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SM Appliance Center
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9 complaints
0 resolved 9 unresolved
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SM Appliance Center - 50 inch Skyworth Android TV

We bought a Skyworth 50 inch android TV 7 months ago, and it stopped working, we took it back to SM Appliances Cauayan City and they sent us to a shop to fix the tv the person told us the problem is the panel and it would take four to five days to get a part, nearly three on and I rang the shop still no part, I want SM Appliances in Cauayan to replace our tv, as we dont know how long this will take for a replacement panel or if they can even get one. We are tired of waiting for our tv to be fixed.

Desired outcome: replace tv with another new same tv

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A
5:29 pm

SM Appliance Center - Order has not yet arrive,poor custumer service,not helpfull,unable to locate our order,do not respond,online team does not help,

Date of Purchased ...05/29/2021 estimated pickup 07/08/2021 order no, , , ...10037316 item Toshiba ref item model gr-a46p(ds), , , , , , , name of customer ailyn gandia pickup location, , , , , , , , , SM appliance center Urdaneta city pangasinan resolution, , , , , , , , , , I wanna locate my order and transfer it expedite.?

Desired outcome: TO FIND OUR ORDER AND GET IT READY FOR PICKUP ASAP.

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6:25 am

SM Appliance Center - KSD212SA-R Refrigerator

Feb 16, I requested a friend to pick up my order thru the help of a good supervisor in Dept Store. Associate on duty at SM Appliance failed to send photo to see the interior of the item nor discuss in the demo inclusions and exclusions of the accessories of the item. Door shelves should be 4 but only 3 were in the box. They did not disclosed this. And they did not inform that item is not returnable. They only forwarded the photo of a display item the day I complained. Had I known that day about the door shelves and the non-returnable policy, I would not even get and change a different item to my like. Now, it cost me 1500 pesos for the transportation fee to deliver my item which as not returnable. This is really very disappointing esp in this time that every penny shouldn't be wasted but because they failed to do their job customer suffered. Hoping and praying for a fair resolution. thank you!

Desired outcome: To allow to return this item and will get a new one to my like and transportation expense be at SM appliance expense

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5:59 am
Verified customer This complaint was posted by a verified customer. Learn more
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i bought yesterday poh kyowa water dispenser at SM makati appliances, dis morning when we used it there a leak of water. the item that gave 2 me was damage/defective. i am here today dec. 30 to complaint about it. mr. JOHN supervisor of sm makati appliances an arrogant person told me that the item was mis handled. 1 day when i bought d item, mis handled...

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J
3:03 am
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This review was chosen algorithmically as the most valued customer feedback.

It was july of 2018 when we got the washing machine. After couple of months, it won't fill with water then will stop. A tech came out but did not see any problem and left after testing and it did worked, fortunately. After 2 months, this time issue got worst. The washing machine will fill up with Water but won't function to wash and or even dry. After...

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T
8:47 am
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I bought this product last June 12 tuesday. Friday we used it but apparently the unit does not work properly and an E2 error appears. I went to SM to report the problem. They politely assist us on our complaint. After 3 days somebody from Chef's Magic came to check the unit, afterwards unit became ok. But error occur again last July 24. And it happend again...

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2:38 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer support phone numbers 0551120712 Take advantage of our courteous, prompt and professional services We understand the importance of electrical appliances in your daily life. If one essential appliance fails, your whole routine gets disturbed. That? S why we provide fast and timely service, which cause minimum inconvenience and doesn? T disrupt your...

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J
7:04 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Incompetent staff promoter. My family visited there to check 12mos zero interest for aircon inverter, one of them gave us detail Kolin or Koppel brand plus SMAC discount. We came back after 1 week ready to purchase. There were many people since it on sale and so we took the advantage unfortunately, Koppel promoter was rude he wasn't as friendly as we should...

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5:55 am
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This review was chosen algorithmically as the most valued customer feedback.

We bought a washing machine for us to be convenient in using it even without high pressured water. Because we cannot use our automatic washing machine due to no water here in our community. There were so many appliance ctr near us but we preferred to buy at sm appliance ctr because we knew it is always in good condition... And as always we were happy on...

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