The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Whirlpool Corporationwhirlpool wed4916fw-dryer

C
This review was posted by
a verified customer
Verified customer

Our client purchased a Whirlpool Dryer and I have been on the phone, over the past four days trying to get a service appointment. The dryer was purchased on 8/25/17, drum is not turning and the dryer is not heating. I was promised by Whirlpool service, in an email that a authorized service company could resolve my clients problem and the appointment is scheduled for 3/22/18. I called the service company directly to confirm the appointment date and they had no record of an appointment for that day. So Whirlpool lied to me in an email. Next day I called, same run around, called the following day, same run around and I am on my last phone call on hold. I work for a builder, that buys appliances for our customers, going forward I will not recommend Whirlpool products. Limited service companies in my area. Worst customer service, lie to you to get you off the phone.

  • Updated by Maytag admin · Mar 15, 2018

    Dear client1234, Thank you for contacting Whirlpool regarding your Dryer. We are happy to look into your concerns but we will need your model and serial number, your address, a brief description of the problem, your user ID and date of purchase emailed to [email protected] Thank you for reaching out to us!

  • Whirlpool's response · Mar 19, 2018

    Thank you for your patience. We have spoken with Nordic Refrigeration and Appliance. We were able to leave a detailed message with the owner of the Dryer. If you have any further questions or concerns, please email us [email protected]

Responses

  • Cl
    client1234 Mar 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am not emailing anymore information to your review, I spent way to much of company time on this problem, you need to figure it out.

    0 Votes
  • Cl
    client1234 Mar 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    WED4916FW, Serial No. M72602608, 21370 Geyserville Ave., Geyserville, CA 95441, dryer is not spinning or drying, date of purchase 8/25/17. This information has been given out in the past 4 days. Don't know how you can handle this since your customer service couldn't handle it.

    0 Votes

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