Replied
Account Banned and Funds Lost
My account has been blocked since 21/06/2021.
Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer).
All this process only occurred after a withdrawal attempt.
Long time. I wait for your help.
After that, they blocked my account, they do not answer my e-mails and I cant withdraw my funds.
So I'm asking for help to get back my money. Its mine.
My account id is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The client ID that you have specified is not displayed on this site. We kindly ask you to send all details to our e-mail address - public.relations(at)1xpartner.com. We'll check all the information and back to you with the answer
Best regards,
The 1xBet Support
Replied
1xbet scammers and burglars
I do not recommend 1xbet to bet they are lying scammers and thieves never answer the emails.
I no longer want my account, I just want my money back and by no means do they tell me when or how they will return it to me.
their service is a complete mockery.
I am about to be forced to take legal action if 1xbet does not refund my money.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Cheating rules unfair bonus amount
1xbet louda chuthiya sale cheaters they are they given Friday bonus 4000 after winning also thry taken amount from my wallet 1xbet [censored] I sended so many mails but no reply louda sale chuthiya worst chuthiya sale looting money from public very worst site site always struck and while placing bet they will make site they will get monei worst chuthiya sale I will give complaint to cyber crime
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review. To understand all the situation, please describe your question in more details with providing your client ID. We will check all the information and back to you with the answer right away
All the best,
The 1xBet Support
Replied
issue with verification
my id .[protected]
name.Rakesh singh
hello sir i am having issue with withdrawal and live games . i have submitted all the documents to security team which they asked me for and it has been 12 days they r giving me same answer which is wait for a notification now i have no money on me and this is very worst situation for me during covid-19 i beg you for money i put all money in 1xbet pls work on my issue and resolve it asap i hope i will get a good news so thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
account unfairly blocked
Hi, my name is Jerson with the only account in the game id: 3 0 2 9 7 6 1 8 7 which was unfairly blocked due to a false accusation of duplicating account.
provide all my personal information, it is not fair that my account is suspended for a reason.
I don't have another 1xbet account, the one they blocked me is the only one I have.
I am new in 1xbet I have not more than a month and trust for recommendations on the internet.
I want at least to return the money deposited, they are my personal savings.
I need my money!
1- I never had a duplicate account, it was my first time with 1xbet.
Maybe my mistake was putting a promotional code for a website when I opened my account.
2- When and how do I get my money back, many hours have passed and I still don't have my money in my bank account, I need it !
my account is totally blocked and I can't even enter to withdraw my invested money.
The complaint has been investigated and resolved to the customer's satisfaction.
We have sent an additional request to the Security Service regarding your question. According to the data received, your account was blocked for violating the multi-account T&C (creating several accounts) or rather for registering multiple accounts. In this case, the 1xBet Betting Company acted in full accordance with the Rules.
All information on the return of deposits in the event of an account blocking is spelled out in Term 2.30.
According to the Terms and Conditions, you have already withdrawn the entire amount of the deposit.
All the best,
The 1xBet Support
We have clarified all the necessary information according to your situation. Your account has been blocked for violating the multiple accounts T&C (creating several accounts):
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
All the best,
The 1xBet Support
Replied
Withdrawal
Hello
It has been 7 days I have submitted all the documents to security team for a withdrawal issue but so far I got no solution to my problem pls I am so tired of waiting and I want to make a request that kindly pls resolve my issue asap
This is my id and name and passport number
[protected]
Rakesh singh
N9700290
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet account is blocked
Member id : [protected]
Login no. +[protected]
Nid: [protected]
Last deposit : 10000/-
Please sir Give back my id
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Withdraw
1xbet is cheater. They do not pay for my withdrawl. They bring an excuse every day.It is now four days.23000tron (trx) .
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review. To understand all situation, please describe your issue in more details with providing your client ID.
We'll be in touch and answer you
All the best,
The 1xBet Support
Replied
My game won and show i
My game is won and my id show in loss what is this
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Totally cheating with me
Member ID: [protected]
My account is blocked due to multiple account creating violence.
I Emailed Security team several times, but they didn't give a single response.
I need someone to help.
I have already started to spread this message that whenever You will profit from 1xbet. 1xbet blocked you for nothing.
1xbet.com Facebook official page didn't help to get my back.
They blocked my ID without any caution.
Actually, I didn't know multiple account violence. That's why, 1xbet blocked my ID forever.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation - please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and describe it please with providing your client ID
All the best,
The 1xBet Support
My gaming I'd: [protected]
I registered the account in February 2021, for the first time I made deposits for a total of about 18072 USD.I was deposited from 1xbet cash agent. My agent was in problem that's why I submitted a claim for change my agent. In February, my account was blocked without explanation, the account is still blocked, I fulfil all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents:
1.Photo of the National I'd card both side.
2. Deposit slip.
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.
Several forms
2 completed questionnaires and sent by post to Ukraine.
Notarized certified National I'd card sent by post to Ukraine.
2 Skype conferences, where I answered all the questions.
Photo utility bill and birth certificate.
In the rules of 1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point, to my questions:
#What is the procedure that is carried out with my account?
#What are the replicas for this procedure?
#What kind of violations do I suspect?
#The timing of this procedure?
#A complete and concise list of necessary documents for its completion.
#Explanations that the rules do not specify specific documents that can request 1xbet.
I did not receive an answer, they ignore me and one answer comes to all my letters:
“Your account is under investigation, you need to follow the instructions listed on the site."
#I contact with 1xbet India facebook messenger now they didn’t respond.
Replied
Money vanished frm my wallet
15 days ago automatically my 1xbet account was logged out and thn when i tried to log in back its not happening tried many times to create new password using frgt password option but still it's showing invalid user id or mail. I tried putting my registered mail id / phone no / customer id but none of ths is accepting there is (3300 to 3500)rs in my ACC but I'm not able to log in back so tht I can gt access to play using tht money. Mailed so many times on 1xbet offical website fr india but they are not replying back last time also bcoz of deposit request issue my 2000 rs went missing and I have still not got tht. 1xbet is just loosing their trust frm me. This is a fake site which eventually eats all ur money I have atleast paid 25000 rs in my 1xbet wallet to play u can check my history of transaction and bets. Im one of their valuable customers if things will happen like ths thn I'm not intrested anymore playing on ths site. Customer representative also only ask what's ur issue but after telling thm no body replys back. Seriously very very worst customer service thy have . 22bet is 1000 times better il say thy revert u very quickly and resolve problem. My customer id is [protected].Hope I get justice ths time
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The data that you have specified is not displayed on this site.
Please contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and give you an answer
All the best,
1xBet Support
Replied
Deposit amount not added to gaming wallet
I have added 20000 through debit card it's been 5 hours my amount not added to gaming account, and 1 hour back added 40000 rupees through upi fast which is also instant deposit payment but still they have not added my gaming balance pethatic customer support no one will respond even you say mentally unstable I'm and tried to suicide also because of there in capabilities of adding my amount to my wallet very poor application
Desired outcome: If my 60000 add to my gaming wallet it will be helpful
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Account is blocked
Sir.
I didn't get any solution.
I didn't know Multiple account rules of 1xbet.
That's why, 1xbet blocked my id.
They should give me only one chance and Warned me about multiple account creating policy but they didnt.
Please give back my id. I will never any account. I will continue only this account which is blocked.
Please Do it for me as humanity
Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT
My Account is blocked due to multiple account creating violence. You blocked my id its ok. But My Existing balance in my account 28898 BDT. Give me. And then block.
Its my right to get my existing balance
Sir.
Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT
Give me back my id anyway
Thank you for contacting us. The answer for your situation has already been provided to you several times on 1xBet Official Facebook page.
Your account has been blocked according to the rule:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
All the best,
The 1xBet Support
Thank you for contacting us. The answer to your situation was provided to you on Facebook yesterday.
Please check your inbox messages
All the best,
The 1xBet Support
Replied
account blocked and deposit money freezed
User id : [protected]
Hello team,
please review this account. its been closed by your security team stating i have duplicate account which is totally false statement
I have only 1 account and i provided all documents required.
this is only done by intension not to pay my money.
i deposited 47000 INR and at time of closure it was 50000 INR in account
take your winnings and atleast give back my deposit 47000 INR. guys im in very difficult situation in covid pandemic . this money is gonna save one life. please refund my deposit literally begging you.
user id [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The data that you have specified is not displayed on this site.
Please contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and give you an answer
All the best,
1xBet Support
Thank for your review. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
My 1xbet account is blocked. I can't login. Help me
ID: [protected]
Email Address: dr.[protected]@gmail.com
Member id: [protected]
Login no. +[protected]
I can't login into my account.
I Emailed several times to this address
[protected]@1xbet-team.com. But i didn't get any response.
Please help to get back my account.
My account had 28890 TK/ BDT
Please help.
My mail : dr.[protected]@gmail.com
Desired outcome: Within 72 hours
Sir.
I didn’t get any solution.
I didn’t know Multiple account rules of 1xbet.
That's why, 1xbet blocked my id.
They should give me only one chance and Warned me about multiple account creating policy but they didnt.
Please give back my id. I will never any account. I will continue only this account which is blocked.
Please Do it for me as humanity
Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT
Member id: [protected]
Last deposit : 10000/- BDT
Login no. +[protected]
Last Balance : 28898 BDT
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. The answer to your situation was provided to you on Facebook yesterday.
Please check your inbox messages
All the best,
The 1xBet Support
Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we receive a response from the Security Service, we will definitely provide you with an answer. Please expect a response during the day
All the best,
The 1xBet Support
Thank for your review. To understand all situation, please describe your issue in more details to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Account block and withdrawal suspended
I was submitted all documents but still 1xbet suspend my account I think people's told me Truth that 1xbet is a scam 1xbet I'd [protected] if anyone help me then kindly help me 650+$ in my account .
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your feedback. Please check the client ID that you provided for correctness and provide us with your game account number (account ID). We will check all the information and back to you with the answer right away
All the best,
The 1xBet Support
Replied
Betting fraud
Hi
I win bet but 1xbet not called me winner and not give me my wining-1xbet not giving me my money-I place abet in europe leage final-in final my team was villareal-I won bet but 1xbet called me loser-please solve my problem-my user client id is [protected] and bet slip number is № [protected] /time of processing 27.05.2021 | 02:23-please solve my problem-
***thank you***
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The 1xBet Company is constantly working to improve its service. To clarify all your questions about the bet slips, you can also contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers
All the best,
1xBet Support
Replied
My account is permanently blocked.
Please sir don't delete my account permanently. I don't know about your terms and conditions. Gaming I'd :-[protected]. I requested you to please activate my account. Thank u😔
Hii sir, Gaming I'd :-[protected]...My account was blocked .
I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has ₹9700..
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The data that you have specified is not displayed on this site.
Please contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and give you an answer
All the best,
1xBet Support
Thank for your review. To understand all situation, please describe your issue in more details with providing your client ID.
We'll be in touch and answer you
All the best,
The 1xBet Support
Replied
I am complaining about the service regarding the failure of my withdrawal
I was using a Mastercard (Gcash ***1757) for deposit and withdrawal until the system declined the Card. I called CS and they provided an email to reach out to email team. I provided the photo of my passport and I followed the instruction they provided for the troubleshooting. After all, I contacted the security team for verification but until now they still turning me around by asking identity. I have sent my passport which one I used to create my account and they are still asking to identify myself in different form which is not normal.
Now, I just want to be able to withdraw my money left in my account and close it for good since the agent who reply my last email was mocking me.
Info:
Account umber [protected]
Email: [protected]@gmail.com
Cell#: [protected]
I hope to hear from you soon.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. The data that you have specified is not displayed on this site. We kindly ask you to send all details to our e-mail address - public.relations(at)1xpartner.com. Specify please your client ID. We'll check the information and back to you with the answer
Best regards,
The 1xBet Support
Thanks for your feedback. To understand all situation, please specify your client ID. We will definitely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
I win bet but 1xbet not called me winner and did not give me my money-
I place a bet in europe leage final-my team in final match was villareal-I am very happy to see that my team win but when I see it on 1xbet this show me I was lose and not give me my money-please solve my problem-thnks
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your feedback. Please specify your client ID and your bet slip number. We will check all the information and will be in contact with you shortly upon we have new details about your issue
Best regards,
The 1xBet Support
Why 1xbet not giving answer you
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
