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Fifth Third Bank / 53.com
Fifth Third Bank / 53.com Customer Service Phone, Email, Contacts

Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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12:31 pm EDT

Fifth Third Bank / 53.com stolen check cashed at 5/3 with no ID

My client, Park Square Enterprises, sent us a check for $1,950.00 in March 2022. It was cashed [protected] by whomever it was that stole it. It was probably put in the wrong mail box at our complex, but we did not know that it was cashed until we called the client for payment. The check number is 62644, and the client sent us a picture of the front and back of the check. It was cashed at a 5/3 bank in Orlando, with no account number listed on the check, and a 'scribbled' artistic looking CASH for the signature. We want our money, of course, but also want you to know that a teller cashed a $1,950.00 check made out to 'The Earthworks Professional' without an ID or account number given? Park Square Enterprises has an account at 5/3, so maybe the teller assumed the person was The Earthworks Professional?

Please look into this for us.

We can text you the copy of the check with the front and 'scribble signature' to you.

Desired outcome: Need resolved. I will press charges if this is an intentional fraud by your teller or by whomever cash my check.

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10:36 am EDT

Fifth Third Bank / 53.com Holds!!!

I deposited 2 checks from my insurance company that I've deposited checks before remind you... and they placed the checks on a 10 day hold for god knows why! one check was 1,066.86 and the other 292.00 not even 5,000 or more! call to speak with somebody they give you the run around! This Bank is TRASH! Didn't even tell me that they was placing the checks on hold! Even went up there with the checks and still was given the run around! My paychecks are more then these 2 checks combined! Call Customer service and they give you the run around! Needless to say i will be switching banks!

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7:01 pm EDT
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Fifth Third Bank / 53.com Trying to pay vehicle loan and says we aren't customers

We've had this vehicle loan for twoish years, and have always paid online. In June we had this problem where suddenly when we try to log in, it says username and password invalid. Spent much time trying to get a person and then having him "fix" the issue, with us having to change username and password. Guess what happened now, a month later? Same thing. They only will do chat messaging if you log in first, and trying to catch a person during their business hours is tough. If we try resetting username or password on our own, it asks for last name, social, account number, then tells us we don't have an account with them. So we'll try again tomorrow, somehow in the middle of the work day, making our payment late (we've been trying to pay for two days). Wish we'd never been stuck with this amateur hour "bank."

Desired outcome: We need them to fix their system so that we don't have to contact them by phone to reset our account every single time we need to use their website.

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5:20 pm EDT

Fifth Third Bank / 53.com Inaccurate credit reporting on mortgage

Fifth third reported me late on my credit report when I was not late. Fifth third received the payment on time. My account is on auto-pay from my bank so I never have to worry about it being late. Recently, my required escrow changed and they applied the entire payment to the escrow account. I called April 5, 2022 to straighten it out when I received a late notice. They redirected the funds to my mortgage account. The person on the phone assured me that this would not be reported to the credit bureau since they had received the money and it was not applied correctly. That had received it, it was simply not applied to the mortgage account. This happened to me in 2018 as well. When I called to find out why it reported and how to have it corrected, they were extremely rude (tried several times) and insisted I was late and they said they would not correct it. The credit bureau is showing 4 late payments from 5/3 but 5/3 only has record of 2 (which again were not actually late). Additionally, I looked in the Florida Department of Financial Services Division of Unclaimed Property, and found that 5/3 owes me $55.83 and $183.99. One says overpayment of escrow account. So I am filing the claims to receive this money. Clearly, my accounts had adequate funds if they claiming to owe me money to the state.

Desired outcome: Removal of the late reporting on the credit report for any and all payments that they have marked as late.

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4:36 pm EDT

Fifth Third Bank / 53.com Morgage

I have had a mortgage thru fifth third now for 17 years and now all of a sudden i keep having to send them proof of my mortgage insurance and when i do they still go ahead and take insurance out with an insurance company they own and charge my escrow account for both insurance companies and raising my payments because my escrow is in the negative. here is the thing quit taking insurance out when i already have it my insurance company has sent you proof 5 times. this year they did it again and i have to call and fight with them again to get them to take there insurance off.

Desired outcome: take the extra insurance off

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Michele109
Cary, US
Jan 13, 2023 5:16 pm EST

They’re the worst ever.

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V Vazquez
, US
Jul 15, 2022 8:51 pm EDT

Hi there, I am in the same situation with my mortgage with 53rd. I provided copy of my home insurance back in May 2022. I received a letter telling me that they enrolled me on their own insurance at a very high cost. I printed out copy of the emails I sent to them with my insurance and sent it to them by mail. Hopefully this resolve and they don't rise the mortgage payment.

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4:12 pm EDT

Fifth Third Bank / 53.com Release of Lien - Incorrect Vin Number

Fifth Third Bank bought out the original lien holder and is now telling us they do not have any record of the original lien, which they should absolutely have on file somewhere! We can not get a CLEAR TITLE without a corrected release of lien letter that shows the CORRECT vin number asap! This bank has POOR CUSTOMER SERVICE! I would NEVER have any dealings with them based on our experience just trying to get a release of lien fixed!

Desired outcome: CORRECT RELEASE OF LIEN LETTER ASAP

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Update by Kent Roehm
Jun 16, 2022 9:30 am EDT

Failed to mention in my original post that even though we have a letter with THEIR name all over it, they sent us to another loan company who didn’t know why they did that and sent us back to them. The letter is dated February 2022, according to retention policy they should most definitely have this on file for 4 years, but yet they initially had “no record” of any of my information!

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8:36 am EDT

Fifth Third Bank / 53.com Getting my $150 back

My name is Areatha. So on Sunday June 5 I sent a zelle money to someone and it never went. I called Monday, Tuesday, Wednesday and Thursday to get my money back. It went no where it is stuck in Fifth Third bank. When I called Monday no one attempted to help me get my money or file a dispute. Finally on Thursday they did a dispute. 😡😡😡😡. I have been waiting going on two weeks for my money. I called today 6/15 for an update. All they kept saying is that it is still being worked on. I said I need This money is for a bill and it is making me short. And asked if they can rush it. They was like I can’t. They didn’t seem to care that the money was for a bill and I needed it asap. They no care whatsoever 🥺🥺🥺🥺. I bet if it was there money, they would have had it by now. I am really considering changing banks. 🥺🥺😡😡😡

Desired outcome: I need my money now

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4:42 pm EDT
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Fifth Third Bank / 53.com Mortgage

I will keep my review brief. Virtually all of the poor reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman / Senator's office if they support consumers. This Bank has no respect for it's customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.

I have had a mortgage with them for 12 years. They have always been poor with communicating anything urgent (payment change, payment receipt issue). Last month they did not apply my normal over payment to my mortgage. I had no notifications in my electronic account, email and they left no messages when they called from spam numbers (they said its against their policy to leave a voicemail message for a customer- seems like they have no real interest in getting a response)

I found out the payment was being held by accident when I logged in (after calling to reset my account after being locked out as usual because their IT systems are terrible) I made an immediate payment which they made the excuse of waiting to apply until Monday assuring they could count me late. Their justification being they couldn't take a payment on a non business day- funny they can set a due date on a non business day. Isn't that a racket- set a date you can't pay on and then count you as late.

Their calls come from literal spam callers and if you pick up there is dead silence for 15-30 seconds making you think robo call and you just hang up. There is no way to know they are trying to reach you.

They put no notifications in the online account.

I have yet to see them send out a timely mail notification. There is no post mark on the mailing to maximize their ability to feign they have followed the bare minimum of the law to send out a notice. But their actions are clear, do everything possible to reduce the probability that the consumer can respond- and why? My opinion, damage credit reports to ensure consumers are forced into high fee predatory financial products. It dropped my credit report 80 points. This bank is literally the only late reporting i have on my report. They have done this twice in 4 years.

My recommendation it to avoid all business with this Bank. If you need more review input just google the bank and lawsuits and look through reviews on multiple sites. the abusive treatment of customers is a large clear trend.

Desired outcome: Remove the late report on my credit report

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2:59 pm EDT

Fifth Third Bank / 53.com Account

Im trying to use automated service since 8:am 5/15/22, why the hell these ppl keep intercepting calls? Its now1:50pm and on the phone 25 mfing minutes a these call snake answered and hung up 2 times from phillipines?

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9:01 pm EDT

Fifth Third Bank / 53.com Case #[protected]

Good Evening! I received a letter in the mail that you have a resolution for my transaction dispute. I still don't agree with this out come, I was never ask for any paper work on this matter. This payment was originated through Pay Pal. I call them when I saw it on me statement letting them know that I didn't order this. They were the one who had cancelled that order. And I don't know were Avast got my information from. But I'm sure that there is a lot of falsifying going on these day. This is VERY Upsetting that you would take their word over your own customer. Never once was I ask to present any paper work.

Paid with

Fifth Third Bank MC Debit

(MasterCard Debit Card x-0427)

You'll see "PAYPAL *AVAST AVAST SO" on your card statement.

$25.61

Manage AVAST SOFTWARE payments

Transaction ID

3CL39747BY443903K

Seller info

AVAST SOFTWARE

[protected]

http://support.avast.com

cc.[protected]@avast.com

Invoice ID

[protected]

Purchase details

DRI*AVAST Software

When I order this they charged me for something I didn't order Totaling up to $79. 03 . I told PayPal I didn't order whatever that was. that they were charging me for so Pay Pal refunded the portion that I didn't order.

Desired outcome: Put My $79.00 back in my account.

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1:52 pm EDT

Fifth Third Bank / 53.com 5/3 loan

I opened a 5/3 personal loan at a branch. I used their app regularly to make payments and did so for the entire term of the loan without being late or missing a single payment - until one month I had a lot going on with my health and I missed a payment. Instead of stressing about it, I ended up paying off the loan completely by using the balance that showed on the app. I thought all was good. The app showed a balance of zero. About two months later, I received a letter in the mail advising my account was overdue and had a $90 balance. What? I tried calling 5/3, only to be placed on hold for over 40 minutes. When I tried pleading my case with the operator, I was disconnected. And guess what - despite them having a call back number for me, no one called me back. I complained to my local branch. The manager seemed helpful at first, advising she would look into this for me. She advised that because I had a missed payment, they were changing me for that payment and now a late fee. Unreal. She said she would call me back in a few days, because she saw that I paid promptly the entire term and this was not something I should be dealing with. Guess what? She never called me back either! So I got on the phone again with 5/3, who by now was adding late fees onto a paid off account that showed a zero balance on the app this whole time! After over an hour on hold, I started pleading my case to another operator. Again, I was hung up on and no one bothered to call me back despitr knowing my call back number and verifying it with me! I don’t know what kind of scam operation 5/3 is running, or what they teach their operators to do to keep the scam going, but 5/3 is useless. I would tell people to never bank with this criminal enterprise, and to not trust their incompetent personnel. Hopefully someone files a class action suit against them for theft one day.

Desired outcome: Close out my account, forgive my balance, and correct my credit reports!

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michelle dudley
Seabrook, US
May 17, 2022 4:40 pm EDT
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File a complaint with the consumer financial protection bureau and the customer protection section of your state attorney generals office, if you have consumer friendly congress / senate reps so that also. May not get satisfaction but enough complaints and a trend emerges.

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1:04 pm EDT
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Fifth Third Bank / 53.com Credit card

My mother/I shared a credit card account for many years. My mother passes on 03/14. I call 5/3 to notify them. agent was very rude, account had been terminated. I then check my credit scores, and my activity over the past several years with the 5/3 card has completely disappeared, leaving me with a 0 credit score.

Desired outcome: 5/3 Please reinstate my credit history with this credit card to the three reporting agencies. Cc# [protected]

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3:51 pm EDT

Fifth Third Bank / 53.com Fraud department will not help with my fraud case.

this complaint is solely based on the fact that they know I havebe a victim of a scam artist who I have sent documentation fromthis person stating that I have not received the product and theycould care less and WILL not be bothered with me. I understandI should have read the fine print. however they will not evenbother to help me with confirming information or go after thisperson as a company. I m upset because they are not questionweather or not I was a victim just that I did not follow the rules soyour fault. I feel like they should refund my money and presscharges against the person is intentionally scammed me. this isnot happening because I did not follow the rules

Desired outcome: I would like 555.00 back or proof they are taking action

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4:09 pm EDT

Fifth Third Bank / 53.com Service and product

I purchased A vehicle from a Reputable dealership. Instead of going through my own finance company, the dealership found me a lower interest rate with 53 Or 5Th and 3RD. I wanted to payoff my vehicle early and in the process of doing so. the payment had only went down several hundred dollars after pay for 7 months. I tried to call 53.com to ask why was this happening and I was on hold for more than 1 hour and 36 minutes before hanging up. I then logged back in to my account and began a chat with an individual and explain to them what my concerns were. The individual proceeded to tell me that they charge $1.59 cent per day in interest on top of your interest payment they already charge when you get a loan through them and this information is not disclosed to you in any paperwork upon signing. So from the time you make your first payment to the next, you are being charged $47.70 depending on when your payment is do. I never did get a response from the agent about where it could be found on my paperwork that I signed at the dealership she directed me where to find it, but mind you you have to already be a mebers or have a loan through them to do so.

Desired outcome: This Information needs to be disclosed from the dealership and or the loan agency before signing

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J Gayle Loy
, US
Jun 02, 2022 10:07 pm EDT
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Fifth Third Bank certainly a nightmare! Zero customer service and lack of knowledge and understanding of what transpires when Fifth Third Bank takes it upon themselves to change the payee and method of payment in their Bill Pay. DON'T DO business with this bank. It's mind boggling to read all of these complaints and realize this is serious and I am included in this nightmare. I will reach out to Consumer Financial Protection Bureau, the Attorney General, social media, news stations that do investigative reporting and if you can think of anyone else... please make a note of it. This bank needs to SINK! I remember when the Resolution Trust Corporation in the 80's seize Banks... They need to make another sweep!

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11:09 am EDT
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Fifth Third Bank / 53.com Online banking

EVERY TIME I log into my account ([protected]), I have to change User or Password. I am currently locked out of my account.

I have even gone to bank to get logged in. Sometimes they can, usually not.

Have to get more tech person to try.

FED UP! CLOSING ALL MY ACCOUNTS!

On April 15, I will begin transferring my accounts to another bank.

Another thing..."can't process because complaint too short"... PLEASE

Lame excuse... be more flexible. You don't really care.

Desired outcome: No OUTCOME!!~!

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9:01 pm EDT
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Fifth Third Bank / 53.com Mortgage refinance

We just refinanced our mortgage through Fifth Third Bank for the second time in 8 years. For the most part it went smoothly and we appreciated Alejandra Rebollo's assistance. However, after signing all the paperwork, we had to return to the bank the next day to sign a page not completed the day before.

We live in Lockport, where the branch we used was closed down and just happened to be in the New Lenox branch some weeks ago, and was approached by Ms. Rebollo to refinance there. We did so.

The issue is, that branch is about 12 miles away. We had to cancel an errand to make that second trip to the bank, drive 25 miles to complete the task, and when asked what Fifth Third Bank could do for our inconvenience, we were offerd a sucker.

I had been in retail for 48 years and prided myself in providing superior customer service with every one of my customers. This was a very poor experience on Fifth Third's part. I was also told no one was available to speak to then or in the near future, but was assured an area branch manager would be made aware of the situation. For a week now, no contact whatsoever has been made by anyone from Fifth Third.

I'm sorry that Fifth Third has shown no respect or care to us in this matter.

Desired outcome: I would expect to have some representative of Fifth Third to contact me to discuss this further.

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10:20 am EDT

Fifth Third Bank / 53.com internet service won't log in

you have many many complaints about chromebook not being able to log in. I now have the same problem. As a 5/3rd customer for over 20 years, I have never been inconvenienced like this before. Chromebook only comes with one browser and it is Americas favorite and most used.

After calling your company, it seemed that your representative didn't care and just told me it was a chrome problem and not 5/3rds.

Please have your techs fix this for the convienence of all of your customers.

Using a phone to do banking is not for the weak eyed elderly.

Thank you,

Robert Edwards

Desired outcome: fix the log in problem with chromebook

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5:17 pm EST

Fifth Third Bank / 53.com Lien release on vehicle

We purchased a vehicle in Nov 2019 financed through Fifth Third. We paid off the vehicle almost immediately (Dec 2019) and haven't been able to get the lien cleared from Fifth Third to the State of Wisconsin. It is ridiculous. Last week I called the bank and they said they'd fax over the lien release - which I received three days later. I went to DMV - Wisconsin and they said they can't accept a fax from me it would need to be directly from the bank - they also said the bank should just clear it electronically. They also said Fifth Third has two different liens listed with two different bank addresses. It is crazy. Highly do not recommend using Fifth Third for banking needs. I am extremely frustrated, as this car needs to be registered and titled to our daughter in another state.

Desired outcome: I need this lien cleared immediately with the State of Wisconsin DMV.

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2:00 pm EST

Fifth Third Bank / 53.com [protected] - my mortgage at 47500 Chrys Macomb, Mi. 48044

5/3 mortgage won't report my payments to credit bureau. I need to find out why asap.

they have incorrect info on my acct causing inconsistencies. I have absolute proof of payment for many years (form 1098).

there was a bankruptcy over 10 years ago that should not be in play here. I have proof of discharge and copy of court docket showing that.

Please contact me asap anytime, @ [protected] or [protected]@hotmail.com

Desired outcome: report to credit bureaus.

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1:53 pm EST

Fifth Third Bank / 53.com Mortgage and customer service in general is the worst

First, if you try calling their [protected] customer service # it just hangs up on you. No calls go through and this is on their own website.
Next, the mortgage help # is always a long wait. No matter what time of the day you call it's going to be a long wait. Then the agents I spoke with were on the more clueless side, so it's a waste of time no matter what.
Then if you get someone at a branch for mortgage help they do not finish with the help and eventually flake on their own customers; for example, no return calls or emails. Regarding something simple as refi info or info on a recast. They make it so frustrating. The worst is Ira Schwartz NMLS 1394671. This guy tells he would help and to give him a call back, so I call, leave a msg. No call backs for the next 3 days. Then I send a short email. No replies. That was over 13 days ago. This is typical when dealing with their mortgage people. The next worst is Wilson Goncalves at the Skokie branch on Skokie Blvd. Same thing, says he'll do something and will get back but doesn't. It wasn't just these two, there were others at fifth third who leave their customers hanging.

Desired outcome: Will switch banks.

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Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Contact Fifth Third Bank / 53.com customer service

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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