Whirlpool

5-30-17 I purchased (4) Whirlpool appliances, Microwave, Dishwasher, Stove and Refrigerator, to complete the remodeling of my kitchen. The Microwave and dishwasher were delivered without incident. I chose 7-15-17 for delivery dated for stove and refrig to insure that the majority of work be completed before the units arrive, and they were both being built into cabintry.
7-15-17 comes and RAS Delivery service tells me both units are damaged.
7-24-17 second attempt to deliver by RAS and get a call both units are damaged.
7-26-17 Stove is delivered OK but refrigerator is damaged.
8-4-17 Refrigerator is delivered, however, due to the delayed time period, my contractor worked with the specs that are online to install cabintry. The refrigerator was too big for the destinated space even though it meet the specs sizing. Refrigerator was returned and I picked another smaller model. This refrigerator was delivered and upon request when I purchased, the door handle needed to be changed from the left to the right. The delivery man did this, however, he put the handle on upside down and did not have any plugs to fill the 4 holes that were visible. He
told me to call Whirlpool, which I did. I spoke with Becky and she overnighted me the plugs. I had also requested from Whirlpool to send someone to balance my refrig because the delivery service could not do this. Whirlpool set up a service visit, Josh came on 8-14-17 reversed the door handle, put in the plugs and attempted to balance the unit by wobbling it back and forth - and stated "he needed another man to help" and would put in an order for a return visit on the 28th. Right after he left
I went into the kitchen and see a large dent and scratches on the right side of the refrig. I immediately call Whirlpool to report this, because Josh never mentioned it - and they informed me I needed to contact Platinum Factory Service, which I did, they told me I needed to go back to Whirlpool and request a service call. At this point, I was frustrated and Robin the person I was talking to said she would take this to her supervisor while I waited. She followed through and that afternoon a gentlemen from Platinum called me, (Jim W). He stated he had a more experienced service rep (Paul) and wanted him to come and assess the situation. He arrived assessed the problem, stated this happens all the time. Jim W called me after receiving the pictures and report from Paul. He asked me what I was looking for and I stated - a new refrigerator - which is what I had before your rep damaged it. He stated he could offer me $200 and I stated NO. I had contacted Sears Scratch & Dent store in our area and was told they take off up to 40% off damaged items. So with this info I said I wanted $400. Jim W immediately said NO $250 was his max and informed me that they definitely would not replace the unit and if I insisted on this I would have to get an attorney to prove that his rep did the damage. To date, I have not heard back from him. Needless to say, I am not a Happy Camper.
I purchased 4 Whirlpool units. I had a refrigerator that was not damaged
before the service rep came to my house and now Im told I have to prove that he did it. WHAT IS WRONG WITH THIS PICTURE. I am an honorable
person and just want satisfaction for this trama. Awaiting a positive response. Suzanne Woods [protected]@aol.com

To whom it may concern,

When my whirlpool dryer broke recently, after ten trusty years of service, I did not bother to shop for other brands. We replaced it with the newest model and had it installed next to our whirlpool washing machine. Like any parent, I spend a lot of hours in front of those two machines, solving the problems of the world while I sort and fold. Through the course of this past weekend, I had to have several difficult conversations with my kids about the events on tv in charlottesville, then again at the ridiculous delay and ambiguity in our president's response. There is no getting around the name of whirlpool's ceo on the president's advisory board so it bothers me now to look at the name whirlpool and think about the company's connection to a man who seems to be leading our country down a dark path. I respectfully ask you to send my wishes to mr. Fettig that he leave the president's advisory board. (The reality of course is that the president seems incapable of receiving advice from others so the appointment is likely a waste of mr. Fettig's time anyway.).in return, I will continue to be a committed whirlpool customer.

Sincerely,
Catherine coulter
Oakmont, pennsylvania

We bought our wsf5579 whirlpool fridge less than 4 year ago and now the ice container cracked and a huge hole in the plastic is causing the ice cubes to fall everywhere. We've tried to find a new ice container but all the answers we got was that this product is dicontinued and we can't get that part anywhere, not even used. We tryed to contact whirlpool via e-mail but it's been weeks and no answers.
The fridge is less than 4 years old and i can't get parts? What am i supposed to do? Buy a new fridge every 4 years, even though it works fine, just need a spare part? The Whirlpool service is really crappy.

I purchased this washer on 9/30/16. The salesman at Lowes was very kind and knowledgeable and told me that he had one of these and loved it. He explained the "High efficiency low-water" to me and said that sometimes people think that its not working properly because it doesn't fill up with water like the old machines did. He also said that sometimes his clothes didn't come out clean so he would just throw them back in the washer and clean them again. I just thought it was because he was a guy and didn't know how to wash them properly. WELL BOY WAS I WRONG! This is the worst washing machine I've ever had. My clothes are cleaned randomly. Sometimes I will put a small load in and it might come out clean, but mostly not. I have complained to my husband so many times that he's sick of hearing about it. Friday I contacted customer service who said they were going to send a service person to my house between 8 am and 4 pm on Saturday. I sat here ALL DAY and didn't leave the house (when I had lots of things I needed to do) only to NOT HAVE THEM SHOW UP AT ALL! No call/No show. I am very mad, very disappointed and will never ever use Whirlpool again. As soon as I can get the money up, I'm going to get rid of this and go with a different brand. This is horrible. I just washed a sheet twice just to get it clean. Why such a big tub if the water only goes up a few inches? why not just have a tiny little tub that fills with water. This whole water efficiency doesn't make sense. I can't believe they couldn't even live up to the service of coming out when they said they were going to. Nothing but disappointment.

Simply put, the dryer has never worked correctly, always issues with the touch screen. The washer continues to not finish the spin cycle, always displaying an unbalanced load indicator, even if the washer is empty. I bought these brand new, in the box, and had them in storage for three years until the home was completely remodeled. Two thousand dollars a piece and can't get either to work right. What a joke! My wife submitted a complaint, and whirlpool offered nothing in the way of helping to resolve this issue of a $4000 set of appliances that are unusable after 4 years of service. I can tell you this, I work for lowe's and I can assure whirlpool, that if this is the best customer service they offer, then we will not recommend any whirlpool appliances to any customer anymore. I thought whirlpool was better than this, but obviously I was mistaken. Great thing my electrolux appliances haven't given me an ounce of problem in the same time period. Its abundantly obvious that frigidaire corp. Makes a superior product. What a change! Whirlpool, shame on you for selling junk and passing it off as a superior product, and then not offering to stand behind your product. I can tell you what I won't be buying in the future, and after they refused to help my wife when she submitted the complaint, there will be lots of potential customers of whirlpool, that will be referred to other products, millions in other appliance brands!

On Monday 7th august 2017 tumble dryer was delivered but when the delivery man was leaving took old tumble dryer out on his way out he damage my steps into the house he must have not seen he damage them but when I went about couple mins when he left went out my door and seen the damage .the whole steps have to be replaced cants the tiles again who sorts this out PS I have enclosed photos thank you.

To whoever it may concern,
Just recently the plastic handle in my microwave oven cracked and came off, I called the customer service And parts department to fine out how much a new handle would cost. I was told that there is no price for that part and a technician would have to fix it for around $250! I was also told this model is no longer available. The microwave works fine so I really don't want to pay $250 for a PLASTIC handle. The model number is GH4155XPS. Serial number is TRS1817074. Please let me know what I can do, as I said paying $250 for a plastic handle is not an option. Thank you.
Jessica A
[protected]@yahoo.com
[protected]

We purchased an extended service contract on our 2 1/2 year-old dishwasher about three months ago when we were renewing warranties on various household appliances. This is an annual exercise in our house. But now Whirlpool will not honor the contract because I could not precisely remember when the current malfunctioning occurred. They said that it must be a pre-existing condition and is therefore not covered. In order to avoid honoring the contract, they are holding me to a date that I was guessing about (when did the problem first appear) in a call with the phone rep. I don't keep exact dates, but they are using what I apparently said against me. The issue is recent, but I bought the warranty months ago...and now they will not honor it. It's only a matter of a couple of days. Bad customer service in my view. I don't think that I will be recommending Whirlpool anytime soon.

We purchased a $3000 refrigerator in June and it stopped working in August. We smelled a slight burning odor and heard a loud sound emanating from the motor area, so we unplugged the fridge because we were afraid of a fire hazzard. That was on a Friday night. There is no customer service help over the weekend, so all our food spoiled, and when Monday rolled around, we were told that the next appointment for service would be Thursday. Six days without a kitchen. Based on what we have read here, we are hiring a consumer lawyer to demand a refund and will be loudly and publicly anti-whirlpool from now on. I am a public school teacher with a 2-year old son. I don't have that kind of money to waste on an appliance that can't be trusted, and I'm tired of companies taking advantage of their customers. We want a full refund and replacement of our spoiled groceries.

I purchased a new refrigeration 2 years ago and every 6 months the exact same problem occurs. The ice maker and freezer stops working. On 8/4/17 they stopped working again. This time in addition, when I opened the freezer section to remove food, one side of the door fell off. Each time I have called Whirlpool to troubleshoot without success. A Whirlpool rep informed me on 8/4/17 that they no longer make this model. This model is only 2 years old so I am sure it is because this model is defective. Each time I have searched their website using the model # it comes back "invalid model #" ( Model# WRF989SDAM00; S/N K22408886). I have not received a product recall. This is the forth time I have had this issue. The first time Whirlpool made repairs. The next two times I paid because it was out of warranty and now I have the same issue again. In Georgia there is an implied warranty law stating that products should do what it claims. A new refrigerator should last more than six months without issues.

I am requesting Whirlpool replace my refrigerator or refund my money.

Just purchased the gas range from Lowes last night upon opening and setting up I discovered that there is no broiler pan in the broiler compartment. Upon calling Lowes they tell me that one does not come with the unit and you must purchase on your own. Seems like you would sell a complete unit? Please advise of our options.

Sincerely,
Lewis Trebella
[protected]@sbcglobal.net

Purchased a Whirlpool refrigerator from Lowe's Home Center, Warwick RI 10-16-2016 Has been nothing but problems, from the day I got it. Compressor went in 7 months. Whirlpool gave me the name of repair service to call it took 2 week's for them to get the part. 1 month to the day I am having the same problem. Now after calling, again and again, spending hour's on the phone. They tell me they will be sending their repair service to determine whether it can be fixed, and if it can't I will need to call them spending more hours on the phone. Feel like I'm being punished for not getting extended Warranty. Do yourself a favor folk's do not purchase Whirlpool appliances. They are not what they use to be. You can not imagine the hell I have been through.Never ever again will I ever purchase another Whirlpool product.

Good job Whirlpool! You win and I give up. Thanks for standing behind your product...NOT! Thanks for giving this customer a constant run-around since the day I purchased this product.

For those who might read this, DO NOT PURCHASE THE EXTENDED WARRANTY on Whirlpool Products or better yet... DO NOT PURCHASE WHIRLPOOL PRODUCTS PERIOD!. Whirlpool will not help you when the Extended Warranty people drop you because the same repair over and over still isn't fixed right and they claim it is costing them too much money; so they drop you without any notice whatsoever.

Whirlpool then doesn't want to help out, they said they have to honor the 1 year warranty, even though when I called them within the 1 year, they said they could not help since I purchased the extended warranty. See the round robin loop... FRUSTRATING! No one wants to help. Oh Whirlpool did offer me the option to purchase a new fridge at an employee discount, this is only after several attempts over the last 3 months to get the icemaker repaired. I ask why, it still is going to cost me money for something that if Whirlpool would stand behind their products and honor their customers this would not be a problem.

For over 3 1/2 years I have been dealing with the same problem, the ice maker stops making ice. Each time someone comes, out they say it's something different. They say they fix, but it isn't fixed.

Most recently, I even asked if maybe I could get a discount on the repair to fix this dang ice maker, which by the way the last time, it cost me $99 to have some guy tell me, yes the ice maker is not working and to fix it will will be $900. This is through their preferred repair company, Diamond Direct.

I find it to be quite interesting the Whirlpool was to quick to help me with my oven that caught fire, and it was out of warranty. But now they don't want to help with a faulty product of their own.

I am so happy that I am the owner of a $2100 refrigerator that hasn't worked properly since the day is was delivered. I am so glad now that I will be making my own ice. If I wanted to do this in the first place, I would have not purchased a refrigerator with and ice maker.

I have found over 1250 complaints on the same exact issue. Again, way to go Whirlpool. You have lost a customer for life. Thank you for absolutely nothing!

Dear Sirs,

I live in Beirut Lebanon and have purchased a washing Machine from your representative in Beirut Khoury Home Appliances. The Machine was purchased September 2016 and since November we have had issues and it was under 1 year guarantee, the first replaced the drawer mentioning they cant replace the whole machine even under guarantee. 1 month ago i called them again and now they transferred me to WHIRLPOOL company in Beirut and i had a new issue the machine would fill in and stop electricity linked and all yet it stops and there is now way i could open it. Whirlpool sent me a technician that reset the program and after 3 days here i am again same problem. I have purchased a machine for $1, 000 that started having problems after a month from purchase and i did not get a replacement. The Company is stalling till the 1 year guarantee ends and then they could bluntly say we wont replace. I am contacting you as this is unacceptable especially for a company like Whirlpool. I ask you to take action. I have a family of 5 and honestly this additional stress is not worth it.

Its simple part #wfw8300sw04 is the water pump and the the part i need on the diagram on your website says that its number 14 and u cant buy that part you have to replace the water pump but my pump is fine I had to take the cap off cause the filter was backed up and almost impossible to remove I understand I broke the piece but why its not sold separate is beside me its a part not a whole of the item

We purchased this unit on 3/4/2017 on-line through Sears.com. It was delivered 3/28/2017. The refrigerator wouldn't cool after two months. Whirlpool was contacted and a tech appointment was made. But that repair company declined the work due to sick family members. We were not contacted about this. When we did find out I called Whirlpool back but they couldn't take my word for they needed to contact to service repair company. It was confirmed that they declined the work order so another repair company was scheduled for the following week. They did come out and "work " on it. I get home from work the day of the repair and the temp in the refrigerator was 49 degrees. I called the repair company and we got the run around "The unit was open for a long time it would take 24 hours to get down to temp. give it time." Next morning still not working and also ice was not working now. Called back "give it more time and about the ice maybe the unit needed resetting." Called Whirlpool back unit still not working made another appointment. Never saw or heard from this company. Called them and asked why they didn't show and they told me that they recused the order because they didn't service my area. I asked when that was and they said the same day they got the order"Last week".
Called Whirlpool back told them the story they didn't believe me "again" had to call to verify. Another service repair was made for a Saturday, different company this time I got the name of this company and I called them right away. The office personnel at this company said that she had just got the work order and that she was just getting ready the call me. I asked why and she said they don;t work weekends. I asked why would Whirlpool make an appointment for Saturday if you were not available on the weekends. She said Whirlpool does that all the time. They came out on Monday. They said that a new compressor and motherboard was needed. Tech left and would be in touch, no word from them all week I left a voice mail on Friday asking the ETA. On Monday I called back and office person said they did get my voice mail on Friday and that the owner was going to call me "he didn't" . They recused themselves from the work order. Sent it back to Whirlpool. I asked why and they said their Tech quit a week ago. "Special certified tech for installing compressors." The owner was going to call you, Whirlpool[ool was already notified no call from them. I called Whirlpool back "again" and once again there was on trust, they needed to confirm what I told them. I was put on hold for 27 min, I was told that a compressor and motherboard would be installed on you guessed it next Tuesday, by the same repair company that didn't fix it right the first time. I was not happy, I really didn't want them to work on it, they didn't do it right the first time and when I called and told them it wasn't working all I got was the run-around. "Give it time the temp will come down reset the unit..." You guessed it again, they would be out no Tuesday, with everything they needed to repair the refrigerator. Guess what on Monday they call, they would not be able to repair the refrigerator on Tuesday because "there are NO compressors available from Whirlpool and Whirlpool didn't have an ETA as to when they would be. I called Whirlpool back and told them to come and pick their refrigerator, they told me they couldn't do that, you guess it they needed to verify that everything I told them was correct"NO TRUST" and it just so happened that their systems were all down and I would have to call back tomorrow. I asked to speak with a supervisor, I did and was told the same thing. I called the next day and once again with all the history on their screen there was no trust they needed to contact the repair company about the compressor shortage. When this was confirmed the operator basically washed her hands of this whole issue. "It is now in settlement hands they will be in touch with you as soon as I send this to them. No ETA on when I would be contacted. Four days later we get a call from Deborah ph#[protected] #4805 ref#[protected]. We call on hold for 29 min this time . I am told there are currently no units available and that I could get a full refund after I fax in my receipt. I asked when would I see that refund and am told with a very cherry voice "Oh you should see that in about 3 weeks or so." I have not had a refrigerator for over two(2) months. I do not have funds to get another one at this time which means I will need to wait another month or more if there is one in stock if not another month after for delivery. There are 10 people in this family shopping every day for perishable items is very time and added monetary expense. When I asked about all of the lost food we have already had and compensation for any of it. I was asked did you buy the extended warranty. There will be no compensation for your pain and suffering. For the extra time shopping daily. For the gas and wasted food because you bought something that was perishable and it is not our fault that you didn't or couldn't eat it all before it went bad "about 4 hours time". This company doesn't stand behind their product, if you don't purchase the extended warranty. Every time I called Sears or Whirlpool the first and last thing I am always asked? "Did you buy the extended warranty?" No, well we can't help you if you didn't, because the manufactures warranty just isn't good enough.

Respectfully submitted,
Andrew Griest
ph#[protected]

I bought this washing machine for 42, 998.00 php ( 914.86 USD) in Nov. 2014 since that time I had the machine serviced 4 times within the two year warranty period. This week the washing machine won't work again and the repair needed to be done to make it work was estimated at 11, 000.00 php (220 USD) a fourth of its original price, this is only its eighth month after the last repair. This washing machine is just two years and eight months and is used only once a week I am the only person using it. I bought this brand because I believe that the Whirlpool brand is synonymous with good quality but I am very very disappointed. With the amount of hard earned money I paid for this washing machine, I was not expecting such a lousy product.

I purchased my refrigerator from Home Depot on April 18, and it was delivered about a week later. Since I've had it, it has not made an adequate amount of ice. If would not make enough for my family of 3 to all have ice with a meal. It started making less and less until it just stopped. I called for service, which took more than a week for someone to come, then he said he had to order a part which took another week. He came out this past Thursday. Four days later and it has made a total of one stadium tumbler full of ice. It also makes a noise like a motor that is trying to run but can't. To make matters worse, I called the customer service # and made the selection to be called back. When I got my call back, I was immediately disconnected. I spent a lot of money for a top of the line refrigerator and expect excellence in performance. I am not pleased at all and I would like my money back so that I can purchase a refrigerator that works.

We bought a new whirlpool refrigerator from Lowe's in Johnson city TN. It is a side by side wrs325fdawo4 model no. At 14 months had to replace light switch. Lasted till next dayand went out again. At 18 months freezer side is turned almost all way up to freeze. We paid over 1000.00 dollars for this product. Why are we having these problems with a new refrigerator, whirlpool is a good name brand but not this one. Please help

I bought this washer due to its small size, when I moved into an old home that does not have space for today's large washers and dryers. Was delivered in January of this year. In April began the first problems. I have had at least 8 visits from Whirlpool's authorized repairmen. They have replaced every single part on the washer and I am still having problems now in late July. Whirlpool's customer service has been the worst I have ever experienced. They have spent nearly double the cost repairing the washer, then had they just replaced washer after the first time the repairman could not fix the washer. One customer service representative actually told me the cost of repairs that had been submitted by their servicemen and that was before the computer was replaced and two more repairman visits. The two different repairmen that have serviced the washer both said the same thing, "this washer should be replaced." However they will not say that to Whirlpool because if they do that Whirlpool takes the washer to their facility and puts it on machines to test and if they don't find a problem, the authorized repairman has to reimburse Whirlpool the cost of the machine! This is straight from their repairman' mouth. Their customer service representatives have been rude and dismissive and they actually laughed when I inquired about getting my laundromat expenses reimbursed, which have been considerable since my machine has been on the fritz more than not. I will never ever purchase a Whirlpool appliance again.