First Visit- End of March 2020- Food freezing up, loud noise. Had same problems three years prior so knew that a panel was frozen. Technician Todd came and "messed around" before saying he had to order a part. Next appointment scheduled for two weeks. Part arrived next day. Three days later refrigerator noise very loud, temperature in fridge was very warm and ice maker stopped working
Second Visit: April 10th. Technician was Kenny who had fixed the fridge three years prior. Replaced the part and fridge worked fine. Checked ice maker to ensure it was set properly. On April 11th there was still no ice. Went on line and did the self check and re-set. Still no ice. Called for another appointment
Third Visit: April 17th. Talked to Technician Kenny on the phone. He said we most likely needed a new ice maker. New appointment for May 1at, Ice maker ordered and received April 22nd.
Fourth Visit: May 1st. Technician Kenny installed new ice maker, set it and heard it fill with water. He said to expect ice in two hours. No ice in the ice maker. Called on May 4th for another appointment. Told Lowe's we were upset with A and E. They said they would file a complaint. Gave me the number to complain to supervisor which I did. Awaiting another appointment on May 7th
My appointment today is for 8am-12noon. I call you to determine when the tech would be by my house as I am...
Technician that sears sent out diagnosed a leak on 8/7/2019 . He tapped into the system said it is definitely a leak and it will be $508 to put in a Die dryer. Then it would be that or maybe more to come back and leak check and replace whatever part is leaking. This refrigerator is only 1.5 years old. I won't pay this much to fix it. I had a different company out. They had to fix the drier that A&E damaged by tapping into it. They charged the unit to factory settings and found that there is no leak but the board is bad. You guys tried to take me for over $1, 000 and then you would have charged me God knows how much for that board. I have kept all the parts and for when I decide how I should proceed with this. At minimum I should get the Diagnostics fee I paid back. At most you should pay the invoice I paid to fix the leak you caused by tapping into the system. $200.
Waited 22 days for service the technician Ben arrived today approximately 4:30pm claimed he was not allowed...
this company needs to be shut down, the worse I have every worked with. The STUIPVISOR hung up on me twice. They were at my home today and had the wrong paper work (not there fault), LG sent them the wrong paper work. the Tech looked at it and wrote down what was needed to fix and said to call his office and let them know that LG fixed the paperwork. The idiots at A& E wants to send out the tech a second time to look at the problem and then order the parts, then come back a third time to repair it. This company has a 1.2 rating, how much lower can you go? The owner must not care about his business is all that I can say.
Worst ever! Called to get my refrigerator fixed, not sure how they got my husband's name and phone number that was disconnected 10 yes ago! When I purchased my fridge under my name and number! Then they canceled the work order. Pieces of ****. Called company I purchased thru told them to send out a different company!
3 year old LG refridgerator failed on 5/1. Called LG and they referred us to A & E factory services. Tech...
Unfortunately A&E Factory Service holds our extended warranty for our LG Double Oven. The upper oven no longer heats, filed an extended warranty through Lowes on 11 April. I was called by A&E to ask what was wrong, the representative said he believed he knew what the issue was and order two parts to be delivered to my home. Technician arrives for the first appointment but they sent parts for a single oven (note, they had the model and serial number of my oven). Since it was the wrong part they had to order again, asked for it to be sent overnight, got the part 5 days later. Fast forwarded 11 days, technician arrives this morning, wrong part again, my part should end 01, part they sent ends in 02. Now have to wait another 9 days for the new part to arrive and the first available appointment. Called them again today to ask to have it sent overnight but told they can't do that but they will expedite the delivery. Not holding my breathe that they will ever get this fixed. So we are now going on almost a month of the oven not working. I will say I don't feel as its the technicians fault, just those individuals ordering parts from the headquarters. Technician this morning ordered it after calling LG to confirm what part was really needed. Not sure why they have the extended warranty if they can't even figure out the correct parts (just hope this is the actual reason why the oven is not working, almost like they are just throwing parts at it and hoping it works!).
We have a rental property for which we provide fridge. Sears advised it needs warranty work and sent A&E. They cancelled 2 appointments and gave the tenant only 5 minutes to meet him on the third appointment. I contacted the company and was completely unable to resolve. My request was for the tech and the tenant to simply exchange phone information so they could communicate. The response was completely tone deaf. I tried to escalate but to no avail. I am so disappointed in this company. I never lodge complaints but this is beyond the pale.
Yes y'all have a gentleman by the name of Sergio Vega Jr working for y'all that is giving out his own...
Our refrigerator failed on October 19th. We have a Sears service contract and called them to have repairman...
Horrible customer service! They seem to install refurbished parts which then break in a short time, they only...
A&E hires the most incompetent, rude, condescending group of unprofessional agents. Nothing gets done. I will be without a clothes washer for a month by the time they get their act together. Part was ordered on 10.10.18...cancelled order on 10.10.18, repair appointment was scheduled for 10.22...no show. Part reordered on 10.22...repair scheduled for NOVEMBER.
DO NOT subscribe to a warranty with A&E. You will receive deplorable customer service and total frustrations.
I had 9 repair calls from A & E of Ocala, FL. Yep, no shows, late, & just plain terrible service from Wally ...
8.11.18 We called for repairs because our refrigerator quit cooling. 7-16-18 Serviceman came out and assessed...
I called A&E for a repair and it is now 18 days later and I still have no refrigerator. Was supposed to be...
I've been working with A&E to get my dryer repaired since April. It is now December. The company send...
11/2/2017 Chico Ca I think may have been the most unprofessional company I have ever had to deal with. I...
Warning: A&E Factory Service Repair. WARNING: https://www.aefactoryservice.com/
Made two appointments under our Sears Home Warranty. 1st time, no show. 2nd time- note on the door they were here- so were we! Bob even saw the van sitting down the road at a public park! Still, no refrigerator compressor installed. We have been without a refrigerator for 4 weeks now. Can't get a loaner from https://www.searshomewarranty.com or any other type of service. We have called Sears several times to get help. What is the point of having a warranty when you can't get anything fixed? So now they want to reschedule a 3rd time. Compressor still sitting in the box.
On June 2 a repair man came to fix my washer. It is part of a Frigidaire stack laundry system. He told me then, that this was a learning opportunity because he did not know anything about this system. He fixed the washer just fine, but after he left the dryer didn't work. I have called A&E multiple times to get someone out go fix the dryer. Last Monday I was told someone would be calling me to set up a repair appt. No one did. Tuesday I called and was told that a repairman would be out today, Thursday, between 8 and 12. At 1 o'clock I called to find out where he was. I was then informed that NO REPAIR ORDER HAD EVER BEEN GENERATED and they had no record of it. So I guess I spoke to the most incompetent person there on Monday, and Tuesday, and Thursday. Or is the whole company incompetent? By the looks of their reviews, I would say it was the latter.
A&e has been working on this unit since last september. Replaced condenser, compressor, and dryer. Then it...
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