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Foschini Customer Service Phone, Email, Contacts

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1.2 140 Reviews

Foschini Complaints Summary

6 Resolved
134 Unresolved
Our verdict: If considering services from Foschini with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Foschini reviews & complaints 140

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6:07 am EST
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Foschini - Blocked account and e-vouchers

I am Nwabisa Gobile, I have opened an account with Foschini Middelburg. On the 7th of February there was a 30% exclusive online special and which I was interested in. I then made a purchase however my payment didn’t go through and I phone customer service and the customer service lady that assisted me explained to me that since my account is less than 3...

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6:15 am EST
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Foschini - Account paid up in full directly to the store and now I am being harassed

On the 02 June 2018, I sent an email with regards to the full amount outstanding for my account that was in arrears as well as the banking details for payment to be made. On the 03 June 2018, I received a response from Tanya Coetzee who is your Administrator – Customer Services rep. She responded by giving me my full amount of R4300.99 as well as the...

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11:48 am EDT
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Foschini Credit service

Whom it concerns,

Your collections department is reporting to the national credit bureau that I am not making payments on my account, when in actuality, I am. This is a very serious issue, and though, I do not wish to make this a legal case; you're leaving us no choice. Please rectify the situation without delay.

(NCRPC36)

Thank you,

J. Schreuder

Desired outcome: Immediate resolution of this unethical practice, and immediate termination of my account.

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Is Foschini legit?

Our verdict: Complaints Board's review suggests Foschini is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 4% caution is advised. Before engaging with Foschini, reviewing user feedback and how Foschini addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Foschini. Trust, but verify.

Foschini earns 72% level of Trustworthiness

High Trust Suggestion: Foschini evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Foschini. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Foschini.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Foschini website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • Foschini's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 4% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the foschini.co.za. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Foschini.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The foschini.co.za may offer a niche product or service that is only of interest to a smaller audience.
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3:31 pm EDT
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Foschini Jet Staff Account with R33000.00 balance

My Jet Staff Account was having R3000.00 balance before I made my monthly payments,the reason of having a balance is because of of Hollard products, the payment is for Hollard products,recently my balance is R33000.00, because Edcon hr Staff account was made,I am always bullied to pay for Huge ghost balance, my account was 6months interest free,I seek help from you before I seek outside

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9:36 am EDT
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Foschini Customer service

Good day hope u well

On 27 June 2023 i received a gift from my brother he bought me a outfit by foschini in canal walk unfortunately the coat didn't fit

I then wanted to exchange it in porrow center as I live close by , when one of the sales associate told me they can't exchange it as it was bought on a account and I had the slip

But never the less I ask her if she can do a gift exchange an she was so disrespectful, asking me if I didn't hear what she said, ext while me and this sales rep were arguing the rest of the sales associate were standing an looking

I'll never advice someone to shop at foschini in porrow their customer service is horrible

I was so upset and dissapoint by the service I got from them

Thank you

Ms. Ryklief

Desired outcome: Disrespectful

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8:21 am EDT

Foschini Ankle boots

I took out my laybye 27 May 2023 and wore the boots 4 times since my purchase.

I purchased boots from Foschini as Foschini is my favorite and trusted retailer. To my disappointment after wearing the boots on 4 occasions, the soles of the boots are starting to crack open. I am a Foschini babe and the clothes and heels I have from Foschini have lasted me for more than 5 years, I am honestly hurt and disappointed at the quality of the boots. Please assist an unsatisfied customer.

Desired outcome: I'd appreciate a new pair of boots as I love the boots and would love to retain them.

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1:44 am EDT

Foschini Monitor admistrator they scam customers with the help of foschini

bought a phone at foschini in 2015 I took insurance with Finrite which they are partnership with foschini I used my phone until 2017 December until my battery give a problem which I went to Foschini in Jan 2018 to claim for insurance which they helped, they gave me a new phone because the one that I was using they say they can not to repair it because manufacture company for huawei they disconnected to manufacturing those phone they give me Hiawe P lite 9 which got it from vodacom in Vaal Mall I paid R360 for access fee than I received my new phone. I used it 2018 until 2023 my screen decided to be blank which I went to do claim at HI store Vaalmall which they helped me with a claim now that the company change the company they no longer using Finrite they are using Monitor Admistrator they say my phone didn't have insurance which it has because it's a replacement phone so they decline and say I need to speak to foschini, when I speak to foschini to get a refund they refer me to monitor Admistrator no one wnat to take responsibility that someone didn't do they job properly as a customer am suffering because of their mistake. I will not recommend any one to take insurance with foschini their service it sucks they don't know how to service their customers. Hello Peter please help me I need my money back they are scamming people with this insurance

Desired outcome: To get a refund from 2018 until now

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3:13 am EST
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Foschini Card blocked card # [protected]

Good day

Kindly see below info that were emailed... Incorrect info where send out to Foschini, and emailed was send out to them to remove any block because I was never indebted but still my Foschini card is blocked, and I am still paying every month, please can you assist to unblock my card.

Kind regards

Amanda jv Rensburg

Good day.

17. W was send incorrectly. Recall mail was send. 17.2A was send please remove the flag as the consumer is not over indebted.

Kind Regards

NCRDC 183

Dear Tracey

I hope you are well today. I just want to find out did you get the additional info? As per email form Hilton the previous email that he send to Foschini, was send incorrectly, so I was never indebted, but my card was blocked anyway... I was using my card all along and did pay every month... If I was indebted I would not be able to pay, I am permanently employed and is still paying all of my accounts every month as you can see I never skipped one payment on Foschini, and the instalment is R2500, I feel this is not fair from Foschini side, and feeling very disappointed.

May you have a blessed day.

Kind Regards

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2:50 pm EST

Foschini Poor service

I visited the Foschini branch at Bedfordcenter today 14.12.22 after work to get some few items for the funeral. There was only 1 till open and we were few in the queue. The cashier had a problem with her system and it was a lay by transaction. When we ask the other ladies who were next to the till why can’t they assist us. They both replied with an attitude that there’s nothing they can do if the cashier can’t process lay-by we have to wait. After that the other lady was able to open another till because they were rushing to go home in the beginning they didn’t care about customer service. Whilst they scanning my items the lady was complaining that she won’t get her transport. How is that our problem? They shouldn’t say such things in front of customers. Their attitude is towards customers is not right at all.

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10:00 am EST

Foschini My foschin account

I have a problem with my account at foschin they told me to pay R200 every month to not be affect my credit or my name so now I pay that R200 every month but the are calling me now and the to settle my balance and I don't have a kind of the money that they want because is R3500 even when I pay money go up I don't know mybe I can stop paying or what

Desired outcome: 3500

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5:11 am EST
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Foschini Samsung A23

Good day

My name is Nolundi Nolatsho account no is [protected] been your customer for so many years lost count. I took out a Samsung A23 on the 27/28 Sept 2022 and the phone after a while kept on freezing, every now and then, even when taking pictures same thing. I then took it in to the same store I bought from Mall of Africa - Foschini date 26th Nov Time: 12h00pm. explained what the problem was and the lady said I am not the first customer that has issues with the phone and will take in and Foschini will credit the amount back to my account.

Yesterday went to pay the installment and to my surprise the balance is still the same. The credit that I had prior taking this phone is not done. And yet I was told that it will be credited into my account. Please be advised that I will not pay for something that I do not have, as I took the phone in and asked the lady to give me proof that I gave her the phone instead she went at the back and made a copy of the receipt that shows proof of purchase.
Please also be advised that if this is not resolved or somebody from Foschini does not call will escalate this to the powers that be CEO and word of mouth is still powerful despite the social media hype.

Kind Regards

Nolundi Nolatsho

[protected]

Desired outcome: Please refund or credit my account with the amount that I took the phone with

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6:54 am EDT
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Foschini Parcel collection

On 30 October 2022 I sent my girlfriend to collect an online order that has arrived in store after being paid for days prior. I was unable to collect it myself since I was not in town and wouldn't be back for a while thus risking the parcel being returned. I gave her my identity document and she was also carrying hers.

Upon arriving at Sportscene Bluff,Durban she was denied the parcel, the manager Mr Blose said I have to collect in person and this was strange because on their website it states that a person collecting on behalf of someone must provide identification

Desired outcome: Managers shouldn't be changing company rules whenever they fill

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7:21 am EDT
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Foschini Payment not recieved

I have been recieving sms's, calls and emails claiming that I have not paid last month's installment. I sent them two proofs of payment. I even went to my local Foschini store with the POP which they sent to their office. I have just recieved a call from debt collectors sent by Foschini. The collector was rude. I feel that Foschini is harassing me and this is making me very anxiois.

Desired outcome: I want an apology and that this be resolved immediately.

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3:20 pm EDT

Foschini Poor service and aggressive employee

I was at Foschini Vaal Mall on the 17 September 2022

Time :11.27

Purchase item /Desc>[protected]

Transaction no:SR000856013013 by Martha

We were 3 queuing and 2 cashiers were busy helping 2 customers and there were 3 staff members over the counter next to the 2 who were busy assisting the 2 customers. 1 looked like it was an exchange and the other cashier was on the phone. We stood for about 15-20 minutes then the lady behind asked the cashier who was standing over the counter not doing anything that why are they standing and doing nothing instead of helping us then the cashier said they don't have access to work on the till so she cannot help it. People like to complain not knowing what is happening in the store we can't come and tell them what and whatnot to do . So the customer wanted to see the manager then she then said she will help. She called me as I was in front, I then said I was quite the whole time but seeing that they don't care about customers I feel I should tell her her that what ever is happening between them and management is none of our concern when we come for shopping we expect to be served and leave the store not to be treated like we don't have better things to do, because clearly if the customer in front of me didn't complain we could have waited longer than that. While she was serving me she was just grabbing, pushing papers you could see that she was pis... She really had a very bad attitude therefore I will never go to Foschini Vaal Maal, I will take my money elsewhere.

Desired outcome: Customer relationship training desired

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12:48 am EDT

Foschini Logged on credit Bereau but mistake is at TFG.

Account # [protected]

During July I was sent an account to be paid for the amount of R 1607.56. I paid this amount on 28 July 2022. On 5 August I got an SMS saying that my account is in arrears with R 133.00, although I did pay the full statement amount. I also got an SMS on 13 August 2022, saying that my account is R133 in arrears and that I must pay R1739.00 by 1 September 2022. On 28 August after paying the statement that reflected R1739.34 I noticed that my statement had an arrears amount of R132.56 on it and I opened customer query CS-943166. I also noticed that you had logged my account on Experian as a month overdue.

After paying the amount payable as per statement I got a second SMS from you on Friday 2 September 2022 stipulating that my account is now R 84.00 in arrears. I cannot not understand that as you customer care consultant ensured me that there was a fault on your side and it has been rectified. She also said that you will instruct experian to remove the entry on my name. So I should actually be R132.56 paid in advance.

I also now see that you have logged my account on Experian as being 2 months in arrears.

I have already sent 2 requests regarding this issue to TFG customer services and I am just being ignored.

Desired outcome: TFG to fix my account to not show overdue and ensure Experian is notified that this account was never in arrears.

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1:55 pm EDT
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Foschini Expiered produts

I have been a loyal customer from 2009 i purchase all my product from foschin from skin produts to frgranceses. Somewhere in JuIy purchased Eucirin Hyaluron Filler Spf 30 only to find August 3;, that it expierd in 2021 09. the i called the shop the manager i should return it , i explain that i dont see receipts , she said it is ok. when are returned the botle i was told to bring proof of purchase i dont have,,. please intervene, it is forshin brits mall

Desired outcome: Replace with New produts

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5:25 am EDT

Foschini Fraudulent on my account

My name is Malentsoe Maake. There was a purchase done on my foschini account on 4 November 2021 around past 6 in welkom. I was at work in Bloemfontein, I went to the store to file a complaint but they are refusing to assist me thus far, my account is now blocked they expect me to pay that amount of 12000. I have a cellphone repair in process and I can't get it because my account is blocked and the process is expiring in the next 90 days. Your assistance will be appreciated.

Desired outcome: I would like to be assisted as soon as possible as I have been struggling to get help for a while now.

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2:18 pm EDT

Foschini Boots

I have placed an order of the knee high boots online on the 09 May it was delivered today 11th May Order number P1150909752. Upon delivery I was at work, when I opened the package I was so shocked you could tell that the shoes were worn and they were also not packed inside the box. I am so disgusted the service that I received from Foschini sucks...

Desired outcome: They must come and collect the boots, I want my money back

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3:42 am EDT

Foschini Poor customer service

I went to Foschini -Tzaneen and I received horrible customer service from Mikateko. She was rude towards me and said she couldnt advise me regarding make-up because according to her its all up to customer preference. Now this is very puzzling because i am a first time make up buyer and dont have a preferance as of yet and she dismissed me without assisting me properly.

You can not have your staff treat customers in this manner especially if she chose to work with people and she is the first person we come into contact with in the make up department. She even advised me to go check at another store "clicks".

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1:05 am EDT

Foschini Poor quality of clothes

I bought a white blouse for r250 on 7 March 2022 at tzaneen mall. It has been worn 3 times and washed twice and is already torn in the back and the front. A picture is attached

Desired outcome: Replacement

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Foschini contacts

Phone numbers

+27 860 576 576 +27 219 387 666 More phone numbers

Website

www.foschini.co.za

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