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Customer Service

+1 866 698 2538 (United States)
+1 269 923 5000 (Head Office)
+39 283 7151 (Europe, Middle East & Africa)
+55 113 566 1000 (Latin America)
2000 N. M-63
Benton Harbor, Michigan
United States - 49022
North America
600 West Main St., Benton Harbor, MI, 49022-2692
 
Europe, Middle East And Africa (EMEA)
Via Carlo Pisacane, 1, 20016 Pero (MI), Italy

Asia
Building 8, № 1888, Xinjinqiao Road, Jinqiao Export Processing Zone, Pudong, Shanghai 201206, P.R.C.

Latin America
Av. das Nações Unidas, 12.995, 32° andar, CEP 04578-000 São Paulo, SP, Brazil

Complaints & Reviews

Resolved price gouging!

Use any other authorized repair service but this one (owned by Sears Robuck)!!! A very rude A&E representative quoted me by phone $65 for a service call for my leaking Whirlpool washer, which included diagnosing the problem and telling me what was wrong. Parts and labor for repair would be additional. After reading other reviews I guess I was lucky, and the service person actually showed up on time. He told me the detergent container was clogged, that I could clean it myself, and then tried to charge me $118!! After a few minutes of haggling and unintelligible explanations, he offered to take $95, then finally agreed to take the $65 I had been quoted. He said people often "misunderstand" what the $65 includes. Baloney. He had clearly been instructed to try to charge a higher amount, and authorized in advance to take the amount that had been quoted over the phone. Sears should stop its subsidiary IMMEDIATELY from engaging in this predatory, miselading and unfair practice. Whirlpool offers a choice of several authorized repair services. I urge you to choose a local dealer instead of this national chain.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Jo
    John May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I disagree; I also called for service and was told that there would be a $65.00 fee to provide a repair estimate. Parts and labor was clearly explained as on top of that charge. If your dishwasher now works I would say that $118.00 is a value and since the price of doing business is so costly now, you should have appreciated. People, who do not understand cost, drive down quality of products and services, probably the reason you needed service in the first place. You get what you pay for, I suggest calling again and listen to what the operator actually quotes you, seemed clear to me. Sometimes you hear what you want to hear, and you should probably listen a little longer. You also could have avoided this service call by reading the owner’s manual as well, you would have paid nothing.

    0 Votes
  • Un
    Unhappy A&E Customer Idaho Aug 21, 2009

    I called for warranty service on our washing machine and ended up with A&E Service. They took a look at our washing machine and said the transmission was out. The part was covered under warranty but the labor was not. They wanted just under $400 for the repair!! I told them to get lost and I would get someone local to fix it for less. In the end it was the washers pump that was broken not the transmission. Cost $125 to fix. Call anyone but A&E Factory Service!

    0 Votes
  • An
    Angel and Bob Oct 20, 2009

    Whirlpool washer door won't open. After the first repair appointment A & E tech makes it so it won't close either. Second appointment: the washer door will not open or close and now the dryer, that never had a problem, does not work. Third appointment: We ask for a Senior Tech to be assigned. We wait between 8-12. They never call me. I call at 11:30 AM and 1:25 PM and I am told he is on repair appointments and I am assured I am his next appointment. At 4:00 PM I am told the tech has NOT been on repair calls but in a meeting since this morning.

    0 Votes
  • Je
    Jettyner Jan 11, 2012

    A & E no showed me today after I sat in the house ALL DAY waiting for them. This is the worst mess I have seen. DON'T BUY WHIRLPOOL!!!

    0 Votes
  • Wp
    Wp2008 Apr 09, 2012

    My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your unit. If you still need assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to [email protected] We would be happy to review your concerns further. Sincerely, Melanie.

    0 Votes

3 month old water heater goes out

Bought a 40 gallon whirlpool water heater at Lowes. Three months later it won't stay lit. Whirlpool says replace the gas valve and they would reinverse me for the part. 1st year on warranty is parts and labor. Read all the complaints and class action lawsuits pending against whirlpool. Went to Lowes in Greely Colorado and and explained the problem and they wanted to take care of me, they replaced the water heater with one of their installers. Thanks Mike, the store manager, you guys are great.

  • Ps
    P. Shah Nov 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    We bought two(2) BFG1h4040t3nov whirlpood water heaters from Loews. One of the two is having issue with Pilot light going out. We can also smell gas. We called the service warranty of Lowes. It took them close to a week to send someone to look at it. The lowes warrenty contractor was tried to sell us other services but we refused and just wanted our water heater running again. he said he also smell gas and somehow switched started the pilot light. The water came hot for a day. And now the water is comming cold again. It seems the pilot is off again. We are LOYAL LOWES CUSTOMERS and they sell our family DEFECTIVE JUNK PRODUCTS LIKE THIS. Our old GE water heater never had a problem for close to 20 years and while LOWES WHIRLPOOL are breaking down in two years.
    Dr. Natver. Shah, Richardson TX USA

    0 Votes

Resolved potential safety hazard to whirlpool microwave

My husband purchased the house which included the Whirlpool Microwave Hood, model # MH8150XMQ - 0. Recently the door has formed cracks that go all the way through the other side, and cracks are also on the plastic grill above the door. I contacted Whirlpool Customer Service, and after explaining the situation to the representative "Jane", I was told "The warranty is expired. There's nothing I can do for you. You can purchase parts, or buy a new one." I am a concerned consumer as there have been recalls on a very similar model to this one because of fire hazards. If there is serious cracking on the outside of this product, I am concerned about the cracking on the inside and what safety hazards this poses. I am passing all this info to other stores who sell Whirlpool microwaves so this problem can be addressed before someone seriously gets harmed. I have also contacted the Whirlpool corporate headquarters via e-mail to address this problem. I have yet to hear from them.

  • Ma
    Margaret Stringer Mar 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We bought a microwave hood ($680) from whirlpool in 2004. Everything was just peachy until January 2008, when the microwave started arcing inside, emitting smell of burning plastic - and it quit. We called whirlpool "customer experience" and got scheduled for in-home service ($65) with A&E. Tech showed up on Feb.29, 2008. Took the oven apart and stated that there is damage to the chassis due to electrical arcing. The chassis is the one part that renders the whole thing unrepairable. He said he would contact the whirlpool, and in 3 days they were to contact us. We waited 3 days - nothing. After about 10 days I called the "customer experience" and after some time on the phone was told that the responsible department was e-mailed and they were to contact us in 24 to 48 hours. Two weeks have passed - nothing. Today I called whirlpool "customer experience" again, and after some time wasted on the phone was told by the operator that "there is nothing that whirlpool can do about it, because although warranty still covers the magnetron, which is OK, it doesn't cover the chassis any longer. Since the warranty expired, there is nothing the whirlpool can do."

    Beware of whirlpool, beware of the customer experience. From our experience it is VERY BAD. They offer cheaply made chinese products at high prices, and when the appliance fails, it is NOT THEIR PROBLEM.

    Beware of whirlpool bad customer service. They are polite to your face, but since you can't see them, they put you on hold and I bet they laugh their ### off enjoying your loss.

    DON'T BUY WHIRLPOOL APPLIANCES. If you do so, you'll be sorry.

    0 Votes
  • Ro
    ronald long Apr 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the bulb on the underside of my whirlpool microwave blow out and when it did it blew something on the circuit board and the whole unit has no power. It is a poor design because there is nothing between the bulb and the circuit board. A small cheap fuse would have saved a 250.00 unit. I called customer service and got the same polite "sorry not our problem" your warranty is over the year mark. I say it is a fundamental design flaw and theyshould take responsibilty for the problem. In addition, if you stick your face way under the unit you can read a warning that changing a bulb without the power off will blow the circuit board. How many normal people would A: get under the unit and read that B: have any thought at all that changing a bulb would ruin an entire unit. My bulb blew on its own and it wiped out the circuit board, really stupid design. want anyone that had a similar experience to email me at [email protected] thank you Ron Long

    0 Votes
  • Ja
    Jan Thurmond Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too purchased a Whirlpool over the cooktop microwave in June 2006. Right at Christmas 20067 it stopped working. After a long and frustrating ordeal with service Whirlpool finally found all the parts and practically re-built the microwave. I asked for 3 months more warranty which they gave me. Sure enough, after that expired in April 2008, it has quit again. Actually sometimes it works and sometimes it doesn't. I wrote Whirlpool and the only thing they offered me was 10%!!! off another new one. Bad customer service!! I love this microwave but I went out and bought an LG. Of all the appliances I've had over the years, GE is still the best. Never use whirlpool again and I always thought their products were so good. I have a washer and dryer but will not replace them with the same because of my problems with this microwave. Whirlpool lost me as a customer!

    0 Votes
  • Jm
    jm2 Oct 18, 2009

    How is it bad customer service when a company honors the warranty?

    When something is out of warranty - you expect a brand new one?

    You agreed to the terms of the warranty when you bought the appliance
    If you don't like that the warranty ended - you should have bought an extended warranty or tried to find an appliance with a lifetime unlimited warranty. Good luck finding one of those...

    0 Votes
  • Bu
    burnedinNH Jul 27, 2011

    The beat goes on with Whirlpool OTR microwaves. We bought a new house with model # MH1170XSS-1 and after 2.5 years it started burning. Had I not been standing right there, we could have had a serious fire. The power transformer was charred, the unit was a total loss, and Whirlpool safety "was sorry" and offered us a 15% discount on a new unit. Peanuts compared to the service call charge and the cost of the unit itself. Stay away from Whirlpool mircowaves.

    0 Votes

poor quality product!

I bought a front loading washing machine from Whirlpool in 2004. Since then it never worked fine and the service engineer visited us for more than 20 times. The machine has never given a feeling of owning a good quality and problem free product. I would never recommend anyone to buy it ever. I will also take my complaint to consumer forum to get some relief.

  • Su
    suresh.a.s Jul 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My whirlpool washing machine (model - Combimatid) do not work due to the defective IC. I do not get service from the Company's Service Centers. They demand Rs. 3000 for the replacement of the board. Please let me know that replacement is the only solution?

    0 Votes
  • Sh
    Shilpa kumar Sep 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi

    I bought FP 65 in April 25 2007 its not working properly due to some spinning problem. I have made complaint twice but still i am getting same problem.


    Thanks
    Shilpa Kumar

    0 Votes
  • Aa
    A. Arunjunai Alli Oct 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have bought fp65 model washing machine in the year 2005
    till now there was not any problem but now the water was not draining out, then I called the service man but he says that there was a leakage in the drum so I have to replace the part for
    Rs 3000 I want to know why there was a leakage in the drum because i am using the machine cleaning powder every month and pure water for the machine. This is the life of your machine. the service man says it might be because of water and overload
    I want to know is the correct solution for this. Send me the reply soon as possible.

    0 Votes
  • Su
    Subhash Rajoria Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,
    We have purchased two - three year back the washing machine Model White Magic Fully Automatic now we are facing the after sales services problem in this area. We have logged the complaint with the Kangra dealer on dated 28 September 2008 but till date they could not provide the solution because they have not the technicaly qualified staff, only they send the boy who just open the machine and re-assemble. One time the boy told us the Belt of the machine is required for the smooth working of the machine and that is not in our stock, however we arranged the same belt from Chandigarh for the replacement and at the time of replacement the boy told for another parts and could not rectify the problem. Ultimately we compel to decide for the replacement of this machine with other company Machine, so before we finalise this decision we take one chance to logge our complaint with customer care and telephonic contacted on Sunday dated 09.11.2008 7 PM and the attended person assured to attend the complaint 10.11.2008 after 2PM, but till date 11.11.2008 no person has attended the complaint. Today dated 11.11.2008 again I contacted and talked with Mr. Amit and he also assured The Sr. Service Engineer will attend the complaint on tomorrow dated 12.11.2008, but sorry to inform till time no person has been deputed for the rectification of the machine and again today call to customer care and talked with Mr. Divesh and he also assured to attend the complaint on or before 2PM tomorow dated 13.11.2008. Till one hope is there, so we are once again requesting to attend the complaint and rectify the problem and put the machine in working condition. Please treat it as most urgent.

    Thanks with Regards
    Subhash Rajoria
    Village & Post Office Rajol,
    Tehsil Sahapur, District Kanga,
    Himachal Pradesh.
    01892-271037, 09216614693

    0 Votes

bad quality of product!

This company called a & e factory repair, which is hired by lowe's to repair appliances they sell, is totally inept, and unable to service the smallest of appliances. I purchased a whirlpool chest freezer in june 2007 from lowe's. The freezer quit working in january 2008. Lowe's informed a & e factory repair, they sent a technician to repair the freezer. He came to my house, looked at the freezer and said he needed to order parts. Another week later parts arrived and a time later the technician returns, replaces the parts and informs me that the freezer is unrepairable and would have to be replaced. This visit cost whirlpool $351.03. I purchased the freezer new from lowe's for $230.00. How does whirlpool stay in business? I called lowe's customer care line. They informed me that the technician had not entered the repair information and I would have to wait for that to happen, or call a& e repair myself. Another week goes by and still the technician has not entered the repair information. I called a & e repair and talked to three customer service rep's, a supervisor and the manager, all they could tell me is that they would have to send another technician out to verify the first technicians finding's and then report the freezer as not repairable. He would have to report the information to them from my house. So here we go again??? To this date I have lost all the meat that was in the freezer, all the time to wait on technicians, and time on the telephone, all for a chest freezer from lowe's. I would not buy any appliances from lowe's or have any dealings with a &r factory repair. What waste of time.

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hasn't worked since I bought it 10 weeks ago!

9 Nov 07 I bought this washer. Didn't work. Called company and told to call for repair. Called repair daily for 4 weeks without a return call to set up appointment. Finally got a replacement washer. Didn't work (suspect replacement was another returned model, or floor model). Called for service. Wait 3 weeks. Repair (A&E) shows up 4 hours late, makes me take dryer off of washer, looks inside and says a part must be ordered. Says that in order for repairman to access I must take dryer off of washer again. I put dryer back onto washer. Wait 3 weeks. Call both Whirlpool and Appliance Land, explain I am not happy now taking 4 days off of work and still no washer. Told to wait and see what happens when repairman returns. Again take dryer off washer last night. Repairman arrives this morning, says washer should have been taken out of closet. This is too heavy for me (109 pound female) to lift. Call to Whirlpool and customer service rep Karen #8494 says it is acceptable for a customer to take 50 (!) days off of work, it is not Whirlpool's responsibility to make a washer that works when it comes out of the box. Since the part that was ordered was just a guess by the previous repairman (he did nothing other than come out, make me remove 88 pound dryer and then say he needed to order a part, he wasn't sure if it was the one that he was ordering but he'd "start" with that one...) I expect I will need to take off another 6 or seven days (losing 2 weeks of vacation time just to get repairs on this brand new washer) and pay movers to come pull washer out and put it back. DON"T BUT THIS PRODUCT!!!

exorbitant rates for spares &services

I purchased a "Whirlpool"make "White Magic-Aquashower F45" model washing machine in 2001. Last week when the machine was started for washing operation after programming, water was turned automatically; but instead of being stored to the required level for washing it was drained as it gets into the tub. Hence washing operation was abandoned.However "spin" operation when selected is done without any problem.
When the local service provider was contacted, he said the entire control board has to be replaced and it would cost me Rs.3300/-inclusive of cost of board and service charges.
I am of the opinion that either the pressure switch or solenoid valve of water inlet might have failed & the entire control board need not be replaced. This requires proper analysis by the co.

  • Ra
    raghu Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    Please find the purchased details of refrigerator.

    THE NEXT RETAILS SHOP.
    #108, 30th cross, 8th “B” Main.
    4th block. Jayanagar.
    Bangalore-560011.
    Lanline: 41301932.
    Bill No: 112726
    Date of purchase: 07-02-08
    Paid Amount: Rs: 15200.00 including tax.
    Refrigerator stand: without bill Rs: 300.00
    Total Paid amount: Rs: 15,500.00
    Product code: 10017df26dx.
    Model no: 10880.
    S/N: INA08080801414.

    I would like to bring for you notice again & again for the replacement refrigerator sent with some different types of problem or in damage condition. This is third time I got replacement for new refrigerator with in one month. This time sent without top handle grip. There is no quality assurance for the customer satisfaction. I never expected whirlpool sent with damaged in second quality of refrigerator to the customer.

    Delivery boy will throw the refrigerator & finish there work. My brother is requested to the delivery boy to fix the refrigerator stand & they won’t fix the refrigerator stand & so, delivery said it is not matching for this model. They said we won’t take care about the stand problem & taken back old refrigerator with out quality checking. Is there any marketing gemix for the customers?

    I want know how the dealers supplied wrong models stand to the customer?

    Please ensure that to whom I have to blame?

    1) I have to blame whirlpool?
    2) I have to blame dealer?
    3) Whirlpool technician?
    4) Whirlpool management?
    5) Whirlpool model problem?

    Kindly, reply the value of response & satisfaction to the customer & please ensure the quality of service.

    If, not possible take care about this issue, I will make sure to whirlpool bring them issue to consumer court.


    Thanks & Regards,
    Raghavendra Muthigi.
    HP: 0091-9741688688.

    0 Votes
  • Sa
    SASIMALA.D Aug 14, 2010

    Hi,
    My name is SASIMALA, I bought a whirlpool fully automatic Top load washing machine . It gave me lot of problems from the start, Recently i had to change for the fault in motherboard for an exorbiant price of Rs 4000 witrh an IC of Rs340., never before i had seen a such a price for the electronic board.. and more over the customer care center response is very unfortunate .They give wrong services and untruely promotions . With my CR no:00412360101, I booked, i got false promises from the customer care center and wrong directions from the agent here and moreover the They hung up my phone due to lack of co-ordination between the customer support excecutives and their lack of exposure is seen here...

    0 Votes

very poor after sales services and no customer respect

I purchased a refrigerator i. e. whirlpool ref 310 l deluxe iceberg steel, model no. ina [protected] from kbm electronics, lakshmi nagar dated 20th october 2006. the refrigerator was defective in terms of cooling capacity and despite keeping it on full scale it does not cool items. we realized it very late as the fridge was bought in winters and we were unaware of the defect as not much cooling is required in winters.

But as summers started, items in this refrigerator started decaying and till date it is totally ineffective in terms of cooling. I lodged several complains to the whirlpool consumer service center (consumer service h. o., 28, n. i. t. faridabad, haryana) but every time the support engineer comes and promises that they have fixed the problem. but the problem is still there and on top of that defrost water has started leaking out of the refrigerator. the forms filled by the service engineers do not provide enough details of the problem and the fix made.

We have been chasing whirlpool consumer service for so many months and did not get any relief. sometimes we lodged complain and the engineer did not turn up for 2-3 weeks in spite of reminding the center several times. they do not have a very good complain resolution process and the engineers misguide the consumer and get away without any solution to the problem.

Finally I lodged a consumer complain in the dist court but the response from whirlpool india is shocking. they have no respect for consumer and used lawyer to twist facts and used false claims to make the case in their favour. I will fight this case to the highest authority and make them realise that they need to offer the same services to indians as what they provide in western countries.

So far I it has been 13 months and I have not used my refrigerator after paying them rs 19, 500 (500usd). I do not know how long the wait is. my recommendation is that although whirlpool is a good brand but their after sales is lowest grade. never go for whirlpool.

  • As
    ashu arora Sep 04, 2009

    It is pity that Whirlpool, a world known company, is offering their products in India with faulty system. I bought Double Door fridge in July, 2008 and since then no one from the company/Service center has bothered to visit to check this machine. Unfortunately it stopped cooling and i lodged the complaint under no.DL0909002665. Visiting charges of Rs.394 should not be charged/applicable as it is not customer's fault.It is company's fault for offering the faulty system. If the machine is stopped working almost after a year it means that the products are of not good quality. It means their product reliability is very poor. I will sorry to say that the customers in India are cheated by offering faulty system which starts giving problem just after one year. Please look into the matter so that others should not suffer like me. It is really a very humiliating experience by buying such a branded product from one of the leading companies in this field.

    0 Votes

microwave malfunction!

I've taken a Whirlpool Microwave in Oct 2005. After the warranty period I had done AMC as persuaded by the company representative. Since then I had problem twice and the 1st complain took 2 months to get rectified... the service staff says "there is shortage of spares". Now again it is out of order and complain has been made, but again there is no spare parts. I really do not know how long it will take time. Microwave is a necessity in todays

terrible service!

Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived in 6-10 days as expected, so I scheduled another service call. The same Tech came out and did not know how to open the dryer, so he pried off the front facia ring improperly and broke all of the clips. He ordered the broken part and asked if I could install it myself when it arrived in another 6-10 days. I said "sure".

Days later, I received a strange URGENT call from a different Tech who needed to know when he was at my house, because the service order did not have the right details and he did not remember being at my house. I told him it was another Tech who was at my house. That raised my concern about the part order, so I called A&E. They had no clue about what was going on with the other Tech. Even though they assured me the part was ordered, it did not arrive within 6-10 days as expected. On calling them again, A&E stated they did not see the part order and they resubmitted the order.

The part arrived some time in November, but it was the wrong color. Called A&E who again said they ordered the new part, and stated to me on the phone that it would be sent right away and the service Tech would be out to pick up the wrong part. I asked the rep to add several comments to my file about the problems I have had with their service, and she guaranteed someone would call within 24 hours to discuss. I asked her to add 5 bullet points about all of the problems I had with their service, and she stated the comments were entered in my service record. I never received a call.

When the Tech arrived a week later, he took the wrong part and ordered the correct part while in my driveway, because he said the order was on hold until he picked up the wrong part that was previously sent. Remember that the Service Rep told me the part was to be sent right away, not after the Tech picked up the wrong part. The replacement part was not sent until late December, and it was the wrong color again.

12/29: Dryer issuing F70 code and not working again. After scheduling service through the Whirlpool web site, I called A&E (Stephanie) who said a Tech would have to come out to order the part, since A&E customer service reps do not know part numbers. I told her a service call is scheduled for 1/3, so that Tech could order the part. I also complained (very nicely without yelling or being demeaning) that this was the worst service I have ever received from a company, and that I needed to discuss with a supervisor. She said one would call within 24 hours. I told her that was the same response I got last time, and that nobody ever called. She said that was because a message was not sent by the prior rep. I asked about the multiple lines of comments that should be in my record, but she said there were no comments in my record. Someone either deleted or never entered the comments they guaranteed were in my record. Stephanie said nothing; no apology, no explanation, no concern whatsoever. I called back to cancel my service appointment with A&E to try a different service company. The Service rep said a Tech would need to come out to verify the model number. I told her they obviously had the right model number, because they sent the right part, only in the wrong color. She said a supervisor would need to call me back to figure out how to handle. I told her this was the worst service I ever received from a company and that I am filing complaints with A&E and Whirlpool (I've only filed one other written complaint in my life of 45 years). I called Whirpool's parts department myself, who then called A&E to work through the issue. The Whirlpool rep stated it was resolved and that Whirlpool is sending the part directly. Why wouldn't A&E take the same 10 minutes to do what I did? Because they do not care one iota about "customer service", and they make that very obvious.

  • Il
    iluvelectro Dec 22, 2008

    They are horrible. I am so mad I can't even get into it or my head will explode. I will never use them ever.

    0 Votes
  • Ka
    kawa Jul 30, 2013

    A&E !!! is very really very bad attitude and customer service! I have never had anything like that. Walking in his dirty shoes on my silk antique carpet!
    It is too long to explain all situation, but if you are going to use they serves, my advice to all of you, please think not two but three times, or just look up and find some other company. I will never ever use them again!

    0 Votes

whirlpool refrigerator!

Refrigerator makes loud noise and doors are rusting from inside to surface. Terrible quality product! Stay away!

  • Kd
    KDiskin Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Have a kitchen aide fridge Model # KSS042QMB01--
    Motor, and two compressors Gone! Problem has occured twice in less thatn 6 months! Product was purchased in 2005. Service is awful, have the Extended Warranty! Kitchen Aide is useless--customer service very poor! Lost $1,000 +in food. Kitchen Aide does nothing to support the consumer-DO NOT BUY!

    0 Votes

poor quality!

When we moved into our home we purchased new appliances for our kitchen-all Whirlpool Gold. I had a service call within the first three months for the electric stove saying it didn't heat properly. Two technicians were sent to our home and told me it showed the proper heat level. I stood my ground saying it may be working ok right now, but it doesn't always hold it's temperature.

I have lived with this problem since then and now the control panel has gone and the quote was $496.00 to repair the over that hasn't worked properly from day one. I'd rather buy a new one than throw more money at this model.

oven wall

I bought a new Khov house last year. Before my warranty expired Oct 30/07, I called Whirpool to get service for my wall ovens, that I couldn't use them because there was a "beep" all the time. The technician came on Oct 25/07, he pushed some buttons, and then he told me that everything was ok, but it wasn't. (Please keep in mind, that before he left he wrote in a piece of paper an 800 number, for me to call and to buy the extended warranty, in case I wll need it in the future). A few minutes after he left, that "beep" started again. I called him right away at his cell phone, and I let him know that nothing was fixed. He told that now he had to order a part and that he will call me back. Today
is Dec.11/07, and since I haven't go any call from them, I decided to call Whirpool. They sent me again to the same technician, and what he answered was: Oh, I called you but you didn't answer the phone. (He never did it)so, now you have to pay for everything. So that was the purpose of the 800 number. He never finish his job, AND NOW THEY WANT TO RENDER THAT SERVICE, BUT NOT UNDER THE SAME ORDER I MADE BEFORE THE EXPIRATION OF THE WARRANTY! They waited, that way they can ask for payment! PLUS, then I called Whirpool to report this, and the man at the customer service wasn't at all kind ... he was instead: arrogant and unrespectful! I would NEVER recommend that brand again!!!

worst ever after sales service

I am one of your loyal customer with a range of whirl pool appliances at my office and home. Never earlier I have faced such a problem with the company and service. This time its worst then a nightmare.
I have purchased Whirlpool double door 340litres.refriferator Since day one we have been complaining to the dealer M/s Pravin agency- Pune regarding a) Bubble in the body of refrigerator b) Linear crack causing ducting problem c) Egg tray and onion & Lemon box not supplied . Service centre too was informed regarding the same. Service request Nos : PN0707001126 Dt : 04/07/2007 , PN1107009832 Dt 27/11/2007 ( available with us ) Mr Ramaswamy, Mr Apurva from Pune office were also informed regarding the same. Its been months together and no one at your end is bothered to rectify the problem.
Will anything be done regarding the same on priority basis.
With a hope of same good old support system
I remain
Adv. Amitabh Mehata

I am one of loyal customers of whirlpool with a range of whirl pool appliances at my office and home. Never earlier I have faced such a problem with the company regarding after sales service. This time its worst then a nightmare.
I have purchased Whirlpool double door 340litres iceberg.refriferator Model : 10198 DLX. Since day one we have been complaining to the dealer M/s Pravin agency- Hadapsar Pune Maharashtra India regarding a) Bubble in the body of refrigerator b) Linear crack causing ducting problem c) Egg tray and onion & Lemon box not supplied .
Service centre too was informed regarding the same. Service request Nos : PN0707001126 Dt : 04/07/2007 , PN1107009832 Dt 27/11/2007 ( available with us ) Mr Ramaswamy, Mr Apurva – officials from pune office were also informed regarding the same . Its been months together and no one at whirlpool is bothered to rectify the problem.
Will anything be done regarding the same on priority basis.
With a hope of same good old support system
I remain
Adv. Amitabh Mehata

  • Ma
    Manoranjan kumar sinha Sep 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The whirlpool company i think is a cheater company which cheats its customers through so called whirlpool magic.They are the worst when it comes to service.They are only into getting visiting fees for engineers and leaving the customers to fend for themselves as they never rectify the problem.I had a small problem of my whirlpool 215 elite model door hinge broken. i complaint to 27 aug 2007 on whirlpool call center giving specifics of my door problem. when their engineer came he said that he was just told that there was some problem in refrigerator and he had come to know what was the problem and then demanded the visiting fees. when told why not i give it after it is made , he said then wait till it is made .you can never get it in the market.he used in most abusive language.when contacted to his service center they again told lies.that it be made but till date no one has informed that when it is going to be made or when the engineer visit. the worst refrigerator of the world is Whirlpool.

    0 Votes
  • Ma
    Maud Hallin Dec 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I thought it was only in the US or rather California that the service STInks. Turns out you have the same thing in India. After the experience with Whirlpool's service, and learning that the same repair company handles most American branded products, well I am going to buy Japanese or European goods from now on.

    If it were not for this stuff being under warranty...

    Anyhow, looking forward to being in Delhi next year for a couple of weeks.

    0 Votes
  • Ha
    hasmukh panchal Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchase refrigeretor before 3 years now its paint are removing , company"s inspetor came & see not responce or answer not proper way & he told me you fight with company. Ss per my best of knowlege company has no skilled worker & no inspection. Bad goods are dum to public & purchaser get into trouble. I seen your complaint board site, so i wrote hear. I AM GIVING ADVICE TO ALL PURCHASER COME & MAKE UNITY AGAINST COMPLANIT IN NEWSPAPER.

    0 Votes
  • Bi
    Birendra Sinha Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My Whirpool washing machine is not functioning correctly. I called up 020-60008558 and service centre almost 10 times in last 2 months but it is not corrected yet. Once a junior engineer (with not having enough skills, as he was taking consultancy on phone with somebody else) came to my house but could not solve the problem.

    Few request number are as follows:
    Req# 3549 in June
    Req# 6037 on 4th July.
    I would really request everybody not to purchase any whirpool product.

    0 Votes
  • Sa
    sam Mar 31, 2009

    whirlpool has worst after sales service.

    0 Votes

non receipt of gifts

I have purchased washing machine H70 of Whirlpool India ltd. from their online shopping store "Online deals.com". As per the advertisement given on the online deals it was assured that the customers purchasing washing machine through online deals will be in given free gifts worth 1495 of Trendz dinner set and a scratch card including the bumper prize. I purchased the said washing machine and it was delivered to me on 22nd of October 2007 but without any gifts. After some days I approached the online deals through their telephone no as given by them and as well via E-mail . Firstly they did not respond to my calls and finally the no. was kept engaged. After further pursuation and lodging a complaint in the complaint box of the Whirlpool , an email was received by my wherein I was assured that the gifts will be delivered to me within 3-5 days. Besides the customer executive also talked on phone with me as well as with my wife, assuring that the gifts will be delivered. After some time, a letter along with a scratch card was sent to me wherein they intimated that all other gifts will be sent to you within days. But till date more than one and half month has elapsed and nothing of any sort has come from them except that of scratch card. I once again tried to call them on phone, but nobody responded on the phone. This is utter cheating of the customers by luring them to buy online and promising free gifts with the products. I want to bring this fact to the notice of all the people as well as to the concerned authorities in the whirlpool India ltd. so that I am given the due gifts that they promised to give with the products.

Hoping for early response

Rakesh Kaul

  • Pr
    Priyanka Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Even i am facing the same problem i bought a fully automaic washing machine and within a year it went for repair minimum 5 times. Worst product with a quality brand.

    0 Votes
  • Al
    Alka Ranjan Dec 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Even I am fed up of irregular working of my whirlpool fully automatic washing machine, which I was purchase on 26 Nov 2005, but since Oct 2006 the machine is not working properly, almost after every wash it gives error and when I complain, the whirlpool engineer visit us and temporary remove the error but again when I us the machine it not work properly, If machine is working like this in their guaranty period then what will happen in future, no one is taking this matter seriously, Worst wroduct and company.

    0 Votes
  • Vi
    vikram singh Feb 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased Whirlpool washing machine. But I am doing compalin for its water leakage for last 2 week. Nobody is coming to repair it. Incharge of this area used to say Door is locked without visiting home. I am very much frustrated after buying this product.

    0 Votes
  • Sh
    shubhendu Feb 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased a whirlpool washingmachine on 27/5/2006 having model no. 9855

    SERIAL NO. INB061700087 which have 2 years warrenty period but during this period i have to call the person for repearing the same defect for the seven times.

    COMPLAIN NO:- DATED:-

    4389 18/8/06

    5405 21/9/06

    9260 23/4/07

    1083 3/5/07

    2990 8/9/07

    2524 6/10/07

    9618 22/2/08

    So kindly take ur decision of replacing this piece within one week otherwise we will go to the consumer court...

    0 Votes

scam by a&e!!

Technician#0002295 Is sent to my home via "Whirlpool Co"[protected]), following a report by me that my...

washing machine of no use

Dear Sir/Madam,

We have purchased Whirlpool Model F/A W/M H-65 washing machine in the name of Gnana Guru Raja on 19/10/2006. Serial No. INB063502073, Model No. 7230, date of Mfg. 29 AUG 2006.

For the last 5 months there is serious problem in the machine and 10 times we had informed to the customer care no. [protected] and they have sent a technical person MR. Parmesh.

But the problems still not been rectified and the machine is not been used for the last 25 days.

The actual problem is under the machine there is a water leakage, the dryer is not working properly and there is a big noice when the machine is started washing.

We would like to bring to your notice that this is a very serious problem, either the problem has to be rectified permanently or the unit has to be replaced for new.

We were trying to reach the managers Mr. Jeyaraj and Mr. Lakshmanan - Bangalore,
but they are not at all anserwing the call, its always ringing.

I request you to kindly take action against the poor response and find a solution otherwise we also don't have a choice.

If there is no response from your end then we don't have a choice i will have to take a legal action nor go to the media.

Please understand the seriousnous and do the needful as early as possible.

Regards.

Arjunan - [protected]

faulty washing machine!

We purchased a Whirlpool washing machine from Curry's with a warranty in case of faults within one year...

Resolved fridge door broken

We bought whirlpool 310 double door refrigerator in Jan 2007 and after buying it we observed that the fridge is not working. After some persuasion the technician came and said that there is no gas and it has to be refilled. I don't know how come the new fridge had this problem.

Recently (in november) one day my wife opened the fridge door (the main compartment door) and surprisingly the entire door came out. The hinges on which it was moving broke. I was shocked to see this as this is the first time i saw this kind of problem.

Now i want to get my fridge replaced but nobody is listening. i think the product is not up to the mark.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Whirlpool's response · Aug 19, 2013

    Hello Dheeraj. My name is Melanie and I am a representative with Whrilpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (ComplaintsBoard), your user ID name (dheeraj goyal), your phone number, your address, the full model and serial number, and email the requested information to [email protected] We would be happy to review your concerns further. Sincerely, Melanie.

  • Ra
    Radhika Vathsan Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have an identical problem! I was surprised such things happen! I bought the same 310 double door "Ice Magic" model in October 2006. Exactly after the one -year warranty expiration time, it stopped cooling, and some condenser had to be replaced. One month later, I opened the door and it came broken off: the metal hinge rod was broken!! After complaining repeatedly for oneweek the service mancame and replaced the hinge and we will wait for the next thing to go wrong in a month's time!!

    This product is definitely of very poor manufacturing quality!

    0 Votes
  • De
    deepika Feb 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi ,

    I am Deepika and i am having problem in my refregirator , the bottom beeding is gone and the color is Blue and it is 260 Lt please help me on this

    Regards,
    Deepika

    0 Votes
  • Sa
    samir k chakravorty Jan 29, 2009

    To
    Regional Manager - Sales,
    Whirlpool of India Limited,

    Sub: Replacement of Broken Freezer Base – Iceberg Elite, (Purchase date 15 / 05 / 08)
    Ref: Complaints LK/C/05-08/19504 and LK 0109000962, dated 05 / 01 / 09

    D’ Sir,
    I wish to bring to your notice that:

    • Ice – scaling was observed at the freezer compartment floor corrugations last summer- AUG’ 2008 and reported to customer care.
    • Due to condensation, the coil behind becomes thickly frosted. It is presumed, during power failures, on melting, WATER, trickles from behind the back panel at the floor and settles of the corrugation channels of the freezer. This, freezes soon on resumption of power and operation of the fridge.
    • The service engineer upon examination had opened the back panel and comprehensively TAPED the base; behind the face-panel- Aug /Sep ’08 – This did not solve the problem.

    • A FRESH COMPLAINT WAS LODGED. THE SAME SERVICE ENGINEER REPORTED FOR INSPECTION ON 05 / 01 / 09
    • However, this time exess cooling and broken freezer base has been reported, without a second look behind the panel. The engineer recollected the features of the problem and made a few verbal queries assuring us that the replacement of the broken part shall soon be made.

    I wonder why taping was resorted to as a makeshift / temporary service delivery at the first instance. Whirlpool definitely would not recommend clumsy service delivery to superficially pacify unknowledgeable consumers.

    • Several reminders have been made during the past month to your service call center, each time assurance is given that the redressal shall be made within the week / 24 Hrs. – but to no avail.

    I request you to please look into the matter so that whatever is needed to be done is complied soon so that I may have sufficient time to convince myself that the defect is rectified within the one year comprehensive guarantee period. Hope you’ll oblige.

    Thanking you,
    Yours truly,

    Samir Kumar Chakravorty.
    Kanpur – 28th Jan’09.

    0 Votes
  • Gu
    gurunath singrikonda Feb 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    whirlpool refrigrator not working

    0 Votes
  • Ni
    Nilesh Gujar Aug 19, 2013

    We bought whirlpool 310 double door refrigerator in 2007, identical problem! my wife opened the fridge door (the main compartment door) and surprisingly the entire door came out. The hinges on which it was moving broke. Its been 20 days and service center does not know, when would be part be made avaliable, not they are ready to fix this...

    0 Votes

no demo, no installation, only assurances

Purchased machine from Digital Shoppie, Habsiguda, Hyderabad on 7th Nov. Assured demo and installation on 9th. No body turned up even after repeated requests to the Dealer and to the Company Service Centre(Nos. [protected] and [protected]). Talked to one Mahesh. Only assurances and no action. We were told not to install our own as that would make us ineligible for warranty benefits. We are trapped. Machine lying packed at our home.

Our Mobile No. is [protected].