Speedway
Reviews and Complaints

The new coffee cups are very fragile! I have had several cups completely collapse, and have had hot coffee spill on me, my car, and my carpet. These cups are unable to maintain their integrity, and are a hazard. They could cause an accident due to their poor construction. I realize that they are less expensive for the company, but they truly are a nuisance. I'm sure that I am not the first to bring this issue to light. I'm sure I would not be the only one to appreciate a more suitable cup for our coffee!

I am an employee at speedway and we are highly miss treated. Things that i have gotten written up for are drive offs and customers staying there too long. One more write up and i am fired. I am repeatedly being threatened by my management saying i will be fired if i: don't wear a belt with pants that fit, if i have one more drive off and much more. I have seen employees come in that had to be picked up because they had a night of alcohol. But don't worry they weren't fired because they were buddy buddy with the manager. A friend of mine got screwed by speedway because they fired her and lied so they didn't have to give her unemployment. I am tired of being treated unfairly.

Yes, because you want coffee all speedways across the sate and region should have coffee at night. Perhaps management looked at the big picture and realized they were throwing away more coffee than selling.

Most ppl that treat others bad usually aren't happy in their own lives SO they make others feel just as bad
If you let them !
Ppl like that need to get a life !

It was over the summer of 2014 I took a bike ride and I was wearing yoga paints and a tank top and had a back pack on so I go into Hess in Whitensville ma 01588 while I was standing in line I was browsing at all the gadgets on an end cap while in line and so I see a small Bluetooth speaker I pick it up was reading how long the charge lasts by now I move up in line order my coffee than I proseed over to the chip area and decided I did not want the speaker and just set it down. Somewhere neer the chips next thing I no the lady (manager) is saying that I stole the speaker so I said where the hell did I put it in wearing spandex clothing I think u wood see a box of that size and I dumped my back pack out was not in there all of a sudden she make me and a male employe to the back where the tv monitors are and she started touching my breast and that whole area of my body in front of this boy that worked there than she pulled my shirt down and exposed my breast now reminde you I was wearing a spandex tank top there was no need of that nor as an employe she should not have put her hands on me expecaly in the area she did I have not said anything till now I was embarrassed this lady sexually harassed me infront of a male employe than she made me leave the store when it was established that I did not steal anything as I was standing out side looking in tho the door I seen her find what she thought I was stealing I have thought of this and then actions over and over and I get so up set because she violated me the way she did

Store 235 has one of the most disrespectful managers and un professional district manager I have seen. I come in a lot and she treats her cashiers like trash and brings outside work inside from what I here behind the counter. when I walk in the big boss he is always with Racheal the manager in the office she is all over him and they go an smoke none stop leaving one cashier on register with lines. I think there is something going on and it is unprofessional. I go to all Hess's and he is at that one with her all the time I remember last year that store had a great manager and before that. I also remember him with this manger everyday at the 1853 store about a year ago and he was always all over her and nothing has been done. I will be going hirer then this because thing has been done and the poor cashiers there work hard and she is still there. I will not ever go in a Hess and will be letting a lot of people know! Thank you!

at the store in newport, n.c.28570., would like to some men working at the store, all you have is girls, my boyfriend goes in there and flirts and teases them and i hate it...if we have some men i can do the same so he can feel how i feel about it...thanks

Tonight I visited the wilcohess on south Stratford road in winston salem, as I walked in and attempted to fill out my lottery slips the time read 1030, the rude and very Manish attendant told me the lottery had closed. She lied and attempted to tell me that they have to reconcile at 1030. I know that the lottery here shuts down at eleven o clock. If wilcohess closes at eleven i should have been helped. The lady assumed I didn't know the rules I suppose, but the fact that she didn't want to serve me is simply despicable. More or less because I was an African American male. I will be contacting the north Carolina education lottery board to notify them that they are not complying with the rules of their games, as well as inquiring information about filing a civil suit for being racially discriminated against. I will also notify all of my friends family and peers that wilcohess is a racist organization and I will not be returning to any wilcohess In the future.

Now I use to work for hess express and I know In there policy you werent suppose to stalk people nor be absolutely rude to them either. if someone could contact me reguarfing this individual employee that works at wilco hess. I would gladly appreciate it. Thank you. My email is pookie7210@yahoo.com

I go into the Wilco-Hess # 381 on hwy52n Albemarle N.C. a lot and that manager needs help she has same very good cashier the one that works 3rd is not very nice lady and I go in there tonight and fine out one of the good ones is not there no more what I like to know is where do wilco
get there manager cause this manager is one mess up person she is high on same thing all the time if you want to see a show go there but I will be going else where to do my shopping and prayers that same one will look into this and the good workers fine better jobs

First of all Discrimination is against the law if this person called you the N word and you are the one forced to move to another store with a pay cut this is blatant discrimination. I urge you to call the department of labor legal division ask to speak to Jane Ammons Gilchrist [protected]. You may well have some legal recourse.

When the weather outside is cold they do not fill them up because it will freeze!

The Speedway Rewards program is pure crap! Started in the program as an employee during college, after years of constant changes to the program and two previous deleted points and “rewards”, I am done. After a short deployment and moving to an area without a Speedway, today I find my 50,000 plus points GONE! Speedway gone bite the big one! GO TO SHELL, you can actually save on gas each time you fill up…and you will not lose points.

for the last three weeks i have had to drive to three speedways to find pumps that work or card readers that work . i think you guys need to hire some repair guys that know what they are doing . not cause there cheep. i am getting very mad . about having to drive a lot of extra miles to go to a speedway that is up on its maintenance. the old card readers worked ten times better . than the new ones that you you cant get your card out . only to be told your card did not read . if i did not have so many points i would not go back

My wife and i have been using speedway for 8 or 9 years now untill today, this morning i lost over 24, 000 points entering a contest to win a grill, in very small print it said "50 points per entry". who charges to enter a contest? when i called customer service the lady rudely told me "tough, when you hit the submit button you cant for cancel and recover your points" so this is my notice to speedway I cancel you and you wont get us back, allso I will advise my friends. Are my points worth losing me and other customers? I will go back to EXXON where customer service is FIRST.

I typically don't make an issue about Speedy Reward Points...I usually save them until I get enough for a $100 gas card. I also get a free fountain drink when I buy 6 (same for coffee), and 1000 points after buying 6 sandwiches, hot dogs, or pizzas. Being a frequent Speedway customer, those points can add up fast.

It is illegal for a cashier to change alcohol and tobacco prices. It’s not that they did not want to honor their sign, it’s that they legally could not.

I can assure you, they do not get paid extra to upset you.

Blast from the past, this post. They're 7.35 a pack now. Give the government a call, tell them you're tired of cigarettes being taxed so much. I wish they were 5.70 a pack, or even 6.55, 6.18... they're screwing us, not Speedway. Speedway is getting screwed because they don't even get to keep that money. They get a dollar, the manufactuer gets .50c and the shipping people get .50. The government gets all the rest.

I purchased gas from Wilco Hess in Winston-Salem store is located on corner of Hwy 66 and Hwy 8. My SUV after about 3 days just stopped running so I had it towed in, they indicated it was bad gas. NCDOA supposedly checked the pump and said it was OK.
Now 2 days ago I filled up my 300ZX at the same station and after 2 days it is running very rough...?
Has anyone experienced this same thing?

As a former wilco employee, I know how you feel. Wilco is amongst the most crooked corporations I have ever encountered. For example, it was told to me by my DM, Diane Agusto, that I was SUPPOSED to lie to any customer that came in about a broken pump. If I would have been working at that particular location, it would have been my job to say, "Thank you for bringing it to my attention" even if I knew it was broken. The location I worked at had broken pumps for weeks on end. It costs money to send people out to fix them, and the DM doesnt want to lose any part of their bonus check dealing with broken pumps. Therefore, we are not allowed to bag them off or leave any kind of note. Doing so would result in being written up.

Also, your third complaint was a user error. When you enter your Zip code, you have to press enter. If you press start, it gives that same error message you just described.

you are a little crybaby, you need to be thankful that gas pumps even exist for your convenience and that you dont have to walk where your going or ride a horse. you are so ungrateful.

I just had the same problem. When you have a Speedway Pay Card you swipe it in front of their card reader to get your speedy points. Then the card reader display asks if you want to pay with the card.
On February 28, my card stopped asking if I wanted to pay with it. I thought that was odd and so did the store manager who routinely rings me up. Not having time to mess with it I paid cash and went on. Next day, same thing. I figured I would fix it online that weekend, but continued to scan my card for speedy points, but paying cash. The weekend come and I discover the card has been debitting my checking account all along...so every transaction was double billed. Today I informed the manager. She got my phone number and said someone would call. Someone called, spoke to me briefly, then said someone else was going to call.
Someone did indeed call. Must have a loss prevention title of some sort. Starts drilling me about dates, times, receipts (for a $3 transaction?). He used a report from the same system that was double billing me as evidence that I did not pay cash. It became obvious that he was going to just treat me like some criminal trying to bilk his company out of a precious $3.18. I told him (with some passion) that he could keep my $35, but I would never do business with Speedway again. To be continued? I doubt it. There are a few hundred million people in this country. Speedway could care less about me.

After reading these comments I feel like I need a shower. First complaint: Employees attitudes. Second: I pay for my gas with debit card so that I don't have to go into the store. Get gas an sign pops see cashier. Go inside to pay cashier only to discover a line seven miles longs all waiting to buy lottery ticket. Why have pay at the pump when you have to go inside stand in line behind losers? Third: The stores are dirty.

I worked for wilco hess. the manager was NEVER there. he was always gone by ten. He left for vacation and never returned. I busted my ### to make sure things were clean and ready every day and what thanks did i get? well lets see i worked from the first of november until mid march EVERY SINGLE DAY ..I GOT UP AT 4 AM TO HAVE TO WORK UNTIL CLOSE! I STOPPED THE BUMS FROM ACCOSTING GUESTS THAT CAME IN...I WAS TOLD THIS IS THE WAY IT IS. MY ASSISTANT [censored] MANAGED TO SINGLE HANDEDLY SCREW EVERYTHING UP INCLUDING PAPERWORK THAT TOOK DAYS TO FIGURE OUT...LEFT THE DEPOSIT OUT AND AN EMPLOYEE TOOK IT HOME...WITH NO REPERCUSSSIONS...HE ALSO ALLOWED A WHOLE CONTAINER OF SCRATCHERS TO BE STOLEN WHEN HE LEFT THE FLOOR... OF WHICH MY BONUS WAS PROMPTLY TAKEN. MY EMPLOYEES WHEN I WOULD DISCIPLINE THEM WOULD CALL MY DISTRICT MANAGER WHO WOULD CHEW MY ### FOR BEING WRONG. I WAS SO EXHAUSTED THE LAST DAY I WORKED THAT I CLOSED THE STORE TOOK THE KEYS TO ANOTHER WILCO MANAGER THAT WAS TRUSTWORTHY AND I QUIT. YOUR COMPANY DID NOT GIVE A RATS ### FOR ME AND I HAVE SINCE TOLD PEOPLE DONT GO THERE.

I work for Wilco, and the store that I am at is an absolute nightmare. The manager treats her employees like dogs, making them do different things, such as wiping down the pumps in the freezing cold. If there is a dispute among employees and one of her favorites is involved she lets it blow over. We are told to turn the pumps on, in order for customers to pump gas, any location that I have ever worked for has been strictly prepay, and this is ridiculous. Not only am I a cashier but I am a grown up babysitter. When there are drive-offs we are expected to take care of it, otherwise we will get wrote up, and after three we are fired. I don't think this is fair, because it is not my decision to turn the pumps on it is theirs. When I decide not to turn the pumps of for anyone, not even regulars, unless I have a valid identification, and credit card, they complain to the manager, and the manager instead of saying, 'we have had drive-offs', we get in trouble for not turning the pumps on. Things are going missing and I have been told countless times, by other people they had to cover it. None of what these people are doing is fair, or justified. I have talked to my DM about things before all of this new stuff came up, and the DM told the manager who called him, when I asked to stay anonymous due to retaliation, because that's just the type of person this manager is, and now all of my actions are scrutinized. So much for an open door policy. I have seen good workers walk out the door never to return, because of the drama, low pay, and accusations. Me personally, I am about to walk and I have been with the company for almost two years, though that is not a long time, I have done a lot in this company. Nothing gets done to the people who are screwing the company but the good workers get the proverbial shaft. I'm sick of it. It's not the first location that I have worked for that has been like this. Hell this is why I relocated. So I guess in almost every Wilco, you have a manager thinking that they own the store, and that they can do whatever the hell they want, even if that means taking money from their employees for either what goes missing or what drive offs. All and all, this is by far the worst location, and customers have complained but nothing is ever done, because the manager is 'protected' for some reason...I am sick by this...

Here is an interesting little complaint about a problem that is common to all WilcoHess locations. I refer to it as the changing of the gaurds. The shift change at night is a nightmare for diesel customers. At about 10:20 pm if you come to the fuel desk you will be told the pumps are off and will remain off until the shift change is complete. This process can drag on for thirty or more minutes until all of the fuel islands are backed out to the highway and dozens of pissed off drivers converge on the fuel desk awaiting an opportunity to cut in front of another driver. The whole process seems to bring out the worst in all involved. Waiting for twenty or thirty minutes before fueling is a serious waste of the drivers time. And often times you are trapped there because you can't leave for all of the trucks backed up and no one is budging. I have been a loyal customer for 18 years. I only operate in NC, SC, and GA which is Wilco country. But at night between 10:00 and 12:00pm I have to shop elsewhere because of this problem. The other fuel stops seem to have found a workaround to the problem. I have seen drivers spend their points from their reward cards and throw them away in a very dramatic fashion while vowing never to return, which is something I have considered myself. It seems something could be done to make the shift change without affecting customer service.

I have work with WilcHess for 5 years 10 months and I really like the job, because of the customers. The only thing I see could change would be the communication between manager and employee's. I feel every time you go into work, your job should not be threaten "Audit is bad and everyone will be fired". I have tried to work with the manager to control some of the stealing that we have in our store. But now I only get one day a week, that's Saturday. Employees have less time in service get the hours. I work from the time I get there until I leave. I don't take cigarette breaks like the ones that smoke. I have been to the manager and asked her when will I get my other day back, no answer. Before this manager I worked Tuesday, Wednesday, Thursday nights and Saturday morning. Now I only get Saturday mornings. She told me to write the times I can work down, I wrote a letter on the times I could work. In the pass I worked all holidays because I was off on my other job. I address all these issue in a letter, but still haven't been place on the schedule for another day. Since I been there the longest, I feel that she could grant me another day. In a meeting we was told Cooperate said the employee was stealing. My remark were "It nothing in WilcoHess I can't buy" and who in cooperate made that statement, because basically the employee's are black. I enjoy working for WilcoHess but I don't know what the problem with the new manager that I can't get two (2) days a week.
I have been a manager in a convience store and I didn't ask my employees to do anything I wouldn't do. Everyone need to work as a team and the first priority is the customers, that where our pay come from keeping the customers happy. In order to be a good leader, you must be a good following and listen. Someone else ideals could increase sales. If everyone would work together and remember why we are at WilcoHess, then it will be a better business. We know there are no perfect peoples, because we are in an inperfect world. I really enjoy working for WilcoHess and I am going to continue to be the best employee I can be, because I take my job very serious. I work for WilcoHess as if it was my business, if I don't get but one day a week.
When I come in and I don't have customers, I check the shelves to see what missing or what out of place where customers trying to steal. Everyone need to know their store, go to work and do a good job. Whatever your job is, be the best you can be, you only got to answer for what you do. You can't say all WilcoHess are alike because you have different peoples in different stores. I hope everyone will continue to shop at WilcoHess. Don't let one bad experience stop you from stopping by, you would get that smiling face the next time you STOP...

All of you wilco big shots in winston salem should, that is, if you really care, which by the way i don't believe you do store 735 raphine va. They have a family dictatorship going on.It's hard to believe but they have 5 family members employed there. Two of the managers have their husbands working and the one husband is a shift leader. Also one of the managers has a sister employed there as well. You wonder how i would have this info. It's simple, i have been buying fuel there for years and i watch and listen. Oh yes, they had three other family members employed there but they have since left, and one of them was a manager. This makes for some really sneaky deals. Wilco, i have seen a lot of good employees go down the road because of these people. I call them the family and when the family gangs up on another employee, their gone. The general manager knows all of this.you know how that works. He is going to keep his managers . If he got rid of any of them he might have to work in their place. If by chance you don't believe any of this it's easy, just check. I cant believe that this has gone on for years and you have'nt caught on . Oh yeah, a lot more is happening there and you really should take a look.

Wilco is unfair to the hardworking employees and kiss the butts of the ones who are cheating the corporation. I don't even know why we have timeclocks or trends or keep up with sales. The DMs don't look at those things. They have their favorites and if your not part of the group you get the crap end of the stick. Work as hard as you want and you'll be the one who gets screwed over while the lazy people who ride the clock will get the promotions. Wilco Sucks!

I have NO complaints! You have a Hess Station on Shenandoah Ave. in Front Royal. Va. You all are getting ready to remodel the store Monday, I think. What I want to know is, can i Have a SIGN, A GAS PUMP(no kidding), the windshild washer box, or something? I want this to go to the higher up people! I have lived here all my life so I know the good stores from the bad ones. Hess here in Front Royal, Va is the best store we have had for a long time! The people do not change. They stay the same. Very friendly, happy go lucky, very kind, and more! I am not just saying this to get something from the store to keep. i MEAN WHAT I SAY . I do not like to beat around the bush! If this is not the right email to go to main man in the Corparation, please send this to him.
Thank You
Juanita Spencer
401 Rogers Mill Rd. Strasburg, Va. 22657
[protected]
Even though my address says Strasburg, I am actually from Front Royal. I am on disability so I cannot afford to buy.

I wish wilco would put UTZ chips in thire stores

I will never again shop at a wilco sept 17, 2012 I went to wilco in Virginia beach va across from bayside high school I bought $25.00 ingas two pack cigarettes an one can of beer on my bank card got the door and realize I was over charge $5.25 went back in got my money went to pump my gas and then the employee comes to the door and said you have to swipe your card again because after 3 minutes the pump turns off. No one mention this at the time I was in the store getting my money back were I was over charge no signs no were telling you this either anywhere in the store are on gas pump in the meantime she tells me I wouldn't be charge twice for the gas she lie I went on phone right then and sure anoth charged again it has now been two days and my money has not been put back on my bank account I plan to never shop at a wilco again

I bought 2 tins of skoal today, one was good and the other was a year expiered. I have experienced this in the past.
I am tired of this, the manager should take responsability, it seems to me that insted of doing the paperwork to return it they just keep putting the product back on the shelf to sukker someone else.
The store is on the corner of center rd and court st. flint MI.

ok you cant get blood out of a turmup and buddy what the hell you talking about oh and jhonny i ant scared and its going to happen you can delete this if you can figure how email is ryanmynard@yahoo.com and dont even try to look it up its a fake profile and password is babygirl gud luck finding me ### boy

i thought he worked at speedway, when did he start practicing medicine?

see you soon queer

ok then come and get me i let everyone know the truth and you ant going to ### besides take a dick like always you homeopath

Here is a site for you to check out. Http://www.ci3.gov what you are doing is internet crime and is being investigated by the FBI, local, state, and my company. See you in court. I'm not afraid of you, your child, who you know, or who you are. Your threats are nothing, mean nothing and you should know that I don't loose sleep at night. I will say that you should be afraid of me, I'm coming to get ya in the bill fold . . . . where it hurts the most.

OK johnny i know you think your above the law were you work at speedway were the cops hang out at and your company got theme in there pocket by giving theme free donuts and hot dogs but here a news flash for you they cant save you and your still a child molester and i know you think that just because you work at the speedway were theme wanna be cops that set there on our tax payer money and eat your hot dogs and flirt with Marshall kids that comes in and really i think there as sick as your pervert ### and if the was real cops the would be out here making arrest not praying on Lil school kids like you petafile so get a lawyer i don't care anf think theme cops at speedway going to help you it a civil matter and i know the chief of police we play golf together and the captain of internal affairs along with the mayor and judges at the court house so you not safe and get off your Lil power trip your not at speedway all the tI'me and truth is people don't like people that pray on kids and you know Dame well this is true i dint just wake up one day and say I'm going to mess with with johnny the queer today and I've herd you like to go on your power trips a mess with innocent people well your power trip stops today karma a ### and ill see you around you better be loOKing over your shoulder have a nice day petifile it might turn bad soon

And you have the right to know that you are harassing someone Mr. Ryan. You also have the right to now that this is posted and can be printed. You also have the right to now that I will be contacting the police department and you also have the right to know that I have the money to do so and I will be retaining a lawyer to sue you for what I can. Also you have the right to know that you are highly uneducated and you need to learn how to spell. You also have the right to know that your IP address is attached to everything that you post online and you have left a digital trail. Look forward to hearing from me in the near future. I look forward to seeing you pay me for your ignorance here.

ok mr.jon

you better get a lawyer your a sick ### that likes lil boys and you need help you should be fired for what you did and the public has the right to know its fredom of speech so get over it petafile it called fredom of speech the dint teach you that at the stone wall qeer!

Ryan just wanted to let you know this. It's under the legal information of this page and you should have clicked it.
Legal Information
In case if a court defines that a consumer complaint constitutes libel or defamation, the mentioned consumer would be held legally responsible for damages to the reputation of the business, mentioned in complaint. Under federal law (the Communications Decency Act) ComplaintsBoard.com is not legally responsible for the complaints that are posted, even if those complaints contain remarks that are defamatory. However, the mentioned law does not protect the person who posted the complaints from the responsibility for the posted complaints.

This company told me my washer would be delivered on a Monday. It didn't happen, so they told me it would be here Tuesday. This continued every day for a week. It is now Saturday. I still don't have my washer, and have had to sit at home every day for a week on the off chance it might come. Do NOT buy from here!

If you really want to know, do some research instead of making a 'complaint.' Just because gas is one price on one side of town, and another side on the other is not a reason to complain. Gas companies conduct surveys based on the prices of their competition. So, if the speedway is next to a BP where gas is $2.13 a gallon, then they will match with the competition, or in some cases, use a lower price. This is why on the 'other' side of town gas was $1.96 and $1.97--those stores are probably within range to be considered competition. Some stores base prices off of 2 or 3 others, and some stores have a wider market. Depends on where you live, the local economy, etc.

This disgruntled older woman who works the morning shift at the Speedway in Tularosa NM her name is Nancy and is the most hateful disrespectful prejudice woman I have ever encountered a Nance is a good name for that vermin that makes everyones day so awful I would rather drive to Alamo than see that whatever that hateful thing is

I arrived at the romulus Speedway at 700 am after I got off work. The very rude clerk Samantha told me I couldn't buy beer here anymore because she assumed I was drinking and driving and would not let me pay for anything else I needed either

This happened on 2/18/2023

Employee in FaceTime call while ringing customer creating longer hold time

8:38 pm

No uniform

No service it communication

Did not offer or provide a bag as was in phone

Need better customer service offered employee did not address customer was not in uniform and on phone if not behind counter I would have never know it was an employee

I frequent speedway every morning to get a diet coke on the way to work.

I pulled up to 5103 E Washington Street 46219 @ 715

3 employees inside

Sign on the door

Sorry we are closed

One girl was mopping

No reason for it!

2 things:

1. Self Checkout

When I am scanning items into self checkout, the machine is impatient and cancels the whole order I've already scanned. Resulting in my having to re-scan everything. It shouldn't do that. At least have a longer timer on it.

2. 7Now

7Now sucks and shouldn't be at a convenience store at all. Already convenient.

Every time this guy is working he never puts out any of the heated food or restocks any shelves and he reacts negatively when questioned about it. He acts as if he is not supposed to do anything but activate gas pumps even though he’s the only worker on his shift. It has been this way every time he’s started working around 6 months ago.

There was like 5 people in line and more people coming in. The cashier says my manager stated call in orders come first . Some of us are trying to get to work but lazy people that think it's to cold to leave their house come first your new policy sucks I hope you guys lose all your business.

Went to store 8240 US HWY 42 Florence Ky early AM 11/21/2023 I got a slim Jim N cheese stick immediately knew it was bad from the first bite. According to the packaging it expired 11/1/2023, STILL ON THE SHELF after almost a month after expiration!

every day the management, employees, and condition of this store asap its a risk to everyone eating, drinking or purchase merchandise from this store! there are issues from black mold, mold, bacteria growing on and in all drinking machines expired food on and off shelves! the health department needs notified immediately! ashley is a awful manager!

On 9/6/23 went into store. Paid for $10 gas on pump 6. Someone else pumped my gas. When I went into store to correct it I was told with my attitude they didn't have to fix anything. Said I could've been just out o well. Everytime I go into that store it's a problem with those 2 girls