Whirlpool review: Washer model wtw5005kw0, serial number cx5101054

We took delivery of this new machine on Jan 7, 2021. By March 29 we noticed that there was no agitation during the wash and rinse cycles. The machine was also making a burning smell coming from the lid lock mechanism. That explained why our clothes were not getting clean. I am afraid that this machine is not only poorly designed and non-functional for cleaning clothes, but is also a potential fire hazard and danger to my family. I made a Youtube video showing the problem and sent the video to Whirlpool customer care.

I got no response from them except an apology and instructions to contact my nearest repair shop which is 116 miles away in Bessemer, AL. I am in Huntsville, AL. My wait time for service is 10 days. However, I suspect that the machine is performing as designed and I suspect gross negligence, incompetence, and perhaps even deliberate deception on the part of the Whirlpool Corporation. I asked for my money back and they refused. At no time did they offer to investigate my claim of fire burning smell or machine design flaw and unacceptable poor performance.

The video showing the problem is located at
https://youtu.be/smWqm9qtuSc