Replied
Block appeal
My account has been blocked with 1963 USDT. I have submitted all the requested documents last of which is an appostilled document confirming my Identity.
So far I have submitted My Valid ID card, Bank and Crypto account statement, Birth certificate, Mental Health Certificate, Certificate of no gambling addiction. All this document were uploaded on their website and later they asked me to send it to Ukraine via post office.
Yet same request of apostilled document kept popping up on the website. Please I need further clarification on why my account is still blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Alex,
Thank you for your response. I have uploaded the requested document severally but same instruction is still poping up on the website.
Could you kindly offer additional details regarding the request for me to submit the same documents that have already been provided?
If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria the document must meet for acceptance.
I understand that for the confidentiality of personal correspondence with the security department such information might not be divulged in public space like this, but an email in this regard could make this case more appealing.
The instructions on the website states that ; "You need to attach photos of an apostilled document confirming your identity".
I believe this request is an ID that has been authenticated by the proper government ministry. The documents I uploaded were apostilled at the Ministry of Foreign Affairs Nigeria, the stamp and Signature were clearly visible. By the way its very expensive to get this done, couple with the security risk in my country(Nigeria/Abuja) at the moment.I went against all odds to get it done. Yet 1Xbet is requesting for same thing without any clarity on why or if the document was not accepted.
This looks more like trying to frustrate my effort to give up my funds.
Please kindly make this case more appealing.
Hello Alex,
Thank you for your prompt response.The instructions on the website still read " You need to attach photos of an apostilled document confirming your identity ".
I have uploaded the requested document. If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria a document must meet for acceptance because this document was appostilled at the Ministry of foreign affairs in Nigeria.
This complaint has been resolved automatically due to user's inactivity.
You must provide an apostilled document, not a photo of the signature or document. The apostilled document is photographed so that the document and all seals with signatures are visible on the 1st photo and then sent or uploaded
Thank you for your cooperation and understanding in this matter.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Account Block With No Reason
My account have been blocked for no reason. I have been using it since last 3 years, i didn't know how much i lost in this three years. Once i withdraw it say provide documents and i did as suggested by security team. Today i got mail that the bookmaker reserve the right to refuse to accept a bet or deposit from any individual without giving reason. What's all this. I provide all genuine documents to prove myself. It's seem like scam at ends. I don't know why my account have been blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal amount (got scammed)
Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me.
I withdrew 9730 INR on 6 January on 7 January around 12 am, I received notification, Your withdrawal is successful. But today is 26 January & I haven't received it till the date. I've sended them mail many times, provided them bank statements from 5.01.2024 to 26.01.2023 (today's date) too. But now they're asking me to complain in my bank & give them stamped letter. These fools don't even know about complaint has to be done by the sender as we have to select a transaction while complaining. Receiver can't complaint in his bank, although I still complained in my bank with reference number given by them through mail. My bank said the reference number they provided is wrong & they can't trace anything with it. Transactions takes maximum 48 hours if its not recieved by the user then the sender will get refund. I told them that but they're still repeating the same daily. In the end, I lost money, I lost lot of my time & trust too. Statement have many transactions of 1xbet including withdrawal & deposit but not that 9730 INR. That was the proof which is considered to be top evidence in financial sector but they're not trusting that. They should tell their agent to complaint in his bank with my statement but what they're doing is just formalities & copy paste job. I did everything I can in these 20 days.
My Gaming ID : [protected]
Withdrawal Amount: 9730
Claimed loss: 9730 INR
Desired outcome: Pay My Money as soon as possible
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Yes read my mail, I entered my name in account number section & you guys sended money there & payment is successful. There is no account number exist with the name Shubham so you'll receive refund if you'll raise this in payment agent's bank. Now we understand where payment goes it never came to my bank it never reverted back to payment agent's bank, but you will eventually get refund cuz there is no bank account with that details. So make this process fast by explaining this to ur bank & get the refund. & Provide me my money in my 1x id as soon as possible so that i can initiate withdraw with entering details in right field. It was not my fault either, in left there was written account number & in the box it was written first name, so I did goes with the left side which was in bold. Although it was not your fault either, but we can fix this. Just get the refund from ur bank by saying you entered Correct details just misplaced it.
If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
The mail i received from them today's is we can't do anything, provider already sent the amount, Is this is what you call actively working, How can they say this after seeing proofs & bank statements hundreds times. If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected] f they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
This complaint has been resolved automatically due to user's inactivity.
I trust this message finds you well.
I wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
I will duplicate our message here in case you have not see it yet: the provider has raised this issue with his bank and hopefully we may receive an update within 3 banking days. We will provide you with a feedback as soon as we receive any information.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email.
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Package with tracking number am211088539cn from china
I have ordered a package online more than two months ago to 38170Grenoble, France with the following tracking number: AM211088539CN. The shipping company is china post placed in china.
their site indicates that it arrived in Grenoble since 26 December 2024.
I haven't received this package to my address or to any neighboring post office
Apparently it's a scam as i have contacted every possible post office in my region and they have confirmed that they haven't received it.
attached you can track this package during its whole trip from china.
Claimed loss: 85 euro
Desired outcome: to receive the package to my exact address or reimbursement of the whole amount of money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex,
I am not player with your bookmaker.
All i am requesting is to find a way to regulate the situation with china post and to get my package delivered to my home. Or at least if they can provide me with its exact address upon arrival in 38170 grenoble , France then i'll be grateful and i'll go pike it up.
thanks for you help
Thanks for your reply.
My situation as explained before, i have ordered a package online with tracking number AM211088539CN from china to Grenoble, France .
The shipping company is china post.
their site : http://my.ems.com.cn/pcp-web/f/index
their site indicates that it arrived in Grenoble since 26 December 2024. But, I haven't received this package to my address or to any neighboring post office.
I would like to know where's the exact address of my package delivered in Grenoble, France as i haven't received it to my address. where can i pick it up? and i haven't succeeded to contact the shipping company ever since. It's been three months now.
This complaint has been resolved automatically due to user's inactivity.
Unfortunately in that case we cannot help you as we are not connected with any postal services. I would like to recommend you to contact support team of your post office directly.
Best regards,
Alex, the 1xBet Team
Could you please confirm if you are a player with our bookmaker? If so, could you provide your gaming ID?
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for taking the time to share your feedback. We've noticed your review and would like to assist you with any concerns you may have. However, it seems there might be a confusion as your feedback does not align with our records.
Could you please confirm if you are a player with our bookmaker? If so, could you provide more details about the specific situation you are facing? We're here to help and address any issues you might be experiencing.
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Replied
Deposited money is not posted for 6 days and don't even replies.
Hi,
I am from Bangladesh and I deposited twice in 1xBet. First 2200 in bKash and after that 5200 in Nagad. Both are local financial services. They did not update my deposit account. But in the meantime every I tried to contact them through the Customer Care chat option, they kept me waiting and threatened that If I informed them of the same issue multiple times then my issue would take more time to be fixed. I paid on 20th January, 2024. It was 26th January 2024 and no one even replied to me once via email.
Even their security team holds my account and I am unable to withdraw now. they asked for the card's photos, Every time I give them a photo it's not according to them. I am not a professional photographer. I need to fix my issue.
Claimed loss: This just made me almost 400-500 USD (Equalivant loss) because my account currency is in USD and I was recycling my money! because I could recycle my money 4-5 times at least!
Desired outcome: I want my deposited money in my account back and also compensation for keeping me waiting for this long time.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
It's Not RESOLVED. I am always active on this thread. The 1XBet team is not prioritizing my issue. They are taking so much time and they are telling me that they are verifying the payments. They asked for payment video proof. I emailed them on February 12, 2024, and they still have not replied. They are not taking this case seriously.
I am not getting quick responses. I already replied to you emails but its 7 days gone. Its one month gone already! My account is not deposited.
Dear Concern,
I have done according to your method, 1 method worked and another did not but both of the methods are still stuck. Your officials asked for video from the payment apps I have provided 1. Soon after approval, I will post the others.
Dear Alex,
Thanks for your prompt reply. It's still not added to my account. I am waiting for this to be added.
Thanks in advance.
Mahabub
I am even scammed on this platform. Scammers contacted me through the complaints board inbox in the name of 1xBet Officials and posted some local numbers. They referred me to a Bangladeshi Number and I was scammed. The earlier update was about scammers. No matter how I deal with the scammers, 1xBet should deal with my matters.
Their local team reached out to me and assisted me in depositing the same amount again with a bonus compensation of 100% of the total deposit. They told me it would be added in 5-10 minutes after deposit. After again depositing 7800 BDT in bKash method they told me it would be deposited between 5:30 PM local time. But still, it's not done. It's more than 1 hour and 30 minutes gone.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire whether your case has been resolved? Have you created a deposit request with the specified trxid using the same method used to refill?
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are pleased to inform you that your recent deposit has been successfully approved. Could you please confirm?
Thank you for your cooperation and support.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet Deposit
I deposited 14.3usdt on date:16/01/2024
time18:04:04 utc
txid:aebda6f0e2086c4ffe46400748cacfb39bf033fbf2cc189dd2894f61ddf43
network:trx
Cryptocurrency
Claimed loss: 14.3 usdt
Desired outcome: Funds put in my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Incorrect sports bet settlement
On December 31st I placed a parlay bet for 2 MMA fights in Rizin 45 to last over 1.5 rounds. Based on knowledge of MMA betting and rules in general this means the fights must continue past half way (2min 30sec) of the 2nd round (3 x 5-minute rounds total) to win.
Both of the fights I placed this bet on (Ogikubo vs Dodson and Horiguchi vs Takahashi) did in fact pass the 1.5 round mark. The first fight lasted 3 full rounds and was marked correctly as Over 1.5 rounds. While the second fight (Horiguchi vs Takahashi) ended about 4min into the 2nd round. However, this fight was incorrectly settled as a loss.
I contacted 1XBet customer support chat to review this and they stated the settlement should be a loss because the fight ended before completing round 2.
This is illogical as the betting line says Over/Under 1.5 rounds, the 0.5 implying half a round. If the entire second round needed to be complete this line must instead be listed as Over/Under 2 rounds.
Additionally, in the rules stated on 1XBets own site here https://1xbet.com/en/information/rules it says the following: "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round. If a bout ends exactly 2 minutes 30 seconds into a round, “Over/Under” bets on the total number of rounds will be void. If the first round ends in the first two minutes, “Total Rounds Under 0.5” bets win."
These rules quite clearly define the importance of half a round the same way I understood for an Over 1.5 round bet.
I asked that this matter be escalated to a higher support team but the representative ended the chat. I also sent this same detailed response to their email query form on December 31st and have yet to receive any reply as of January 25th.
Attached are images of the betslip before and after it was settled, my chat with customer support, and the rules on the 1xbet site stating how Over/Under bets are decided.
This bet should be corrected as a win and my winnings transferred to my account (account #[protected]).
Claimed loss: CAD $1740 ($870 wager + winnings)
Desired outcome: Please correctly settle this bet as a win and return the winnings to me.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi Alex,
Again, you did not address my question about how or why 1Xbet lists these bets using 0.5 rounds and ignores this during settlement. This is misleading and will undoubtedly cause other customers to face the same issue.
If the rules are that only completed MMA rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds. Only your UFC bets should be listed as Over/Under 1.5 or 2.5 rounds since those are determined by half rounds.
If this bet was listed according to completed rounds and said Over 1 round, it should be a win. If it was listed as Over 2 rounds, it would be a loss, clear and simple. But since you listed it as Over 1.5 rounds, it is a win, and your rules saying otherwise are not consistent with the way the line was labeled.
If you refuse to understand how the 1xBet method of listing/settling this type of bet is misleading, I will need to further escalate this issue to your regulator. As I absolutely disagree with the way you are taking no responsibility for the confusing nature of how these bets are listed and then settled.
Hi Alex,
There's no reason why mixed martial arts bets should be settled differently from UFC bets as it is essentially the same sport.
More importantly, you did not respond to my point about the bet being listed as Over 1.5 rounds. This is very misleading, as listing a line that says 1.5 rounds implies that half of a round will determine the settlement.
Do you understand why listing the bets this way is dishonest? If the rule is that only completed rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds.
Hello Alex,
Also according to your TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.8, subcategory: 4. Total Rounds"), it states "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round.
Surely you can understand that listing bets as Over or Under 1.5 rounds implies that half (0.5) rounds are taken into account. If settlement depends only on completed rounds then 1xBet should list it as Over/Under 2 rounds (whole numbers = whole rounds).
Listing these bets as 1.5 and then settling based on 2 rounds is deliberately misleading. Therefore, I request that due to the confusing nature of this line, you should change my bet to be settled a win.
Hello Alex (1XBet Team),
Here's the information you have requested in order to review my complaint.
My gaming ID: [protected]
Betslip #: [protected]
2 Sources for the outcome of fight which was incorrectly marked in my bet: https://www.tapology.com/fightcenter/bouts/823172-rizin-45-kyoji-horiguchi-vs-makoto-shinryu
https://www.sherdog.com/events/Rizin-FF-Rizin-45-100045
As you can see both clearly state that the fight ended 3:44 into round 2, which is over the 1.5 round duration that the O1.5 bet requires to win.
Thanks,
Msgbets
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. It's important to note that all bets are offered at the discretion of the company, and players have the freedom to choose the bets that align with their preferences. Since you can acquaintance with our rules before making bets - you are aware of how exactly the result will be calculated.
If you have additional inquiries or need further clarification, please don't hesitate to ask. We're here to help!
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us regarding your bet.
You can see that in our rules, MMA and UFC are classified in different categories, and therefore different sub-clauses are addressed. For MMA, only a full round is counted, i.e. 2 rounds or more must be completed to win
All the best,
Alex | 1xBet Team
Thank you for reaching out to us regarding your bet.
It is rule 10.7 that applies to your case, not 10.8 since MMA refers to Martial Arts, not to UFC. And for Martial Arts only completed rounds count for settlement purposes.
All the best,
Alex | 1xBet Team
Thank you for reaching out to us regarding your bet.
Upon careful review, we would like to clarify that, according to our TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.7, subcategory "BOXING, MARTIAL ARTS: 4. Total Rounds"), bets related to MMA require the prediction of the total number of rounds in the bout. Only completed rounds count for settlement purposes.
In your case, the fight ended 3:44 into round 2. For your bet to be a win, a total of 2 full rounds would have been required. Unfortunately, as the fight did not reach the specified total, your bet is considered lost.
We appreciate your understanding and adherence to our betting rules. If you have any further questions or concerns, feel free to reach out.
All the best,
Alex | 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Closing my account (withdrawal code not sent to me)
Hello good time
My account number : [protected]
I created an account on this site about six months ago. When I wanted to make a withdrawal, I was asked for documents. I sent all the necessary documents to the security department. They asked me for several months for various documents to verify my account. I have provided them with my documents in the form of a video and a photo of the back and the front. I did everything that was needed. I filled several forms on the site. During two stages, I made a video call (Skype). At the end of the site, it asks me for a withdrawal code. According to the website, an email should be sent to my email address (screenshot of the attached page of this message). Whenever I send a message that I have not received this code, they do not understand and do not give me an answer. Please follow up that I have this code. Let's say that I have been withdrawing my money for several months, but I can't log into my account.
I forgot the password of the e-mail I used to register on the site and I have shared this with the security department. I think my e-mail has not changed and this code was sent to the e-mail whose password I forgot. This e-mail is I have registered on the site with it and I don't remember the password "aazam.[protected]@yopmail.com" I requested to change the email and the security department told me that your email has changed to this new email "aazam.[protected]@gmail.com" follow up to send me this code thanks
Claimed loss: $510 in my account balance
Desired outcome: Open my account for withdrawal
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Why doesn't anyone answer me? Why doesn't anyone follow up?
Now, I have been sending messages for several months and no one is responding. How should I follow up?
I sent a message to both email addresses, but I do not receive a reply!
security-en@1xbet-team.com
Yes, I sent them an email about two weeks ago and have not received any response
On this page, it asks me for a code to withdraw, which should have been sent to my email, but I have not received the code. Please follow up and send me this code. The security and support department is not responding to my emails.
Hello
I have been checking my documents for a few weeks now and I have not received any answer. I need a code. How long did it take for them to answer me yet?
I sent a message and they are not responding. Please follow up so that they will respond to me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
For now we have provided you with all possible information. You have either restore access or wait for an answer of our support team. Verification won't be finished If you do follow the instructions on the website.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
According to our Security Department 21 days ago you had access, so now you have either restore access or wait for an answer of our support team
Best regards,
Alex, the 1xBet Team
Can you specify if you have contacted our support team via email? info-en@1xbet-team.com. They will be able to help you with code. If you have already contacted them - we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Best regards,
Alex, the 1xBet Team
According to the information provided by our security team, you must follow the instructions on the website. Can you clarify what exactly is currently displayed on the screen?
The code has nothing to do with verification, but if you need it at the moment, you need to resolve this issue with our support team
We appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
As for your email - you should contact support team directly (info-bn@1xbet-team.com) as they are in charge of such situations.
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal amount
I've withdrawn ₹9730 indian rupees on 6 January 2023, on 7 January 12 am around I got notification that withdrawal is successful. But today is 19 January and i still haven't received money in my bank account yet.
I mailed them many times, they asked for bank statements, I've sended bank statement to them many time. Like today is 19 & if i mail them they'll ask for statements till 19 and if i mail them tomorrow they'll ask for the date 20. Im tired of sending statements daily, never missed day when i didn't mailed them
Once they said withdrawal is paid off complaint in your bank with that particular reference number. When i complained in bank they said we never received any amount with this reference number.
I again contacted them with official response from bank's mail screenshot, they again asked for bank statement on 18, I've sended them & today they again asked for statement till 19 , again I've sended them. This is happening since more than 12 days, I'm tired of asking my own money now. Many users facing this problem not only me. Please provide me my money as soon as possible whether in my bank account or refund in my 1xbet account [protected] so that I can initiate another withdrawal request .
My 1xbet Gaming ID : [protected]
My registered email : [protected]@gmail.com
Claimed loss: 9730 indian rupees
Desired outcome: Please give me my withdrawal or cancel withdrawal request & refund in 1x account [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Currently our Security Service requested to send the bank statement from the moment of replenishment in pdf format 05.01.2024-21.01.2024. Provide an official stamped confirmation from the bank that the payment has not been received.
This information is crucial in helping us validate and confirm the details associated with your payment, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Replied
Ind vs Afghanistan match. Bet no45206289869
Sir I have placed a bet on team 1 and it's around 25 k,.By the end of the match india won by super over but it's showing that I am lost the bet. Kindly help.The amt 25k is big for middle class people.kindly respect that and refund the amount.I dnt want any extra money frm my win ,just return the capital tht is enough.or else I have to take legal action
Claimed loss: 25000
Desired outcome: 31000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (preferably links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Deposit not credited of 25000
Hi i have deposited rps 25000 on 10/01/2024 at 3.30 pm. I have all the documents related it. Still I haven't got any update or my money in my 1xbet account. I have tried everything to contact and asked about my deposit there is only one answer to that is you deposit is in process. I have contacted my branch and received the documents related my transaction and they confirmed that my deposit is credited to capital Hill Traders account no42439673067
They even gave me the payment confirmation receipt and I have already mailed it to 1xbet team. Since last 5 or 6 days my issue is not resolved and I am in mentally harassed state.
Deposit was made through IMPS
Desired outcome: Need to be clear my deposit issue
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi i have received some additional information from state of India I am attaching it
I forgot to mention my gaming I'd my gaming I'd is [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
For you to complete the Skype call, please, contact our security team via email security-en@1xbet-team.com
All the best,
Alex | 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet blocked my account today
I had the amount of npr145000 in my gaming account but when I tried to withdraw they rejected my withdrawl and the reason was to verify my document so I immediately mail the security department team with all the required process and documents but after 24 hour I got reply by the team mentioning that they decided to close my account. I dont know what should I do next
Please if you can help me from this situation
My gaming id is [protected]
Claimed loss: Loss of $1090
Desired outcome: Please help me to get my money back
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet blocked my id with 4lakh bdt.
I m a regular customar of 1xbet & lost so many money. Last october 1 won some bet & my 1xbet account have 4 lakhs bdt. Suddenly they stopped my withdraw & when i report them about that they blocked my id. Then, i mailed their security team. They asked me for my id card & photos. I gave them everything. But almost 3 months gone. They didn’t gave me my id back. Such a scamming they did to me. I m a poor soul. Plz solve my problem. Give md back my id & money. It's my request. please.
Claimed loss: 4 lakhs BDT loss
Desired outcome: I want my id & money back.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I Don't have any pc or laptop. I want to join skype by mobile. Plz 1xbet accept this. I m a women & i lived in a remote area.
This complaint has been resolved automatically due to user's inactivity.
To pass verification please contact our security team security-en@1xbet-team.com
Thank you for choosing us as your betting partner.
All the best,
Alex | 1xBet Team
We wanted to inform you that your account is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, our Security Service requested you to contact them for a Skype call.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet withdrawal approved but not received.
Dear 1xBet Customer Service Team, I hope this email finds you well. I am writing to bring to your immediate attention a critical matter concerning the withdrawal of funds from my 1xBet account, which has unfortunately not been received as confirmed by your system. Please see the details of the withdrawal below: 1xBet Game ID: [protected] Amount: 6000.00৳...
Replied
Unnecessary disturbances
Greetings
I've playing in 1xbet
From almost one year five months or so,
With full verified account
Never caused an issue with withdrawals or deposit
Now fews suddenly when I emailed for some issue with social connect apps like google and telegram
They emailed saying I have two accounts !
Which I dont remember never logged in
I was active only on my present account
ID NUMBER [protected]
I m concerned disturbed and disappointed that after all these many days ,
Why they raised these issue !
And when tried to speak with app call , each and every advisor giving senselessly answers, saying previous advisor misguided you , you follow my suggestion!
And finally decided and emailed the security team and social team,
As always they didn't responded till now
This is SO DISTURBING AND DISAPPOINTING,
I Stopped playing and depositing,
as I m scarred these support team not being helpful
Claimed loss: Nothing to claim ,
Desired outcome: Verification process is done !I dont want any disturbances anymore because of some unawareness customer support team
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex
I know
finally the public relations team replied
But all unnecessary fuss -because of the advisors as mentioned above in my quire
My account was all good and verified all these
18 months.
Anyways kindly fix it soon
Only .
IF THERE IS ANY ISSUE
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
Our team endeavors to expedite the process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us.
Best regards,
Alex | The 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Replied
1xbet
am a client of 1xbet, my account id [protected], my account have been locked for account verification, i have provided my id card and 2 banks statements that have been validated, l later did an accident , i was not online for 4months, i now constated that 1xbet deleted my account , i don’t have have access to it again, i chat them 3days ago and they asked another statement, but they kept rejecting it and repeating a robot message that i should provide an original file, but am 100% sure that the file provided is the file downloaded from my banking mobile app.
I read online that is their strategy to lock people account and balance, please help me.
Claimed loss: 114000usd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We wanted to inform you that your account is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, our Security Service requested original documents confirming the replenishment of the game account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Deposit amount not received my gaming Id
Sir maine UPI I'd mita enterprise @rbl ke account me rs.2000 date 03/01/24 time 11.10 pm per diposit Kiya lekin amount abi Tak account me credit nahi hua hai please check kare my gaming I'd nom.[protected] sir please check kare aur amount meri gaming I'd account me credit ker de. main paytm ke dwara payment Kiya hai please check kare aur amount meri gaming I'd per diposit ker de
Claimed loss: 2000 rs.refundable
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request screenshot of the transaction.
Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Bookmaker has canceled all my winnings
1Xbet Account [protected] Name surname: Rotareanu Vadim recorded case by bookmaker [#[protected]] Problem description: Bookmaker has canceled all my winnings 28.12.2023 i has opened an account to 1xbet and i has deposites 3151.24 MDL. On 30.12.2023 i has already >20000mdl. When i tried to withdrawn some money , i has received an rejection with comments-->i have...
Replied
Incorrect order
I only betted on the game Ice Hockey "Germany. DEL
30/12/2023 (16:00)
Adler Mannheim - Kolner Haie" It is only a Single bet but suddenly after I check my Bet History it says I also bet on another game which lead me lossing my bet. I only put my bet on the game Ice Hockey and not in the soccer game. Information is shown on the picture.
*This is the game I put my bet
" Germany. DEL
30/12/2023 (16:00)
Adler Mannheim
1
Kolner Haie
0
Total Under (2.5) "
* This is the game the that i didn't put any bet
" Oman. Division 1
30/12/2023 (16:15)
Al-Ittihad Salalah
1
Saham
3
Total Under (2.5) "
Please see the photo to fully understand my complaint. Thank you so much. Hoping they refund what I bet on my 1xbet account [protected]
Claimed loss: 3000 Pesos
Desired outcome: Please refund the money to my account number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (preferably links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawl not giving
Dear team
I am rahul arora i had 1xbet account with registered number and email id.i was winning good bets.suddenly ur company stop my withdrawals and ask for documents i had given them all documents regarding my account they told me to wait for 72 hrs after 8 days they are saying u find my deposit as suspicious.now they have logout my account and not replying of my email.i have balance of 177358 inr i need my money back.pls ask security department to refund my money i had given them all astropay screenshot under my name.how can a big company do like this.kindly ask them to refund my money earliest.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear team
It has been 6 days i am waiting for ur reply.pls tell me where is my money what is the reason to block my account after complete verification.kindly provide how can i take my withdrawl of full amount.mark this as urgent.
Dear alex
I have found my gaming id .my gaming id is [protected].pls chck all details and unblock my account.
Dear alex
My account is blocked I don't knw my account id.u can chck my details from registered email id rahularora89@rediffmail.com.i had asked support team and security team for account id they are not giving my id and not replying me.this is my hard earned money klindly release my money.u have no rite to keep my hard earned money.if u will not release my funds i will escalate this matter.i have total funds of. 177358 inr this is very much for me.kindly chck my account details with my registered email id.and tell me what u need to release my funds.
Dear alex
I told u i am unable to login i dont knw my account id.u can check my all information from my registered email id rahularora89@rediffmail.com.i asked security team to give my account id they are not replying neither support team is giving me id.why are u not giving my money back.this is my hard earned money u don't have any rite to block my account for no reason.kindly chck my account with registered email address.
Pls chck the email conversation with support team.
Dear alex
My account is blocked and i am unable to get account id my registered email address is rahularora89@rediffmail.com.i had emailed security team they are even not replying me i asked them to provide my account number they are not telling me.i had given all screenshots of astropay what is suspicious in tht pls tell me.i need my money back my total balance is 177358 inr.this is my hard earned money.pls tell me timeframe in how much time ur verification take.i will wait for ur answer.
Regards
Rahul
Dear team
My account is blocked and i am unable to get account id my registered email address is rahularora89@rediffmail.com.i had emailed security team they are even not replying me i asked them to provide my account number they are not telling me.i had given all screenshots of astropay what is suspicious in tht pls tell me.i need my money back my total balance is 177358 inr.this is my hard earned money.pls tell me timeframe in how much time ur verification take.i will wait for ur answer.
Regards
Rahul
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We want to bring to your attention that in certain exceptional circumstances, the Company reserves the right to initiate a unilateral verification procedure of user payments by requesting additional information directly from the payment system.
During this verification process, there is a possibility that the user's account may be temporarily blocked for financial procedures. It's important to note that according to the regulations of certain payment systems, the maximum duration for such proceedings may extend up to 180 days (You can find this information on our website - Terms and Conditions - clause 7.2.9).
Your understanding and cooperation during this process are highly appreciated. Should you have any queries or require further information, please do not hesitate to reach out to us.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
To assist you further, could you please provide us with your account ID. This will enable us to locate your request in our system and address your concerns promptly.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
We have received your comment. Thank you!