Replied
Refusal to undergo verification
Can't blame me for not trying, i've complied to all your security department demands but they chose to keep nagging me asking for original photos I don't know about.
I've come to conclusion that I want your general rule 2. (31-32) apply to my account "If the customer refuses to undergo verification, the company reserves the right to void their bets... We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)"
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. According to the T&C of the Company, a decision on the return of deposits can be made only after the completion of the verification procedure:
2.30. Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation)
We kindly ask you to follow the instructions of the Security Service. If you have any other questions - we are always in touch and ready to help you
Replied
Payment not received in my bank account
My gaming id - [protected]
Name - Suhas M
I requested to withdraw the amount 1950 INR around 23:17 on 28-09-2021 through UPI payment option, 1xbet gaming application is showing withdrawal successful and confirmed by the operator but I have not received any amount in my bank account(both screenshots are provided below). Its been 72 hours, these are the useless ticket id's they have given #[protected] and #[protected], am frustrated this is second time am facing this type of issue with your worst transaction facilities previously it took more than a week
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit not add in my gaming account
Sir I was Deposite 2 time butt deposite not add my gaming id plz help me sir.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Payment not received
I have done cash withdrawal of 20000 on 27/9/21.
on 28/9/21 it says transaction is successful and completed, but no amount is credited to my bank account. I have even confirmed with my bank.
here are my details:
Id:[protected]
gmail:[protected]@gmail.com
phone no :[protected]
I have been trying to reach out via various forums but there is no response from your end. please solve my issue. I have attached the photo of my bank statement
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit problem
Dear sir
2 days i contact email or chat but no reply
So why i compline sir
2 days over not solve my problem..
No calling my mobile ..
Now what i doing sir tellme
I am not playing 1xbet sir..
My id : [protected]
Trn id : 8IR2IP9TMO
My no : [protected]
Agent no : [protected]
Time : 21:16 PM 27/09/21
Amount : 12, 700 Tk bkash
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Wrong update of ticket no [protected]
My ticket with the above number was wrongly updated as lost instead of win.
I staked total fouls of under 20.5 in the match between Dynamo Moscow vs Rubin Kazan and at end of regular time, total fouls of 20 were recorded. However, my ticket was updated as lost and the figure incorrectly captured as 21.
Kindly find attached a screenshot of the match stats from 1xbet and LiveScore showing full match stats. Kindly review and effect corrections accordingly.
My member id is [protected].
Desired outcome: Update my ticket as won
![1xBet - Wrong update of ticket no [protected] - Photo 1](/images/complaint/full/1310419/compl_70nfudfme4382ah7t0j8o6488j_10d6f252c790c529bf8562d0edbb09b7.png "1xBet - Wrong update of ticket no [protected] - Photo 1")
![1xBet - Wrong update of ticket no [protected] - Photo 2](/images/complaint/full/1310419/compl_70nfudfme4382ah7t0j8o6488j_3aba44f7d178150d04e3f52ab5e17fb5.png "1xBet - Wrong update of ticket no [protected] - Photo 2")
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify your client ID, betslip number and send all the details about your situation. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Was this resolved. I havethe same situation
Replied
Withdrawal
l made a deposit using bank card but now l can't withdraw my money because there is no option for me to withdraw using bank card. The 1Xbet consultants said l should use another method to deposit money into my account so that l can be able to withdraw and place bets with odds of more 1.1, l used astropay to deposit money into my account and placed bets with odds of more than 1.1 but they are still refusing to give me my money back.
l spoke to the security department they requested my lD document, bank card and proof of deposit but still they are refusing to approve my withdrawal.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify your client ID and send all the details about your situation. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Withdraw block by security department
It's almost 1week gone and I'm still can't withdraw my winnings and my original money too I used to talk to the Security Department by mail and attached all documents they need but they still keep asking me the same things many times I saw the company logos every where in the club especially in Spain I couldn't believe they followed the scam way I'm so tired please help me ..thanks ...
Desired outcome: Very bad service
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify your client ID and send all the details about your situation. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
I made a deposit on mine account and the deposit the not exit on mine account I hate 1xbet that a shot of you
Replied
Unresolved issue being treated as 'resolved'
Okay I first raised a complaint on 20th July 2021 on this platform. Today I went checking around and found out that the issue I raised had been treated as 'resolved'. First of all the issue is far from resolved considering what I was complaining about has not been corrected. My Gaming account is still blocked by the 1xbet team. They have refused to cooperate and no longer replying to my emails. I still don't have my money back! No one contacted me on the resolution of this matter so something feels kinda fishy on here. Either 1xbet is controlling this "supposedly" independent platform or someone was bribed.
Your security department no longer respond my emails.
What happens to my account now that no one wants to respond to my issues
I can't retrieve my ID right now. You blocked me from accessing my account but if you do a follow up an account attached to my email mciechebet@gmail.com has my ID in there
The complaint has been investigated and resolved to the customer's satisfaction.
We have checked the information on your question. Your request is currently under review on public.relations(at)1xpartner.com. As soon as we have new information, we will surely back to you with an answer
All the best,
The 1xBet Support
We have clarified the information with the Security Service. At the moment your account is blocked in order for your account to be unblocked, please provide originals of the photos
Best regards,
The 1xBet Support
Thank you for providing additional information. We will check all the information on your request and get back to you with the answer
All the best,
The 1xBet Support
Thank you for your review. We kindly ask you to specify your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Odds change
My client id [protected] 1xbets gives me low odds due to my winnings. When we regularly win they decrease odds rates so this is unfair. Screenshot of my friend and my account is also attached where very clearly you can see that odds difference. So kindly take action against 1xbet. And give me normal odds like others.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. There are several levels of maximum bet amounts applied in our Company, depending on the statistics of bets (not profit) of clients. Statistics are maintained by our analysts who have re-checked your account. After a detailed check of the statistics of your bets, a decision was made about these limits. At the moment they will remain unchanged. However, these limits are not permanent and may be revised. You can keep placing bets
Best regards,
The 1xBet Support
Replied
Amount and account blocked from past 1 week
I have been regularly depositing and withdrawing funds in 1xbet. Last week when I made a transaction they blocked my account and amount and asked me to submit documents related to the transaction. I have submitted each and every documents which is related to the transaction I have made. I have provided my bank statement Paytm transaction screenshot. But still they are not willing to unblock my account nor to release my amount. When they can find each and every transaction in my statement still ur security team is behaving like illiterates.
Requesting you to please review my transactions and unblock my account or release my amount.
M sorry to say this, The worst and hopeless customer support and security team u have..
There is no use of complaining about the issue... My account was already been verified 2months ago. Still I have shared all the documents. From past 16days I am waiting for your response. I haven't received any update from ur end.
If there is any courtesy left please unblock my account or release my blocked amount.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To check the status of your verification procedure, please contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and give you an answer
All the best,
1xBet Support
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information
All the best,
The 1xBet Support
Replied
Withdrawal block by security department
HI 1xbet team, I am user ID :[protected]. It almost 5days gone I still can't withdraw my winnings. I already contacted security department by mail and attached all requirements but still not a good response from them. Please kindly help me. The keep asking me the same thing again and again but won't mention what the files the still need from me.. I almost tired. Please help me. Thank you.
What was really going on my issue, ? Still I can't withdraw my winnings, it almost more than 2weaks, I have contacted all of your departments by mail, but still there is no a good response and solution. Is this kind of bad behavior is good for company like you? Please pay attention on my issue
Please help me as soon as possible... Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience. Your appeal is in progress on our 1xBet Official Facebook page. To resolve your question as quickly as possible, please contact - https://www.facebook.com/1xbet.ind directly. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for your patience. Your appeal is in progress. As soon as we have new information on your situation, we will immediately respond to you
All the best,
The 1xBet Support
We have checked the information on your question. Your request is currently under review on public.relations(at)1xpartner.com. As soon as we have new information, we will surely back to you with an answer
All the best,
The 1xBet Support
Thank you for your review. We kindly ask you to specify the exact date, time, amount of your transaction and your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Withdrawal reject
[protected] this is my gaming account. The balance of my account is almost 5000$ and this is my wining from matches bets 1xbet reject my withdrawal and demanding documents which I was already submit they again Demand me until bill then I was sent it through email each and every thing I was provid now when I ask how much more time through email they told me wait your trun only that's it so they are scammers 1xbet is scam if someone can help me so contact me screenshot of email also attached.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for providing all the necessary data. The client ID that you have specified is not displayed on this website. We kindly ask you to send all the details to our e-mail address - public.relations(at)1xpartner.com. We'll check all the information and back to you with the answer
Best regards,
The 1xBet Support
Thanks 1xbet security team my issue is resolved now my funds are successfully withdraw.
Now not respone from 1xbet still waiting almost 4 days gone
I sent email through my email screenshot of mail is attached
Replied
My deposit request is not credited
Dear sir,
I made a deposit request of 3000 tk to 1xbet account. As per their rule, deposit request is to be credited with in the time of 20 min to 24 hours. 2 days have already passed but no amount has been credited to account. I tried to communicate with 1xbet authorities through their customers assistant channels but they didn't response
The details of my that deposit transaction :
1. 1xbe User ID: [protected]
2. Transaction ID: 70W1PTP7
3. Client Number (The number from which you paid): [protected]
4. Agent Number: [protected]
5. Date and time: SEP 17, 05:37 pm
6. Amount: 3000 tk
7. Transaction screenshot
Desired outcome: My deposit request has to be credited
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Blocked appeal
Hello Sir. My Gaming id is [protected] Country: Bangladesh Name: Mehera Banu Payment system: 1xBet cash agent. I have 17760+ USD I was requested for change my agent for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I...
Replied
1xbet has blocked me from withdrawing funds from my account asking for requested documents
Hii myself aniket
I'll wIthdraw but error Request for documents. Please email the security team.
I have send all document all bank statement all Astro pay screenshot all photo ideas but you are requirement more than more I have gut feeling you have not withdrawal to my amount To mi to please tell me how can we withdrawal all my amount for my account to any other option I have already bank statement to send you for transaction details add money and withdrawal transaction to security team mail me You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing)
I'll send again security team mail Your data is currently being verified. You will receive an answer shortly.All requests are processed in turn. Please wait, you will get a notification.
Plz help me My document [#9604100]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify your client ID and send there all the details about your situation. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Sis your peroblem is solved or not because same peroblem whith me
Sis your peroblem is solved or not because same peroblem whith me
Replied
Withdrawal
One month passed trying to withdraw my fund. And they are playing with me they don't respond and when they did they always asked for more documents. And when I provide the documents they don't respond.
I tried to use my credit card for withdrawal i got message says rejected by operator they told me try another method and I did through MuchBetter app.
Now they asked for verification. I sent the documents they need for verdicts since 3 days today they replied try your bank card which they know it's rejected by operator.
Its a game i dont know when it will finish
More than 50 emails between me and them just wasting time
Anyone can help
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify your client ID and send there all the details about your situation. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Withdrawal problem
Before, if I withdraw cash in 20 minutes I'll recieve alert. But now it will take up to 8 hours or more.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
He didn't explain why don't deposit in my account.
I mail lot of time to given explanation about this when I loss my money they don't have problems in passed 6 months but when I didn't loss in last 6-7 days suddenly 3 name and did you know I know 2 person but I don't know third person because I know 2 person didn't deposit amount in my account so, I want from him to given proper reason when 2 person bet and I bet to cheats him . Given proofs and then i didn't say to open my account otherwise he open my account or given my amount which have deposit in passed 6 months.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID
All the best,
The 1xBet Support
Replied
I credited 500 to my account still has not showed up. I emailed but still no reply .1 day already
I credited 500 to my account still has not showed up. I emailed but still no reply .1 day already
I sent payment via gcash
I attached photo with the 500 pesos. but i forgot to edit the amount from the minimum 300 to 500
the operator has refused it
so i messaged the online consultant. but she didnt help me and told me to email it. i emailed already but still no reply
1xbet philippines
[protected]
Desired outcome: to credit the 500 to me
account number : [protected]
mode of payment gcash
amount 500
September 8 6:05pm
reference number
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for providing all the necessary data. The client ID that you have specified is not displayed on this website. We kindly ask you to send all details to our e-mail address - public.relations(at)1xpartner.com. We'll check all the information and back to you with the answer
Best regards,
The 1xBet Support
Thank you for your review. We kindly ask you to send there all details about your question. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
