Zara.com review: Double charge at the store and refused to be refunded

Duplicate charge at one of Mokotow store in Poland and the failure to process the promised refund.

On December 13, 2024, I was incorrectly charged twice for the same two items. Initially, I was charged by the self-checkout machine(that didnt show a proof of transation), and later, I was charged again when paying at the regular cashier desk.

Upon realizing the issue, I immediately reported it to the store manager, who assured me that the excess charge would be refunded. However, despite 14 days having passed, I have yet to receive any refund, nor have I been provided with any confirmation of its processing.In fact, my case complaint was after two months of correspondence closed without a refund. Ridiculous case.

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