My name is Vaivaswat.Account id: [protected]
I have been using 1X Bet for the past 3 years and never faced any difficulty until day before yesterday when I was asked to verify my account and submit documents to securities team. I emailed them my e PAN card but they rejected it by saying that it is not acceptable. As per IT department website e PAN holds the same validity as physical PAN and I have opened bank accounts using it however your securities team rejected it. I then provided them photo of my physical pan card which even though is in bad state but all information is clearly visible which was again rejected by them. To my giving them e PAN card, they accused me of photo shopping which is unacceptable. If they do not know anything about IT regulations then they should not accuse any one of wrongdoing. To be honest all websites have verified my kYC details in a very short time except your website. I am even ready to share my ITR copy, aadhar or bank account statement. I am running out of patience. Never expected Securities team of 1X Bet to be so bad
Sir, please find attached my e PAN card copy which i had send to securities team.As per Income Tax website if we take printout of epan card we are supposed to physically sign it which i had done here but your team is not accepting it.It would be better for them if they read IT rules before declaring pan card as unacceptable. I think all information is pretty clear on the photo.Not only me but there are several other people who have complaints related to your securities team.