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Merchant Lynx Services Customer Service Phone, Email, Contacts

Merchant Lynx Services
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2.1 22 Complaints
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Merchant Lynx Services Complaints 22

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11:01 am EST
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Merchant Lynx Services Account closed

My account was closed. 03/01/20203 several weeks later $199.00 was taken out of my bank. I called and they told me it will be the last time any money will be taken out. On 11/07/2023 $199.00 was taken out of my account I called, and they gave me 5 different answers not sure. I am in the prosses. of contacting the Attorney general of Mass to report your shady practice .

Claimed loss: $two times $199.00 Taken out my account for no reason..

Desired outcome: to receive my money back

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3:21 pm EDT
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Merchant Lynx Services Auto glass claims

Let me start with - state farm. $100 ded. On comp. Needed windshield and forward passenger window.

In the claim information you fill out online, it asked my glass was green. I said yes.

Lynx never bothered to call me, I had to call them.

No problem. All will be taken care of. Here are some of the glass companies we offer. Safelite being one of them.

They arrive after appointment time with the wrong glass and try to tell me there's no such thing as to what I was referring (green glass). Bs... Duh... It's oem.

Oh, if you want that you will have to pay $27 more. Wait. I have a deductible.

If it does not match, it does not fit. It doesn't match. That means it doesn't fit.

Plain and simple.

That guy was here until 2pm with my car taken apart because his manager was a horse's arse.

I'm not paying jack until I get my oem glass that my insurance company should pay for. That is why I make obscene payments every month... Just to cover crap like this.

State farm

Lynx insurance services

Safelite auto glass in industriplex, baton rouge - techs are great... Management lacks serious skills and cooth.

Desired outcome: OEM Glass Paid For 100%

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3:59 pm EDT

Merchant Lynx Services They do not deposit my money

I have signed with this company, Merchant Lynx about 7 weeks ago. Nothing but headache. They are holding my money with no excuse. They telling me it will be deposited tomorrow or next day, nothing happened. Customer service do not know what they are doing. They are running me around, it has been 3 weeks now. I talked to manager Mr. Travis, He also promised to take care of it. Nothing happened. I can not get in touch with him, every time I call, they tell me he is busy. Leave phone number he will call. No calls from him yet. I really do not know what to do.

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Is Merchant Lynx Services Legit?

Merchant Lynx Services earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Merchant Lynx Services to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, Merchant Lynx Services is known for their high standards and safety. If you're thinking about dealing with Merchant Lynx Services, it's wise to check how they handle complaints.

We found clear and detailed contact information for Merchant Lynx Services. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Merchantlynx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Merchantlynx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a merchantlynx.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Merchant Lynx Services's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • Merchant Lynx Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Merchant Lynx Services has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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4:53 pm EDT

Merchant Lynx Services Rip off

We wanted to close account. However in order to close the account we HAVE to agree to their terms of $595 cancellation fee. Merchant lynx bought out banktek and we never agreed to these terms. They scammed their money out of our account. We are now using Square.

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6:09 pm EST
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Merchant Lynx Services Credit card machine

Sales men Steve Khama came into my office at Higbee Automotive and promised me no service charges but a $35. Monthly fee and wrote on my contract that NO OTHER FEES WOULD BE ADDED and I looked in my business bank accounts and they have charged me hundreds of dollars of extra fees along with my customers. I called and my salesperson is nowhere to be found and customer service is nothing but rude and told me thst I signed a contract stating all these fees. Nothing but misleading and lies. Stay away!

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Strothman
, US
Jan 06, 2021 12:09 pm EST
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They did the same thing to us, we are also an auto shop. I am currently in a war with them for deceptive practice

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3:06 pm EST

Merchant Lynx Services I closed my account but keep getting charged

Today once again I was charged $159.00 from Merchant Lynx, I have called multiple times and with NO HELP my account has been closed but this company keeps taking money out of my account. I am NOT sure what I can do without calling an attorney and/or the State Attorney's office

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12:18 pm EDT
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Merchant Lynx Services credit card services

Merchant Lynx is a terrible CC server. I signed up with them for my small business ( M & M Shoes & More ) in Doral, Fl. On 10/21/19 I ran a CC from a customer in Honduras ( which I know for 20 y ) for $5, 000.16 and after it was approved by Fichosa Bank in Honduras, Merchant Lynx decided not to release the funds to my account because they considered the charge as High Risk. After sending them ALL the required information to back up the Sale, they denied the transaction, and told me that I had to do a Return on the terminal to cancel the transaction which I did. To my surprise, on Oct 23, 2019 Merchant Lynx took $5, 145.31 from my Bank Account and THEY HAVE NOT CONFIRM WHEN THEY ARE GOING TO RETURN MY $$$. Now They don't want to return the money to the customer but also will not return my money. THIS COMPANY IS THE WORST, THEY ARE A BUNCH OF THIEFS.

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9:42 am EST

Merchant Lynx Services sales representative calls

This company will not stop calling my office. They call every single day 3-4 times a day trying to sell their services. The business owner, manager, and every single person who answers the call has told them we're not interested and to remove us from their call list. The representatives are rude, disrespectful and argumentative. When you tell them to remove you from the list, they talk over you, interrupt you and sometimes even raise their voice at you. This company is an absolute scam and very unprofessional. We cannot get them to remove us from their call list no matter what we do. Our next step will be to report them to bbb.

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12:50 pm EDT
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Merchant Lynx Services payment not received, poor customer service, poor cancellation procedures

This is by far the worst experience that I have every had with not only credit card processors but any commercial partner period. Ml offered great rates & we changed our previous cc provider. What they didn't tell us is that their cust serv is horrible, they hold initial deposits for weeks & they dont offer assistance with pci compliance in effort to add fees. My overall experience has been that they treat customers as a foe rather than a commercial partner.
1st sign of bad service was on aug 8th when we filled out the pci compliance questionnaire. Its a complicated process filled with a ton of very tech terms. We tried working through this process yet we didnt have any prev guidance from ml or knowledge that we would need this. I called & after an hour on the phone I still had no hands-on customer support & or solid answers. We spoke to a person in pci compliance that instructed us to answer all the questions yes. We did that & submitted then received notice that the test failed & we had to make changes to our server & operating systems. If we dont make these changes we will be subject to heavy fines & fees.
Our business is mostly cash, check & terms but we use cc processing to bill one customer. Their transactions are charged wkly & avg around $xx, xxx a month. Our first wkly transactions totaled $x, xxx. After a couple of days we noticed that the funds had not been deposited into our account, at that point we called cust serv.
I had sensed a culture of bad serv but the second call confirmed my suspicions. Everyone that we talked to was rude & not helpful. Their hold times are very long & we were transferred to various depts before finally being told that the risk dept is who we should talk to. We were not able to immediately able to reach somebody. I finally received a call from ben grimes & he said the transactions were over our avg. This didn't make sense considering that our monthly avg is well above that amount. They requested 3 months bank statements & copy of 1 invoice. We sent this info over to them the next day expecting that our funds would be released. They came back needing with more info which we sent. Days later ben states that its still in investigation & that he had trouble contacting our cust. This is odd since we called them numerous times through the process. Keep in mind that we have been dealing with customer for 6 years & have never had any issues. You might think that this is an isolated issue yet my colleague is going through the exact same problem with his company. His charges are closer to $xx, xxx & his money is being tied up exactly as our is. Seems more like common practice rather than an isolated incident.
I called to cancel the acct on thurs 8/18/16. After a very long time on hold & various transfers we finally got a hold of the cancellation dept. They stated that we would get a call from corp in 24-48 hrs. I didn't get a call & called back the morning of mon 8/22/16. The person in cancellations stated that I had made a call at noon & they still had 3 business hrs to contact me. The day passed & I received no call. On the morning of tue 8/23/16 I called again. I spoke to cristina in cancellations & she said that they had 48 hrs to call me from the previous thurs. I told her that time period had expired the previous day. She then said that it might take them about a week to respond to my cancellation notice. I was speaking to someone in the cancellation dept yet she stated that she could not help me. I asked to speak to her supervisor & she said that there were none on site. She also said that nobody in her office would be able to help since only someone in corp could call me. I then asked for the number of someone in corp & she said that that number was not available for her to give.
We have sent all of the paperwork requested & they have made contact with our cust. On 8/23/16 we still have not received funds. I also have $xx, xxx that are ready to charge yet I can't process ml.
I then got an email from ben stating that we were in the situation because we made fraudulent unauthorized transaction. Unauthorized? We have been dealing with this customer for 6 years and have never had any issues until we mistakenly signed up with this horrible company. Seems to me like the only fraud going on is merchant lynx.

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Myajohnson
Lantana, US
Apr 19, 2023 1:41 pm EDT

My name is Mya Johnson, and I am filing a class lawsuit towards merchant lynx for the damages they caused to my business. Give me a call, [protected]. I am fighting to get back what I have lost from merchant lynx and others are in the same position. Many many others. This will help your situation such as mine and others. Call me

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5:37 am EST
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This is the worse company you can ever get involed with. Stay away from them. They are liars. After they hook up your machine and make all these promises of how you're gonna "love" them, the machine won't work. They blew up my internet my router my cameras. Etc, then when you try and call them you go through 100 "800" numbers just to get nowhere. They...

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5:15 pm EST
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On or about 11/4/11 my company budget windows signed a contract with a rep "peter rehee" from merchant lynx wherein he provided a credit card swiping machine. It was stipulated on the contract that I would only be billed a monthly fee of $59.95.in addition, I would not be billed for any other fees in which it was also stipulated on the contract. This peter...

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4:42 pm EDT

Merchant Lynx Services rip off

The salesman said one thing & the company did the exact opposite. Stay away from merchant lynx services credit card processing, they are nothing but liars. The salesman finbally called back and said I would be credited, his name is peter rhees, but he was just a liar. I never been so duped by a company as this with no recourse. Stay away. Finally spoke to a manager (sharon smith) and she is as big a liar as the rest of the sales force. No one wanted to even listen and said that it will be withdrwn from my account. I will gladly go in a class action suit.

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lamodeo2001
New Hyde Park, US
Nov 05, 2013 2:25 pm EST
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I was ripped off also. We need to keep calling the State Attorneys office in Maryland. Also we should band together to but these guys out of business. Contact me at lamodeo2001@yahoo.com

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2:20 pm EST

Merchant Lynx Services danger: no ability to stop calling my business

When I notified this companies telemarketing arm metro lynx that their continued calls were costing my company money they told me they had no way to remove me from their call list. The initial rep claimed to have found us in the yellow pages and offered to stop calling but informed me that thirty others would not. I was offered a supervisor who claimed they found us on salesgenie and offered me their phone number. The supervisor then advised they have no internal do not call ability and could not stop calling. Who trusts a company that without privacy controls to process their credit cards? Beware of this business!

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9:11 am EDT
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Merchant Lynx Services credit card processing fraud

Beware of merchant lynx services - in june of 2010- a salesperson named every from merchant lynx services walked into our front office and "guaranteed" us savings from credit card processing company. Not only are we not saving money - we are spending more! I have tried to get our "sales rep" every on the phone and he doesn't answer - and when he does - every makes empty appointments! I called customer service and customer service gave me the run-around - and a lot of fast talk. This company says 1 thing - but does another. Don't trust merchant lynx services.

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lamodeo2001
New Hyde Park, US
Nov 05, 2013 2:27 pm EST
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I was ripped off also. We need to keep calling the State Attorneys office in Maryland. Also we should band together to put these guys out of business. Contact me at lamodeo2001@yahoo.com

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Maria E. Pierson
Hopatcong, US
Jan 14, 2012 5:20 pm EST

There are the biggest Scam Artist and we should file a Class A Lawsuit. Please email me at mariap510@yahoo.com.

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MIKEYY
Bronx, US
Oct 19, 2010 6:41 pm EDT

i agreed i am a current custermer and they got me with a 4 year contract i they put me to pay 120.00 dollars a month for a terminal that only cost 199.00 dollars. so in 4 years i have paid 5760.00 DOLLARS FOR A TERMINAL THAT ONLY COST 199.00 DOLLARS.

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3:38 pm EDT

Merchant Lynx Services calls 3-4 times per hour

They call my business 3-4 times per hour at least one morning a week and when I speak to a supervisor, they insist there has only been one call. They hang up on you or are horribly rude when you tell them you have already spoken to them. The supervisors don't have a clue as to what is going on and lie to you, trying to assure you they have a record of all calls and it was not them that had called over and over all morning - the caller id tells no lies! The company refuses to take responsibility for the harassment they inflict on small business and continue to waste employee time.

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12:10 pm EDT
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Merchant Lynx Services undisclosed fees

Jeff gates, general manager for merchant lynx breezed in one day telling me all the money he could save me and it has been nothing but a nightmare since! My poor little business was suffering and now we may have to close because they keep debiting fees out of my account.

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Jimsales74
Staten Island, US
May 02, 2011 11:24 pm EDT

All these people complaining that a company won't stop taking money out of their account. Simple solution. Close the account and open a new one. It's hard to get money out of a closed account. And if your bank is powerless to stop the thievery, you need another bank anyway! Finally, look around, there's a new bank opening every 15 seconds. they all offer free checking! Your ball

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9:28 am EDT
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Merchant Lynx Services liars, crooks, bait and switch

This company came in to my repair shop offering very low processing fees, they then proceeded to tell me my terminal I owned was not compatable and they would supply one free! After all the contracts were signed 3 months later I found out I was in a 4 year lease for my new terminal at a 3, 312. Oo dollar cost to my shop, just so you know you can buy this same terminal any where on line for 175.00 dollars. I know this was not brought to my attension by the rep so I actually contacted thier fraud dept. But come to find out one the tiny places to sign was my 4 year lease so I am stuck in this lease, when I called the lease co. They said at least my machine and paper products were included for the life of the lease. Well my machine is broke and I have been out of paper for 1 year and they won't replace the machine or send me any products... Stay away from this company

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Stormbear
, US
Aug 09, 2021 8:14 pm EDT
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Merchant Lynx is the worst business I have ever dealt with. i am a small business owner and I had a local credit card processing company for 13 years. They were great, I never had any problems. However, unbeknownst to me they were purchased by Merchant Lynx in Jan of 2021. Since that time I've been getting charged for fees for the original company AND Merchant Lynx, in addition to a wide variety of mystery fees that I never authorized or even knew about. I did my PCI compliance and they said it was no good. So I did it AGAIN and got the certificate from Merchant Lynx congratulating me on my compliance. However, they are STILL charging me monthly for non-compliance! I have been trying to close my account with them and there is always some excuse, for three months now as to why they can't get it done. They insist they're doing it, but they keep taking money out of my bank account which I never authorized them to do. I am going to have to close my bank account just to keep these thieves from stealing more from me. These people are crooks! Check out the BBB complaints against them... it's chilling that they continue to get away with this criminal activity!

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7:34 am EST
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Merchant Lynx Services should be put out of business

Merchant lynx should be put out of business. They are preying on unsuspecting legitimate businesses by lying and very unethical practices. Their representatives are trained to omit all of the details. After receiving very poor service and forced to look elsewhere, we are still having our bank violated by them. They use every underhanded tactic to take your money. What they do to sell their machines, service and outrageous charges is next to criminal. They are very difficult to reach on the phone and you can not get a return call. This is our worst business experience ever. We would like them to stop taking our money and return our money.

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Donaz
Mesa, US
Jan 06, 2011 7:58 pm EST
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I had the bank do a stop payment for my lease charges and had them refund by a dispute anything else these thieves keep taking.

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5:36 pm EST
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Merchant lynx services sale rep paul patterson in annapolis maryland, promises great customer service and lower overall rates all rates all backed by the good name of wells fargo. After you sign, he disappears and his business phone number is no longer active. He won't return my cell phone messages. Paul came to my beauty spa and made great promises that...

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4:07 pm EDT
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Merchant Lynx Services do not sigh with them

The salesperson from merchantlynx told me to switch from my original company (federated) to his company and we had an agreement that merchantlynx was going to pay the early termination fee as a result of it. Now, the people from merchantlynx told me that there was no such agreement and I was not able to reach this salesperson whose name is david mccurdy. I think we should all come together and file a lawsuit against this company. David mccurdy should be jailed too. Don't sign up with merchantlynx because the salesperson tells you that the company works with wellsfargo. Jail david mccurdy! Shame on him! Jail him!

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COMMON_SENSE
Orlando, US
Dec 27, 2009 11:00 am EST

My advice: Don't trust anything you've been promised but that is NOT IN WRITING.

I have NEVER met a sales person who's first priority wasn't his very own best interest.

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Jail David McCurdy
, US
Dec 27, 2009 12:29 am EST

I was a customer of this shameless salesperson(David McCurdy) from Merchanlynx. He told me the same thing and the company changed my contract at its will and ignored what I had (the rep said that I could have change the contract which I did not). I paid dearly $600 and I am paying a higher rate now. I cannot cancel the contract now because I would end up paying another $300 plus early termination fee. I spoke to a rep from Wellsfargo and she said that Wellsfargo is only a ISP provider and cannot intervene Merchanlynx's business. I sincerely hope that people can learn from my mistake and do not sign up with Merchantlynx. Jail David McCurdy and his bosses! Best wish to all of you!

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cndautoworks
Philadelphia, US
Oct 08, 2009 4:12 pm EDT

I was a customer of DAVID McCURDY as well and was told the same thing I told him I was under contract payment alliance and was told that they handle cancelling previous contracts "we do it all the time" they pay the early termination fee "because they will earn it back in sales percentages" Well He's a LIAR now I am paying two processing companies. WELLS FARGO I'M SURE IS ALSO AWARE OF THIS SALES TECHNIQUE AND SHOULD ALSO BE HELD ACCOUNTABLE! my advise steer clear or both DAVID McCURDY and WELLS FARGO, SEAN DEMBECK, C&D AUTOWORKS INC

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Overview of Merchant Lynx Services complaint handling

Merchant Lynx Services reviews first appeared on Complaints Board on Sep 24, 2008. The latest review Account closed was posted on Nov 17, 2023. The latest complaint Merchant machine lease was resolved on Dec 13, 2013. Merchant Lynx Services has an average consumer rating of 2 stars from 22 reviews. Merchant Lynx Services has resolved 6 complaints.
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  1. Merchant Lynx Services Contacts

  2. Merchant Lynx Services phone numbers
    +1 (866) 873-2200
    +1 (866) 873-2200
    Click up if you have successfully reached Merchant Lynx Services by calling +1 (866) 873-2200 phone number 0 0 users reported that they have successfully reached Merchant Lynx Services by calling +1 (866) 873-2200 phone number Click down if you have unsuccessfully reached Merchant Lynx Services by calling +1 (866) 873-2200 phone number 0 0 users reported that they have UNsuccessfully reached Merchant Lynx Services by calling +1 (866) 873-2200 phone number
  3. Merchant Lynx Services emails
  4. Merchant Lynx Services address
    4200 Northcorp Pkwy, Suite 160, Palm Beach Gardens, Florida, 33410, United States
  5. Merchant Lynx Services social media
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    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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Merchant Lynx Services is ranked 315 among 403 companies in the Banks category

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don't fall for the lies by omission
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