Okay so for THE PAST YEAR I've been querying about an online order which I placed during the nationwide lockdown, back and forth in the store and I've sent emails as well. Even visited the store on several occasions.
On 7 May 2020, I received a notification that my order, p455439609, is out for delivery. When the package came I never opened it as I was in the process of moving and opted to keep everything sealed until my official move on 31 May 2020. To my surprise, when I eventually opened the Towel Bamboo Wide Border Sage, there was only one small hand towel?! I mean, is this the service one receives from placing online orders? This cost me money and yet the proper service was not rendered. I either want my full refund or the correct set which I ordered and paid for.
Since the back and forth correspondence and visiting the @home stores in Zevenwacht, Tyger Valley and Canal Walk, it's a whole year later and I have still not received the proper service despite an automated response which honestly serves me no purpose.
Imagine paying for an item, and not the cheapest as well, and not receiving it. It's pathetic.
I WANT A REFUND OR MY PROPER ORDER!
How the hell are your people so damn nonchalant especially with someone's money? I don't think anyone at the online store would appreciate being messed over the way I was.
Don't send me automated responses, I want my items or my refund!!!
And then online has the nerve to respond to me now (10 May 2021) to say I must go to the store. I've been going to the store for the past year, yet I'm being referred to online.
I don't see how it's okay to not render a service, especially when a consumer has paid for it. It's uncalled for and the service is atrocious.