Speedway’s earns a 1.2-star rating from 600 reviews, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
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warm soda/managers attitude
I walked in for a morning soda as usual and every dew felt warm to the touch. I grabbed one as I passed the manager I told him his sodas felt warm. He didn't even bother to look at me. So I said, or you could just ignore me. He replied I don't know what to say and continued on his way. So I got to the checkout and said to the cashier your sodas feel warm today, she said we have 3 thermometers and gave me my total. Wow customer service at watertown, WI Speedway is just great.
The complaint has been investigated and resolved to the customer’s satisfaction.
no coffee at night
I have been going to the Speedway's all over the state and other states, as I travel for a living. I don't understand why corporate is making all of the Speedway's not make all but two lousy pots of coffee. I work third shift, like many others and I like the Gourmet Roast, but everytime I go in to one of your stores, you only have Decaf or one pot of House Blend. I have asked many times, and have made my own coffee before, since the employees said that it was coming from corporate and that their customers aren't too happy. I have to then wait or make my own coffee. What is the deal? People all over work third shift too, not just in the morning...very disappointed.
The new coffee cups are very fragile! I have had several cups completely collapse, and have had hot coffee spill on me, my car, and my carpet. These cups are unable to maintain their integrity, and are a hazard. They could cause an accident due to their poor construction. I realize that they are less expensive for the company, but they truly are a nuisance. I'm sure that I am not the first to bring this issue to light. I'm sure I would not be the only one to appreciate a more suitable cup for our coffee!
I am an employee at speedway and we are highly miss treated. Things that i have gotten written up for are drive offs and customers staying there too long. One more write up and i am fired. I am repeatedly being threatened by my management saying i will be fired if i: don't wear a belt with pants that fit, if i have one more drive off and much more. I have seen employees come in that had to be picked up because they had a night of alcohol. But don't worry they weren't fired because they were buddy buddy with the manager. A friend of mine got screwed by speedway because they fired her and lied so they didn't have to give her unemployment. I am tired of being treated unfairly.
Yes, because you want coffee all speedways across the sate and region should have coffee at night. Perhaps management looked at the big picture and realized they were throwing away more coffee than selling.
Employee gave my wife and I a middle finger
employee was standing outside talking to a friend in a car who was parked bocking a gas pump...not even in a parking spot...totally obviously blocking spot, and she knew it. fat slob of an employee was looking at us with a nasty look because we were trying to get into the pump spot. as we slowly passed the wrongfully parked car i said " you know your...
Read full review of Speedway and 33 commentsfired for no reason
Well the manager never told me why I was fired and also he had no reason to sit there and firing me over nothing. I was being sexually harassed there by one of the employees and they didnt believe me. I am pregnant and no that I have been so depressed over this there might me a chance that I am going to lose my baby due to the stress of how I am going to take care of everything and I have nothing. So this is really taking a toll of me and my body.
The complaint has been investigated and resolved to the customer’s satisfaction.
fluid to wash windows at pump
My back window wiper doesn't work, and with the roads like they are right now, I have to frequently stop into a gas station to wash off my back window. I have stopped at the speedway at the corner of center and bristol twice now in the last week to just wash my window off and there has been absolutely no washer fluid in the reserviors at the pumps. Nothing in all 8? Of them? Whats up with that?
the clerk said that they should have filled them up...and besides when the weather is bad people need the washer fluid more than ever. and they do make washer fluid that doesnt freeze! i have it in my car.
When the weather outside is cold they do not fill them up because it will freeze!
Speedy rewards
It disgusts me that you can't redeem your points unless you have 900 points. For years, a free drink came at 750 points. there are other gas stations friendlier and cheaper than yours. You need to be mindful I have the dollars like my fellow consumers to VOTE you out of business. [protected]@gmail.com or Kathy Noble
Read full review of Speedway and 4 commentsthey just lost a customer
I am a regular customer at speedway and i stopped in to purchase cigarettes i but the 3 pack special of newports and always paid 17.79 i was informed today 11/30/09 that it went from 6.18 a pk with tax to 6.55 a pack without tax so i changed brands all the rest were cheaper then when i left the store the sign said the old price of 5.70 a pk and so i went back in and was told they wouldnt honor their sign i've slowly been changing where i get my gas now i know i wont be back and speedway can check my rewards to confirm they just lost a customer...
It is illegal for a cashier to change alcohol and tobacco prices. It’s not that they did not want to honor their sign, it’s that they legally could not.
I can assure you, they do not get paid extra to upset you.
Blast from the past, this post. They're 7.35 a pack now. Give the government a call, tell them you're tired of cigarettes being taxed so much. I wish they were 5.70 a pack, or even 6.55, 6.18... they're screwing us, not Speedway. Speedway is getting screwed because they don't even get to keep that money. They get a dollar, the manufactuer gets .50c and the shipping people get .50. The government gets all the rest.
Gas pumps
Well for me this complaint started with purchasing gas on 1/27/2010 at wilco hess #18801 which is on west 58hwy wilson. When I was finished pumping the gas. I was printed out a receipt at the pump. I notice the pump receipt as being a total gas puschase of $31.00 and the pump was showing $28.93. Now I figured that maybe it had printed a receipt for the pervious customer, so I went inside and told the young lady behind the counter. Then I thought she would print a receipt from inside but she told me that the machine was not working so she said that she would hand write me one. I said ok. She stamped it wrote the date and wrote the gas amount but did not sign it. I have a hess card that I use to buy gas with, in about two days I will be able to see what was charged to my account. This may pan out ok, two days I will know, if I will do anymore business with hess at all.
Second complaint yesterday (2/1/2010) I went to the same wilco hess which is were I normally buy gas. I went to pump #3 put in my hess card it ask for my zip code and when I put my first number in it would not let me do anything else. It wouldn't let me clear, cancel or like I said anything. Well I figured again, I should just stop figuring. As I was saying I figured that they could set the gas pump and I could pay inside. Well when I went inside this young blonde haired lady was behind the counter, the same one that waited on me 1/27/2010. I told her I was having a problem with pump #3. Then she tells me that pump #3 is not working. She told me I would have to move to another pump. If she knew it was not working why had she or the manager not put a note on the pump or at least bag it.
Third complaint, I went back there today (2/2/2010) to buy gas since I didn't bother moving to another pump like the lady told me to. I don't even know what the pump was today, I just know it wasn't number three. Well today I put my hess card in. It ask for my zip code, I put that in then I hit start, then it wanted me to enter a number from 0 to 9, or clear the transaction. I canceled the transaction. Left the pump never to buy gas there at this hess wilco trade again. I have been faithfully buying all of my gas at this business for over one year. And before that most of the time since they have been open. No more!
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased gas from Wilco Hess in Winston-Salem store is located on corner of Hwy 66 and Hwy 8. My SUV after about 3 days just stopped running so I had it towed in, they indicated it was bad gas. NCDOA supposedly checked the pump and said it was OK.
Now 2 days ago I filled up my 300ZX at the same station and after 2 days it is running very rough...?
Has anyone experienced this same thing?
As a former wilco employee, I know how you feel. Wilco is amongst the most crooked corporations I have ever encountered. For example, it was told to me by my DM, Diane Agusto, that I was SUPPOSED to lie to any customer that came in about a broken pump. If I would have been working at that particular location, it would have been my job to say, "Thank you for bringing it to my attention" even if I knew it was broken. The location I worked at had broken pumps for weeks on end. It costs money to send people out to fix them, and the DM doesnt want to lose any part of their bonus check dealing with broken pumps. Therefore, we are not allowed to bag them off or leave any kind of note. Doing so would result in being written up.
Also, your third complaint was a user error. When you enter your Zip code, you have to press enter. If you press start, it gives that same error message you just described.
you are a little crybaby, you need to be thankful that gas pumps even exist for your convenience and that you dont have to walk where your going or ride a horse. you are so ungrateful.
not authorized
This company speedway (have no clue who they are) has taken money out of my checking account. The amounts they had taken was $144.50 and $129.95. I am a single parent and I do not have the funds to throw away money. I had called them and they wanted a code number. How can I give a code number when I have no clue to this company. I asked them what company is this and why they took money from my checking account. They told me that they can not reimbuse me the money cause it was in the contract. When I told them nothing was authorized for them to do this. They even gave me a cancellation number. I don't know what you can do for me but I am at my last straw with this company. Please help me...Denise
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had the same problem. When you have a Speedway Pay Card you swipe it in front of their card reader to get your speedy points. Then the card reader display asks if you want to pay with the card.
On February 28, my card stopped asking if I wanted to pay with it. I thought that was odd and so did the store manager who routinely rings me up. Not having time to mess with it I paid cash and went on. Next day, same thing. I figured I would fix it online that weekend, but continued to scan my card for speedy points, but paying cash. The weekend come and I discover the card has been debitting my checking account all along...so every transaction was double billed. Today I informed the manager. She got my phone number and said someone would call. Someone called, spoke to me briefly, then said someone else was going to call.
Someone did indeed call. Must have a loss prevention title of some sort. Starts drilling me about dates, times, receipts (for a $3 transaction?). He used a report from the same system that was double billing me as evidence that I did not pay cash. It became obvious that he was going to just treat me like some criminal trying to bilk his company out of a precious $3.18. I told him (with some passion) that he could keep my $35, but I would never do business with Speedway again. To be continued? I doubt it. There are a few hundred million people in this country. Speedway could care less about me.
Additude
I am tired of every time I walk into this store (312) on highway 258 in Jacksonville, N.C. . They are so moody I remember going there every day about a year ago and I loved it . It was always friendly and we had a promblem at the pump the ladies there were glad to help. Now you have cashiers behind the counter smoking, never speaking nicely . They never...
Read full review of Speedway and 18 commentsEmployee's attitude
I had just got off work and decide to stop into speedway on 25th and 3rd ave. store number 9766. At the time there was a red headed woman behind the counter and was rudly insulted about my clothes i had just got out from under a house and got asked bu this employee along the lines that i needed to (IN HER WORDS) take a shower and find out what a washing...
Read full review of Speedway and 14 commentsbad service
I purchased a stackable washer and dryer on 2-7-07 at Speedway Appliance in Clarksburg, WV. They told my boyfriend Joseph Jackson that they would deliver it the next day. They said that they would call on that Thursday but they did not. Joe called them last Friday and explained to them that he would like to have it delivered before 2 p.m. because he had to go out of town. They said that they would call back in fifteen minutes and they never did. They called after 2p.m. and wanted to reschedule for 2-13-07. Joseph called them on 2-13-07 at 10a.m. they said that the roads were bad in Clarksburg and Fairmont. Joseph asked if we could get our money back. They told him that all sales were final. He explained that we did not even the merchandise. They said that we still could not have our money back. We paid out 353.00 for a used set. I want to know what we can do. I feel like we are being jerked around.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company told me my washer would be delivered on a Monday. It didn't happen, so they told me it would be here Tuesday. This continued every day for a week. It is now Saturday. I still don't have my washer, and have had to sit at home every day for a week on the off chance it might come. Do NOT buy from here!
prices
i live in Buena Vista township...east side...the price of gas was 2.13...Speedway on other side of town was 1.96 & 1.97...why the difference...
The complaint has been investigated and resolved to the customer’s satisfaction.
If you really want to know, do some research instead of making a 'complaint.' Just because gas is one price on one side of town, and another side on the other is not a reason to complain. Gas companies conduct surveys based on the prices of their competition. So, if the speedway is next to a BP where gas is $2.13 a gallon, then they will match with the competition, or in some cases, use a lower price. This is why on the 'other' side of town gas was $1.96 and $1.97--those stores are probably within range to be considered competition. Some stores base prices off of 2 or 3 others, and some stores have a wider market. Depends on where you live, the local economy, etc.
Slured comments
the manager( josh ) of this store, is very prejudice, i walked in on friday, 2/28/09 and josh told the employee( amber) to id, those blacks. me, 3 other colored people and several whites walked in and. (amber) did just that, i come to this location everyday to buy a pack of cigarettes and evrytime i do he shoots is racial comments out. the girl, behind me...
Read full review of Speedway and 4 commentsfraud & scam
I have been going to the Speedway gas station for years, mainly because of their lower prices and their rewards program, which is better than any other gas station I have found. However, over the last couple of years I have noticed that a few times per month (sometimes more), the gas price gauge jumps up a few cents (to as much as 50 cents) before I even touch the trigger to start pumping gas.
Let me quickly go through the process I routinely do while pumping gas. I first put in my rewards card, then my credit card. Immediately I pull the nozzle from the holster and place it into the car's fuel tank (I do not touch the trigger). That is the last time I touch the nozzle until I pump the gas. Now, I press the type of gas I want (87 octane), then it asks for me to enter in my zip code to verify my credit card information. As soon as I do that, the gas pump is activated and the gas price gauge zero's out, then immediately jumps up .02-.05 cents. Keep in mind; I have not touched the trigger at all yet. I believe the term for this is called 'Pump Jumping'.
I have called corporate office numerous times as well as reported it to the manager. They say that they will look into the issue, but the problem keeps happening. One of the managers told me recently that air bubbles in the gas line cause the pump to jump up a few cents before pumping, but jumping up .28 cents is ridiculous! I have also tried to get in touch with the franchise owner with no luck. This is really starting to get frustrating, and I would like this issue to get resolved.
I have over a dozen videos recorded from my cell phone's camcorder showing the pump ripping me off from start to finish. I pump gas at this location 4-5 times a week which is probably why I noticed this problem happening to me so many times. How many other people have this problem happen to them, where they just decide it's not worth talking to the attendant over a few cents?
I have even asked the attendants to reset the pump or give me a refund on the charges, but then refuse and basically insult me stating that I do not know how to pump gas correctly. This is clearly not the case and I have let this problem drag out way too long. I am now taking this issue to the next level to see what can be done about this issue!
Please, anybody, look into this issue for me and inform me what my options are.
The complaint has been investigated and resolved to the customer’s satisfaction.
Gas pump
I just put my hand on nozzle, squezzed the handle within one second I was at $1.15. I think they have the gas pump rigged...I never saw it start at 1 or any other number, it seemed like it started att $1.15... Please respond thanking you in advance Maryanne
Read full review of Speedway and 64 commentsSpeedway Reviews 0
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Overview of Speedway complaint handling
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Speedway Contacts
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Speedway phone numbers+1 (800) 643-1948+1 (800) 643-1948Click up if you have successfully reached Speedway by calling +1 (800) 643-1948 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (800) 643-1948 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (800) 643-1948 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (800) 643-1948 phone numberGeneral+1 (800) 428-4016+1 (800) 428-4016Click up if you have successfully reached Speedway by calling +1 (800) 428-4016 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (800) 428-4016 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (800) 428-4016 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (800) 428-4016 phone numberCredit Card Account+1 (937) 864-3000+1 (937) 864-3000Click up if you have successfully reached Speedway by calling +1 (937) 864-3000 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (937) 864-3000 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (937) 864-3000 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (937) 864-3000 phone numberCustomer Service
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Speedway emailscustserv@speedway.com100%Confidence score: 100%Supportspeedwaycreditcard@speedway.com76%Confidence score: 76%
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Speedway address250 Beronia Dr., Springfield, Indiana, 45505, United States
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Speedway social media
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