A&E Factory Service reviews & complaints 318
Keywords
repair service refrigerator technician appointment warranty fix part tech scheduled phone number fridge ice maker problem washer freezer claim house schedule scheduled appointmentNewest A&E Factory Service reviews & complaints
Oven ge monogram
December 2nd 4:30pm After making an appointment and waiting over a week and a half for a service person to come, and waiting all day at home, a repairman finally came, took pictures of the inside of oven and said he needed to order a part! (what part? We told the initial scheduler that it was the oven ignitor that needed replaced for the 4th time in 4 years!} This guy didn't even remove the plate to see the ignitor!
We asked him if he had the part on his truck. He said "I don't know what's on the truck" ! He gave no effort to look and see. (It was getting dark and we were one of his later stops. Did he just want to go home?)
My husband and I were at our rope's end with his carefree attitude so we told him to get out! Made another schedule with GE Service Repair instead, under our warranty.
Claimed loss: weeks and days
Desired outcome: quicker service time and experienced repairman
A&E Factory Service - Dishwasher
Re - Paul Michael (PM) Daugherty Sears Protect Appliance Enroll Date 7/21/23 Cancelled Date: 10/25/23 This may be one of several order numbers: [protected] Plan Number: [protected] Monthly fee: $64.19 GE Dishwasher Serial # TT804442B GE Model #: GDWF100R10BB NOTE: Dates below are close to being correct, but some may be slightly off of the date...
Read full review of A&E Factory ServiceA&E Factory Service - Labor charge
I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business! Hope A & E soon follows! Here is the invoice: Logo Get appointment support This is a payment receipt for your repair Service date: 10/11/2023 Brand ...
Read full review of A&E Factory ServiceA&E Factory Service - Warranty work on a microwave
On Sept. 19, 2023 I called for a repair and it was scheduled for Sept. 20, 2023. During this call with Conns for the appliance warranty the Rep that took the order she said that someone would be getting back to me with a 3-hour window for repair service. I did receive a email and text saying that the window was 8am to 5pm. I called Conns again and they...
Read full review of A&E Factory ServiceNever showed up
Took off work for an appointment scheduled between 7a-4p and the technician called at 5p stating they would have to reschedule my appointment because they got busy. ABSOLUTELY RIDICULOUS! Then when calling customer service you can't speak to anyone. I'll never do business with you all ever again and I'll make sure no one I know doesn't either.
A&E Factory Service - Dishwasher service repair
I would like to express my profound dissatisfaction and frustration with the services provided by A&E Service Repair and, specifically, their service technician, Raymond W., who was assigned to repair my dishwasher. On August 29, 2023, Raymond W. visited my residence and diagnosed that the motor in my dishwasher was failing. He informed me that he needed to...
Read full review of A&E Factory ServiceNo one showed up or called
I had contacted A and E about a service repair on my GE dryer. I scheduled an appointment to have some come and repair my dryer and no one showed. No call was made to inform me no one was coming to repair. My appointment was scheduled between 8:00 am and 5:00 pm. By 4:30 pm when I had not heard from anyone, I called the number provided. The message stated that my appointment was confirmed for 2:49 pm to 4:19 pm. (It was already 4:30 pm)
No customer service line to speak to a real person.
Desired outcome: Someone to come out and fix my dryer, and not have to wait around for 8 hours and not have anyone show up.
Service
I had contacted A and E about a service repair on my GE dryer. We have scheduled appointments four times. The first time a service man came out to the house and repaired one part of the job and ordered parts to repair the rest. Scheduled an appointment to complete the job and no one showed. No call was made to inform me no one was coming to repair. Called and rescheduled another appointment and that was rescheduled for another day. Confirmed this now third day was happening, text sent to me to confirm and once again no one showed to complete job. No customer service line to speak to a real person only to reschedule appointment once again. I am tired of scheduling appointment and rearranging my schedule to accommodate and NO ONE SHOW UP!
Desired outcome: Someone to come and finish the job!!!!
A&E Factory Service - Missed service appointment by technician
The A&E Factory Service technician missed the schedule appointment. The A&E company phone line is automated and does not give an option to talk to a representative about where the technician is and any updates on when he will arrive. I accessed in-person help by contacting Sears appliance repair which contracts A&E. They gave me an updated time, but it wa...
Read full review of A&E Factory ServiceMagic Chef portable washing machine repair
The same technician came three different times but was unable to repair my 1 year old washing machine. First time he told me I was doing something wrong to cause the issue yet it was clear that the machine was malfunctioning. He was here for over 3 hours the last time but ended up leaving without properly repairing the issue.
I was uncomfortable as he was overly friendly and chatty, malodorous.
Numerous requests for a more competent technician be sent but was told he was the only none for this area.
Finding out who a manufacturer's contracted warrantee service providers is and their ratings is impossible.
A & E lacks accessible customer service, their phone number recording says to sign into their portal causing repeated frustration. Even with the manufacturer intervention there was repeated communication breakdown and miscommunication over several weeks time. Numerous non reply-able emails.
Lack of live accessible customer service is poor business practice and a bad reflection.
Desired outcome: To make it known to the public that A&E Factory Service is a bad business. Tell consumers to investigate who the warrantee service provider is for the product they are thinking of buying and their ratings before making a purchase.
A&E Horrible Service
First, there is no way to speak to a human at A&E. All options on their phone tree lead to a message to go to their website then disconnects.
A&E will schedule an appointment to repair your appliance between 8am to 5pm on some date. Their technician will no-show after you have been waiting for 8 hours without a call or message. You will then receive a robot call 1 hour or so after the technician was supposed to arrive stating that your appointment was rescheduled a week later between 8am and 5pm. This happened multiple times and there is no way to reach a human to have the problem escalated.
Repair service
A&E was contracted out by the warranty company to repair the service on August 4, 2023 with the original repair date of 08/11/23. A technician has been out on 08/11/23 and ordered parts, since the parts have arrived the company has canceled/rescheduled 11 times. I still do not have a working appliance. A reschedule was done today and I was told to make it work.
Desired outcome: The company to fix the appliance. I have taken time off of work and not able to keep doing so for the company to cancel.
A&E Factory Service Compliement
Jody, my A&E Technician just left my home. He came to repair an LG Craft Ice Maker. He had the parts on his truck and completed the service in the same visit. He demonstrated exemplary knowledge and professionalism. I shared my concern with him regarding online reviews unfavorable of A&E Factory Services. He provided his knowledge of a long time company history and confidence in his expertise. The scheduling process and company communication was spot on. Jody, Thank you! From Surie in Lake Havasu City AZ.
Undependable Worthless idiots
I have a Lowe’s warranty on a washer dryer set I bought there from just over three years ago and I purchased a 5 year warranty at that time. About 3 weeks ago the washer would not go in to the final spin cycle. I called for warranty repair and was told initially it would be Thursday and A&E rescheduled for Friday without my knowledge or consent. Fri the Tech called and said he was on his way - I asked if he brought a helper as this was a stacked unit and he replied no. A & E rescheduled for Monday then out of the blue they called and asked what the problem was and I told them I thought it was the pump as the machine would not spin and there was water standing in it. The next txt message said it was scheduled for Tuesday- Then on Tuesday it was rescheduled for Fri. On Friday UPS delivered a new pump unit and suddenly I was rescheduled for Monday. Now it is Monday-A single technician shows up by himself takes one look and says I will need a helper no —it Sherlock. Now I am scheduled for Thursday (if at all)
The worst srevice company ever
This clown show has been working on my Samsung washer since May, it is now August and my washer is not working. they have no clue what is wrong with it, they keep ordering parts hoping to fine the right one. 4 No show/ no contact. Two times because , they did not have a two person crew scheduled to do a two person job.
I have enough parts to build an entire machine, yet they can not get it to work.
I had to take 7 days of vacation (because we work) and be at home from 8 am to 5pm , just to not see the clown mobile pull up.
I am forced to use them , with my extended warranty; this will be the last extended warranty that we purchase.
I WOULD NOT PAY TO USE THIS COMPANY.
Desired outcome: FIX MY WASHER
No way to contact even though they tell me too.
There is supposed to be a service call today to fix our washer. They called and asked for a call back and none of the numbers connect to a person. The text message phone number box doesn’t work either. This totally automated crap does not work. I have been avoiding purchasing any more appliances that use this service since sometimes I need to talk to a person. On other appliances we’ve had numerous no shows from A nd E with nothing more than email notice after staying home ALL day. Then they want us to stay home 8:hours the next day. Hey, do you not know that people have jobs. This system is terrible.
Desired outcome: Call me on an actual phone
Refrigerator warranty repair
My refrigerator was under the manufacture warranty in march. It took over a month to get an appointment for 6 weeks later in may. The service tech came out, ordered parts. The next appointment was a month later in June. The wrong parts. Next appointment was another month later, July. No parts came. Now it’s going to be mid august. The same wrong arts came. I’m living out of coolers with a large family in the country an hour from anywhere. We get snow in September sometimes, sometimes lots of snow.
This just isn’t ok!
Desired outcome: A new refrigerator
Refrig. repair under warranty
Communication with A & E Factory Service if terrible. They want to do everything electronically, but there electronic system does not work! The text messages offering a link to find out more information says you can enter your phone number to get updates on your aptmt & tech arrival, but it does not work! Automatic system called yesterday. Asked if ALL parts had arrived. I had no idea how many parts, which ones, etc. so I confirmed parts arrived! I took morning off to be here for scheduled aptmt. Scheduled window was 8-12. At 10:13 they called while I was unable to get to phone. I returned call and they said aptmt had to be rescheduled! Another 1/2 day off work! This is the 4th aptmt I have had with A & E Factory Service. One time the tech never showed up! Warranty company can't even reach a live person! They are terrible and so is this Whirlpool refrigerator! I've had repairs going on now since 10/2022 and today is almost Aug. 2023! Junk!
Desired outcome: A & E Factory Service have real, live person call me! They whirlpool give me my money back for this piece of junk! Do they think they are the only people who's time is valuable??? Well, my time is valuable also!
A&E Factory Repair
They charged me hundred of dollars to sign up and then charge hundreds of dollars to repair. I also called the A&E's CS number and it goes to a medical alert company. A&E should be banned from doing any business. I had A&E make repairs to my fridge three other times and they should have replaced it which they didn't. I think this company is a scam.
Desired outcome: A&E needs to stop doing business anywhere in the USA.
Brand new stackable washer/dryer
Do not get these people to fix anything. They are supplying incorrect information. The service tech gave me wrong information. I was told I need 4 repair visits in order for the warranty with GE to be valid. The tech told me 3 visits. This company has branches all over the world. I was told by GE that this company was no good. He was here 07-10-2023. When washing, the clothes all ball up in one corner of the machine. Then when it goes to spin it cannot and jumps all over the floor. This is an ongoing problem that I have had since I bought the unit new 03-07-2023. I have only gotten 2 loads of clothes done since this date. It was installed 03-11-2023. Case #[protected] Case #2 [protected]
Desired outcome: I want the appliance replaced and my money back.
A&E Factory Service In-depth Review
Service Quality:
The service provided by A&E Factory Service is highly commendable. They are known for their timeliness, ensuring that appointments are scheduled and technicians arrive promptly. The professionalism of their technicians is exceptional, as they exhibit expertise and knowledge in diagnosing and repairing appliances accurately. Customers can trust that their appliances will be effectively repaired, providing long-lasting solutions.
Customer Service:
A&E Factory Service excels in customer service. They are highly responsive to inquiries and concerns, ensuring that customers' needs are addressed promptly. The customer support team is friendly and helpful, providing assistance and guidance throughout the service process. Scheduling appointments is a breeze, with an easy and convenient process. Communication is also excellent, with regular updates and clear explanations of the service process.
Pricing and Value:
Customers appreciate the transparency of A&E Factory Service's pricing structure. They provide competitive pricing compared to industry standards, ensuring that customers receive fair and reasonable rates. Billing and invoicing are clear and easy to understand, eliminating any confusion. Overall, customers find great value for the cost of service, knowing that they are receiving quality repairs at a fair price.
Warranty and Guarantees:
A&E Factory Service offers comprehensive warranties with generous coverage and duration. Customers find it easy to file warranty claims, with a hassle-free process. The company is committed to honoring their guarantees and commitments, ensuring customer satisfaction. Customers have expressed their satisfaction with the warranty service provided by A&E Factory Service.
Product Selection:
A&E Factory Service offers a wide range of products for purchase. They have popular brands and models available, catering to various customer preferences. Customers appreciate the variety of options available, ensuring that they can find the right product to meet their specific needs. The company also provides assistance in selecting the right product, ensuring that customers make informed decisions.
Website Experience:
The website of A&E Factory Service is user-friendly and easy to navigate. Customers can easily find relevant information about services and products, making it convenient to explore their options. The online appointment scheduling functionality is efficient and convenient, allowing customers to book appointments at their convenience. Contact information and support channels are clearly displayed, ensuring easy access to assistance.
Overall Customer Satisfaction:
A&E Factory Service has received positive ratings and feedback from previous customers. Overall, customers are highly satisfied with the service provided by the company. They are likely to recommend the service to others, highlighting the positive experiences they have had. A&E Factory Service consistently delivers exceptional customer experiences, ensuring customer satisfaction across multiple interactions.
Industry Reputation:
A&E Factory Service has a strong reputation within the industry. The company has received recognition and awards for their outstanding service. Reviews and ratings from industry experts and publications further validate their reputation. A&E Factory Service stands out among competitors in terms of reputation and customer satisfaction, solidifying their position as a trusted and reliable service provider.
A&E Factory Service contacts
Phone number
+1 (800) 905-9505Website
www.aefactoryservice.comMost discussed A&E Factory Service complaints
They clearly don't care about new york customers!Recent comments about A&E Factory Service company
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