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Studio 88 Customer Service Contacts

+27 114 742 245 (Customer Service)
+27 661 334 095 (WhatsApp)
30 O’Connor Place, Cnr Aerodrome Road
Aeroton
South Africa - 2190

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Use this comments board to leave complaints and reviews about Studio 88. Discuss the issues you have had with Studio 88 and work with their customer service team to find a resolution.

Complaints & Reviews

Studio 88Poor Service

Am unhappy with the service I got at studio88 Ga-Rankuwa City the service there is very poor. I went there to cancel lay-bye and get a refund, the manager said I must bring proof from police since I don't have the slip, which I don't understand why coz this was not explained to me at first. And when I check the terms and conditions I do not see any written where it says "bring proof from police if you lost your slip". I had my ID with me. The manager was unprofessional and rude!

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    • Updated by Neosha Neo Mohale · Jan 04, 2021

      Hi again
      I don't have the original slip, that's why I went there with my ID. You can contact me on [protected] or via email [email protected]

    • Studio 88's response · Jan 03, 2021

      Dear Neosha

      Thank you for bringing this to our attention. We apologise for your treatment and require more details so that the Regional Manager can address this with the store staff.

      We are happy to refund you your layby with either the original slip or a bank statement that verifies the transaction. Please be so kind to supply your contact details so Customer Service can assist you further. You can contact the head office on [protected] or go back to the store with your slip and contact Customer Service from the store to help assist you.

      Stay Safe
      Yours in Style, Studio 88 Customer Service

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Studio 88Sneakers

    Hi
    I've purchased a white Reebok sneaker from online the black Friday weekend
    The order number I received to track my order doesn't not exist into track my order
    I've send multiple emails to customers services regarding my order I've only received one email stating my order will take 7 to 10 days it's been almost 17 days I've called multiple times to no avail a week ago I finally got through nd this guy's said my order was at the Braamfontein Branch nd I will receive it the following week another has passed no package was deliver to my house I called again another lady assisted saying the sneaker I purchase was sold out I needed to choose a different color nd they will dispatch it the same day the day has passed no package was delivered
    I'm am very disappointed in your services as I've paid and haven't received my sneakers

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Studio 88's response · Dec 19, 2020

        Dear Lugrecia

        Thank you for your message. Were apologise for any inconvenience caused. Please be so kind as to supply your contact details so we can assist you.

        You can also speak to customer service on [protected] during office hours. We would be happy to assist.

        Stay safe,
        Yours in Style, Studio 88 Customer Service

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Studio 88Product and refund

      Good day I was in your store in kenilworth this morning for a refund and a particular staff member that claim she s the manager but she was very rude and didn't know how to speak to the customer. (my sister) she said she can't because there was no cash on the till but she said it very rudely and with lots of attitude and she claims she s the manager of the store. She shouldn't be a manager of a store with that kind of attitude it will make you lose customers and will shine the store in a very bad light and she failed to explain in a calmly correct manner about the refund policy that the store has. She never apologized or said that we should come back to the store for the refund she just said she can't because there was no cash in the till. Yet she never explained to the customer I'm disgusted to be shopping in a store like that.

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Studio 88's response · Sep 27, 2020

          Dear Insaaf

          Thank you for bringing this unfortunate experience to our attention.

          We apologies for the manner in which the manager handled the refund due to lack of explanation.

          The Regional Manager will address this matter and rectify the behavior.

          Yours in style, Studio 88 Customer Service

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Studio 88Bad and fraudulent service

        On the 11/09/2020 I went to Studio 88 Cresta branch and enquired about a Manchester United jersey as I wanted to lay-by it. One of the sales assistants asked the manager if it would be possible to do so, which he agreed would be possible. Subsequently, I asked to use the 30% lay-by deal for the R800 jersey. The manager initially rudely demanded R400 for me and then shortly thereafter changed the amount to R300 after I asked why he's changed the amount. According to my understanding, I was supposed to pay R240 but he rudely demanded unfounded amounts that he seemed to randomly call out to charge me. He kept changing terms as he kept addressing me, all with a rude approach. He went on to decide for me that the lay-by would not be possible and had me leave the store.

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          RESOLVED

          The complaint has been investigated and resolved to the customer's satisfaction.

          • Studio 88's response · Sep 11, 2020

            Dear Kamogelo

            Thank you for taking the time to make us aware of your experience.

            We apologise for this erratic, bad behavior and will investigate the matter further.

            Lay-bys are indeed 30% deposit with the outstanding amount to be paid over the following 2 months.

            Yours in Style, Studio 88 Customer Service

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