Whirlpool

On 2/6/16, I purchased 3 brand new Kitchenaid appliances at Best Buy. I purchased a Dishwasher, Range, and Microwave. Install was 2/18/16 where we were told that neither of the cords we were sold could be used (Range cord and Dishwasher Kit), so my existing cords were used for the Dishwasher and the Range. There was also burnt plastic on the Range that had to be cleaned off. When trying to return the unused cords, we had to get approvals and overrides that took an extensive amount of time. The part numbers on my receipt didn't match the part numbers on the packages because they were pulled incorrectly by the Warehouse. This was just the beginning of my journey with Whirlpool.

In April 2016 I noticed that the dishes just weren't clean. The inside of the drum looked dirty. Food remained on the silverware and dishes and they would rarely be dry. Service was requested and 4/22/16 a technician came from Guinco. He proceeded to tell me that I needed to use Affresh cleaner and Jet Dry. He gave me a couple samples of Affresh and sold me more for $17.21. I used all the products he said and followed his directions. I used one of the Affresh samples he gave me prior to his second arrival. When he returned on 5/9/16 I was not there, but he told my boyfriend that I was a liar because I wasn't using the products he told me to and that there was nothing wrong with my machine. He didn't remember he gave me samples and since I hadn't opened the new package he sold me, he assumed I wasn't doing what he said. So he left after not doing anything and calling me a liar.
In May, 2016 I called in and requested a different service provider as my dishes were still dirty, but now error code F6E9 was on my Range too. On 5/31/16 Appliance Rescue Service came. I told him what the Guinco technician had said and done and the products he said I needed to use. So now this technician tested my hot water heater temperature and we adjusted it to 130 degrees as he didn't think the water was hot enough to dissolve all the soap which is where the residue was coming from. He also said Affresh was a waste of money and to get Dishwasher Magic. Of course, he had some and sold it to me for $6.95. He did concur that I needed to use a Rinse Aid and that I needed to prime the water before running the dishwasher. He also ordered a replacement motherboard for my range. He finished on 6/10/16. Photos were taken June 14, 22 and 25 and all show continued dirty dishes.

I spoke with Whirlpool again on 6/16/16 to get someone else out to check the dishwasher. I asked for the early window so I didn't have to be too late for work. So the company, Accent gave me a window from 11-1 that did not work with my schedule so I called to reschedule. I was told during that call (6/23/16) that my products would not be exchanged, only repaired. I asked to speak with a supervisor who proceeded to tell me that I wasn't using the right soap in my dishwasher and that I must have bad water. On 6/24/16 I scheduled a water analysis that yielded the following: Water 12, PH 7, Chlorine 1 and TDS was 290. So basically all my numbers were good.

Between June-September 2016 I called again with the Range error code, dirty dishes and now the rubber piece from inside the soap dispenser was coming out. The man who came didn't leave any paperwork or a business card so I don't know anything about him or that company. But he fixed the rubber piece and replaced the Range motherboard again.

Quite honestly I just didn't have any more fight in me so I just decided to pull out my range from the wall, unplug it and push it back when the error code appears and I wash all my dishes before I put them in the dishwasher. But now my dishwasher won't drain and the water is just sitting in the tub.

My dishwasher went over to Product Review and I have been offered a different model machine that is valuing less than what I originally paid for mine, with a $215 Participation Fee. Really? As Customer Service, I would be embarrassed to ask for a penny from a customer who went through what I did in 1 year.

In my counter offer to Whirlpool, I said I would take the replacement and pay $100 instead of $215 and I asked for an extended warranty to be included. I was told that I could put the saved $100 toward the warranty on my own.

I truly believe that people failed at their jobs which kept me from getting a Product Review before the first year ended. While I appreciate the gesture they have proposed, it is insulting. Am I really expected to pay anything after all that I have been through? I just made my last payment to Best Buy. It has been so difficult to continue paying for appliances that I know are defective.

What I would like…..
Dishwasher KDTE334GPS
No Participation Fee
2 year extended warranty
Haul away old dishwasher

The above would prevent me from putting many negative reviews on all avenues of Social Media detailing ALL of my awful experiences with Whirlpool, Kitchenaid, and Best Buy for the past 2 years. I have a lot of free time and will make getting the news out my mission.

I have until March 5 to give the Product Review team my answer on whether I will be accepting their offer. Hopefully, I will hear from someone prior to that. Thank you for reviewing my complaint fairly.

We have been trying to get service to repair a problem with our Kitchenaid refrigerator purchased 2/10/17. We had been given 3 different numbers to call and finally was able to talk to a human being. In telling her what the problem we were having, she then asked if we had called the number that was in our refrigerator. All she wanted to do was argue about a number that was to be in the refrigerator. Telling her there was no phone number, she hung up on us!
Is this the kind of service you can expect to have from you? I would think not!

Manufacture defect issue... the microwave will not turn on. keeps saying open/close door. this is a replacement microwave you put in because the first one did the same thing several times. we couldn't get it fixed today because the part is on a national backorder. this tells me you are having this problem frequently. maybe time to recall for defect

I am very unhappy with this product. The door shelves have broken twice with regular wear and tear.
My complaint is I have been unable to contact anyone through customer service to obtain a shelf replacement. I have tried three separate times today 2/22/18 to speak to a Whirlpool representative and each time I waited over 30 minutes with no response. I was cut off at my third attempt.
I understand I can obtain a shelf replacement if I order it through the dealer I purchased my refrigerator from but I will be charged more than $30. That is unacceptable.
I request a free shelf replacement or one at a very discounted price. This incident has been extremely frustrating and I am seriously contemplating never purchasing products from Whirlpool again.
I would appreciate if you would act as an intermdeiary and let the Whirlpool corporation know of my distress regarding their product and their inferior customer service. I know of no other way to contact them for help.
Thank you.
Sandra Estrada
[protected]

Hello!

I am so upset I can't hardly put it in words. I bought a line of whirlpool appliances for my home. I had them stored away in my garage until my home was ready. The appliances were all brand new. I bought them from our electrical supplier GVEC in Seguin, TX. They were marketing them as energy saver. Finally I put everything in my new kitchen. The ice maker of the refrigerator does not work, it never worked. I had customer service here and they told me the motor is broken about $ 400. Then the range. It took forever to heat up from the beginning. Now after half a year of using it, the oven gave up. If I put it on bake it does hardly reach 250 degrees F. Now I used the broil function. Last week I broiled chicken and it smelled funny. I am glad I was in the house and not in the yard. One of the knobs to turn on your top plate with had started melting ! And I also had a thick walled plastic contained on the top of the oven, it started melting too. The top plates were not turned on! My home could have burned down. I am afraid of using it now and pulled the plug. Even the cheap appliances I used to have were not like this. I am very disappointed and regret to have fallen for a brand name. I would like to get a refund at least.

I purchased this washer in 2010 for $1000 and had to have it repaired in 2014 which cost $250 because a motor went out. Now I told that the mother board is bad and would cost $450 but is no longer made. The repair guy also said that my 8 year old machine was old!
I try to buy American made products and have always bought Whirlpool brands but this is ridiculous. The washing machine should have lasted at least 15 years. The service guy said that most of Whirlpool stuff is only made to last about 8 years.
I don't have my paper work from 8 years ago or the first repair. The repair guy from yesterday didn't do anything other than to tell me that I need a new machine.
Yes I would like to get come kind of credit for this toward a new machine but I need a washing machine now. So I don't know what the solution should be.

This product was purchased as new, when in actuality it was a customer return to Loews in Cape Coral, Florida. I have since seen a number of returns of the same model on the clearance aisle, also customer returns. This refrigerator has already gone out twice within the covered warranty period and that is unacceptable to me as a consumer--not to mention the cost. I have since learned that there are a number of design flaws with this particular model, one of the first of its kind produced by Whirlpool. Both involve the defrost cycle and the thermoses, and are reported as recurring problems with this model (confirmed by my service technician). I would like this model replaced with a more reliable, better engineered refrigerator. I've always viewed Whirlpool as a good product, but this experience has changed my mind, most likely for good.

I have extended warranty on my washer, it need a board! After couple visit from service they can not locate that part simply as I was told they don't make it any more > well why do I have extended warranty... Waited ten days and nothing and every time I call they come out with new excuse, I am getting tired and sick of this story... Sam every time

What to do?

I have an exhaust hood, model #UXT5530AAS. I purchased it because it has a very good exhaust CFM rating. It also has two 40w halogen lights that need to be replaced occasionally. Apparently these bulbs are only available from Whirlpool as similar bulbs are 1/4" longer and will not fit in the fixture. A single bulb will cost you $26.73. I can get similar bulbs from many locations for between $6 - $10 however they are slightly longer and won't fit. I think it is outrageous that you charge this amount for a simple halogen bulb.

Dear Sir/Madam,

Please note that I purchased a washing machine on 06 Nov. 2017 on the first month we already observe that the washing machine has something wrong because I'm using the same brand whirlpool and on the 3rd year suddenly not starting so I decided to buy the same brand because I am fully satisfied of my previous washing machine and for the reason that the warranty is not there already.

Actually 2 service already been done in this washing since I purchased and their technician insisting because of the coach roach that damage my washing machine how can it be?

Kindly take an action please attaching herewith is my receipts and looking forward for a positive reply as still under warranty and at the same time I avail the extended warranty and paid the charges for the same.

Last Thursday I received a call at my work and on my home number from Anderson (not sure of his last name). I returned his call within a couple of hours and left a message. After not hearing back I called and left a second message. Still no return call today so I left another message. My problem is that I had two Whirlpool appliances that had issues and after having Chambers repair services out they said dishwasher would cost over $300 to repair and the refridgerator that is less than three years old will cost over $1000 to repair. Needless to say I was shocked that my refrigerators compressor and evaps needed replaced. I really think if you leave a message for a consumer to call back, and they do, common courtesy and good customer service would be to call them back in a timely manner not to even mention my WRF990SLAM0 SN K1024712 refridgerator and dishwasher issue. Whirlpool is top of the line, why is the services so poor and expensive appliances dying an early death?

Extremely poor customer service. Very disappointed. I thought Whirlpool was a reputable company and stood up to their name and cared about their loyal customers but not true. All my household appliances are from Whirlpool but I will not buy Whirlpool again after my experience. I was misled and misinformed into believing by Customer service that my unit should have parts available it is not that old and also gave me the name of authorized company to call for repair after I told them about my problem. Company's Flamingo Appliance Service, Inc. Technician came on 1/15/18 and said part has been discontinued and I had to pay him the $98 fee just to give me the bad news. I called Whirlpool while technician was at my house and was told there is no substitute for part either and unit is old. I explained the situation and spoke to the manager who clearly said can't do anything about it and didn't care at all. I was very disappointed so I emailed Whirlpool on 1/15/18 and did not get a response until today.

My Name is Eileen Donohue and I own since 2003, a Kitchen Aid Elite Stove Model No.: KGRC707LBS0. I have always kept my stove in mint condition and I have purchased extended warrantees continuously since I Purchased the stove. I had very little trouble until last year when my front left burner (power burner) when I turned on the gas the burner did not light up. I called service and they came and cleaned around it and its was okay for a while but broke down again. I called back again, and yet another service man from Danmark Appliance Company, Paul, came out and looked and said the ignitor was shot and he'd order me a new one. Then I was told the ignitor was cosmetic and service would be denied, how cold an ignitor be cosmetic, it lights burner, its a functional part how it could be anything else. I then called headquarters and spoke to Anderson. He got back to me and said he had fixed the problem and Danmark would be returning on that Friday, Jan. 12th. Friday rolls around and I get a call by the serviceman Paul telling me they did not send him the ignitor, I spoke to Lou and said I get one, I did, I spent over $55.00 in parts because I was told they couldn't get the parts because they were discontinued, so I got em. All of a sudden I get a call from Danmark okay, the parts are here we're coming out Tuesday, today, 1/23/2018 between the hours of 3 PM and 6 PM. I have it on record. I call to confirm the time, and made double sure the serviceman would be coming. I was told yes, but at 4:45 when no one had shown up, I was told again by Diane (Danmark) they were definitely on their way and they wojld be here. At a quarter to six when no one showed up I got a hold of Lou (Danmark) who said oh no, he'll be there they complete their tickets not to worry, he'll be there. At 6:00 I get a call from Paul but he says he a different Paul, and says he has to reschedule. I said please I waited all day you cancelled two times before, no you come here now and fix my stove, he refused saying he needs more time its 6 PM and he can't do he will reschedule me. When will you reschedule me? He said he'll call. Nice. NICE. He's call. I then called Extended Warranty people and spoke to Norman and I was absolutely out of it, by now, upset crying, but who cares, right, to hell with the old lady -- worthless! I was out of it. First they erroneously deny my claim of which they were already here for and still should have been under warranty, cosmetic, no one in the world would call a ignitor cosmetic it is a functional part of the stove. So here I am before you now, and let's face it, you'll probably toss this in the garbage I mean connects the dots today, right, in one ear and out the other nothing gets resolved anymore right. old lady -- who cares about an old lady or her stove covered on an extended warranty. Who cares. So here I am not that anyone cares, I cannot afford a lawyer they know that too more easily to give me the business cause that is exactly what I got the business. So now they rescheduled me for This Coming Friday, the 26th, I'm taking even money they won't show again. And ya know what kills, they don't care, THEY DON'T CARE;THEY ARE MISREPRESENTING APPOINTMENTS, BREACHING CONTRACTS, THEY JUST DON'T CARE. AND THEY ESPECIALLY DON'T MIND LYING TO YOU. THEY KNEW THEY WEREN'T GONNA SHOW UP. LOU ASSURED ME "THEY COMPLETE THEIR TICKETS" I couldn't resist the caps that how much it hurts now laugh, its funny right worthless old lady whose gonna pay attention to anything she says? They finish their work tickets -- Oh no they don't -- mine isn't complete -- fort he third time -- and far as they're concerned, its not gonna get fixed until I take them to court when they know I cannot afford a lawyer and they laugh at it. Stupid old lady STUPID. They're laughing at it. They get their checks, right, in one ear and out the other. telling lies to people, and they don't mind it, sure whatever. tell her anything, BUT DAMN DON'T YOU DARE FIX IT. Why don't you investigate why? They're lying through their teeth and they won't help. They just won't help. And I know you'll throw this right in the garbage. I know. I can't fight back I can't even fight back. Thanks this after you helped yourself to another $107.00 to cover 2018. What now? Nothing. To bad old lady Donohue...gotcha! And there's not a single thing you can do. Not one thing and we love it. No help, no help anywhere.

Eileen Donohue
319 Beach 98th Street, 10B
Rockaway Park New York 11694
Tele: [protected]
Contract No. [protected]
Incident No.: [protected]
cc: Better Business Bureau
Office of the Inspector General
Attorney General, Corporations Unit
Federal District Court
Senator Gillibrand.

PS. they'll probably laugh to. Its funny, come on LAUGH I SAID.

Bought 1/4/18. I had seen this range but was unaware of how dangerous this range is. The 2 power burners are way too hot to be on front of the cooktop. The only burner you can simmer on is at back right, and I know of no cooks who don't have several things that need simmering at same time.

The 2 cast iron grates interlock and are heavy, you cannot clean this cooktop without moving both of them. The grates also are only a cross over the burners, so you cannot safely use a 1 qt pan, as it could tip over to either back or front of stove, burning you badly.

The heat from the power burners when being used, is to intense even on low that the handles get hot enough to burn your fingers, even on the low of the power burners.

Inside the manual which of course you only get and open after you get this stove, it tells you that you need straight sided flat bottomed, which I guess is why we are not seeing all of the squared off pans and skillets for sale?

Any way you look at it, this stove is dangerous to use.

I've had a part break 4 times in 2 years. Part number W10326469N . It's a guide between the two crisper drawers. The part is plastic and has a small flange at the end. The flange breaks off regularly. I purchased the replacement and installed it myself thinking it was my fault. After the 4th break at the exact same place, I think it's a manufacturers defect.

I contacted Whirlpool and got the highly polished standard responses.

I would stay away from Whirlpool appliances. Apparently they don't stand behind their products and definitely don't have a useful quality assurance program.

I have already filed a claim against Lowes in Hickory NC concerning my washing machine. I cannot get anyone to repair it at my convenience. It has been tore up since Dec 25. 2017. I have not been able to wash any clothes. I want a full refund or a new replacement. I have spoken to Whirlpool once and the customer service person did not care whether I got my washing machine repaired or not. Nothing could be done on weekends or during the weekdays from 8-5. I work from 8-5 and I have to to be able to pay my bills, which one of them is for my Whirlpool washing machine & dryer.

Purchased this item at Lowes, Nicholasville KY on 9/16/2016, trans. # [protected]. The microwave has stopped working, will not shut off, inside light stays on, and fan will not work. Checked with Lowes, their warranty is only 30 days and your warranty is one year. I realize that I have had this unit for approx. 15 months, very little use since my son is the only tenant in my rental house. Have had numerous Whirlpool appliances in the past and never had such a short life. I purchased a replacement one this morning at the same Lowes, another Whirlpool. Can anything be done regarding the broken unit?

We bought our appliances brand new from a local reputable dealer. 2 years and of course after the warranty has expired, two of my appliance, the refrigerator and the dishwasher are starting to rust! I was left on hold for over 50 minutes for them to tell me it would cost me $169. to have a service person come out and assess, then any repairs or replacement would be on me! So not only do we have to pay a service tech, we also would have to pay to have doors, etc., replaced! Appliance only last 2 years now? Just long enough for the warranty to expire! Got it! I am so angry! I will never buy a Whirlpool appliance again. The person on the phone was not helpful and also a little rude! Thanks for nothing.

frig went out on nov 20. Called whirlpool and they scheduled a repair man the next day with BPH in Cumberland Md . When bph did not show I called them they said whirlpool had nothing to do with their schedule and that they could not be our for 10 days. Came a day after one promised and said the mother board was bad and they would get one right away. After two weeks I tried to call them but they would not answer. I called whirlpool parts on Dec 22 and ordered the part myself. Told the part was on backorder but we would have it by Jan 3. Called today and was told it would be Jan 29 but that was just a guess. It took 30 minutes to get through. When i complained they switched me to customer service. On hold for 45 minutes. when i explained the problem. I was switched back to parts. another 40 minutes only to be told that I had the water filter department. 45 minutes now and still on hold.

I purchased this cooktop about 12 years ago as soon as it was installed had to have service tech come to my home 5 or 6 times as when I would try to cook the cooktop would cut off for no reason finally after the last visit the cause was cooktop was not getting enough air due to the oven a whripool gold which was a match for the cooktop when place over the oven. Well it wasn't a match like I was told by whripool and the service tech, the oven had to be modified to make the cooktop function right which isn't the way to have to do something that it was supposed to work. Since I've owned the cooktop I've had to replace the glass 4 times including the order I just placed today I've spent enough in glass to purchase a new cooktop spent another 352.00 for another glass today I sure hope it's something you can do to compensate me for some of the glass the cooktop works great when it works but when it don't it's no good. I know it's been a lot of years since I purchased the cooktop I'm not a person to complain or nothing like that but 4 glasses in the amount of time I've owned it is a lot I would appreciate whatever you can do for me I hope you understand the frustration I have with this issue.Thank You Timothy Moore