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4.5 23 Reviews 1259 Complaints
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1xBet Complaints 1259

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8:46 am EST
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1xBet Deposit amount got looted

I had made a deposit of Rs 50000 inr through net banking on Oct 30 2021. The amount got deducted in bank, it was never added to my wallet. I have mailed contacted customer support call them, no response, As money is looted by these spam 1xbet looters never trust these spamsters don't deposit even 1rs too. I didn't receive refund neither added to my 1x wallet

Desired outcome: Please Add to 1x walet or Give me a refund

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11:51 am EST
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1xBet 5 days ago deposited amount not credited till date

5 days ago I have deposited amount via pone pay not credited to my account amount Rs. 4000

Banking Name Y S ENTERPRISES

Transaction date 29.12.2022

I sent money on Mobile no [protected].

I have attached screenshot of my 1x bet account. Amount not credited.

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1xBet Deposit not creditet in my account

Hello, I have deposited 4000 dirhams through CIH BANK method on 20st Décembre, and the money is still not deposited in my account, so please help me. I have already mailed all of the evidence to the company. I have emailed and called them multiple times and they are saying the same thing and now it has been 14 days and I have not received any refund so please help me. I am really very disappointed

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Msgt_1025
Davao, PH
Jan 03, 2023 7:45 pm EST
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This is what I experienced as well. My deposit was October until now nothing happened. They keep on telling you to wait. And it will take them days to reply to your emails and just ask you to wait. Haha.

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5:27 pm EST
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1xBet Holdem poker win not paid

I bet 40 on bonus play. 80 on ante play. I got trips 10 on my 2 cards plus 3 community cards. I won the bonus bet. I bet 160 on the play bet. I was not paid 9n ante and play bet. Complaint was filed. I took them 5 days to process and check my complaint finally saying i was refunded 160 which dont make sense because my total bet was 280. Seems theyre just making reasons for me not to pursue my complaint. Upon checking my player history they deleted the history of my complaint date. How would i get refunded 160 when it doesnt support my bet. No proof that i was refunded was given also

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1xBet cheater 1xbet

I wrote and complained many times, I told them, they don’t understand the word, damn the day we became a member of this site, they confiscated exactly 11 thousand dollars. Although my mother and I have separate accounts, we sent whatever document they wanted, the same bet on both accounts, cross bet etc. There is absolutely no but they do not understand the word because they do not have good intentions, it is haram. money to you. moreover, they do not give us the last money we invested. Even for the last money we invested, the code is absolutely damned 1xbet.

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Update by Mehmet Karaca
Jan 04, 2023 4:53 am EST

1xbet confiscated exactly 11 thousand dollars and they do not even give my last deposit to the account. If you do not unblock the account, give me my last deposit immediately!

ıd: [protected]

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10:23 pm EST
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1xBet Send me credit

User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com
Pls i wait you
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User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com

Desired outcome: Deposite not recived

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1xBet My E-wallet balance is already deducted but my credit on the web still 0

So today i deposit Rp. 400.000 via Dana

Normally after compleate the deposit prosedur credit balance in apk automaticly add after relog... So i try making another deposit req in the apps again... I got mail in my acount that my deposit is reject by operator.. But due to the date time i assume the only reject my second req, its just like my first deposit req is disappere somewhere and lose my money for free...

This is my first problem deposit in gambling site, hope i can get my credit asap..

Desired outcome: Please refund my money or add it to my 1xbet credit ASAP...

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The deposit suces already

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1xBet 1xbet deposit problem

29th December at 8.51PM I have sent 7000BDT to Nagad agent through 1xbet deposit option. More than 10 hour has been passed but still I did not got my deposit in my account. As per as 1xbet law I also sent email with every details but also didn't get any reply yet. I am a student. This money is very important for me. Please solve this issie. Please check screenshots bellow

Player Id - [protected]

Transaction id -71M7C06I

Client Number - [protected]

Agent Number - [protected]

Time - 8.51 PM, 29th December

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Update by Faisal Karim
Jan 02, 2023 8:55 am EST

I mailed them a lot. they didn't replied even.

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8:59 am EST
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1xBet Account unlock and normal customer support

My login: [protected]

My ID: [protected]

Full name: Ogurtsov Anton Igorevich

Balance: 72**$ USD

My problem is that support either does not want to solve my problem, or does not want it to be solved at all. All i say here have proofs on my screenshots.

I Registered in 1xbet when i was in Republic of Kazakhstan, on my own local number, which belongs to me according to the documents.

I Deposited money fist time via Webmoney system 1515$ & ordered withdrawal once (successfully) same amount after winning. After that, I made bets, lost, won, replenished my account several more times, until I got positive balance.

Deposit amounts: 1515, 2000, 500, 1000, 1000, 1000 USD. via Webmoney

After I decided to withdraw the money again, the problems started. I was asked to write them an email to solve a problem with my account.

To verify the authenticity of my personal data, I was asked for photographs of my documents. All this I have successfully provided. Then I was asked for screenshots from webmoney , which I also successfully provided. After that, the support service requested a photo where I keep my documents against the background of conversation with them, I had to take these photos twice, because the first time they didn’t like something.

Then they asked why I registered several accounts in their system (this is not so). I said that I don’t have any accounts, to which I received a question about some kind of person (Baimukhambetov Nurdaulet), to which I said that I don’t know such a person. Asking why this question - I also did not receive an answer.

After that, a series of requests for various documents continued, from paid utility bills to snls, inn (tax id in russia). The account was never unlocked. Today they asked me for a photo with the inscription they needed on a piece of paper and today's date. I sent all this to them, to which I received a letter that I need to go to my personal account and go through the procedure there (without specifying which one). In my account, I saw that I was blocked and I needed to file an appeal, which made me scared, because I provided everything and did nothing.

Now im here & asking 1xbet support team to contact me directly with normal answers on my mails and unlock account & then withdraw money.

Thanks

Desired outcome: Account unlock & withdraw funds from account

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9:33 am EST
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1xBet Rejected Deposit without any reason

Hi there,

Last Wednesday I have deposited EGP 500 via InstaPay to Vodafone cash wallet. However, I got a message on the app that my deposit was rejected.

The amount neither reflected in my 1xbet account nor refunded to my bank account.

I have sent a complaint email but nobody replied.

My account ID is [protected]

My user name is zizoo21

This is not the first incident with money deposit with 1xbet.

Desired outcome: Refund the amount to my bank account.

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Update by zizoo21
Feb 04, 2023 8:01 am EST

More than 4 weeks and my money was gone without any reply from your side.

Update by zizoo21
Jan 14, 2023 4:14 pm EST

3 weeks with no solution till date. Will never use 1xbet again for sure

Update by zizoo21
Jan 05, 2023 12:49 am EST

Thank you for the reply. However, I tried already contacting you via processing-ar@1xbet-team.com since last Wednesday but without any action till date.

Actually, this is the second time I face this problem with 1xbet. So I believe you have serious problem in money transfer process which should be resolved ASAP.

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12:09 am EST
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1xBet I made two bets I cannot view it on my history n also the payment I made it’s not in the history

I made a deposit on the 24-12-2022 and I placed two bets on the same day, 1 bet I lost and 1 bet it should be unsettled. Now when I want to view my bet it’s not there plus it’s not in the history I’m trying to view my bet history for tht day n also my transaction history n nothing is showing up. I want to see the bets I made so tht everything is fine n the unsettled bets also which should be settled by 30th December

I have my deposit screenshot Pliz provide my history of bet n transaction for tht deposit

Desired outcome: I think someone has played with my information Pliz look into in

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Adebayo Hafeez Olamilekan
Osun, NG
Dec 29, 2022 2:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I deposited 2000naira on my 1xbet account and didn't credit me and the money have been deducted from my bank account

1xBet
1xBet
Dec 29, 2022 4:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Adebayo,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question

All the best,

The 1xBet Support

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1xBet Cyber crime

I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com They organise and controls each game of players who plays, As a result, they keep on looting Me from a year and multiplied my debts day by day to this much huge amount 3000000 lakhs and now also they cheats on each game I play. You All may aware Of the situation if someone can control the casinos' games what will happen It is running with fake live dealers without any fairness. how they are working is evolution creates gaming software using the algorithms and their client SoftGamings like mediators gives these services to parimatch after this evolution runs the games by the wish of casinos and the website 1xbet and the results of each game they can control by using their machinery and website are aware of the winning timings and results of each game they will reject the bets at the winning time will not allow depositing or server error after looting soo much and their some of the games shows are crazy time,dream catcher ,monopoly etc for your references many Indians and Keralites and from each state is are playing here Soo many would have [protected]@uicided also they are collecting and paying through illicit transactions in an improper channel by third party names without any rbi guidelines And regulations They don’t have any compliance to the government of India or Telangana state Or government approved authorities. They are doing a huge crime by conducting live casino games covertly of sports betting I assume that routing money outside India by collecting money through credit cards in foreign currencies and money laundering may be the main objective I think. Please immediately take action to ban the online casino services or strict regulation on them 1x bet and evolution games in India otherwise soo many will [protected]@uicide It is not a small amount of game they are doing. a poor person like me who lose this much means how many thousands of crores would have been looted and their payments of third-party deposits will not credit back to the bank or in the game and even the bank is not able to find it out .they are not at all receiving or paying on the name of 1x bet I have all the documents of credit card transactions and online bank transactions they will kill people by day to day. Please take action immediately strict action or monitor this website and how their workings 1x bet and evolution games evolution.com please block it otherwise they will destroy countless lives please for more details I can provide because I am a victim of their crime. And evolution games are banned in soo many countries also. there are so many websites is there other.

while searching on google reasons why parimatch is legal in India

Reasons why 1x bet is legal in India
However, most states choose to adhere to the Public Gambling Act of 1867. The Public Gambling Act considers gambling as a punishable offence, but only when done in a public house. This means that betting online on websites and apps is not considered illegal in India.

if a law doesn't there regulate them means it will continuously happen to so many people and no one will not react to it because of fear.

Respected all dignities if this mail is irrelevant means please pardon me and please ignore it as folly.

this email is sent to all nodal officers of each state and its secretary's office and rbi complaint centre

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1xBet My 1xbet account was blocked

I'm from Nigeria, my account was blocked with 350,000 naira in it, I have been able to withdraw in the past but this time around I was told I needed to send my documents to the security team, after submitting all the necessary documents, they then asked if I know some people which I responded by saying no, the next mail I get is a mail of my account being blocked and they are restricting from loggin in or withdrawing from the platform

Desired outcome: I want to be able to withdraw my winnings because I have broken none of their rules, I have been a diligent customer

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Update by Akinrinade Akinkummi (2019/8659)
Jan 07, 2023 7:58 am EST

I still haven't gotten a reply on this issue, my account id is [protected], I never opened another account because I need it was not acceptable by 1xbet, I won a sum of N500,000 and was able to withdraw N170,000 please can this be reinvestigated, my email is kikunmi2000@gmail.com, thank you

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1xBet 1xbet does not give 11 thousand dollars

I have been using 1xbet for 8 years and my mother was playing from different sites. I made my mother a member because the money withdrawal was fast at 1xbet. They blocked our account for 199 thousand TL (about 11 thousand dollars), so two people from the same family cannot use the site, I told them many times, they refused, I said, check both accounts, same bet, cross bet etc. There is no certainty, if I say it is empty, they blocked the account for 14 days, please help us, we did not cheat, there is not even the same bet in both accounts...

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Update by mehhmetkaracaa
Jan 09, 2023 10:19 am EST

The problem was not solved. 1xbet blocked the 11 dollar account unfairly, I will complain everywhere about this company...

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1xBet 1xbet blocked the account and does not give my deposited money!

They don't give the money I deposited as if they blocked the account. If you think I gave it, the number you see in the photo sent money to the payfix account 4 times to open the account and asked for it back. After I blocked the account, I didn't receive any money from you...

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1xBet 1xbet is regret...

As if it's not enough that they blocked the account unjustly, they also lie, no one gave me the money I deposited, give me my deposited money immediately...

ID: [protected]

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1xBet 1xbet blocked my account

I am someone who has been taking bets on your site for about 8 years, I have not encountered any problems, I was very pleased with your site. up to 13 days ago. My mother was playing and taking bets from another site. Because I love 1xbet, I made my mother a member of your site. My mother's account has been blocked for 13 days. We didn't cheat, we sent whatever document you asked for. Same bet, no cross bet. Our life has been a dungeon for 13 days, please check it again and make me love you again.

my game address: [protected]

my mom's playbook:

[protected] (blocked)

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Update by mehhmetkaracaa
Jan 09, 2023 10:20 am EST

The problem was not solved. 1xbet blocked the 11 dollar account unfairly, I will complain everywhere about this company...

Update by mehhmetkaracaa
Dec 28, 2022 4:49 am EST

As if it's not enough that they blocked the account unjustly, they also lie, no one gave me the money I deposited, give me my deposited money immediately...

Update by mehhmetkaracaa
Dec 27, 2022 10:45 am EST

You said it's blocked because of multiple accounts, I deleted my own account, only my mother has an account, open our account and remove the withdrawal block immediately...

ID: [protected]

Update by mehhmetkaracaa
Dec 27, 2022 3:20 pm EST

They auto-reply so that we can respond to complaints and there is no answer. Today, on the 13th day, they unjustly confiscated $11,000 from my account. I'm so bad right now we were going to pay our loan debt with this money we didn't cheat please give me my money now

ID: [protected]

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12:23 am EST
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1xBet Deposit amount

Sir diposit 10days before .but not credited my gaming account.
Company account holder name.
(Gurcharan Singh)
Company upi no.[protected]
Amount 8000
Time.Date.12:18pm 18 Dec.2022
UTR no.[protected]
Gaming account no.[protected]

Desired outcome: Please diposit my gaming account

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1xBet Scammed by agent provided by 1xbet.

I had made a transaction of 5900npr to the agent/broker provided by 1xbet through our local wallet eswea and there is a process that a transaction code is genereated and you have to use that code in depoosite section of eswea wallet. Then what happended is that with in kess than a minute that my transaction code is already used.I mean how is that possible.Me and only the agent that i transfer money know the transaction code so I could not deposite any amount after transferring also which is complety scammed by broker.I got my money scammed. 1xbet is not supporting in this.

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5:23 am EST
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1xBet Recect my 2FA code

I have 1xbet account. I deposit also 2 times. But last time i lost my phone. (It will ďamaged. Can not open means die) now in my new phone i cannot open my account. I have all prove for my account. I can see this all.

So i want please resect my 2 fa verification code. I lost it last 19.12.2020

So please kindly help me login my account

My id n...[protected]

email... [protected]@gmail.com

Desired outcome: I want to login my id very soon

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review 1xbet was posted on Jun 15, 2024. The latest complaint Deposits not received. was resolved on May 19, 2024. 1xBet has an average consumer rating of 5 stars from 1282 reviews. 1xBet has resolved 1063 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Jun 17, 2024
1xBet Category
1xBet is ranked 11 among 86 companies in the Gambling category

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