The complaint has been investigated and
resolved to the customer's satisfaction
5/3 Bankoverdraft fees

My husband accidentally used the wrong debit card to make a purchase, which caused our business account to be overdrawn by about $50. He only uses this account for small purchases normally ($1-$10 purchases like coffee and food) so we don't check the balance regularly and only keep $250 or so in it at any time. The account was only overdrawn by $50, but the $15 that was charged after the initial overdraft wound up costing us $185. $37 for EACH transaction (even though some were only about $1). We went to the bank, where the manager said there was nothing she could do about the fees, but that she would set it up so the debit card would not work if there were insufficient funds. She clicked around on her computer for about 30 minutes and finally said it was all set up and we wouldn't have any problems. Last week, a deposit that was supposed to go through was held up by a couple of days, and my husband continued to use the card, thinking it would stop working if there were insufficient funds. Not so. Apparently, the manager was wrong and you cannot 'freeze' a business debit card (so, what was she doing for 30 minutes was my first question, and my second question was what kind of bank manager doesn't know her own banks products and policies)? Of course, she failed to admit any wrongdoing and refused to refund the additional $111 in fees we incurred for 3 transactions that totalled less than $10. This bank and their employees are ridiculous and are making money by robbing their customers through unfair fees in my opinion. I have cancelled this account and will be moving all of my other accounts (that have substantially more than $250 in them) elsewhere.


  • Ro
    Robert Corwin Jul 25, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I opened two checking accounts and a secured credit card
    I am an over the road truck driver, one checking account was to pay bills the other for road expenses
    The way it was spouse to be set up was if one account had an overdraft the other would cover it, if that account couldn't cover it, it then when to the credit card.
    It has never gone this way if one account is over drawn boom service charge. I have been to my branch over five times, each time asking why they didn't fallow the set up. Each time I was told a different reason for the overdraft charge, first I was told they had no record of that plan then it was only one checking account was set up for that, that is the one they've used the last phew times. I got tired of arguing with them and talked to the P R department in Cincinnati Oh. The guy I spoke with positively assured me that the matter was taken care of, well three overdraft s later I can say it has not. I have reported this to the Ohio Attorney General and have reasently been contacted by a law firm that is sueing 5/3 for exsesive overdraft charges.
    I have tried to raise the amount of my SECURED CREDIT CARD so that I can divert all my bills to that, but was told my credit score is to low, funny my score was even lower when I first opened it. I feel I'm being punished for reporting them. Being on the road makes it hard to pay my bill and the 5/3 app constantly freezes my accounts. I truly believe they do these things just to get the overdraft fee. It's not an honest bank and I've been talked to like a criminal by every banker there . my advise is don't bank at 5/3.

    0 Votes
  • 57
    57topaz Dec 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree. Their overdraft policy is way out of line. Because of Early Access and overdraft fees, moving money between accounts to keep checking accounts in the negative so they can assess their overdraft fees, I have not seen a paycheck in the last 5 weeks. then they have the nerve to call me and want their credit card payment, and tell me to go get a payday loan so that I can pay them. REALLY ! ! Class Action sure sounds nice...

    0 Votes
  • Ga
    gatortracks Nov 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    "we don't check the balance regularly"
    "my husband continued to use the card, thinking it would stop working if there were insufficient funds"

    These are admissions that you do not maintain a check register. Don't be so sloppy or the fines will continue.

    0 Votes
  • To
    TotallyIrritated Mar 28, 2011

    I'm having the same problem. For 2 yrs I thought I was doing it until recently, they did it 2 times this month, and I was told "well that's just our policy" and until something gets changed by law they can do it because of "loop holes". I think we've had more than $2000.00 in fees.

    0 Votes
  • Sa
    sarahchar112 Dec 29, 2010

    I deposited a check on a sat and was not informed that they have to hold it over the weekend and that i only had a 100 dollars in my account! Which is so dumb bc i had been banking with them for awhile and it was a check from my employer, plus i had put checks from the same place in before and 5/3 had never held them. So i spent 200 dollars that day shopping and thats when all hell broke loose! i got overdraft fees for every charge that was made after the 100 dollars. Since i didnt know that there was all these charges i kept spending like what i thought was in my bank. long story short i had a overdraft fee for every dollar that i spent that whole weekend and my account was drained, i had none of the money that i had orginally put in, and i owned them another $188. It took me forever to get things right and out of the negative. In total i think 5/3 took about 500 from me!

    0 Votes
  • Kh
    khloee13 Dec 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    'My husband and I both have direct deposit and we have had transactions from 5 days prior hit the bank and cause overdraft fees'. You made the transaction 5 days before you put money in the account, that is why you got the OD fee. 5/3 doesnt control when the charges go thru...the merchent does when he 'cashes out' his 'batch'. Some places do it every day, some do it every 3rd day. Since this merchant waited 5 days legally the bank has to release the hold and the merchant has to put it back thru (after 3 days it has to be released). I will say I have had 5/3 for years and I have never had an OD fee. Ever. Because I dont play the float game. Keep track of your account, dont spend money until it is available, and you wont have one either

    1 Votes
  • An
    Angry 5/3 Customer Dec 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    5/3 has been contacted for their ridiculous overdraft fees. Because of them charging these fees, even when my account was positive, I have overdrawn more than ever. I have banked with 5/3 for quite some time and had nothing but issues. I opened a "rewards" checking account that they insisted on and it has cost me charges out of nowhere posted on my statements. We all work hard for our money and for them to just keep draining your account to make it MORE negative every day is so wrong. I wish there were someone I could contact at their headquarters but I don't think I am going to get very far. I HATE 5/3 BANK!!! Phew..that felt good.

    0 Votes
  • Ih
    ihatemyuserid Dec 03, 2010

    5/3 is by far the worst bank I have ever used. Once I get back to zero (hard to do with their ridiculous over-draft fees and doctoring of deposits so your money shows up a day after you need it) I will pull the plug on them. It's amazing how they run their business. I will NEVER use them again for anything and I plan on telling everyone I can about how awful they really are.

    0 Votes
  • Bi
    bialy1101 Aug 08, 2009

    5/3 it is one big PROBLEM, You can called to customer service with out any action, just We will call you back ASAP and nothing no respond.
    On line is not better somebody just kicking the ball, nothing helpful.
    Close all accounts, tell all friends, and forget about this!

    0 Votes
  • Eb
    ebunny Jul 13, 2009

    im also very angry with 5/3 bank my children ssi checks are direct deposit and every month i go to draw money out they have taken over 300 dollars or more saying that it is overdraft fees, also when the hids got the stimulus checks which was 500 dollars they also took all of that, i went to disuss this with a teller and said these fees are wrong and are to high, she commented back to me and said thanks for keeping me in a job, i believe some one is pocketing money from there or something is fishy gone on

    0 Votes
  • Re
    revdon May 20, 2009

    5/3 Bank is truly a rip-off artest. I closed my account with them to find out 3 weeks later that they had re-opened my account and charged me outrageous fees. I complained to the banking commision, but 5/3 lied about re-opening my closed account. It is sad that a bank can rob people in a so called legal fashion.

    0 Votes
  • Pa
    Paula Feb 08, 2009

    My husband and I have had an account with First Charter for 7 years. This past year, 5/3 bank took over and we have had nothing but problems. It is true that they will hold transactions for days and hold deposits so that charges will go in before direct deposits. My husband and I both have direct deposit and we have had transactions from 5 days prior hit the bank and cause overdraft fees. Both of my daughters bank there and have had simular problems not to mention atleast 6 people at work that bank there. Recently my daugters have changed banks due to unfair overdraft charges and I am in the process of changing myself. I am campaigning to have all of my friends close their account as well (all have had the same problems excessive fees from out of nowhere). I have been told by the branch manager oh well you should not use more money than you make, the thing is I have had the money in there but due to "held debts" online balance and ATM balances are inaccurate. I have went over and over fees and debts and she could not give me an answer only to say I should have read the disclosure statement that was sent to me in June. I guess I should have read very carefully, but I did not think a financial institution would rob me blind of my hard earned money. I will tell everyone I know not to bank with them and I am talking to my employer (she banks there for her business) to see if she will move her account as well. I have never seen such a blantant form of robbery from a business that you are suppose to trust with your livelyhood.

    If you value your hard earned money, LEAVE THIS BANK NOW!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.