The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Whirlpoolpanel for dishwasher

T
This review was posted by
a verified customer
Verified customer

My dishwasher is a lemon and I want some sort of refund. However the parts that keep breaking down are Whirlpool parts.

On July 17, 2012 we purchased a Kenmore dishwasher which uses Whirlpool parts. Neither company will help us.

Some months after purchase the panel went out so an independent repair man put in a new panel. I believe from Mexico. Then in July 2015 we had to put in another panel also from Mexico. Today June 30, 2015 we put in a third panel. The panel cost $125 aside from cost of repair person who waived his charge this time.

The model is 665.13743K601.

The part today June 30, 2017 is WP8558208.

Whirlpool won't help because a Kenmore appliance.

We are in a catch 22 situation here. What do we do. Tom Elden [protected]

The request for information won't help because the complaint is about a Whirlpool part in a Kenmore dishwasher. The folks on the phone won't help.

Basically this is a part from Whirlpool that now says made in the US. But we have little hope it will last longer than the original or the previous two Whirlpool dishwasher panels.

  • Whirlpool's response · Jul 03, 2017

    Hi, my name is Melanie, and I am contacting you on behalf of Whirlpool Corporation. We would like this opportunity to address your concerns. Kenmore appliances are manufactured through a licensing agreement with Sears. While we may manufactured appliances on behalf of Sears previously, their legally binding contract states that they will handle all customer concerns and questions. We are unable to offer direct assistance, put they can be contacted by email at [email protected], or by calling [protected].

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.