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Withdraw problem
1xbet mobile app to create my account. Then I have to my mobile and email verified. Then I have to deposit by nagad mobile banking to deposit. And betting over my deposit valus stuck bets settle. But 1xbet showing when time I have to withdraw email to documents needed. I have to set my email address [protected]@gmail.com to [protected]@1xbet-team.com this email to sent my bd govt national i'd card. But 1xbet not solve my problems. Plz I need my full account balance withdraw
Desired outcome: email documents
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We kindly ask you to send all details to our e-mail address - public.relations(at)1xpartner.com. Specify please your client ID. We'll check the information and back to you with the answer
Best regards,
The 1xBet Support
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My 1xbet account is blocked
Hi, I have an account on 1xbet, following the winnings, the amount of the account was 205000 fcfa. In January, my account was blocked without explanation, the account is still blocked, I meet all the requirements of 1xbet's security service, for all procedures in my account I was asked to provide the following documents:
1. Photo of my identity card
2. Screenshots of the personal account in 1xbet.
3. Screenshots of my bank account
4. Bank statement
5. Photos of my cousin's ID card I use her bank account
6. Several personal questions
They promised me an answer but since then every time I contact customer service they tell me that they will get back to me. But since then I have received no response.
This has been going on for several days now
Desired outcome: Unlocking my account
The complaint has been investigated and resolved to the customer's satisfaction.
For this moment you are going through the standard verification procedure provided by the 1xBet Rule:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The Security Service is now waiting for the ID of the **3734 cardholder. Please provide the necessary documents to verify your account
Best regards,
The 1xBet Support
My 1x account has been blocked from yesterday, no transaction made, no casino play from my account with in 2 days please solved this problem, my 1x gaming I'd [protected]
Please solved this problem
Dear Nd Claps!
Thanks for your feedback. We kindly ask you to provide your client ID. We will check all the information and will be in contact with you shortly upon we have new details about your issue
All the best,
The 1xBet Support
Replied
[protected] ıd help me pls my acount money not pay 1 xbet
My money not pay your yoır sytem ı want my money thıs my transfer id write ok but ı dont have my bank acount money you can look control you see ı dont have my bank acount money ı send you dırect bank acunt you see your pay my money 5000 tl you not pay ı give you curaçua licance autority and ı open case and all bank me write and gıve all bank acount for blook. Frozen. I wait your answer. Control pls. Me not take money and ı give you all document. You send me bank transfer decond. Why not send? Because not pay your sytem. But me send my bank acount. See the bank account transactions I sent you, see for yourself that you do not have the money I got on that date. If you still want to pay me send me the bank receipt
![1xBet - [protected] ıd help me pls my acount money not pay 1 xbet - Photo 1](/images/complaint/full/1015289/compl_15297877623855.png "1xBet - [protected] ıd help me pls my acount money not pay 1 xbet - Photo 1")
The complaint has been investigated and resolved to the customer's satisfaction.
Please specify was your issue resolved? Did you received your funds?
Best regards,
The 1xBet Support
Replied
caution! scammers from 1xbet!
Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand rubles. In February, my account was blocked without explanation, the account is still blocked, I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the...
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1xbet/account blocked with 879.42 euros
My account with 879.42 euros has been blocked since 04/25, I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours. Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the...
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
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Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
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1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
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To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
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The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
