End of August-beginning of Sept. 2020 I applied for a Mortgage Refinance of my home along with an Installment loan, both were to be combined as one for a new refinance with a lessor interest rate. After completing my paper work of this loan application I was told for it to be submitted I would need to pay an Application Fee of $395.00, which I sent in to start the process. Not sure of the correct Money figure for both of these loans to close, I believe it to be around $118, 000. I agreed to this when filing the application and my loan processor Rebecca Lefebre knew that I was combining both loans into ONE. I was also told several days and weeks into the process that it may take longer for this application due to Covid 19. Not knowing it would take over 4 months and for it NOT to be Right. They were only issuing a new payoff of my house and it didn't include the installment loan which I originally applied for both. I called Rebecca Dec 3rd, telling her about it and she said she would find out what happened. This is where some more of the 5/3 mortgage employees came into play. I heard from an Eric Ziegler, he said that he would look into it, this is when I 1st heard from a Daniel Flick, and Jeff Edwards. Stephanie Coffey was the only representative who kept in contact. I was always submitting information to help with the process but no one ever gave me a positive response as to where my loan status was or when I would be closing with both mortgages. 12-12 I shared that since I had not heard any promising information for my loan application, and as to why it was never submitted correctly to begin with, I was cancelling my application.
Once again my initial application was to combine both house and installment loan to refinance for a cheaper interest rate. I tried calling, e-mailing Jeff Edwards about the status of my application refund, which I asked for due to improper submission of my application, never hearing back from him. I was told the latter part of December that my request had been submitted to complaint dept (this info came from Customer Service who spoke with Jeff) and that I should hear something within a couple of days-Nothing.
I then received an e-mail from 5/3 about doing business with them and ask that I fill out a survey form. This is when I came in touch with Dave Hall who apparently works with Customer Service. [protected]) He took all my information and said he would check into it for me. After several days I heard from him on 1-29th I believe, telling me that they were denying my request to return my application fee. I think they believed that I cancelled because it may have taken so long, but they know this was not the Reason.
I am terribly disappointed in 5/3rds business protocol with how they handled my application and will never do business with them again. On January 12, 2021 I've applied with a Mortgage Broker for a new loan, was accepted and will be closing not in 4 MONTHS but in 1 month.
Names of people who I had contact with Rebecca Lefebre, Stephanie Coffey, Daniel Flick, Eric Ziegler, Jeff Edwards. There should be e-mails that I sent to all of these 5/3 Employees.
We applied for a loan on 3/19/2020 and finally in 7/10/2020 was advised we a been approved and the closing would be on 7/29/2020 then on 7/27/2020 at 3:19pm less than 48 hours till closing stating we have been denied due to expired and changed guidelines. I reached out thru email immediately and have gotten no response. I also called immediately and spoke to Kelly who said it would take 48 hours to get a call from a supervisor I still have not heard from anyone 7/30/2020. I also asked her when the guidelines changed she didn't know. The loan specialist name was Doenice Benton the supervisor I had dealt with was Merrick Marriott I have also reached out to both of them nothing. The denial email came from Autumn Moore who again I have reached out to as well. Still waiting.
I just received a letter from Fifth Third today telling me that there is a hold for 9 days on my Fifth Third...
I contacted them in regards to a fee on my sons minor student account for excessive transfers of funds. I...
5/3 Bank sucks! They are constantly raping people's bank accounts. If the money is deposited and they decide you have overdrawn--even though it is there, they will take your money. They just do not care about the customer. Run from this company. I will be your worst customer service night mare. I tell everyone I talk to (and I work with a lot of clients in Cincinnati) never to bank at 5/3 and to withdraw there money and find accounts elsewhere. Run! I suggest everyone pull their accounts out of this "business" if you want to call them one. You suck!
I recently relocated to Penn from Cincinnati, OH. I forgot to close my checking/debit card account in person at site branch before leaving. In Oct 2007, I made a full payoff of credit card for $87.89 (that was stated as card balance). I also updated all contact information to new address and phone number. In January I recieved a letter indicating that my credit card balance has been due for 60 days and that they had reported to credit bureau. It turns out that the credit balance i paid in full on hte internet was the balance from LAST statement and did not reflect a late payment charge to my account made a week prior. So when I paid the 87.89 i really owed 87.89 + 19.00 dollars but the website wont tell you that until next statement. My attempt to update my contact information apparently failed. My old number area code (859) had been changed to area code (717) but nothing else was changed. When I asked customer service when was this information changed, "we do not have that information". So no ability to explain how my contact info had been partially updated. The reason this is a big deal is because, i was told, had they had the proper contact information they would have contacted my right away about the matter. This is one of the worst banks I have ever!!! seen in operation. If you are in Ohio/PA area, please check into this bank before signing anything. PNC bank is much much better to deal with.
As an excellent Fifth Third customer, with no late payments, excellent credit history and score, I'm now faced with some of the scenarios that I read about here. My payments are due the 5th of each month. I make (send) my payment in on the 19th of the previous month. I sent a payment on Jan 19th for my Feb 5th bill.
On Feb 4th, my online checking showed it had never cleared and I called Fifth Third. Their customer rep, though sympathetic, said it was lost in the mail and to stop payment of that payment and send another as I had a 10 day grace period. I suggested stopping the payment and I'd do an electronic check with him over the phone. His reply was that I could not do so until the payment was actually late. So I stopped the check, was charged $29 by my bank to do so and mailed another payment.
Checking my online account on Feb 12 (two days before my grace period was up) I saw my second attempt at payment had not been posted to my account. Again I call and was told to wait another day as they had not received it but the first payment did arrive on the 4th after my first call (what a coincidence) but of course they couldn't post it as it was stopped by my bank. I wait till today, called Fifth Turd and still they have not received it and of course use the excuse of the postal service. I asked for a supervisor (an unsympathetic and unfeeling person) who again blames the postal service and says if it does not arrive until after the 14th that I will be assessed a late fee.
From here on out I will be sending the checks with a receiver confirmation and catch them at their little game but in the meantime I'm at their mercy and being held hostage. I'll keep you all posted and any comments will be appreciated.
Fifth third can't even handle basic math. They made a mistake with a deposit (put it in someone else's account)then charged me hundreds in fees for the privilege of taking my money. After confronting them with proof(deposit slip, original check stamped "Fifth Third for deposit only") they finally admitted their mistake and put my money back in my account(unfortunately my account was charged so many overdraft fees that almost all of it was taken.) This is their mistake, they admitted it, I have proof. Now my home has a lien on it due from some group of criminals that Fifth Third uses to collect from people they have screwed. This institution should be closed and the leaders imprisoned with rapists and murderers. We need a Gitmo for white collar crime.