Benton Harbor, Michigan
United States - 49022
We had purchased a Whirlpool washing machine a year ago. The machine stopped working about 10 days ago. The first call for service was placed on Sat Mar 15th 2008. We were promised that a technician would come by Sat evening to check on this. Hence, we postponed all plans and waited for this elusive technician to check on the machine... No one turned up and the call center did not answer calls after 5:30 p.m. I called the call center on Mon 17th March and after a lot of haggling got the technician to come in the evening. This technician without opening any part of the machine concluded that the heating element was spoil and needed replacement. There were another slew of calls and haggling to get the next technician to come and replace this. He finally showed up on the evening of 19th and concluded that not only the heating element but some other part also needed replacement. There was no response from anyone from the service center. It was always I who had to call and check the status of the complaint. Not even a courtesy call to say when this will be fixed. Finally, after a lot of threats, warnings, swearing etc- the new technician has done his job today 25th Mar 2008. The excuse was that there is only one engineer in all of the Bangalore City who is trained to attend to these kind of problems.. How much more pathetic can a co. get. More than anything- what appalls me the most is that the service center has "zero customer focus", absolutely no awareness of customer problems! At the end of the whole episode, there was not even a word of remorse or repentance... Is whirlpool going to repay all the money spent on laundry bills or compensate me for the time taken off from work... Obviously the answer is NO!!!
In a world where the most important differentiator between products is the service how can a co. like Whirlpool afford to be ignorant to customer after sales issues... I for sure will NEVER EVER BUY or Recommend a whirlpool product to anyone... !!!
Use any other authorized repair service but this one (owned by Sears Robuck)!!! A very rude A&E representative quoted me by phone $65 for a service call for my leaking Whirlpool washer, which included diagnosing the problem and telling me what was wrong. Parts and labor for repair would be additional. After reading other reviews I guess I was lucky, and the service person actually showed up on time. He told me the detergent container was clogged, that I could clean it myself, and then tried to charge me $118!! After a few minutes of haggling and unintelligible explanations, he offered to take $95, then finally agreed to take the $65 I had been quoted. He said people often "misunderstand" what the $65 includes. Baloney. He had clearly been instructed to try to charge a higher amount, and authorized in advance to take the amount that had been quoted over the phone. Sears should stop its subsidiary IMMEDIATELY from engaging in this predatory, miselading and unfair practice. Whirlpool offers a choice of several authorized repair services. I urge you to choose a local dealer instead of this national chain.
The complaint has been investigated and resolved to the customer's satisfaction.
Bought a 40 gallon whirlpool water heater at Lowes. Three months later it won't stay lit. Whirlpool says replace the gas valve and they would reinverse me for the part. 1st year on warranty is parts and labor. Read all the complaints and class action lawsuits pending against whirlpool. Went to Lowes in Greely Colorado and and explained the problem and they wanted to take care of me, they replaced the water heater with one of their installers. Thanks Mike, the store manager, you guys are great.
My husband purchased the house which included the Whirlpool Microwave Hood, model # MH8150XMQ - 0. Recently the door has formed cracks that go all the way through the other side, and cracks are also on the plastic grill above the door. I contacted Whirlpool Customer Service, and after explaining the situation to the representative "Jane", I was told "The warranty is expired. There's nothing I can do for you. You can purchase parts, or buy a new one." I am a concerned consumer as there have been recalls on a very similar model to this one because of fire hazards. If there is serious cracking on the outside of this product, I am concerned about the cracking on the inside and what safety hazards this poses. I am passing all this info to other stores who sell Whirlpool microwaves so this problem can be addressed before someone seriously gets harmed. I have also contacted the Whirlpool corporate headquarters via e-mail to address this problem. I have yet to hear from them.
I bought a front loading washing machine from Whirlpool in 2004. Since then it never worked fine and the service engineer visited us for more than 20 times. The machine has never given a feeling of owning a good quality and problem free product. I would never recommend anyone to buy it ever. I will also take my complaint to consumer forum to get some relief.
This company called a & e factory repair, which is hired by lowe's to repair appliances they sell, is totally inept, and unable to service the smallest of appliances. I purchased a whirlpool chest freezer in june 2007 from lowe's. The freezer quit working in january 2008. Lowe's informed a & e factory repair, they sent a technician to repair the freezer. He came to my house, looked at the freezer and said he needed to order parts. Another week later parts arrived and a time later the technician returns, replaces the parts and informs me that the freezer is unrepairable and would have to be replaced. This visit cost whirlpool $351.03. I purchased the freezer new from lowe's for $230.00. How does whirlpool stay in business? I called lowe's customer care line. They informed me that the technician had not entered the repair information and I would have to wait for that to happen, or call a& e repair myself. Another week goes by and still the technician has not entered the repair information. I called a & e repair and talked to three customer service rep's, a supervisor and the manager, all they could tell me is that they would have to send another technician out to verify the first technicians finding's and then report the freezer as not repairable. He would have to report the information to them from my house. So here we go again??? To this date I have lost all the meat that was in the freezer, all the time to wait on technicians, and time on the telephone, all for a chest freezer from lowe's. I would not buy any appliances from lowe's or have any dealings with a &r factory repair. What waste of time.
9 Nov 07 I bought this washer. Didn't work. Called company and told to call for repair. Called repair daily for 4 weeks without a return call to set up appointment. Finally got a replacement washer. Didn't work (suspect replacement was another returned model, or floor model). Called for service. Wait 3 weeks. Repair (A&E) shows up 4 hours late, makes me take dryer off of washer, looks inside and says a part must be ordered. Says that in order for repairman to access I must take dryer off of washer again. I put dryer back onto washer. Wait 3 weeks. Call both Whirlpool and Appliance Land, explain I am not happy now taking 4 days off of work and still no washer. Told to wait and see what happens when repairman returns. Again take dryer off washer last night. Repairman arrives this morning, says washer should have been taken out of closet. This is too heavy for me (109 pound female) to lift. Call to Whirlpool and customer service rep Karen #8494 says it is acceptable for a customer to take 50 (!) days off of work, it is not Whirlpool's responsibility to make a washer that works when it comes out of the box. Since the part that was ordered was just a guess by the previous repairman (he did nothing other than come out, make me remove 88 pound dryer and then say he needed to order a part, he wasn't sure if it was the one that he was ordering but he'd "start" with that one...) I expect I will need to take off another 6 or seven days (losing 2 weeks of vacation time just to get repairs on this brand new washer) and pay movers to come pull washer out and put it back. DON"T BUT THIS PRODUCT!!!
I purchased a "Whirlpool"make "White Magic-Aquashower F45" model washing machine in 2001. Last week when the machine was started for washing operation after programming, water was turned automatically; but instead of being stored to the required level for washing it was drained as it gets into the tub. Hence washing operation was abandoned.However "spin" operation when selected is done without any problem.
When the local service provider was contacted, he said the entire control board has to be replaced and it would cost me Rs.3300/-inclusive of cost of board and service charges.
I am of the opinion that either the pressure switch or solenoid valve of water inlet might have failed & the entire control board need not be replaced. This requires proper analysis by the co.
I purchased a refrigerator i. e. whirlpool ref 310 l deluxe iceberg steel, model no. ina [protected] from kbm electronics, lakshmi nagar dated 20th october 2006. the refrigerator was defective in terms of cooling capacity and despite keeping it on full scale it does not cool items. we realized it very late as the fridge was bought in winters and we were unaware of the defect as not much cooling is required in winters.
But as summers started, items in this refrigerator started decaying and till date it is totally ineffective in terms of cooling. I lodged several complains to the whirlpool consumer service center (consumer service h. o., 28, n. i. t. faridabad, haryana) but every time the support engineer comes and promises that they have fixed the problem. but the problem is still there and on top of that defrost water has started leaking out of the refrigerator. the forms filled by the service engineers do not provide enough details of the problem and the fix made.
We have been chasing whirlpool consumer service for so many months and did not get any relief. sometimes we lodged complain and the engineer did not turn up for 2-3 weeks in spite of reminding the center several times. they do not have a very good complain resolution process and the engineers misguide the consumer and get away without any solution to the problem.
Finally I lodged a consumer complain in the dist court but the response from whirlpool india is shocking. they have no respect for consumer and used lawyer to twist facts and used false claims to make the case in their favour. I will fight this case to the highest authority and make them realise that they need to offer the same services to indians as what they provide in western countries.
So far I it has been 13 months and I have not used my refrigerator after paying them rs 19, 500 (500usd). I do not know how long the wait is. my recommendation is that although whirlpool is a good brand but their after sales is lowest grade. never go for whirlpool.
I've taken a Whirlpool Microwave in Oct 2005. After the warranty period I had done AMC as persuaded by the company representative. Since then I had problem twice and the 1st complain took 2 months to get rectified... the service staff says "there is shortage of spares". Now again it is out of order and complain has been made, but again there is no spare parts. I really do not know how long it will take time. Microwave is a necessity in todays
Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived in 6-10 days as expected, so I scheduled another service call. The same Tech came out and did not know how to open the dryer, so he pried off the front facia ring improperly and broke all of the clips. He ordered the broken part and asked if I could install it myself when it arrived in another 6-10 days. I said "sure".
Days later, I received a strange URGENT call from a different Tech who needed to know when he was at my house, because the service order did not have the right details and he did not remember being at my house. I told him it was another Tech who was at my house. That raised my concern about the part order, so I called A&E. They had no clue about what was going on with the other Tech. Even though they assured me the part was ordered, it did not arrive within 6-10 days as expected. On calling them again, A&E stated they did not see the part order and they resubmitted the order.
The part arrived some time in November, but it was the wrong color. Called A&E who again said they ordered the new part, and stated to me on the phone that it would be sent right away and the service Tech would be out to pick up the wrong part. I asked the rep to add several comments to my file about the problems I have had with their service, and she guaranteed someone would call within 24 hours to discuss. I asked her to add 5 bullet points about all of the problems I had with their service, and she stated the comments were entered in my service record. I never received a call.
When the Tech arrived a week later, he took the wrong part and ordered the correct part while in my driveway, because he said the order was on hold until he picked up the wrong part that was previously sent. Remember that the Service Rep told me the part was to be sent right away, not after the Tech picked up the wrong part. The replacement part was not sent until late December, and it was the wrong color again.
12/29: Dryer issuing F70 code and not working again. After scheduling service through the Whirlpool web site, I called A&E (Stephanie) who said a Tech would have to come out to order the part, since A&E customer service reps do not know part numbers. I told her a service call is scheduled for 1/3, so that Tech could order the part. I also complained (very nicely without yelling or being demeaning) that this was the worst service I have ever received from a company, and that I needed to discuss with a supervisor. She said one would call within 24 hours. I told her that was the same response I got last time, and that nobody ever called. She said that was because a message was not sent by the prior rep. I asked about the multiple lines of comments that should be in my record, but she said there were no comments in my record. Someone either deleted or never entered the comments they guaranteed were in my record. Stephanie said nothing; no apology, no explanation, no concern whatsoever. I called back to cancel my service appointment with A&E to try a different service company. The Service rep said a Tech would need to come out to verify the model number. I told her they obviously had the right model number, because they sent the right part, only in the wrong color. She said a supervisor would need to call me back to figure out how to handle. I told her this was the worst service I ever received from a company and that I am filing complaints with A&E and Whirlpool (I've only filed one other written complaint in my life of 45 years). I called Whirpool's parts department myself, who then called A&E to work through the issue. The Whirlpool rep stated it was resolved and that Whirlpool is sending the part directly. Why wouldn't A&E take the same 10 minutes to do what I did? Because they do not care one iota about "customer service", and they make that very obvious.
Refrigerator makes loud noise and doors are rusting from inside to surface. Terrible quality product! Stay away!
When we moved into our home we purchased new appliances for our kitchen-all Whirlpool Gold. I had a service call within the first three months for the electric stove saying it didn't heat properly. Two technicians were sent to our home and told me it showed the proper heat level. I stood my ground saying it may be working ok right now, but it doesn't always hold it's temperature.
I have lived with this problem since then and now the control panel has gone and the quote was $496.00 to repair the over that hasn't worked properly from day one. I'd rather buy a new one than throw more money at this model.
I bought a new Khov house last year. Before my warranty expired Oct 30/07, I called Whirpool to get service for my wall ovens, that I couldn't use them because there was a "beep" all the time. The technician came on Oct 25/07, he pushed some buttons, and then he told me that everything was ok, but it wasn't. (Please keep in mind, that before he left he wrote in a piece of paper an 800 number, for me to call and to buy the extended warranty, in case I wll need it in the future). A few minutes after he left, that "beep" started again. I called him right away at his cell phone, and I let him know that nothing was fixed. He told that now he had to order a part and that he will call me back. Today
is Dec.11/07, and since I haven't go any call from them, I decided to call Whirpool. They sent me again to the same technician, and what he answered was: Oh, I called you but you didn't answer the phone. (He never did it)so, now you have to pay for everything. So that was the purpose of the 800 number. He never finish his job, AND NOW THEY WANT TO RENDER THAT SERVICE, BUT NOT UNDER THE SAME ORDER I MADE BEFORE THE EXPIRATION OF THE WARRANTY! They waited, that way they can ask for payment! PLUS, then I called Whirpool to report this, and the man at the customer service wasn't at all kind ... he was instead: arrogant and unrespectful! I would NEVER recommend that brand again!!!
I am one of your loyal customer with a range of whirl pool appliances at my office and home. Never earlier I have faced such a problem with the company and service. This time its worst then a nightmare.
I have purchased Whirlpool double door 340litres.refriferator Since day one we have been complaining to the dealer M/s Pravin agency- Pune regarding a) Bubble in the body of refrigerator b) Linear crack causing ducting problem c) Egg tray and onion & Lemon box not supplied . Service centre too was informed regarding the same. Service request Nos : PN0707001126 Dt : 04/07/2007 , PN1107009832 Dt 27/11/2007 ( available with us ) Mr Ramaswamy, Mr Apurva from Pune office were also informed regarding the same. Its been months together and no one at your end is bothered to rectify the problem.
Will anything be done regarding the same on priority basis.
With a hope of same good old support system
Adv. Amitabh Mehata
I am one of loyal customers of whirlpool with a range of whirl pool appliances at my office and home. Never earlier I have faced such a problem with the company regarding after sales service. This time its worst then a nightmare.
I have purchased Whirlpool double door 340litres iceberg.refriferator Model : 10198 DLX. Since day one we have been complaining to the dealer M/s Pravin agency- Hadapsar Pune Maharashtra India regarding a) Bubble in the body of refrigerator b) Linear crack causing ducting problem c) Egg tray and onion & Lemon box not supplied .
Service centre too was informed regarding the same. Service request Nos : PN0707001126 Dt : 04/07/2007 , PN1107009832 Dt 27/11/2007 ( available with us ) Mr Ramaswamy, Mr Apurva – officials from pune office were also informed regarding the same . Its been months together and no one at whirlpool is bothered to rectify the problem.
Will anything be done regarding the same on priority basis.
With a hope of same good old support system
Adv. Amitabh Mehata
I have purchased washing machine H70 of Whirlpool India ltd. from their online shopping store "Online deals.com". As per the advertisement given on the online deals it was assured that the customers purchasing washing machine through online deals will be in given free gifts worth 1495 of Trendz dinner set and a scratch card including the bumper prize. I purchased the said washing machine and it was delivered to me on 22nd of October 2007 but without any gifts. After some days I approached the online deals through their telephone no as given by them and as well via E-mail . Firstly they did not respond to my calls and finally the no. was kept engaged. After further pursuation and lodging a complaint in the complaint box of the Whirlpool , an email was received by my wherein I was assured that the gifts will be delivered to me within 3-5 days. Besides the customer executive also talked on phone with me as well as with my wife, assuring that the gifts will be delivered. After some time, a letter along with a scratch card was sent to me wherein they intimated that all other gifts will be sent to you within days. But till date more than one and half month has elapsed and nothing of any sort has come from them except that of scratch card. I once again tried to call them on phone, but nobody responded on the phone. This is utter cheating of the customers by luring them to buy online and promising free gifts with the products. I want to bring this fact to the notice of all the people as well as to the concerned authorities in the whirlpool India ltd. so that I am given the due gifts that they promised to give with the products.
Hoping for early response
Technician#0002295 Is sent to my home via "Whirlpool Co"[protected]), following a report by me that my...
We have purchased Whirlpool Model F/A W/M H-65 washing machine in the name of Gnana Guru Raja on 19/10/2006. Serial No. INB063502073, Model No. 7230, date of Mfg. 29 AUG 2006.
For the last 5 months there is serious problem in the machine and 10 times we had informed to the customer care no. [protected] and they have sent a technical person MR. Parmesh.
But the problems still not been rectified and the machine is not been used for the last 25 days.
The actual problem is under the machine there is a water leakage, the dryer is not working properly and there is a big noice when the machine is started washing.
We would like to bring to your notice that this is a very serious problem, either the problem has to be rectified permanently or the unit has to be replaced for new.
We were trying to reach the managers Mr. Jeyaraj and Mr. Lakshmanan - Bangalore,
but they are not at all anserwing the call, its always ringing.
I request you to kindly take action against the poor response and find a solution otherwise we also don't have a choice.
If there is no response from your end then we don't have a choice i will have to take a legal action nor go to the media.
Please understand the seriousnous and do the needful as early as possible.
Arjunan - [protected]
We purchased a Whirlpool washing machine from Curry's with a warranty in case of faults within one year...
We bought whirlpool 310 double door refrigerator in Jan 2007 and after buying it we observed that the fridge is not working. After some persuasion the technician came and said that there is no gas and it has to be refilled. I don't know how come the new fridge had this problem.
Recently (in november) one day my wife opened the fridge door (the main compartment door) and surprisingly the entire door came out. The hinges on which it was moving broke. I was shocked to see this as this is the first time i saw this kind of problem.
Now i want to get my fridge replaced but nobody is listening. i think the product is not up to the mark.
The complaint has been investigated and resolved to the customer's satisfaction.