Whirlpool
Reviews and Complaints

This is the worst cleaning oven I have ever purchased! It doesn't self clean! Not only that it stains very easy! This is a very expensive oven what a horrible change! Big mistake whirlpool what a piece of junk!
When I called technical support they weren't suprised I called I guess everyone is disappointed with their purchase! They told me they would send me an aqua cleaning kit! 3 months later (4 phone calls) still no kit! I called customer support again and they seem so lost and confused. They said the kit is on back order. But reading these reviews I'm
Not really interested because obviously the kit doesn't work. This is the worst oven I have ever had in 30 years! The bell isn't loud enough, the glass is stained The self clean is useless, the bottom drawer keeps popping open! Cheap and very disappointing!
I want a refund! This oven is an embarrassment!

Model #WGE745C0FS01 Serial # DX1710257. We received our new range August 3, 2020. I noticed after using it to bake a frozen pizza there was what I thought was burned cheese on the bottom of the top oven. When I went to clean it out, it was very hard. It was pieces of the enamel from the bottom of the oven. I tried calling several time, the Whirlpool service number only to hang up because I stayed on hold for 25 minutes each time. I went online 10-02-2020 and had a live chat and was transferred to a care expert who gave me the information to request a service person to come out and examine out range. On 10-27-2020 received an email from Solutions Specialist Brenda - [protected], with Information to schedule the appointment for service. We contacted Groves Appliance Repair and set up the appontment for 11-19-2020. On 11-10-2020 received email from Whrilpool confirming appointment. On 11-19-202l the repairman Adam came and examined out range, took pictures and spoke with a representative, Kathy, with Whirlpool. Ashley with Groves Appliance Repair faxed the information and photos of the damage from Adam to Kathy. Adam told us we should be receiving an email from Whirlpool confirming the replacement of our damaged range. We received 2 emails on 11-19-2020. However, they were congratulating us for purchasing our new range, not to replace it. on 12-01-2020 this live chat occurred: Chat Started
10:16 AM
System said
Virtual Assistant Connected
10:16 AM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
10:16 AM
Consumer
You said
Model number: WGE745C0FS
10:16 AM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help direct your product questions.
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
10:16 AM
Consumer
You said
SERIAL NUMBER DX1710257
10:17 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
10:17 AM
Consumer
You said
My husband and I purchased this stove [protected]@tds.net
10:18 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
Yes
10:18 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you. We will email you a transcript of our chat once completed!
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
We had a serviceman by Groves Appliance Repair. SR # is [protected]
You said
We were told we would hear from Whirlpool within 48 hours concerning the replacement of our stove. We did receive an email, however it was congratulating us on the purchase of our existing stove?
You said
No thank you on the emails concerning promotions.
10:21 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
10:21 AM
Consumer
You said
Model #: WGE745C0FS
10:22 AM
Virtual Assistant
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
Bot Virtual Assistant said
Your estimated wait time is 5 minutes.
10:22 AM
Virtual Assistant
Bot Virtual Assistant said
Your estimated wait time is 2 minutes.
10:27 AM
System said
Kassie Connected
10:27 AM
Kassie
Agent Kassie said
Thank you for contacting Whirlpool! This is Kassie in Tennessee. I will be with you momentarily.
10:27 AM
Consumer
You said
Thank you
10:27 AM
Kassie
Agent Kassie said
Hello!
10:29 AM
Consumer
You said
Hello Kassie
10:29 AM
Kassie
Agent Kassie said
I am glad you reached us today. I am reviewing your case file.
10:29 AM
Consumer
You said
Are you aware of what is happening?
10:30 AM
Kassie
Agent Kassie said
I am reviewing your case file.
Agent Kassie said
I appreciate your patience. It seems we are still waiting on the photos from the servicer.
10:33 AM
Consumer
You said
Ok. Do I need to contact them or will Whirlpool?
10:34 AM
Kassie
Agent Kassie said
We will be contacting them.
10:34 AM
Consumer
You said
Alright, thank you for your assistance.
10:35 AM
Kassie
Agent Kassie said
You are most welcome. Was there anything in addition to this I could address?
10:35 AM
Consumer
You said
Not at this time.
You said
We will receive a copy of this transcript via email?
10:36 AM
Kassie
Agent Kassie said
What is a good phone number for you?
Agent Kassie said
Yes the chat will send once the session closes. I am going to call service to follow up on this now.
10:37 AM
Consumer
You said
[protected] Dan Faulkner
You said
Thank you so much Kassie!
10:38 AM
Kassie
Agent Kassie said
You are most welcome. Is there anything else I could help with in the meantime?
10:38 AM
Consumer
You said
No, thank you.
10:39 AM
Kassie
Agent Kassie said
It has been my pleasure to assist you today. We invite you to contact Whirlpool again, Monday through Friday, via chat or phone at [protected] Monday and Tuesday 8am-8pm EST and Wednesday - Friday 9am -7pm EST. Thank you for choosing Whirlpool; we appreciate your business. Have a good day. Take care!
10:39 AM
System said
Kassie Disconnected
10:41 AM
System said
Chat Bot Transcript Connected
10:41 AM

After not receiving any results after the holidays another live chat: Chat Started
1:34 PM
System said
Virtual Assistant Connected
1:34 PM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
1:34 PM
Consumer
You said
Hello. I am t
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can provide the best assistance possible, please select one of the following options.
1:35 PM
Consumer
You said
would like to follow up on the issue with our Whirlpool range we purchases
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
I am sorry but I do not get that. Can we try again?
1:35 PM
Consumer
You said
I would like to follow up on the issue with our r;ange
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help you with your product concern.
Bot Virtual Assistant said
To schedule service, please visit www.Whirlpool.com//owners.html and choose schedule service.
Bot Virtual Assistant said
Is there anything else that we can assist with? Type 'Yes' or 'No'.
Consumer
You said
Yes
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
1:36 PM
Consumer
You said
Dan Faulkner
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
1:36 PM
Consumer
You said
[protected]@tds.net
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
Yes
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you. We will email you a transcript of our chat once completed!
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
No
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have your primary phone number?
1:37 PM
Consumer
You said
[protected]
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for that phone information
Bot Virtual Assistant said
May I please have the address where the appliance is located? Please include city, state, and zip code.
1:37 PM
Consumer
You said
222 S. Maple St. Pittsboro IN 46167
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you!
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
1:38 PM
Consumer
You said
MODEL # WGE745C0DA
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
What problem are you having with your appliance?
1:38 PM
Consumer
You said
SERIAL # DX1710257
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
Delivered 08-03-2020
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
It is a double oven and the top oven has damaged enamel lining
1:40 PM
Virtual Assistant
Bot Virtual Assistant said
I apologize. I am still learning. Let's continue.
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
1:40 PM
System said
Routing Assistant Connected
1:40 PM
Routing Assistant
Bot Routing Assistant said
Your estimated wait time is 0 minutes.
1:40 PM
System said
Laura Connected
1:40 PM
Laura
Agent Laura said
Thank you for contacting Whirlpool! This is Laura in Michigan. I will be with you momentarily.
Agent Laura said
Hi Dan. I am sorry that you are having issues with your range.
1:41 PM
Consumer
You said
Good afternoon Laura, Maybe you can assist me concerning our range, please
1:41 PM
Laura
Agent Laura said
What sort of damage are you seeing inside the oven?
1:42 PM
Consumer
You said
In the top oven the enamel is damaged. We had the service man out on 11/19/2020
You said
He told us to expect a response on replacing the oven as the oven cannot be repaired.
You said
We are receiving letters to expand the warranty, but nothing concerning the damaged oven.
1:43 PM
Consumer
You said
I understand the Covid-19 pandemic has made everything more difficult for many companies.
1:46 PM
Laura
Agent Laura said
Per the file, we have attempted to contact you a few times about an exchange. This was all done in December. It has since been closed due to lack of contact. For further assistance, you will need to contact that department at [protected].
1:47 PM
Consumer
You said
OK
1:47 PM
And so I did call the customer service number and waited, yet again, for 25 minutes. I hung up and called later, holding for 30 minutes until hanging up. Now I am at this point, having been told they tried calling, not emailing which was how we had conversations the entire time, and told they closed our file. We only want this resolved by replacing our damaged range. Your assistance is GREATLY appreciated.

My ice maker on my whirlpool gold refrigerator quit about 6 months ago, also the left door handle on the inside produce drawer broker off. I've took days off work to try and get ahold of Whirlpool..No answer..Stuck on hold for hours and hours. Even called AIG and they hooked me back to the same number. Still no answer. My warranty expires in May.. This is complete crap..

bought a whirlpool washer from lowes wife took it back in 2 days just junk clothes were still sop and wet, so got a new one deivered on march12 tried to use it on saturday and would not spinn acted like it was stuck had to wait 10 days for repair guy should us what we done wrong, he watched wife load washer and said it was O.K. still dose not work terrible products terrible company will never buy another whirlpoll product

Purchased unit Jan 23, 2021 at Lowes. I need to have the french door leveled. The right side door is above and not aligned with the left side door. Instruction manual on page 16 said to remove bottom hinge pin on lower side of right door and then use 1/8 inch hex to adjust. I can remove hinge pin but the alignment screw will not turn and therefore door can't be adjusted. I called Whirlpool to ask for tech support and was told there is no such department. I find this one fact absolutely unbelievable! They said I would have to have a warranty tech come out and it would be an week and a half before he/she would come. I made appointment with guarantee they would call first. We waited all day and then a lady called and said tech would be there in 5 minutes! We were at home so we waited. After 30 minutes went by we called and were put on hold. She came back and said tech had come by at 2:00 and we were not there! Absolutely untrue. We were here! She said he was already on way home and we would have to reschedule. I found out via my own research that in my zip code, 39110, the provider use to be A-1 Appliance in Pearl, MS. Now it is Solar out of New Orleans. So New Orleans covers central Mississippi. That is crazy. All I want is the doors aligned. Isn't there some may to get help with this rather than wait until someone from Louisiana can come by. I do not want any service from Solar. I would be ok if the tech had just said, "It is 2:00 and I am tired an want to head home." I will not accept not being told the truth. Is there not some tech that I could speak with to walk me through this. I am technically inclined and could do this if someone would just guide me. I am very disappointed with purchasing Whirlpool.

Ted
[protected]

We purchased a new kitchen aid dishwasher from Nebraska Furniture Mart. It was installed by one of their contractors. We ran the dishwasher for the first time and the clean cycle would not stop. We can not cancel the cycle and have to leave the door open to keep it from running. We noted 2 days after running the dishwasher that our wood floor was warping and then water started gushing into our finished lower level onto the couch, table, and ruined the ceiling. I contacted Nebraska Furniture Mart and they were very helpful. They sent the installer out to look at the dishwasher and he confirmed that there was a faulty part of some sort. Either a seal or sensor. This is when things got difficult with Whirlpool. I had to fill out a form which seemed simple enough. Then I received an email from a senior claims resolution advisor requesting a laundry list of items be completed before reviewing our claim. The most insane item requested, was the broken part be shipped back to them. I was also told in the email to preserve the manufactured product for inspection. I am not supposed to move the dishwasher. I can not get a new one until Whirlpool accepts our claim. I am supposed to do all the leg work in order to diagnose what the problem is with the dishwasher. Let's be clear...Whirlpool makes the consumer do all the work when one of their products is faulty. This is very poor customer service. I have attempted to call our senior claims resolution advisor twice now and emailed daily for the last 4 days. She will not email me back to answer my questions or return my calls. I am now stuck with this dishwasher that does not work, a ruined wood floor, and a water logged lower level. Our claim number with whirlpool is M-[protected]

I've tried getting a hold of someone to discuss my existing warranty plan. Need service for my Microwave. Tried several times, I was put on hold at least 30- min each call. I have 4-different phone numbers, put on hold no one picks up. I've been a Customer since 2016. I purchased my Appliances from Costco Manteca I'll speak to them about the non service. If your not interested in your Customers I can go elsewhere. Gail Anderson [protected] I purchased the suite: Refrigerator, Range, Microwave, Dishwasher.

I purchased this whirlpool Freezer from Lowes on 2/16/2021 and picked up on 2/20/2021. It sat in my garage a few days so I could make some space in my garage. After putting product in it I noticed that there was condensation in the top of the freezer and getting on a step stool noticed a 1/4 inch gap on top of the freezer door. Obviously this is a manufacturing defect. I called Whirlpool an a service tech came out and stated that replacing the gasket was not an option and the door would need to be replaced and that this would take 8 weeks. I called and asked for a replacement freezer understanding that I have purchased on 2/16 and picked up on 2/20. Talking to a csr and then to a supervisor offer no assistance when I asked to have this elevated I was told that this was as far as I can take my dissatisfaction of how this situation was handled. The rep suggested I discuss a replacement with Lowed but there was no damage that lowes caused this is a Manufacturing defect. I find it hard to believe the wait time and no suitable solution was offered.

Washer delivery 10/15/2020. Delivery service bumped dropped did something to cause scratch to side of washer. I received a gift card of $50 for the inconvenience. Ok then immediately issues arose with bumping loud noises thoughts where it's not level. I called the delivery service and they sent technician. He leveled the machine indicating it was not done when delivered. It was find for 2 small loads. Then the issue came back worse. I was told by your service company that the drum needed to be replaced. Reference service request #[protected]. The issue was directed to the Product Exchange Review Team. NOBODY has contacted me as promised to a date of when part is available or if the machine can be replaced. This is ridiculous I have had to wait this long! Your customer service has no answers and I am being lied to. I'm sick of it! What a disgrace that Maytag would not respond or even has a customer service line that picks up after on hold for over an hour! It's unexceptionable! You can't use Covid as the excuse for no answers! Get it together!

Pissed Customer!

We purchased a Whirlpool water heater from Lowe's on 1/6/2017. It is model ES50R10-55. It has a 10 manufacture warranty. It is leaking and needs to be replaced. I contacted Lowe's and they told me it was Whirlpools responsibility. I tried contacting Whirlpool by phone and by website and can not get any help. We need to get the water heater replaced asap. How do we get warranty assistance?

I purchased product from électroménager Longueuil and was advised that if there is any problem is guaranteed by Whirlpool.
I purchased a hood which had to be installed by contractor.
Purchase maid in august
Installation in December
Product was damaged to the point that it can not be installed.
We are talking about retractable hood.
I contacted électroménagers Longueuil,
They suggested to contact whirlpool
Whirlpool technician called damage cosmetic.
How can it can be cosmetic if retractable hood can not be retracted from its frame?
My money is really literally in garbage.
I have a product that can not be used...
What is your proposition

We bought a brand new Whirlpool range at Lowe's, Chandler, AZ, less than a year ago and it went out. The service associate found the wire harness in the back of electric range needs replacement. The service company ( Guinco Appliance Repair) [protected], placed a request for the unservicable part and advised me it was on back order from whirlpool, that was on 2/5/20. It's been more than a month that my family has been without the range. After talking with your service department they said the order will be resubmited and give it 21 days before checking on the part.
Since there is so much difficulty replacing the part, I would like the range to be replaced so we can go back to preparing meals for my family as we were able to do before the breakdown. I would be very grateful for your attention to this problem as soon as possible.

My ice maker since I bought the whirlpool 7 years ago has been repaired 3 times, twice removing the complete ice maker and replacing it at over $500.00 by now. I have in the past bragged how well whirlpool products work, I have talked serveral buyers into getting your products. In the future if I get nothing for my money and get no relief, my opinion will change and many of my friends will hear my opinion. My stove and my ovens are all whirlpool and I have not had a problem with them, not even the refrigerator, except for the defective ice maker, there has to be other buyers with my problem. Please contact me if you want at [protected], I am expecting you to solve my problems.

Washing machine leaked huge amounts of water all over living room and kitchen, down to the next two floors. Apparently this has been a common experience for tenants & now management sent out a notice to tenants warning them about this machine. It'll cost approximately 20-30K to cover all the damage. I want whirlpool to cover this cost. I can forward all related bills as they come in. YLTE5243DQg

to me

Old Washing Machines In The Building

Dear Residents,

We have received some feedback from residents after our message regarding washing machines causing leaks. There have been a good half a dozen instances of leaking in the past. It appears that a particular type of machine is prone to leak and it has probably reached its serviceable lifespan.

There have been cases where some have hired an appliance technician to service these type of machines only to have them break less than a year later. Others have opted to replace them with new models.

Below you will see photos showing the model. It is thought that if you own a similar machine you may want to contact Whirlpool and show them the machine model you own (https://www.whirlpool.ca/en_ca/services/contact-us.html) to find out what they would recommend. The more requests they receive from people who own these machines, the more inclined they would be to respond.

We bought the whirlpool cook top stove with aqua lift auto cleaning fall 2018 from Lowes in Dubuque, Iowa this cleaning system does not work at all, we have tried to clean it as directed, does not clean anything of inside of oven, we have bought whirlpool products over and over again over 50 years now, I have never seen anything like this before, this is without a doubt the worst problem we have ever seen, and we would expect to have it replaced with a new stove without this feature, I can't believe that they could market this as self cleaning, this feature is very necessary because we can't physically do the cleaning ourselves, which is why we bought self cleaning, this is deliberate False Advertising, Ken & Bev Petty

I have a hot water heater that's only 4 years old that's rusted. I have called all numbers I can find and get the same on hold recording. I have sat on hold for hours. Yesterday was 3:12 hours and it routed me to a survey about my experience and then disconnected me. I never spoke to anyone! I need an RA number to get my money back. I spoke to someone at corporate I believe and he said I just have to wait on hold. This is the worst customer service I've ever dealt with.

Replaced a 15 year old sears kenmore with this piece of junk.. Machine is brand new only 7 days old used 6 times!... Now the unit was purchased through the home depot in elmont ny 11003... Whirlpool top loader. We are under the manufacturer's warranty for 1 year... We also purchased the 3 year protection plan for this unit through the home depot! What a piece of crap! Demanding action taken against whirlpool! I am seriously ill as is my 91 year old mom! Do not own a car and have no money to spend on car service to get to a laundromat! Keep calling whirlpool unable to get satisfaction.. Have service call they are supposed to be coming to fix it on february 24th 2021.. Mother has medical issues!.. We need a fill-in or substitute machine till then! This is a disgrace! No car no relatives to get me to laundromat... I am a cancer patient just getting over operation.. My mom is a cancer patient! Please help us! Should have kept the old kenmore...Instead~ thanks!

Whirlpool built in oven. Preheated to 400 when I opened door the glass shattered. Talked to whirlpool and was told it's not under warranty. I feel it was defective and dangerous. Do I need to contact a lawyer?

I bought a refrigerator back in June, 2020 brand new for 1299.00 at our local store. Only 7 months old and today was our fourth call to Whirlpool customer service. We asked the teck each time they came out to the house, why we are getting ice and frost in our bagged meats and food, when the settings are set to nominal and even one less. He said each time its the way the refrigeator is made. That just sounds crazy to me. My wife buys 4 bags fries and 3 french fries each week and every bag when you open it is about 65 percent with ice and frosted inside of the bag before its even opened. four times I call and Whirlpool says that is how it is. Wont give a new one, ive asked. I said maybe ours is a lemon.. I said what about a gift card? They said were on our own. Its under year warrentee and each week we are throwing away between 30 and 45 bucks away in food. Thats a lot of cash each month down the drain. Since we bought the darn unit in June, we must of wasted over a 1000.00 dollars in food because the freezer over freezes the food while in the bag. I asked very nicely today for something, anything for a compensation for our loss, answer was no. I told them I took pictures of the frozen food and receipts. What makes it worse we have my daughter who is medical problems and cant walk and it pricey trying to keep up for her and the extra food we are buying. Just wanted to vent to the management and hope someone sees this and at least tries to reach and help us out thank you.

This whirlpool refrigerator was purchased May 1, 2020, from Home Depot and delivered to our home. The door has been hard to open from day 1.
On the third service visit the gasket and tube kit was replaced. The door is still hard to open. This is a defect of the refrigerator

This is causing much stress and needs resolution. Below are the dates service has come to the house.

6/17/2020- Service by GE Home Delivery support. TEMCO Warehouse & Distribution/[protected]. Customer order#[protected]. States: Door defective, customer will call whirlpool for replacement.

6/24/2020- Service job #: SWPN61F10C43-1. Company, WFCC Electric Express Factory. FRIG Door is hard to open

11/13/2020- WFCC J&H Factory Service. Service job#: SWPNB229096-1. Frig door is hard to open

12/10/2020 - Service- J&H Appliance - Work order id# 106982. Installed Gasket and Drain Tube . Door still hard to open even after 2 weeks.

1/11/21-Service - J&H Appliance - work order ID # 110405. File # [protected]. Service man called the Techline and advised us to call customer service.

1/23-J&H cancelled service (said could not come on Saturday)

1/28-J &H sent an email regarding file [protected] and cancelled the service

1/28-We spoke with a whirlpool supervisor name, Todd, and was told someone from the Consumer Service Escalator Board would give us a call. Have never received a call as of February 8, 2021.

Thank you for a speedy resolution.