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1xBet Complaints 1291

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1xBet My account is permanently blocked.

Please sir don't delete my account permanently. I don't know about your terms and conditions. Gaming I'd :-[protected]. I requested you to please activate my account. Thank u😔

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Update by Aadarsh kumar
Jun 07, 2021 8:52 pm EDT

Hii sir, Gaming I'd :-[protected]...My account was blocked .
I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has ₹9700..

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9:43 am EDT
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1xBet I am complaining about the service regarding the failure of my withdrawal

I was using a Mastercard (Gcash ***1757) for deposit and withdrawal until the system declined the Card. I called CS and they provided an email to reach out to email team. I provided the photo of my passport and I followed the instruction they provided for the troubleshooting. After all, I contacted the security team for verification but until now they still turning me around by asking identity. I have sent my passport which one I used to create my account and they are still asking to identify myself in different form which is not normal.
Now, I just want to be able to withdraw my money left in my account and close it for good since the agent who reply my last email was mocking me.
Info:
Account umber [protected]
Email: [protected]@gmail.com
Cell#: [protected]

I hope to hear from you soon.

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1xBet I win bet but 1xbet not called me winner and did not give me my money-

I place a bet in europe leage final-my team in final match was villareal-I am very happy to see that my team win but when I see it on 1xbet this show me I was lose and not give me my money-please solve my problem-thnks

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Muhammad Tayyab Khan
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May 30, 2021 3:08 am EDT

Why 1xbet not giving answer you

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4:10 am EDT
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1xBet My 1xbet account was blocked today with $ 274

Two days ago, I received the message on my phone number telling me that on the occasion of my birthday on 1xbet, I have two coupon codes valid until next month. I therefore connected to my 1xbet account and I used these 2 promo codes, after having respected the requirements of these 2 promo codes, I managed to bet and I won. At that point, I requested a withdrawal which worked well. The bet using the second promo code was still in progress. as soon as I won the second ticket, I requested a withdrawal, but was asked to contact the 1xbet security department. I immediately contacted said department. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. they confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has + $ 274.

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Update by Michèle FOKOU
May 12, 2021 4:16 am EDT

What amount are you talking about? I have not received anything so far while before the blocking of my account, I was at 151000F present on the said account. 1xbet please reimburse my 151, 000 FCFA. You have no right to block an account without refunding the money in the account before it was blocked. 1XBET, This is a real scam. REFUND MY 151, 000 FCFA TO THE FOLLOWING MTN MOBILE MONEY NUMBER: +[protected].

Update by Michèle FOKOU
May 11, 2021 5:09 am EDT

ID 1XBET : [protected]

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1xBet Payment blocked

I am an old client for 1xbet I make many deposit and withdrawal several time without any problem
3 days ago I make a deposit of 950 eur I lost little but when I try to make a withdrawal of 850 eur they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my id, my passport, 4 type of selfie pic, neteller account pic, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my request has been send to the specialists, wait for the answer, and few hours later they send me following email.
provide us with id document of neteller
I send it 10 time and every time they said: unfortunately we didn't receive your file, nplease correctly attach your file!
when I test him with screenshot pic, they reply screenshot are not accepted for verification
just waste my time with scammer

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1xBet 1xbet scam - blocked account and refused to pay

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I was a new user in 1xbet, I made a deposit of 8, 000 BDT ($100 USD) and was playing slots, fortunately I won a small jackpot of around $1500 USD, but when I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my Taxpayer Certificate, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"" Good Day.
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.""

Here I have shared the full email conversation with 1xbet security team during my ID verification.

https://drive.google.com/file/d/12Clp9C8ilGj4Dce793xZywunt-aFKcYv/view?usp=drivesdk

Desired outcome: Let me withdraw my fair winnings money

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dida getto
US
Apr 24, 2021 9:15 pm EDT

did u get at least your money back bro?

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1xBet Withdraw problem

1xbet mobile app to create my account. Then I have to my mobile and email verified. Then I have to deposit by nagad mobile banking to deposit. And betting over my deposit valus stuck bets settle. But 1xbet showing when time I have to withdraw email to documents needed. I have to set my email address [protected]@gmail.com to [protected]@1xbet-team.com this email to sent my bd govt national i'd card. But 1xbet not solve my problems. Plz I need my full account balance withdraw

Desired outcome: email documents

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1xBet My 1xbet account is blocked

Hi, I have an account on 1xbet, following the winnings, the amount of the account was 205000 fcfa. In January, my account was blocked without explanation, the account is still blocked, I meet all the requirements of 1xbet's security service, for all procedures in my account I was asked to provide the following documents:
1. Photo of my identity card
2. Screenshots of the personal account in 1xbet.
3. Screenshots of my bank account
4. Bank statement
5. Photos of my cousin's ID card I use her bank account
6. Several personal questions
They promised me an answer but since then every time I contact customer service they tell me that they will get back to me. But since then I have received no response.
This has been going on for several days now

Desired outcome: Unlocking my account

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Nd Claps
US
May 09, 2021 7:51 pm EDT

My 1x account has been blocked from yesterday, no transaction made, no casino play from my account with in 2 days please solved this problem, my 1x gaming I'd [protected]
Please solved this problem

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1xBet
May 11, 2021 4:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Nd Claps

Dear Nd Claps!

Thanks for your feedback. We kindly ask you to provide your client ID. We will check all the information and will be in contact with you shortly upon we have new details about your issue

All the best,
The 1xBet Support

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1xBet [protected] ıd help me pls my acount money not pay 1 xbet

My money not pay your yoır sytem ı want my money thıs my transfer id write ok but ı dont have my bank acount money you can look control you see ı dont have my bank acount money ı send you dırect bank acunt you see your pay my money 5000 tl you not pay ı give you curaçua licance autority and ı open case and all bank me write and gıve all bank acount for blook. Frozen. I wait your answer. Control pls. Me not take money and ı give you all document. You send me bank transfer decond. Why not send? Because not pay your sytem. But me send my bank acount. See the bank account transactions I sent you, see for yourself that you do not have the money I got on that date. If you still want to pay me send me the bank receipt

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Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand rubles. In February, my account was blocked without explanation, the account is still blocked, I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the...

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My account with 879.42 euros has been blocked since 04/25, I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours. Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the...

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Money not credited was posted on Oct 7, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1319 reviews. 1xBet has resolved 1083 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
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    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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