Placed an order with shein and they used speedx for part of my order. I never heard of speedx but I know shein is reliable and legit so I thought it was ok. Speedx said my address was wrong and held my package. My address was perfectly fine so I confirmed it same day. 5 days later and it still hasn’t moved! No contact email, phone or address for speedx. Their website chat doesn’t work, it’s ai and no live agent is connected to it.
I’ve researched the Edison NJ location where speedx claimed my package was and I can’t find anything. Other people have found locations go get their packages so I’m really frustrated. TERRIBLE COMPANY
Claimed loss: $180
Desired outcome: My package delivered
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6 comments
same issue here. I ordered a vape device on 6/11. June 25th came around and still no delivery, so I tracked the package. It said they tried to deliver the package on 6/19 and 6/20 and that my address was invalid. So, I went into the online vape shop to check my shipping address and it was correct. There were no issues with my address. I never received any delivery notices on my door or in my mailbox that a delivery attempt was made with any instructions on how to retrieve my package. I tried to find a way to contact SpeedX and there is no phone number or e-mail address to contact them or any address for the company listed that I could retrieve my package. The only way to communicate with them is through an online bot. Supposedly the online bot created a ticket to resolve the matter 5 days ago and I have not heard back from anyone regarding my package, nor has it been delivered. I even tried contacting the company I ordered the vape through (element Vape) and they told me once they ship my $53 purchase, it is out of their hands and that they do not have any influence over the shipping company, implying they do not care about making sure I receive my purchase. I have even written the vape company back 4 times in response to their response to my missing package and they just ignore me...no further responses at all. SpeedX is the worst and most unprofessional delivery service I have ever encountered. 0 star rating for them.
One week and I still have no update. Shein is making me wait the full delivery window which ends on 7/7.. I’ve been all over the internet searching and can’t even find the address for speedx so I can try to pick it up. This is THE worst delivery experience of my life. Please reply if u happen to get your order. Just wanna hear someone have success
I will no longer buy from Shein due to SpeedX. Shipping address is a business. I kept receiving texts that there is no access to the business and it has perfect access, even a 18 wheeler can get through. They finally sent an update that the package was delivered...On a Sunday night at 9:15pm to a business that is on the main road and left it by the front door which is lite up. Do you think that package was here in the morning? Ya No! Shein won't do anything about it because it was delivered to the correct address and SpeedX doesn't care. Out $85.00. Never again!
I had the owner check the cameras and the deliver guy did place the package in front of the door to take the picture. Went back to his car and then came back out and took the package! I have video proof. This company hires thief's! Unfortunately, Shein will pay the price for it as I will never order again until they switch delivery companies.
I am having my worst experience with SpeedX who is entrusted by Shein with 02 of my parcels and this company completely fakes delivery attempts and then keeps the parcel at their [censored]hole in Springfield Gardens with the update that it is being processed for whole duration of 14-days and that too after 04 false delivery attempted logs by them and me updating and correcting (for their solace) delivery address and recipient name and delivery instructions but to no avail. Even SpeedX chatbot is [censored] as it cannot even tell you correct date as a general query. No one cares about its customers at SHEIN and SpeedX is as bad as they come.
These guys a bunch of Crooks They Driver are crooks Take a fake picture of a building or home and say It was Delivered! I stop ordering from Temu Thank due to these Crooks!
0 STAR — SPEEDX NEEDS TO BE HELD ACCOUNTABLE. THIS IS UNACCEPTABLE!
My package has been marked “out for delivery” since October 13, and I am still waiting for it to arrive. What makes this situation even more frustrating is the complete lack of useful customer service. I should not have to chase down a company just to find out what is happening to a package it was hired to deliver.
Let’s be clear: delays happen. I understand that. What I do not accept is a lack of communication, a lack of accountability, and a customer service experience that leaves people feeling as though nobody cares whether they receive what they paid for.
What concerns me even more are the numerous complaints and videos circulating online about SpeedX deliveries. I have seen reports and videos alleging that drivers photograph packages as proof of delivery and then take the packages with them. If the footage shows what people claim it shows, that is deeply disturbing. Customers trust delivery companies with their property, and that trust should never be taken lightly.
I am not accusing the individual responsible for my delivery of theft because I do not know what has happened to my package. However, when customers repeatedly report missing deliveries and there are public allegations of this kind of behavior, SpeedX needs to take those concerns seriously and investigate them thoroughly.
A delivery photograph should represent a completed delivery, not simply a moment captured before a package disappears.
Customers should not have to wonder whether their packages will arrive, whether the tracking information can be trusted, or whether anyone will help them when something goes wrong. We pay for our purchases and expect them to be delivered safely and responsibly. That is not asking for special treatment. It is the bare minimum.
SpeedX, your customers deserve answers, not automated responses and endless frustration. If your company cannot consistently deliver packages, communicate honestly with customers, and hold its delivery personnel accountable for their actions, then serious changes are needed.
Based on my experience, I cannot recommend SpeedX. I would strongly encourage anyone whose retailer offers a choice of delivery services to consider the alternatives.
A company’s reputation is built on trust, and trust is earned through actions, not promises. SpeedX needs to do a lot better. Customers deserve better, and we should not have to fight this hard to receive what we paid for.