DOWN TO SEARS ON HAMPTONHOUSE ROAD IN NEWTON NJ.

Joan Schreiber
rubbaduck@embarqmail.com

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8:19 am EDT
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Sears terrible experience

Sears Essentials on Woodyard Road Clinton, Maryland, 20735, pulls bait and switch on lawn mower. Lawn Mower Pictured on the box isn't what's in the box. A Cheaper model placed in box, Sears has failed to address problem, store manager now lies, probably since problem has gone on so long.

The lawn mower I purchased from Sears of Woody yard Road, Clinton, Maryland. This mower was purchased the day after black Friday. Without a store model I purchased it by the picture on the box, the mower I received was not what was in the box, Sears has failed to respond with a resolution, in fact I have phone corporate on 12/1, 12/5, 12/7, 12/8, 1/8/09, 1/16/09, 2/16/09, 3/7/09, 3/12/09, 3/14/09.

Once I did speak to the store manager in which she turned around the story of the wrong lawn mower such as “you weren't here on the right day?" “You got a bigger box?" To the point I became frustrated and wanted to speak to the district manager.

I phoned again today 3/14, at which point I was told the store manager has spoke to me 9 times, this is untrue! I'm furious that the problem has not only NOT been corrected but the store manager has now lied; you cannot speak to a district manager now that a store manager has SAID they have corrected the problem.

The problem is, Sears sold a lawn mower the picture on the box is NOT what was inside the box! I was told on all the calls listed above that someone would be contacting me, they haven't! I want the mower that I paid $180 for to be the one pictured on the box.

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Valerie
Valerie
, US
Aug 07, 2008 2:51 pm EDT

I too have been a loyal Sears customer for about 5 years and two houses worth of appliances. I ordered a replacement ignitor for my GE stove from Sears parts direct on 12-7-07. The gal on the phone said it would arrive on 12-12. It hadn't arrived so I called on 12-15, they advised that it wasn't shipped until 12-11 and would arrive that day, 12-15. It didn't. Unfortunately, and this was FedEx's fault, it was shipped from Indiana to Chicago via Connecticut. So when it finally arrived on 12-20, mind you this is 8 days later than promised by Sears partly because they shipped it late, it was broken. When I called on 12-21, the CS agent told me that they had just suspended all overnight shipping that morning, so had I called 5 hours earlier I could have gotten the part overnighted to me. Instead, because of the holidays, I wouldn't receive it until 1-2-08. That's almost a month after I ordered it. I told her to cancel my order and refund my shipping, I would purchase it elsewhere. So when I received another replacement igniter last night from Sears, that I didn't order but am still being charged for, the CS manager told me that there was no record of my conversation with them that cancelled my order, or when the CS rep advised that she would also refund my shipping charges. This has gone from bad to worse, to worst. Part of the advantage of shopping at Sears is the great service. With that gone, I really have no incentive to continue shopping there. I plan on telling anyone who asks about the terrible experience I have had.

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Terri
,
Aug 19, 2008 5:16 pm EDT

Beware of buying a warranty for any appliance purchased at Sears. Unlike Best Buy which stands behind all the products it sell and gives great service if necessary, Sears puts you last for service if you have a warranty. After waiting 2 weeks to have my refrigerator serviced because there was a crack in the lining on the wall of the freezer, the technician had to order parts. He checked the schedule and said the parts would be shipped to my home and he would return in 8 days to do the repairs. He warned me that my freezer would need to be shut down and warmed up so that the repair to the wall could be done. The repair could not be done on cold walls. So I arranged to use a someonelses freezer for the appt. time and to take off work. A day and a half before the appt. (but after the normal Sears business hours so I couldn't complain) I receive a call that my parts could not be shipped and the repair appointment was canceled. The representative said they would call me when they found out why they couldn't ship the repair parts. I then called the Sears parts department and said I wanted to order some parts. The parts department said the parts WERE IN STOCK and if I WANTED to pay for them they could overnight the part to me in time to make the scheduled repair appt. I explained to the parts department that the service department said the parts couldn't be shipped. He said he did NOT know why they would say that because the parts ARE in stock and available, he transferred my call to repair service. When I asked the repair service, they said they had NO information and couldn't help me. When I asked to speak to a supervisor I was disconnected twice. The only way Sears will repair do the repair as promised is if I PAY FOR the part. If I wait for the repair to be done under warranty, I will have to WAIT for them to locate the part. Obviously SEARS is only in a hurry to make a repair if you are paying for it out of pocket, otherwise you can WAIT, and Wait and WAit for them to find the part. If the WAIT is long enough your warranty will expire and SEARS can charge you for it. BEWARE! Don't buy an appliance WARRANTY/HOME PROTECTION PLAN FROM SEARS.

Valerie
Valerie
, US
Sep 15, 2008 8:36 am EDT

Purchase Sears extra warranty for lawnmower, had 3 years took in for repair they refused repair saying abused (excess vibration loosened screws)(never used extended warranty up to that point) would not refund my money for extended warranty I paid for that they would not honor... so basically they took my money and gave me nothing but a sorry in return. Repair manager would not even give the courtesy of a call to explain as I had requested. Just don't buy warranty or products that you need a warranty on at Sears... their customer satisfaction guaranteed that they advertise is not true... guess since they acquired Kmart they have a new motto, "sorry"... cause that's all they could say or do :( I used to love Sears, now I will avoid it, I'll spend my money where I am treated respectfully.

Valerie
Valerie
, US
Oct 06, 2008 7:21 am EDT

I purchased a Sears Kenmore Refrigerator Model 59429 for $1019.99 from Sears In Frederick Maryland Mall in Nov 2006. In that first month I called Sears about it not cooling properly. The tech gave me a lesson in adjusting the temp controller.

I called again in Oct 2007 and twice more in 2008 before a Sears technician determined that the compressor had a blockage or some contamination. We lost a great amount of food and were without a refrigerator for several weeks. In fact, in 2008 one Sears Technician left without even verifying that his compressor repair would work which prolonged our being without a refrigerator.

Finally, in June 2008 a Sears Tech did replace the compressor, condessor and part of the refrigerant lines. If you google Sears Refrigerator problems you will find articles about unknown contamination from some Electrolux factory in Mexico where my Sears Kenmore Refrigerator was made.

The Sears One Source people are of little help. They even gave me hope that we would receive a replacement refrigerator, later a $500 credit and finally just a repair job that I have no confidence to last the number of years one would expect. Sears forced me to purchase an extended service warranty for $252 before they would even send a tech inspite of my refrigerators' service record and it being less than 3 years old.

Also, please realize that the compressor is suppose to be warrantied for 5 years even though that is not publicized by Sears.

We have always purchased Sears products in the past since our parents did likewise. But now the market has changed and Sears is milking their past years of good will for profit sake. There is no longer a Sears advantage.

Valerie
Valerie
, US
Oct 20, 2008 12:35 pm EDT

I went over to SEARs to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That pissed me off because the older model had a better warranty on it. Why not sell the older model to make room for the newer model that will take the place of the older machine? Poor staffing made the problem worse. And the time it took to get the mower out of the store was longer. The owners' manual was missing and it took me almost a month to get the new manual.

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Barrimore
, US
Dec 10, 2008 7:01 am EST

I went to Sears on 'black friday', at 5am to purchase the advertised Samsung washer dryer pair for $999.99 I stood in 3rd line for almost 2 hours and then the associates took names, numbers, and the description of the appliances we wanted and told us that they would call. When I inquired about a rain check, she said that she didn't know anything about them.

3 days later, I got that call and it was to tell me that they are offering me a more inferior product at the same price. I 'e'd management but got the stock apology indicating to me that they hope I am enjoying my appliance purchase.

I am remodeling my house before I move in and I want to have all new everything. You would think that in these lean times, a big store like Sears would bend over backward to get my business, and several grand at that. I feel that they should honor their advertisement and not do the old bait and switch. I feel that I was led on illegally by their advertising.

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Terence
, US
Apr 02, 2009 11:41 am EDT

We ordered an oven from Sears at the Collin Creek mall. I gave them the measurements we had on the wall oven we currently own that is not working. The person who ordered the oven for us told us that if the oven is too big for the wall - the installation crew could cut out the wall a little to place the oven in. When the oven was being delivered the installation crew would not install the oven because our gas line was not updated on the home. They refused to install it -and said they would not open up the wall for us. The oven was returned to the warehouse and they said we would not be charged - just get the line updated and reorder the oven (a smaller version or have someone open the wall up for us). This was not true, we were charged $107.xx for a restocking fee of the oven that at no fault of our own we could not have installed. I called numerous times and talked to the manager of the store who assured me that the charges would be removed. The charges are still there and it has been about six months.

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Gregg
, US
Apr 19, 2009 5:09 am EDT

I purchased several items on black friday at sears on november 26 of 2008. I went home and immediately attempted to put in my rebate submission online, at which point I was told I had to wait 30 days to enter my submission. Thinking that was very strange I sent an email to sears to make sure I understood it correctly, they assured me it was standard policy.

Finally I entered my submission, provided information from my rebate receipts scanned the UPC, and followed the instructions to the T. ( working in tax law for the US government I understand the importance of each word in the documentation) I checked the status at least 2-3 times in the following 2 months, to only receive an automated response. Today 4/19/2009 I finally received a response that read I was not eligible for the rebate, for more information visit the website. I check the website and it says no information is available.

So after 5 months of crossing my t's and dotting my eyes I am still not eligible for my rebate, this is RIDICULOUS. I assure you I am in contact with a local new station in buffalo ny, and they will do an investigative report on shady practices, I will not allow others to be hosed by this horrible company, and you can guarantee there will be picketing with my friends and family, and informative packets being held out on the black friday ads, in an effort to having them blacklisted for black friday ads oin the internet community. I will personally pay for adds to show the deceitful practice they follow. Its apparent they don't care about their customers.

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Anthony
, US
May 05, 2009 10:17 am EDT

On 04/13/09 I had Sears Home Repair come to my home to service my riding mower which is just entering its fifth year; naturally my extended warranty had just expired. I was told that I needed a new battery, new starter, and a newly rebuilt engine. The engine alone would cost $1600; this was more than I had originally paid for the mower itself. The problem with the engine was that it needed a new governor and Sears does not repair engines; they only replace them. The "technician" told me that I had to pay $105 for the service call, but he would give me a $99 credit towards the purchase of a new riding mower from Sears. Oddly, this $99 credit was good for only two weeks and could not be used at outlet stores or on sale items. I searched around my area and found a gentleman who does small engine repair. He picked up my mower, repaired the engine, replaced the blades, changed the filters and spark plugs and returned it to me for $330. Sears doesn't fix anything, they simply want to sell you another product.

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Henry
, US
Jun 27, 2009 2:40 pm EDT

On Monday November 5, 2007 I attempted to return a faulty GPS Garmin 530 that I paid $324.00 for. I had my receipt of purchase and presented it to the Manager there who said that he was sorry but he could not exchange or refund or credit my Sears acct and I left SEARS a DISSATISFIED customer!

I am appalled that SEARS sold me a faulty item and now won't exchange it for a new one or credit my SEARS acct with the $324.00. I have notified GARMIN of the situation and I want results!

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12:33 pm EDT
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Sears erroneous billing and shoddy accounting

For the last two-three years I have been trying to get Citicard (Sears Mastercard) to correct erroneous charges and reckless accounting on a credit card I had with them. I have sent letters to the president of Citicard, I have filed complaints with the OCC (still under investigation), all to no avail. Until last month when I told them I REFUSED to pay another dime until they got my account straight, I was FORCED to pay minimum payment on erroneous charges to protect my credit which is PERFECT. When asked to provide an accounting, they sent a list (both to me and the OCC) of payments and finance charges and other unrecognizable activity. No accounting as to how they came up with the balance. They are cocky, unapologetic and now are calling me on my cell phone to further bully. I PAID OFF THIS CREDIT CARD OVER A YEAR AGO. I have NEVER had a late payment on any loan or credit card. I am being financially blackmailed - forced to pay or have my credit compromised. They are unintimidated by the OCC and treat it as a joke. They have now raised the interest rate from 6.99 to 27% and charged me 39.00 for a late fee - all because I told them I would NOT pay another dime until they provided proof that it was correct -which they cannot do. I notified them by certified mail AGAIN that I wanted an accounting of HOW they came up with the amount they say I owe. I have over 200 pages of information, correspondance, etc... I got a letter back from Stephen Neal in the Presidents Office at Citigroup stating that they would not respond to any more letters that I send. They also cut me off from being able to email customer service from the Sears Mastercard site. Many payments I sent originially were not posted correctly - ie...I would send a payment for $200.00 and they would post $177.95 on my account. That happened time and time again. They charged me three times for a single purchase. They later backed it out but the finance charges are so messed up because of the entries that it is undiscernable. They call me on my business cell phone 7 days a week, at least 3-4 times a day. Often times they just hang up on me. I have an appointment with an attorney this week. And they wonder why they are going under...Geez!

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8:56 am EDT
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Sears lies and more lies!!

Be VERY aware of what you're getting when you call 1-800-4-MYHOME! Based in a country with a name I can't pronounce, these "customer service people" will offer you two options. One, suck up the $65 plus whatever parts and whatever labor and whatever else they can think up. Or there's option two: pay $250 plus change, which will cover your parts, your service call, and labor to install the parts-which (bonus!) it warrants the repair for a year. Also, you get a $400 certificate for a new appliance if it cannot be repaired. Sounds good, right? WRONG! The part they CONVENIENTLY forget to tell you is that it only covers up to $500. You think you're done paying BUT YOU'RE NOT!

Soooo...we could have paid $65 for the service call to get a diagnosis, bought the parts ourselves and come in at just over $400. As it is we have to pay a total of $579.

As a small aside, I have bought FIVE new Kenmore appliances at Sears. All are under five years old. FOUR OF THE FIVE have already required major repairs...luckily for us my husband could do the other repairs. TELL YOUR FRIENDS!

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8:29 pm EDT
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Sears service agreement

I purchased a 3 year service agreement for my Sears purchased appliances in March of 2006.
I spent considerable money to cover all of my appliances. I made a point of buying these all from Sears, as my family has been loyal to this store for years. I also had heard the service agreement would be a good one.
I have had Sears come each of the last 2 year sto get them to do the annual service check. On each occassion they have found some issue to fix. I felt glad to have this coverage. On ost occassions the workers were thorough and conscientious.
These past few months I have been getting a deluge of phone calls from an 800 (866?) number that ended in 2024. On several occassions, when I answered there was noone on the other end. Research on the internet uncovered that it was a Sears number. I chose to answer a couple of weeks ago. They were trying to sell me an extension to my service agreement. I declined the service, but asked to be connected to Service, so that I could book my final appliance maintenance inspection. On the last two occassions that transfer was dropped.
Today i phoned the sears service peole, aftrer talking to at least 5 people, it turns out that my service agreement expired March 8th, and they say there is nothing they can do for me. Further, the last supervisor, Mona, advised me that my wife had declined service when a call was made to my home. I am not married.
I was advised that there is no exception to their rule and I will not recieve my final service call.
I am very disappointed.

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volvo1202000
MIDLAND , CA
Feb 04, 2010 1:59 pm EST

well i bought a front load washer a kenmore he 2 plus .when i bought it 2008 .i went to the midland sears store .they told me about this machine but what they did NOT tell me was not to put the machine on a main floor, i have a moblie home .so we bought this piece of junk .thinking we were getting a good machine wrong . when the guys delievered the machine they set it up leveled it so we tried it all the machine did was shake really bad .so i read manual said put a piece of wood under three qurter in plywood to try to stop the shake .make sure it was level did that call for service a while back the guy came told us that we should have been told NOT to buy this front load only meant for basements cement floors only NOT main floors .now that we have this machine when it starts to spin it shakes so bad the whole place shakes.every time it spins .i hate this machine and i should have be told from your sales people about this problem .you should not try to sell something that causes this problem .so i want to know what you can do for me to fix the machine so it will not skake or take back and sell me a top loader .the protection agreement is good till febuary 5 2011 so i think your company should help me with this .i buy a lot of appliances from you and if you can't help me i will look at other actions .so please get back to me .please BILLWHITE MIDLAND ONTARIO [protected] I HATE THIS MACHINE

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Sears interest charged unfairly

I have been a Sears customer for many years and have purchased all of my appliances as well as the warranty protection plan for them through Sears. This past February 2009, I was contacted by phone about renewing my warranty. I was told that the cost for 2 years would be $907.00 with 0 % interest. I am a senior citizen living on a fixed income so this was a major expense for me. I've always trusted Sears and have used the protection plan yearly to keep my appliances in good repair. My first bill arrived with no no interest charged, but the March bill arrived and I was charged 17.99% interest. I first called the credit department and was told that an error had been made on the computer, but it would be easier to take care of the problem if I contacted the warranty department which I did. They transferred me to someone at the national office who kept me on hold while they spoke to the warranty department and then told me to call the credit department . I told the young lady that I had already done that and suggested that she should speak to them first so they would have her imput. I held on and when she returned to the line, I was told that there was nothing that could be done to remedy the problem short of cancelling my warranty. This seems to be a terrible way to do business and I want a better answer to my problem. Actually I demand a better answer!

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Sears tv(s) do not work!

First off, let me say I am a mom of a three year old, currently on disability for a bad back (sciatic nerve pain), ordered off work by my doctor and not to be lifting anything heavy. I purchased a Prima TV as a birthday gift for my son from Sears, March 2008. I got the TV home, my 70 year old grandfather and I manhandled the massive box up the two flights of stairs (I live in a townhouse), got the TV set up only to discover it gives off a horrible noise that would not go away. I called Sears and was told to return the TV and exchange it for another one as per their 30 day return policy on electronics. So, I called a friend and asked him to come assist me in removing and returning the TV. I did the exchange at Sears, got the TV home with my friends help and set it up...it appeared to work fine, but after only two weeks all the buttons ceased to function. The remote still worked though. At this point the Sears 30 day return was passed, so I contacted the ghosttown that is Prima Electronics (seriously no one answers the phone) and a service technician came to my home. He declared the TV required a new main board, told me that part had to be ordered directly from Prima and should take about 10 days. So a month goes by, still no part, countless calls have been made by myself and the service company to Prima. Eventually, I get a call from Prima authorizing me to return the Prima TV (again) back to Sears and to either get yet another Prima or another TV of my choice. Being that I am more than a little annoyed with Prima, I choose an RCA TV instead. I get my neighbour to help me this time with the exchange done February 2nd, 2009 and getting the TV into the house, in the process damaging my back further and being left barely able to walk for 3 days. The RCA is set up, and it is giving off a horrible strong odor like a bandaid burning! So, I wonder if this is the "new tv smell" that some electronics give off, but it is VERY strong smelling and does not dissipate after 12 hours of leaving the TV on. I call Sears, they have no more RCA's. From there I am given a run around over the next 34 days, being passed from person to person, being accused of doing something to the TV's, questioned as to why I didn't buy an LCD, treated like total garbage, and finally ended up calling head office. After making FOUR calls to head office, Sarah, Marilyn, unknown person who drops the call after leaving me on hold, Shauna, I am told by the supervisor that someone would come service the TV, she is personally setting this up for March 9th and someone will call to confirm...no one showed up after two days of waiting. March 10th, 2009 I make call number five and I am told by head office to call another number for "Escalated Divisions". I am told by Tanya, that Sears is not going to service the TV, she refuses to give me her superiors name or number or to transfer the call, tells me to write a letter, have a nice day and proceeds to hang up on me! I call back and get someone equally as rude, who tells me the same thing, pulls the name Jean-claude out of a hat, refuses to connect me or give me a contact number for this person, at which point I lose my temper and yell at her lol She also hangs up. I call back and get Pierre. After explaining the situation for the 7th time and after a lengthy wait on hold, Pierre comes back and says he has waived he 30 day return policy, I may return the TV to Sears for an exchange. I explain again that I cannot lift the TV and that I was told there were no more RCA's to do an exchange. Pierre says that over the past month somehow Sears Marlborough now has two RCA TV's in stock. I am told to contact Terry... no one knows who I am talking about when I call Sears. They finally figure out this is someone in "loss recovery", who is currently out to lunch (even though she just spoke with Pierre). I leave my name and number with Bob in electronics, requesting that he check the inventory for these two RCA TV's that Pierre is telling me are in stock, and to call me back and confirm these are not floor models, but in fact new RCA's still in the box. I now await a call back from Bob, Terry and still have to work out an arrangement to have the (new?) RCA TV delivered to my home without charge...wish me luck! I think I am going to need it :| In closing, it goes without saying, do not purchase electronics from Sears!

Sincerely,

Lisa S.
Calgary Alberta, Canada

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prayalways
, US
Sep 08, 2010 9:31 am EDT
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I am so angry. My husband is a hard working man with years or experience. He worked as a service tech for Sears and was highly praised by his customers. He recently got awards for his work. He was a hard worker and showed up for work on time day after day. Few people have the expertise in this field and are as reliable as my husband. Sears terminated him for wearing open back shoes that he wore when it was about 94 degrees outside. He told his boss that he would never do it again yet he was still terminated and was never given a letter of warning. I don't think I will ever shop there are recommend this company again. This is a merciless act on the part of Sears. Sears has the greater loss.

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doublerun
TC, US
Jan 09, 2010 9:06 am EST

I hear your pain. I suggest you to research brand and quality before purchasing products. Some are of higher quality than others.

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Sears wrongful termination

Well it all started on the last day of the year (08), there was rumors of a huge layoff going around the warehouse and everyone was nervous. All of first shift had left save a few stragglers and myself and one other Mechanic had asked to leave for the day. Our supervisor instructed us to hang out and that is what we did. Being bored with all of our work done we started riding this three wheeled bike around the shop. One thing led to another and yes we did some silly things on the bike but no one got hurt and we all went home safe. Long story short three of us with no write-ups for horse-play were fired. They sited violation of company policy but forgot to mention that they were skipping several steps in the disciplinary process. Skip ahead and I find myself unemployed with three kids and a wife to support, I applied and got unemployment and was ready to put this chapter of my life behind me when out of left field I am blindsided with Sears appealing my unemployment. This is one evil company now that Eddie Lambert owns it and I would encourage every person to speak out against Sears with their dollars.

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Sep 18, 2012 7:11 am EDT

The amount of stuff I have found/read about HOW they go about firing people is SICKENING. BOYCOT SEARS & KMART! I know multiple people who were fired in the same basic, bull-crap manner.

Cincinnati - employees used a coupon (cash back for an amount spent or something?) that was for customers, but the customer did not want the coupon. Management said it was ok for employees to use those, that they had also used the coupons - then came back the next day & said it was not ok & for them not to use them again. Employees did not use coupons anymore.

A MONTH goes past, they are called into "loss prevention/security" office, INTERROGATED like they were on COPS Live in Cincinnati over a drug bust or murder - by a BULLY with an ONLINE interrogation certification. One or more of said employees were MINORS. Parents were never contacted. Employees involved had never been written up, questioned or anything else during this month prior to the interrogation. Employees are asked to write statements, are yelled at, called liars, and their statements are "trash", and they can salvage their jobs IF THEY RE-WRITE THEIR STATEMENTS & are coerced into what Sears wants them to write. THEN they are placed on PAID leave, then called a few days later & fired. LIARS. NO paperwork given, nothing.

Next thing you know, another TWO months or so passes & they receive "restitution agreements" from a "collection agency" in California for the amount they used in coupons. One employees was under $30! One was more, not sure about the others. Oh, and the manager who told them she used the coupons also - WAS NOT FIRED, not even interrogated - so she was clearly in on the BLATENT SET UP of these young men/boys. I don't know how ANY of them sleep at night or look themselves in the mirror.

They wasted way more over $30 between paying the fat bald bully to interrogate the employees, paying them to be off work, paying someone else to cover their shifts, & then a collection agency? How is this "loss" prevention? Seems like the loss prevention "team" WASTED money on this, WAY more than it was worth! The only loss here, was the loss of respect for Sears. I have personally stood by these employees when I learned of their unfair, immoral treatment - we all need to stand up & speak out against them. I will NEVER shop there, which is too bad; brought them a lot of business & I loved Kenmore products.

They are CLEARLY not Christians in their beliefs or morals-immoral actually! What about grace, 2nd chances & their own write up policies? - first time someone does something wrong, EVEN THOUGH their manager stated it was ok, then the employees did everything they were told to work through & "keep their jobs" - they got fired anyway. THEY ARE LIARS!

Sears USED TO be such a reputable company - but not anymore. Google the wrongful termination phrase with Sears in it, along with the collection agency - the number of hits is crazy.

Good luck to anyone who reads this! :)

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Sears product warranty

Sears and their terrible 3rd party support company should be avoided at all cost. I recently had an issue with a Samsung 650A flat panel TV. I called for support and was told by the 3rd party to bring it to the store for exchange. After packing up the TV and driving to the store, Sears refused to honor the tech's recommendation. Apparently, the tech did not want to work on my issue and used the exchange as a way to get off the phone. Sears acknowledges that Samsung has had repeat issues with HDMI inputs but hids behind their outsourced support company to avoid proper resolutions. If you are considering any appliance from Sears, do your self a favor and go elsewhere. Sears and One call don't deserve your hard earned money.

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Sears selling products they don't have

Dated March 6, 2009
By
Melanie Westerkamp

There Oughta be a law! And if I were writing it, it would read; "A company will not be allowed to sell any items they do not have in stock, without explicitly stating in writing, when the item will be available for pick up or delivery, and then following through with it."
On Black Friday last year, (for those of you who don't know, that would be the day after Thanksgiving day sale) 2008, my husband walked into Sears in the Gateway Mall and purchased a Front loading washer and dryer set that they had on sale for half price.
Not being in the habit of paying for Items that we are not physically taking with us, and with the promise of a delivery date set as Feb 4, we decided to put it on our Sears credit card.
On the night of Feb 3rd, I made a phone call to Sears and asked if they could tell me for sure that my washer and dryer would be ready for pickup the next day. I was put on hold after giving my information and when she returned to the phone I was assured that the truck would be in the next day and my set would be on it.
In preparation of those facts, after disconnecting from the conversation, I gave away my washer and dryer set. My husband went to Sears to pick up the new set the next day to find that it wasn’t delivered on the truck, and the new delivery date was set for the 6th, two days later. The reason for this he was told, was because at the time of that sale they only had 30, 000 of those sets and sold 90, 000.
60, 000 of those sets that they sold and received payment for had not even been built yet. After another promise delivery date of Feb 20th, and four visits to the laundry mat = $40.00 spent there, and one hickory work shirt ($30.00) shrunk from an over heating dryer later, we still have no washer and dryer. We also don't have any more promises from Sears, now they are calling it an approximate delivery date of March 20, 2009.
Since the last total spent of $40.00, I have spent additional $30.00 approx (not incl. my time) and used three girlfriends and families washers and dryers while visiting with them anyway (also not incl. their water and electric use).
My Mother and Father needed a new microwave last year and so they went to sears to purchase it. Again, since they did not have the one that was needed to fill the hood range at home, it was ordered and they were told it would be in, in two weeks. During that time, it snowed and iced up the roads, and where they live it was pretty treacherous. At the end of those two weeks they got a phone call from Sears stating that their microwave was available for pick up. When my Father got there he was told that it hadn't arrived yet. A normal twenty minute drive took him forty minutes that day because of ice on the road. He is a self employed Man and his time from work already had him feeling antsy. When he found out that he had been called out to Sears, from Sears, for nothing, he was so angry he cancelled that order and told them he would never be back.
I don't feel I have the same option of just canceling the order of my washer and dryer the way he did his microwave. For one, I could not find another set so well priced, two, the two rebates have already been utilized and our taxes have been filed with the receipt of one rebate.
Had I known that there was even the slightest chance delivery could not be made when it was first promised (hence the phone call to Sears on the 3rd), I would have never given my set away. To make up for all this, they have deducted $50.00 from our bill and we are told that we can receive 3 boxes (or containers) of laundry soap of their choosing, when and if, the washer and dryer set arrives.
I have never been one to look a gift horse in the mouth, but to be honest, that just doesn’t wash away my frustration resulting from this situation! Fact is, since there was no contract stating a delivery date, we don't have any options.
My objective in writing this letter for all to read is just this, well, obviously to relieve some of my own pent up frustrations as well as making a statement, and that is, that any company, as long standing as what Sears and Roebuck has been, in my opinion, should have had the foresight and been better prepared for this situation.
And maybe they were, ? After all, they made no promises on paper; we were the only ones that did that, in signing our name and promising to pay our bill no matter how we feel we are treated in the interim.

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Sears warrenty

I would like to give you a conical of events on a Food Loss Claim that I have tried to get resolved since September 10, 2008. Please see below question I have to you and would like to receive answers to. Please take the time to look them over and get back to me. After all I have taken the time to write this letter to you.

Tuesday September 9, 2008

8:30 PM - Came home from work to hear the freezer making loud noises and the side was very warm to touch. I opened the door to find that all the food was defrosted and warm. I emptied most of the contents from it as it was starting to smell. See attached photo. I left some food in freezer to see if would refreeze during the night.

Wednesday September 10, 2008

5:25 AM - Checked freezer and there was no change in the food that was left there overnight. It was not frozen and it was still making noise and very warm to touch. Packed three large industrial garbage bags with destroyed food and took photos, see attached.

5:30 AM - Called Sears service department to report this problem. I was told that they would try to set up an emergency service call for later that day. I clearly stated to the woman on the phone that no one would be home until 4:00PM. I told her that twice. She said she would make a note it.

6:30 AM – Threw out three large industrial garbage bags of destroyed food at work.

6:40 AM – Arrived at work and called Sears service department to update my new cell phone number. I quickly told the lady on the phone the problems I was having. I told her I was calling to update with my new number. She said that service does not come out after 4:00 PM and that I should make an appointment just in case I don’t get service that day. I tried to make an appointment for a night call and was told that night calls are only done once a week in my area and the next time would be Tuesday September 23, 2008, 13 days later. We scheduled a service call for Saturday September 13 between 8 AM and 4 PM.

10:26 AM – Received a call on my cell phone from a service technician saying that he was at my house and no one was answering the door. I explained to him, as I told both ladies earlier in the mooring, the problem I was having with the freezer. I told him that it was making a load noise, was very warm on the side and not freezing. I told him that the noise was so loud that we could hear it all night five floors away. I told him that I was very concerned about the heat from the freezer and was not sure that it might catch on fire or cause a short. He said that “if no service person was not going to come out until Saturday, then I should unplug the unit so not to burn out the motor.”

4:00 PM – Arrived home to hear the freezer still making noise, warm and not frozen. I emptied the rest of the destroyed food out of the freezer so I could throw it out the next day at work. As per the instructions from the service technician, I turned the freezer off.

Saturday September 13, 2008

A service technician came to look at the freezer. I showed him the photos I took of the food that was destroyed. He asked why it was not turned on. I told him the problem and what the service technician said for me to do when he called my cell phone on September 10th. He said that by turning the freezer off and then back on it just reset the problem. He said that “this is what some service technicians say to the customers so they don’t have to look for problems.” My son was there with me when he told me this. He said that he would turn the freezer on and would check a few items, but could not really do anything until the freezer is in a complete freezer state – 24 hours. He was in my house for about an hour checking a few things, but again said that he could not find anything wrong with the freezer because it was turned off and that reset the problem. He told me to wait until Wednesday September 17 before I started using it again. I asked about the food loss coverage policy. He said that since he could not find anything wrong with the freezer he could not leave me the form to fill out. He was the one that advised me to “call Corporate Customer Service and make a complaint about the tech that told me to turn off the freezer”. He gave me the phone number. Again, my son was there with me all the time as he is thinking about going into the service trade and thought it would be good to watch.

Monday September 15, 2008

1:15PM – Called Corporate Customer Service and was talking to a Niki. I explained the whole issue and problems that I had to her. She said that she would mark my comments on a complaint file. She told me that “she would make sure that a food loss coverage form would be mailed out to me later that day”.

Friday September 19, 2008

7:30 PM -Arrived home from work to find a message on my answering machine from an unnamed male person saying that he was calling from Sears and that I was not going to receive a food loss coverage claim because of what the tech said and because I was not home for the first service call on September 10, 2008. No name or return phone number was left.

Monday September 22, 2008

10:40AM – Called Corporate Customer Service and asked to speak with a supervisor. I again explained the whole issue I had from day one. I was now complaining about the freezer and about the call from an unnamed person from Sears. The person said she would have to look into this issue and said she would have to get back to me. I asked for her name or employee number and was told that she could not give it out. I again asked for her name. She hung up the phone on me at 11:04 AM.

12:12PM - Called Corporate Customer Service. When the person answered I asked for his name before I was going to give him any information. He said his name was Philip, a corporate customer service supervisor from Bellville. I asked if he could check to see who I was speaking to on the last call I made at 10:40AM. He said her name was Marie, also from Bellville. I again explained the issues I was having with the freezer and now with customer service. He put me on hold for a few minutes while he checked the notes on my file. When he retuned he said that he looked at my file and it was noted that I did make my first call on September 10th and it was noted in the file that customer would not be home until 4:00 PM. It was also noted that customer called a t 6:40 AM to update new cell phone number. It was noted that customer was told that no service calls are done after 4:00 PM and would have to schedule a normal service call. I explained to him that if someone told me that there was no service calls after 4:00 PM when I first called, then I would have made arrangement to have someone stay home during that day, September 10th. He told me that looking at the chain of events that it was clearly not my fault and that he was going to put in a food loss coverage claim for me. He was the most helpful customer service person I have spoken to since this issue started. He said that I should contact parts customer service to follow up with this issue at [protected].

Thursday September 25, 2008

I called parts customer service to check up with this issue. I spoke with a Stephanie. I was told to make a list of the items that were in the freezer at the time it stopped working and fax it to parts customer service, attention food loss claims. I asked why no one called to tell me this since Monday. She could not give me an answer. The fax number is [protected].

Monday September 29, 2008

I tried to fax a completed list of the items that were in the freezer. I was not able to do so, as the number was not in service. My wife finally called Bellville at [protected] and spoke with the receptionist. She told me wife to fax it to her and she would make sure it would get sent to food loss claims. My wife did fax it to her.

Tuesday September 30, 2008

I called parts customer service to see if they received the fax. They said there was nothing on file and that we should try to refax the list again. We did so again.

Wednesday October 1, 2008

9:40 AM - Called parts customer service and spoke to a Michelle about the fax. She checked the file and faxes and said that no fax was received. I told her the whole issue I was having with Sears since the first day back on September 10th. She asked me for the amount of food loss. I told her it was $485.00. She said that my loss would only be covered for $200.00. She put me on hold for a few minutes. When she retuned I was told that no fax was received and that I should try again. She gave me the same fax number. She said that she would start the process of the food claim loss pending the list of the items loss. She told me that she would get back to me with in an hour. I gave her my cell phone number.

2:45 PM- Called parts customer service and asked for Michelle and was told that she was gone for the day. I asked for the name of the person I was talking to. He said his name was Jim. I told him the problems I was having. He looked into file and told me that they again would not cover the food loss. I was asked why no one called to tell me that. He could not tell me why except that it was noted in my file at 1:54 PM. I asked to speak with a manager. Jim said that he could only take down my information and have a manager get back to me. He refused to let me speak to a manager. He also hung up on me.

2:55 PM – Called customer service to put in a complaint about Jim. I asked for a manager and was told the same thing. Give me your name and number and a manager will get back to me. The woman I was speaking to was Dianne from Montreal.

3:00 PM – Called parts customer service. I started talking to Jim again. I asked for a detailed description of the fax I sent to them. He told me that he could no longer discuss my account and that he was not available to give me the details of the fax. He said he could not confirm who he was talking to. All I asked for was a few items I had placed on the fax. I told him that I did not think they even looked at the fax or received it. They only new the amount I said was lost when I was speaking to Michelle at 9:40 that morning. He again hung up on me.

4:10 PM – Called corporate customer service to again make a complaint. I was quickly passed on to Brianna from US customer service, who could not even pull up any information using my home phone number. After being passed around from Texas to Montreal back to Texas, I finally gave up and waited for a customer service manager to return my call.

It is now October 12, 2008 and I am still waiting for a manager to call me back. In the meantime, I have taken the time to write this lengthy letter to you, the President of Sears Canada. At this point in time, I have some questions that I would like answered.

1. Why should you offer an extended warranty with all the bells and whistles when Sear will not honour it?

2. Why was I not told that I would have to wait for a service tech all day when I first called back on September 10, 2008 at 5:30 AM? Again, if I was told that, I would have made sure someone stayed home waiting for a technician to come.

3. Why when I called at 6:40 AM to update my cell number, I was told that I could not schedule a night appointment until September 23, 2008?

4. Why did the technician come to my house when I clearly told the first woman that no one would be home until 4:00 PM that day?

5. Why did the service technician tell me to turn off the freezer knowing that by doing so it would reset the problem?

6. Why was I told by the service technician that came on Saturday to look at the freezer to call the corporate customer service and complain about the technician that told me to turn of the freezer on September 10, 2008? Does this happen on a regular basis? Do your technicians really know what the problems are?

7. Why was I told be Niki that I would be receiving a food loss claim form?

8. Why did I receive a call on my home phone answering machine saying that I would not be getting a food loss claim form? Is it Sears’s policy to leave messages without a call back number or a contact person’s name? Sears had my cell number on file and I left it with everyone I had spoken to.

9. Is Sears customer service centre (corporate or parts) there to help solve the problems or are they there to create more?

10. Why aren’t all your employees on the same playing field? It all starts with the salesman selling the freezer and extended warranty, to calling for service, to talking with a service technician on the phone to having an honest services technician come out to look at the problem, to finally dealing with customer service. Everyone I have dealt with has flipped-flopped on these issues.

I could ask more questions, however I have spent enough time on this. I will leave you with this to think about.

I have had a Sears account since 1984. I began purchasing items before I was even married. My wife and I have purchased furniture, clothing, children’s clothing, suits and appliances, to just name a few from Sears. Just looking at my purchases, since I have kept track of them on my computer, I can tell you that I have spent over $10, 000.00 since 2002. This has all stopped now.

We will no longer purchase anything from Sears and will no longer recommend Sears to anyone. All this trouble over a $200.00 food loss claim. I have closed our Sears account and am returning my Sears cards.

Update Feb 28, 2009

The attached letter, photos and audio recording were mailed to Sears Canada on December 11, 2008. I know the letter was received as a message from unnamed female was left on my home phone on February 11, 2009. The message said to call [protected] regarding the letter.

I called on February 12, 2009 at 9:25 am and spoke with Debra. She told me that another customer service person was looking after this issue and that she would email her to contact me on my cell phone. I again called on February 17, 2009 as I had not received a call. I was told again by a customer service person (Jack) that another person was looking after the case and again I was told that he would email her to get back to me. Nothing again. I called on February 20, 2009 and insisted on getting the customer service representative’s name. I was told that it was Shawna Montgomery from the Bellville office that was looking after my case. She said she saw notes in my file that emails were sent to her and she would email her again.

I called Sears again on February 24, 26, and 27 and all customer service representatives said they would email her. I still have not received a call from her.

I took the time to gather my information, write a letter and enclose photos and copies of voice messages. It is unbelievable that I don't even get the common courtesy of Sears acknowledging my letter or having someone contact me in person.

What kind of customer service does Sears have?

The following is an update on what has happened since sending the letter on
December 11 2008.

We used your Sears flyer and purchased a bedroom set from Leons. Leons matched the price; $2, 956.35 after taxes.

We opened accounts at The Bay, Walmart and other retail stores and purchased holiday gifts. That’s $750.00 of items that could have been purchased at Sears.

I have posted this letter on various websites, listing complaints against major retail stores. I have also sent emails asking others to pass it along.

/link removed/

Again, a written response from Sears Canada is expected immediately.

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Sears delivery nightmare

The adventures of ‘The Refrigerator Nightmare’.

On Sunday, February 15th, I purchased a refrigerator from the Franklin Mills store. It was scheduled for delivery on Tuesday, February 17th, between 2:45pm and 4:45pm. I left work at 2pm and went home to prepare for the delivery. I emptied my old refrigerator and stored my food outside temporarily. On Tuesday, at 2:20pm, I received a phone call, from the warehouse, stating that the delivery would be late and not arrive until 5pm. I received a second phone call, this time from the driver himself, informing me the delivery would be delayed even further. I then received a third phone call delaying the delivery even further. The truck finally showed up at 6:45pm.

I told the driver that the refrigerator doors would need to come off to pass through my front door. As I watched as the driver removed the doors I could see that he was mumbling under his breath, as if realizing he made a mistake. He brought the door in and informed me that there was a broken prong on the wire coming from the door and I would need to send the refrigerator back to the store to have it repaired. As I proceeded to call the Franklin Mills store the driver took the door away and called his office to inform them that I had refused delivery because the refrigerator was damaged. I spoke with Michele and relayed to her what had just happened. Michele informed me that if it was sent back my account would be credited and I would have to come back to the store and pick out a new refrigerator. I told Michele that would be very difficult for me since I live 40 minutes away from the store and would also have to make arrangements for a friend to take me there since I only drive a scooter and the scooter is unable to go on the highway as it’s top speed is 40mph. Michele suggested the best solution would be to keep the refrigerator and have a service rep come out and fix it. I then asked the driver to bring the refrigerator back into the house but he refused, saying it was already packed on the truck and they would bring it back to me the next day. This didn’t make sense to me since it would take more time, they were coming out of Flemmington, NJ which is an hour’s drive away, and man hours to do that as opposed to just bringing the refrigerator back into the house. I felt it was out of laziness that the driver gave me this response. I recalled Michele who then spoke with the driver but he refused her request as well.

I tried to explain that it would be a hardship to take more time off of work as I had already taken 3 hours off that day to wait for the late delivery. But he said, ‘Too bad Boo that’s what you’re going to have to do.’ I was appalled. I did not appreciate the unprofessionalism of being called ‘boo’. I did not appreciate the unprofessional lazy attitude and the blatant disregard for the financial hardship I would suffer in taking more time off of work due to the drivers’ clumsiness in breaking the refrigerator in the first place.

I asked the driver if he was sure that the refrigerator would be delivered the next day and he gave me his word that it would be. He even told me he would probably be the one who would be delivering it. He assured me that when he returned to the warehouse he would have the office call me to make the arrangements. He even went as far as to tell me that it would take him an hour to get there and I should expect the call then. Needless to say, the call never came.
In trusting the driver I called Sears service department, and after relaying the story of what had happened, set up an appointment for repair for Thursday afternoon. Once again being inconvenienced due to the drivers’ clumsy mistake.

Because the driver had called me to say he would be late I had his number in my cell phone. I called him first thing Wednesday morning and asked him why I hadn’t been called yet with the delivery arrangements but he didn’t have an answer for me. I asked if the refrigerator was on his truck and he told me he hadn’t received his manifest yet. I asked him for the phone number to his warehouse and he told me he would text it to me. He also agreed to text me when he received his manifest to let me know if the refrigerator was on his truck.

I received the text with the phone number, which turned out to be the phone number to the Sears Home Delivery Service. I then received a text stating the refrigerator was not on his truck.

I called the Sears Home Delivery Service and spoke to a woman. She informed me that the refrigerator would not be delivered as promised but she could set something up for Thursday delivery. The woman sounded very rehearsed which became very irritating. Although she constantly apologized it wasn’t said with any empathy because she was so rehearsed. We went back and forth for about ten minutes and I felt as if she wasn’t listening. I told her a Thursday delivery was unacceptable and asked to speak with her manager but she insisted she could help me and continued to repeat everything she had already said for the third time. I asked again for a manager and she finally put me on hold for eight minutes until I heard the phone ring and a gentleman answer saying, ‘security’.

Frustration had really set in now. My response to the man who answered the phone was, ‘Oh great’. I was thinking the home delivery agent transferred me to the wrong extension. I told the man who answered the phone there wasn’t anything he could do unless he could get me my refrigerator that day. He tone was very calm; he must have realized I was very frustrated. His name is Walter and with his soothing tone he asked me what the opportunity was. I explained and he was very understanding. Walter said he would do everything he could to help me and he accomplished that.

While waiting for Walter to call me back I called the home delivery line again and found out my order was cancelled. That certainly hit a nerve. Every agent I spoke with at the home delivery line, and there were many, need coaching in their approach with a client on the phone. Not only do they sound like scripted robots but they have no empathy in their voices. I know a lot about customer service as I am the assistant to the general manager at the Westin Hotel. By the time a guest gets to me it means that they haven’t been happy with any of the other managers they have spoken with so far. So I know how important tone is and how to help a guest calm down, just as Walter does. For these reasons it takes a lot for me to get frustrated because I do have empathy for the person on the other end of the phone because on most days it’s me. But the experience I had with the persons I spoke with that morning drove me off the edge.

I called Walter back to tell him I found out the order was cancelled and expressed my frustration as there was no way I could get back to the store to pick out a new refrigerator. I do not have a car, as I live in Center City, and had to rely on a friend to get me up to Franklin Mills on the day I picked out the first refrigerator. Walter assured me he was working on it and would call me back. I asked Walter for a number where I could lodge a complaint against the trucking company and he gave it to me.

Talk about another nightmare. From Vincent I was redirected to an Andrea who tried to get the trucking company on the phone but was not successful in reaching the manager. Andrea informed me that Kelly Schwartz, manager of trucking company, would call me when she got back to the office. I asked Andrea how she was going to follow through and she seemed confused and asked me what I meant. I told Andrea that I would like her to call me back to make sure that Kelly had indeed called me. Andrea said she would call me back in two hours. It never happened. Not only did I not hear back from Kelly but Andrea was a no show as well.

I called the complaint line again. Now keep in mind that every time you call anyone you have to explain the entire story again and again. It’s my experience that the more you make a disgruntle client relive the problem it only gets worse for the client and in the end the client winds up never happy. Perhaps someone might consider that with the home delivery service reps and the complaint reps. It is my opinion if the agents took better notes on the client, for everyone to see, the repetition would not be necessary. This time I spoke with Jessica and explained that Kelly never called and Andrea never followed up. Jessica apologized and said she too would have Kelly call me and Jessica would follow-up with a call the following day. Again both never happened. I’m thinking what kind of company this can be that their customer service is so horrendous. I’m dumbfounded that anyone finds this acceptable.

It’s the end of the day, I haven’t got much work done as I have spent most of the day wasting my time with Sears’ home delivery service specialist (what a joke that title is) and the Sears complaint department and I still have no resolution. Emotionally exhausted I go home.

Walter calls me that Wednesday evening and tells me he has located a refrigerator for me so I won’t have to be further inconvenienced and it will be delivered on Friday. Thank you Walter for being the only person, out of the eight I spoke with, to be able to get something done and provide excellent customer service.

Thursday night arrives and I receive an automated call from the all too famous Sears home delivery specialist, only it’s automated and trying to get a live voice is impossible. The call tells me that the refrigerator will be delivered between 9:45 and 11:45 am. This is not acceptable to me since I have already been heavily inconvenienced already and one would think someone would try to work around my schedule. I don’t think it’s a lot to ask. I call back and speak with one of the robot agents who refuse to work with my schedule and puts me in a position where it forces me to take another day off of work.

So when the call came at 11:45am to tell me the delivery was going to be late my only response was to say, ‘of course it is’, because this is the kind of service I have come to expect from Sears.

In closing I want to say you have a treasure in Walter and I hope you appreciate him as an employee. Walter knew exactly what to say and how to make the event salvageable. Walter took a situation turned sour by a trucking company and the Sears home delivery specialist and made it bearable. I thank Walter for all he did to make something happen and I realize my experience with the trucking company and the so called home delivery specialist was out of his control.

However, it is not out of Sears’ control. I find it hard to believe that I am the only customer this has happened to. Nor can I be the only customer that has complained. So it is Sears I hold at fault and for that reason I will no longer be a customer of Sears again.

Thank you for your time and I sincerely hope someone with the power to make changes reads this.

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Sears shadey pricing

I recently went to a Sears Portrait Studio which I have been going to for a number of years for portraits of my children. I have always been pleased with the staff (very nice) and the photos (good quality and creative). However, I have become concerned with their pricing and feel that they may be taking advantage of customers.

The salesperson never tells you how much each sheet of photos is. They charge different amounts for "enhancements". You don't recieve an itemized list of how much your photos are. You basically tell them which ones you want, they figure out the price then tell you that there is a "package" that is just as much and you will recieve all the photos you have selected plus something else and urge you to purchase that.

On my most recent visit I had a coupon for 20% off and a free 10x13 and for the life of me cannot figure out how they got the elevated price they got. My one year old was getting fussy as we had allready been there an hour and we needed to get out asap so I didn't have time to argue. Once home I still cannot figure out how they got to the price they quoted me. Also, I have always been a member of the Smile Saver club because it's cheaper than paying a sitting fee. For years no salesperson ever told me that I should have been getting a free 8x10 with each session and that Mon-Thurs is BOGO free. I only found out when I went online looking for coupons for my session.

Because of this I will not be returning to Sears. When you take small children there it is just too hard to keep them occupied, pick you photos on the spot and try to figure out if your getting stiffed. My hairdresser said go to JCPenny's, their quality is very good and pricing is better.

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photo_chick
Houston, US
Apr 15, 2011 4:45 am EDT
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the package deal you mentioned probably ended up saving you a lot of money...a natural color 8x10 portrait costs $9.99 while and enhanced (black and white, soft focus, text, border, etc) cost $19.99 for 8x10. (note: there is only a flat enhancement fee of $9.99 which will cover as many enhancements as you want on that photo). Also, if you wanted a portrait CD, those are $250 just on their own for the full image CDs due to copyrights and such**these are prices from my studio, they may vary in different regions**
so, example:
8 8x10 portrait sheets with enhancements-normal price $160
1 10x13 wall portrait with enhancement-normal price $30
portrait CD that includes original and enhanced images: $250
retail value: $440. you pay: $190
and the 20% off and free 10x13 coupons you had could have been combined as well.
now, if you wanted a collage (2 or more images on a single sheet) those start at $29.99 so if you were picking those out, that may have been how your price got so high, as these are not included in that bundled deal.
I hope this helps iron out any confusion. As a photographer for this company, it is true that we have a goal PRS of $100, but I know how valuable a dollar is to everyone these days and if someone is suggesting one of these bundles to you, they are probably doing you a favor and saving you lots of money.

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budgetconsumer
Mebane, US
May 18, 2010 7:43 am EDT

JCP always gives you a free 8x10 with every visit no need to join the club, although the portrait club does end up saving you money. Also you can print the online coupons for 3.99 a sheet

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J*girl
, US
Apr 03, 2010 8:35 pm EDT

the smile savers has always given the 8x10 for free my step daughter is now 8 and her mother worked for sears.. not the portrait studio and even 8 years ago they didnt give her any discount she only got a free membership for the smile savers and it always came with a free 8x10 and my mother told me they had that when i was young to so that is total bs they should have told you about it. i would be very upset as well.but it is true that the bogo is all new and in a very awesome deal

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okcgal29
Any City, US
Jan 12, 2010 4:21 pm EST

Hate to break it to you, but at JCP, or any other studio, you are going to be upsold as much as possible.

It's how the employees earn their money. It's what their managers and their manager's managers are breathing down everyone's neck: get your averages up!

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EffSPS
Madison, US
Aug 14, 2009 5:13 pm EDT

They shouldn't have had to tell you about the free 8x10 or BOGO because it is printed right on the front of the Supersaver card. There isn't any fine print listing the benefits so don't blame the company because you just stuffed it into your purse after purchasing it. A worker isn't going to remind you of BOGO if you don't mention it. Why would they? they want you to spend more money. Each photographer has to keep a PRS average of at least 100 bucks...or they are at risk of losing their jobs. that means they get in trouble if they have several customers spending under 100 bucks. it brings the average down.

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Shutterbabe
Norris, US
Jul 12, 2009 4:47 pm EDT

Just to let you know, the new Super Saver Program (which gives you the free 8X10 and BOGO Mon-Thur is a relatively new program that just started in 2008. So chances are you weren't being "swindled" out of free products "for years". Also, your Super Saver Card lists all of the deals you can take advantage of.

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Sears damaged appliance

The new $1300 plus taxes Whirlpool gas stove we purchased from Sears in Ancaster, Ontario, on 09/02/26 was delivered today, 09/03/04 ($60.00 delivery charge) with the left side panel and top left edge badly dented.

A Sears representative informed us that a replacement stove could not be delivered until March 12 - eight days from now, but said we could use the stove in the interim. When asked who was going to pay for the gas fitter to hook up the damaged stove today, un-hook the stove on March 11, and then hook up the replacement stove after delivery on March 12, she wasn't sure but suggested that there might be some compensation.

I suggested that the best solution was for Sears to pick up the damaged stove by tomorrow at the latest - it's now blocking the middle of the kitchen - and that we would purchase a stove elsewhere and have it delivered way before March 12. She requested time to see what she could do and promised to get back to us by 9:00 tonight.

It’s now 9:26 p.m., and - you’ve guessed it - no phone call !

I googled “Sears Canada” while I was waiting for the call that never came. Based on the latest business reports, it would seem that Sears Canada is in serious financial trouble. If Sears treats its customers like we’ve been treated I can understand why, and unless Sears starts to treat its customers with honesty and respect, Sears financial problems are only going to get worse - much worse !

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Sears worst customer service, will not work with customer, delays, cancellations, poor repair service, untrained customer reps

Beware of Sears appliances. If something should happen to your appliance, you are at the mercy of one of the worst set of untrained, rude and incompletent people who give you the run around, keep you on hold for hours and then hang up, give you false information, never provide a definite time that they will come to fix your problem and then cancel your appointment.

READ the fine print before you sign up for their service agreements. They outsource everything and you will be left frustrated having to deal with people who have no power to do anything customer friendly (but every right to be rude) and read from scripts. Even their dispatchers and repais folks are outsourced and they dont care if they deliver shoddy service or not.

You can be rest assured your first scheduled repair appointment will be canceled after you take time off work to be at home. When they come they have no clue what they are doing. they order wrong parts, try to blame the customer for defects in their appliances and will give you the run around for atleast 4 trips before you can get your appliance in working condition, which will be good till the next defect.

DO NOT BUY SEARS. YOU WILL REGRET IT. If you do, have a lot of painkillers and aspirins handy. You will be talking to one of the worst trained employees that will make street hawkers from Bangladesh seem more customer oriented. They talk to you as though you owe them money.

One Sears customer rep told me today, "You should not have bought the service agreement if you were expecting service from us'. I am still baffled at how any company can afford to be so customer unfriendly and shoddy in their promises in this current economic climate and still be in business. The biggest mistake I made with my appliances is to buy Sears.

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Sears shoddy workmanship

My whole family went to Dayton Dental. We all needed fillings and I needed some extractions. I was told that my daughter and son needed root canals. It has been 1 year since the work has been done. All of our fillings have come out except for 2 of mine. My kids have extreme pain off and on with their root canals. Plus with their fillings coming out they are in even more pain. We went back twice when our fillings came out and to address the root canal pain and the fillings fell out again and they are still having root canal pain. It is not cheap to go to the dentist but to keep having to go back because they don't know what the heck they are doing is ridiculous. We will never go back there again!

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Sears central air & installation problems

To Whom It May Concern

After numerous discussions and a costly one we finally agreed that Central Air was the right thing to do plus it would add additional value to our home. The house was originally built with Electric baseboard and we need a much more efficient way to heat and cool our home. We had grown tired of paying extremely high electric bills every winter. So we made an appointment with Sears to have a sales person come out and provide us with information about different units and what to expect. The Sears sales person Joseph Sodl came he explained that the installation would be smooth and that we were making great decision by choosing Sears that their service was the best. He also said the Installers were experts in their field and installation would be quick, only to find out later that Sears sub-contracted their work.
We were told that the unit we would be purchasing would be very efficient 14 seer with a variable speed instead of a single speed unit we were told that we would be comfortable no matter what season. He also mention that our current electric base board would not be removed and left to be use as auxiliary heat backup in the event that the system stopped working for whatever reason. We were also told that we would be able to control the thermostat remotely via the internet once we had a connection to an ISP. Another great reason to purchase the unit from Sears. We decided to go thru with the purchase. After about 4 hours with the Sears sales person we felt very comfortable and had all our questions answered. Sears we thought to ourselves was very reputable nothing can go wrong. What a mistake.
As per the Sales person we were told that the contractor would come by and survey our home prior to installation, once that was done installation would begin and wouldn’t take more 3 to 4 days at most. Ok, that sounded great. After all was said and done one week went by and we heard nothing from Sears or got any calls from the contractor. Finally we reached the project manager Anthony Rovinski whom we felt was not at all sensitive to our situation since we had left previous messages for him to have the technician give us a call. Finally the contractor Andre from “Real Technicians Heating & Cooling” called stating that he would be at the house sometime in the morning between the hours of 8 &10 am. He never showed until 12:30p and we never got a call that he was running late. He supposedly surveyed the structure within 1 hour and the only thing that he said was “the job can be done”. To us that meant that the layout was ok and there would be no hiccups throughout the installation. Were we wrong!
My fiancé scheduled the entire week off in preparation which was somewhat an inconvenience due to time of the year, but the end result we thought would be worth it having a Central Air system instead of the use of our baseboards. Now to the beginning of our downhill battle with Sears. On Day 1 the installer never showed up. We called the Project Manager who did not even apologize on Sears’s behalf, instead he said he will look into it. On Day 2 Tuesday the contractor got to the premise at 12p no apology and no explanation. They worked for about 1 hour and for the next 2 hours they were at lunch returning slightly after 3p. On top of it all they stayed at the house until 9p without even asking me if it was ok. As the customer I wanted the job done so I sucked it up. Day 3 they showed up at 10:45a claiming that they had to pick up equipment. Again they took another 2 hrs lunch while I sat there waiting. I got a break they left at 8p. Day 4 they showed up at 8:45a took another 2 hr lunch and worked until 10:20p.Day 5 same thing. Now we’re into the weekend. I suppose Day 6. One of the installer showed up at 12:30p and stayed on the phone while the head Installer (Andre) give him instructions on what to do. As he got more and more aggravated he kept saying “You should be here I cannot hear you” Andre showed up at 2:15p very nonchalant as if all was ok and I had nothing better to do.
Now we have gone through 6 days of a 3-4dy installation. By day 2 I was beyond disgust so I started recording the events. I knew we had made a wrong choice when the installer on day 3 said “I cannot provide you with a vent in your half bath and we have to place the downstairs vents in the ceiling as oppose to the floor as planned, and we will now have to get duct work in 3 of our BRs as oppose to the 1 closet”. Their explanation the closets did not line up properly. I know am not the expert but this should have been determined when they did the survey. It’s 3 days into the installation and I’m hearing this which left me with little or no choice but to continue. We did not agree with this and expressed this to the contactor but we were told that there was very little that could be done since they had to work with the already existing infrastructure of the home.
Ok, back to day 6 they checked and rechecked all day finally turning up the system. By the way the installer Andre said the only reason he did not turn up the system on Day 5 was due to my fireplace being on. This was a cop out since he could have told me not to turn on my fireplace since he will be turning up the system that day. By now I had become accustom to their unprofessional attitude. Now all was beginning to unfold our house was not heating properly the upstairs was extremely hot and the downstairs very cold. They dampen and re-dampen the vents to no avail it was not working. This was when we found out that they had taken away the electric power to some of our baseboard heaters, as I stated before we were told by the sales man the contactor had to run new wiring on a separate breaker. So our option for usage was out the window and we were in the midst of winter with a system that was not performing.
.Six days of hell and they could not get the unit working properly. Throughout all this I was making calls of complaint to the Project Manager asking him to come out. All I can say is my efforts were all in vain he NEVER bothered to show up just kept on promising to do so. Our installation was scheduled for November 10, 2008 and it was not until over a month later December 11th that we the Project Manager for the 1st time and this was only because we refused numerous times to sign off on the project. He came out with 2 of his supposedly better Technicians as he stated “ The ones he would use for most of his projects”. As a customer and being in a Service Industry myself I thought that was inappropriate because I felt like my installation was not worthy of the better Techs/contractors. Anyway they stayed at our house for hours testing everything with testing equipment that our contractor did not have or never bothered to utilize. After several hours we felt pressured into signing since they all told us that the unit is new and it was installed correctly and all is testing well so in time it will get accustom to the temperature settings of our house.
Stupidly we signed and here we’re a new year with our system not working efficiently, my electric bills higher that they have ever been in 10yrs and no one to turn to. While researching we’re finding out more and more information indicating that Sears might not have sold us the most efficient system for our area. On top of it all we were recently told that we cannot get propane delivery because we’re in code violation – the unit is too close to the propane tank something the Installers should have investigated. We called the Installer Andre at (973) 280.2931 on February 9th he said he would be by that weekend February 14th he never showed up and we never got any calls. On Feb 19th we called Sears at (800)681.7106 they said someone would call us back. We got no callback. On February 23rd we called Sears for a second time I was referred to the Quality Department at (888) 673.7881 spoke with Hector. He typed all that I said and advised that a complaint was opened and our job number (8509882) would be our Reference#. He said that he will attempt to get another Technician Michael Ashmoore out as early as tomorrow and I would be given a callback. No one from Sears has called back.
Now we’re without propane because my tank was disconnected by my propane Distributor. We have no baseboard heaters because they were disconnected so that the system could be powered. All we have is a system that’s costing us higher electric bills and the downstairs of our home remains cold. After our 2nd electric bill we called in a independent Contractor. Upon inspection of the unit we were told that the system Sears sold us would only be efficient 40 degrees or higher, anything below 40 degrees the unit would not perform efficiently. Now we live in Pennsylvania where during the winter months most of the days are below 40. Sometimes fall brings frigid temperatures as well. It’s ironic because the Sears Installer Andre said that the system sold to us was not suitable for our home. Of course he told us this after he completed the installation which again reflects how unethical these people are.
In conclusion all we want is for Sears to take responsibility and live up to their promise to customers. We want Sears to provide us with the unit their Sales person told us we would get. Energy efficient, quiet and one that evenly distributes heat and cool throughout our house. It’s unacceptable that we will be billed almost 15, 000 for a unit that is not efficient and more costly than baseboard heat which we all know is the most expensive heating. There’s no reason why the temperature between the upstairs and the downstairs is a 10 degrees difference.

Thanks in advance for your consideration

Unsatisfied Sears’s customer

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Sears burn mark on vinyl flooring

I purchased a kenmore refrigerator from sears balto. Md. On august 2006. Thus far it has been working fine. I pulled the refrigerator away from the wall this week and found i have a scorch mark on the floor under where the compressor would be. The repair man that came out said don't worry about it. It won't start a fire. This has changed the color of my vinyl flooring and i'm worried that it could start a fire at some time. Have you ever had the same complaint and is this something common in this model. (#[protected]) please respond to my question. Thank you carolyn bish - - [protected]@comcast. Net

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Sears technical service

I called Sears for repair service on two garage door openers still under warranty. They scheduled appointment for Fridad 2/20/09 They made me wait all day and never showed up. When I called Sears, they apologized and explained that due to a mistake on their part, they put me down for service on that day but their system did not assign my ticket order to a Technichian. Therefore, nobody showed up. I called 5 different times that day and when asked to be transferred to a Supervisor, Reps kept dropping the call. When I finally talked to a Supervisor, he claimed that someone should still show up. When I told him that 4 other people had already told me differently, he stated that those people were mistaken that someone should still show up today. I told him I disagreed with him . He said his name was Brian, he was a supervisor in the 800 Repair center and that I was the one mistaken. I hung up and called back again. And of course, the rep on the phone told me again that nobody will be coming today.

SEARS NO LONGER CARES ABOUT THEIR CUSTOMERS ANYMORE!

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Sears washer/dryer/service

Beware beware beware if there was a rating lower than -100, that's where this should be rated! This is the worst piece of junk available.

Purchased just two weeks ago, an auto sensor is supposed to sense the weight of the clothing and fill to the appripriate water level. It does not provide enough water to get the garments wet. Your only other option with any sears machine equipped with this auto load sensor is to raise the lid and have the washer fill to the maximum level — if that will in fact happen... It usually didn't... No water savings there. Beware here too... Once you start the cycle, if you lift the lid for any reason (Such as to add a hankie) your only fill option is to the maximum level... Something the local sales people did not know. The machine resets and weighs the water in the basket and provide water to wash the water!

The agitator captures and rips the clothing under the fins. Huge design flaw.

You must run the spin cycle 2-3 times to remove water. Even on the heavy bedding cycle, you can ring excessive amounts of water by hand out of lingerie! It would be impossible to remove water from towels! They would be soaked.

There is a loud "klunk" and shutter every time the cycles change. Sounds like something is trying to break apart.

While you can select water temperature, the machine does not mix warm water... Your clothing is subjected to alternating hot and cold water being dumped in... Great for delicate/knits.
All sears and whirlpool models do this, but the salespeople don't know that either. Check the manual, bottom of page 4.

The matching 800 series dryer is equally terrible. It takes three cycles to dry one light weight knit top. The auto moisture sensor goes on and off... As a result the heat goes on and off... While the dryer continues to operate, consuming 220v of electricity. No energy savings there. The only way we were able to dry clothing was on a very long timed cycle at the hottest cotton setting. The clothing comes out of the dryer twisted and wrinkled. Everything required ironing.

The original delivery person did not test the washer... Simply pulled out the knob to see if the water was filling and declared the washer "operational". He refused to install the dryer vent stating we had the "wrong part" for the vent kit. I installed the vent kit myself. Apparently the installer simply didn't want to be bothered.

Yesterday we arranged to have these lemons returned and purchased a more expensive set. The delivery person just left... The new washer is sitting at the front door where the delivery person left it as he would not remove the "old" washer as removal wasn't on his "work order". The new dryer door fell off during unpacking, so we refused delivery. The two week old set won't be picked up until sunday.

Sears service (Despite their overly polite 1-800-4-myhome operators) is terrible... I have low expectations for the new washer/dryer ($1800 on sale!).
The government has mandated a 21% increase in energy efficiency... No energy savings here... Only frustration.

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Karipc
Clemmons, US
Jan 28, 2013 11:23 am EST
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I also have an 800 Series Washer - It has ruined so many pieces of clothing, brand new towels by grabbing them at the bottom of the washer and pulling them apart. Inevitably, the wash cycle will get out of balance and register "UL" Un-level Load. I must stop the cycle, open the lid and readjust the load - several times. For the last several months the panel has become more and more difficult. Some buttons work, some don't, some - if I keep pushing the button at different angles etc...eventually connect. I will never, ever buy a top load, HE style washer again. This was my 2nd one. The first was recalled. I should have learned.

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GrannyFromTexas
, US
Apr 05, 2010 10:16 am EDT

I too had purchased a 800 series and it was nothing but a piece of junk. After a few
months it would not put any water in the tub and would wash with no water. After
3 repairmen came, put new sensors on, blah, blah, it still did not work to my satisfaction.
I requested another repairman come because each time my husband was there and
they would explain to him that it senses enough water to wash the load that was in the
machine...not so, how did it know that I had 6 heavy pair of jeans in there that were
totally dirty and it would not even fill above the line of clothes. Long story short I scheduled
someone come out when I was home, made the appt. and he never showed and never
bothered to call. The next day after about 15 people, being on hold dor 38 min. then being
disconnected, FINALLY got the right person on the line, he recommened that the washer
be replaced, wrote the report, an authorization person called me within a couple of hours,
got the auth. no. and the next day I got a NEW washer...600 series and I LOVE IT.
I had read reviews on it and some say it is noisy, mine is not, but you know I think I
could stand noise over no water. Best of luck to all of you that still have the 800's.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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