Whirlpool

I bought a Whirlpool gas range on 4/7/23 from Home Depot online. Got it 2 weeks later and installed it. It worked for 2 weeks. Then both the oven and broiler quit working. Called Whirlpool and they said they'd find a repair person to come and fix it. Never heard from them. Called back and they said they didn't have anyone and that I should call around to see if I can find a repair person to come out. I did so and when I called back they were closed for the weekend. Called Monday and the customer service rep refused to take the name and number of the repair company I had found. She said their "team" needed to call around to see if they could find someone. We had just been through that but she didn't care. She said they needed 3 more days. After 3 days, I hadn't heard from them so I called back. They said they found a repair person and it was the same company whose name I tried to give them 3 days earlier! But now the repair company can't send anyone for yet another 2 weeks! I asked them for a refund - they said "no". Asked Home Depot to take the appliance back but they said "no". If a brand new appliance breaks within the first 2 weeks of using it, I hold out no hope of it lasting even a year.

I am a retired Hoover Company employee (owned by Whirlpool & pension with them, and I am so disgusted with the quality and shoddy production of washing machines. This review is on the website, and I wish that I had seen it before I purchased another Whirlpool washing machine: "When searching for a washing machine, you should be wary of Whirlpool. For decades, the Whirlpool name was synonymous with quality and customer satisfaction. Increasingly more reviews indicate that Whirlpool is now one of the washing machine brands to avoid. Consumer Reports reports a dismal 1-star Ownership Satisfaction Rating for Whirlpool as a brand."

I purchased this washer on 3/17/2023, and it was delivered on 3/20/2023. I had to replace my other washer that was only 5 years old due to a faulty control panel. Cheaper to buy another washer than have the old repaired ($450 repair cost). This new washer spins out of control when three (3) towels are washed. I cannot wash any significant number of towels without this unit spinning and moving all over. I had a service call on April 5, and the repairman (Guinco Washer Repair) told me that nothing was wrong and that this is the way these washers are made! He showed me how Whirlpool says to load the washer in "humps" (like at 69 years of age that I need to change the way I load a washing machine?)! This is totally unacceptable that I have to take towels to a laundromat because my new washer of only two (2) months can't handle it.

So upset and frustrated. I am making sure everyone I know does not buy a Whirlpool laundry unit. Can I return this non-working washing machine?

Brenda Trumpeter

brenda. [protected]@att.net

[protected]

I bought this whirlpool dishwasher in January 2023. Immediately upon purchasing the dishwasher, I registered the product online. It has only worked for 3 weeks since we bought it. First the plastic connector connecting the dishwasher to the water supply arrived cracked. I called whirlpool to get a replacement part. After replacing the part, the pump on the dishwasher broke. I called Whirlpool and they somehow lost our registration and manually entered product purchase date for January 2022 leaving us with a nonworking dishwasher. They refused to cover service and have left us with a perpetually broken dishwasher. I will never but another whirlpool product again. Whirlpool delved in shady practices to avoid responsibility for a low-quality product.

The LED lighting in the refrigerators is subpar and continually goes out. This appears to be a widespread and ongoing issue yet denied by Whirlpool. I had the same issue in 2019 and it is happening again. I would think a recurring problem would be covered by some type of warranty. Instead I am told I can have 15% off a brand new appliance. Buy a new appliance because the light went out seems absurd but I guess that is what Whirlpool is now. Very disappointed.

Whirlpool

In good faith we purchased a new Whirlpool Refrigerator in February 2021. Within weeks it broke. After an extended wait you were very good to provide some money to get a small refrigerator.So, I pulled out the fridge and plugged it in and did not work.I called AIG on April 18 almost 2 years to the date of the last time it broke, Repairmen was at our house to fix our Whirlpool Refrigerator. Of course, he needed to order almost the same parts as 2 years ago. They were waiting for AIG to approve the order. I called AIG and they approved the order.

Last week I was tolded the part would be in on Monday May 1st and Dan-Marc would be in on Tuesday May 2nd I called today and was told I was wrong and the part I was told was in stock is now coming on Monday May 8th. The repair person will be here on May 9th.

Some history:
We are Seniors pushing our 80th birthday and Veterans, we need to keep one of our medications in the Refrigerator. We are using our good friends Refrigerator currently. I have ordered another small one to keep our Medication cold.

I would like Whirlpool to do something for us in good faith. The extended coverage on the Refrigerator is $199.30 and ours will be Expiring on 2/06/2024. I do not want to keep this product without some kind of insurance. Your help with this would be appreciated.

Marcella & John Ivacic 389 Pleasant Ave New Milford NJ

[protected]

Model WRF560SEHWOO Serial VSX4531042

AIG Certificate [protected]

Response to my email from Whirlpool:

Hello,

The Manufactory warranty was expired on 02/08/2022, you are now under the Extanded Warranty. We do apologize of the issue you are having with the applaince, the Manufactory warranty is over and in order to continue to have a warranty you will have to purchase one on the appliance.

Should there be a need for additional information please contact us directly by calling toll-free [protected] to reach a representative for assistance between 8 a.m. to 8 p.m. EST Monday through Friday and Saturday 8 a.m.-6 p.m. EST.

Sincerely,

Cassandra

Whirlpool AIG Service Plans

Hello, my name is Teressa Turner. I purchased a whirlpool range in 2018. I understand appliances aren't meant to last forever, but I also had the technician come out almost 2 years ago and work on it as it was not working, now is is broken again. The eyes are burnt out. I feel I should be compensated for my troubles with this appliance as most of my appliances are whirlpool and I am a loyal customer. My contact number is [protected]. my email is [protected]@carolina.rr.com

I requested service on my brand new microwave back at the beginning of April 2023 and Whirlpool put me in contact with an appliance store close to me, Appliance Solutions in St. George, UT. Almost a month later the part that is needed to fix my brand new microwave still isn't in. This is the second time I have bought a Whirlpool product that didnt work after purchase and have had to wait for parts. I would have assumed since it was brand new they would exchange it out but no almost a month later still waiting on a part for my brand new microwave! Never EVER buying Whirlpool products again!

Brand new refrigerator died after 3 weeks. Major runaround from whirlpool. Repair can’t happen for 4 weeks so I am living out of a cooler. NOW the brand new microwave died.

Seriously?

All whirlpool says is sorry yiu have to wait for the service tech to come out in a month and then they will probably order parts and have to come back and install. So we are looking at 2 months probably.

They shouldn’t treat people this way

In July of 2018, I purchased new appliances, including a Whirlpool washer, dryer, and the above-mentioned refrigerator. Less than 2 years later, the washing machine stopped working, so I contacted Whirlpool and was told it was no longer under warranty. I replaced it with another Whirlpool washing machine. A few months later, my above-referenced refrigerator stopped making ice and the freezer was not cold enough. Complete Appliance Service came out and addressed the issue and told me it was under warranty. I contacted Whirlpool, and after first being told it was not under warranty, I referred them to the website's sealed system failure and the additional 2 to 5-year warranty on the refrigerator. They put me on hold and came back to say that it was, in fact, under warranty. They sent their own technician, who temporarily fixed the refrigerator after returning. The ice maker never produced properly, and we have never been able to store ice cream in the freezer. Last September, it got worse, and I contacted my Home Warranty company. After months of them replacing other parts, it still does not work. I contacted Whirlpool again and was assured that it was still under warranty and that I would not be charged a service fee yet again. The assigned technician came on 4/19/23 and said it is not under warranty and wanted $129 payment. I called Whirlpool yet again and was told that yes, it was under warranty but that I would have to pay the service fee. I asked for someone else to contact me since I was told I would not have to pay the fee. I was then contacted by someone else who told me that nothing would be covered by the warranty. The Whirlpool website shows in multiple places that sealed system parts are covered with no reference to particular model or serial numbers. In one of the areas, it does refer to bottom freezer French doors as one of those covered. I am appalled and saddened by the poor quality of Whirlpool products and, quite honestly, the fact that they cannot be depended on to last even 5 years, considering the cost, is horrifying.

I purchased the above machine on June 16, 2022 at Lowe's in Redding, Ca.

It broke down the following month in July 2022. I called Lowe's immediately and because it was not returned within 24 hours they referred me to call Whirlpools warranty department since there is a 1 year warranty. Whirlpool was very little help as we do not have an appliance service in my area. I live an hour from Redding in Weaverville, Ca. Finally on 8-17 Whirlpool said that Carmona's Appliance would do the repair. On 9-14-22 a Carmona's repairman came out and looked at the washer and ordered the part. Now in the meantime, I am having to go to the laundromat on week-ends to do laundry for a 6 person family in addition to being a full time working mom. The part was delivered to Carmona's in mid November but they were not able come out until 12/29/22 to do the repair. The machine again broke down the first week of April and Whirlpool again has no repair person to send out. Whirlpool said they would refer this to a Special Dept but to date I have heard nothing. You cannot imagine the inconvenience this has caused me. I purchased a Whirlpool because of the wonderful reviews and your reputation. I have since done some research on this particular washing machine and this issue I am having is not unique. This is a defective part that will keep breaking.

Started having trouble with my washer on March 17th, 2023. Let my husband know that Saturday morning, the 18th. He contacted the WP service department that day and we had to wait for a tech to call us back the next week. A person finally came out on Friday, March 24th, spent 2 mnts and said he would need "several parts" to repair the washer, OR WP might replace the machine since it was within months of the EXTENDED Warranty expiring. My husband has made call EVERY week to get info on how much longer it may be before we can have our washing machine repaired. I am disabled and it is VERY difficult to have to bring loads of clothes to family members' houses or a laundry mat. My husband and daughter wear uniforms to work, in addition to my son having school uniforms and baseball. Anyone who's had to go without a washing machine has to see where I am coming from. My husband called this past Friday and spoke with a tech who said they are still waiting on "some parts." It is truly sad that WP doesn't make products for hard working middle class families that lasts longer than 4 years. The only good thing with this is we did PURCHASE the EXTENDED WARRANTY, which has actually been a nightmare b/c in addition to the month NOW that we have been without a washer, we've had to buy MORE GAS to transport our clothes all over to to be washed.

I purchased a BRAND NEW refrigerator that is not working and broke. Since it is new, it is covered under the manufacturer’s warrantee. The part that is need is on back order and they have NO IDEA when it will come in. I have already been without a refrigerator for 13 days. How can they expect anyone to live without a life necessity like a refrigerator?!? NO ONE from Whirlpool can tell me when this part is expected or how long they believe it is humane to be without a refrigerator. I have never been treated so poorly. I have been promised calls and no one contacts me back. Please help. I just need a working refrigerator. What a joke this company is…….

Dishwasher was purchased 2/11/23 and delivered 2/12/23. This dishwasher has never completed a cycle without leaking. It was serviced by Aries Appliance 3/6/23, 3/21/23, and 3/27/23 including 2 parts replacements. After the parts replacements on 3/21/23 the dishwasher leaked worse.

Aries Appliance claimed the d/w was not installed evenly and a kink in the drain hose. Our licensed contractor uninstalled and reinstalled it but there was no kinks in the drain hose and the d/w is leveled, but it still leaks.

This leaky, defective dishwasher can potentially cause toxic mold and mildew growth and thousands of dollars in damages.

The Wash machine was purchased at Home Depot on 7-9-2019 at 770 Jefferson Rd. Rochester NY 14623. It was registered on [protected].

We called for service from Register Appliance Service, 349 W. Commercial Street, East Rochester NY 14445, because it was making a continual clicking sound when draining, and getting worse.

We were told that the machine needed a new transmission at a cost of $641.70.

The average wash machine should last between 10-14 years and this is not even 4 years old. This was definitely not expected after such a short time and doesn't speak well to the quality of Whirlpool and this is machine was obviously faulty and lemon. Whirlpool needs to consider getting this covered under the warranty as this is unacceptable.

I bought an amana top load washer from lowes on line on 2/10/2023. It was installed in a new house on a level concrete floor and has squealed from the first use. Amana instructed me to run a few more loads thru it and it would stop. It did not. It is louder. I let one of the customer service people listen to it and they said it sounded like a bearing. It now also shakes on the spin cycle. They do not have good service providers in my area. They have one provider who comes here one day a week. They cancelled the appointment with me today. 10-2 and they called me at 10:59. It cost me a days pay at work and will cost me another to reschedule it. Ihave asked for a refund from whirlpool and lowes and neither will give me one. I either have to listen to the abominable screeching or take my clothes to a laundromat. It has allready cost more than the machine is worth.

Hi,have purchased a refregreitor ome month back.After installation it was noticed that there was a dent on the door which we informed to the dealer.This is actually a manufacturing defect.

The dealer name is Raipur Electronics pvt ltd Asansol,WB.(invoice copy attached)

However we were assured that the complain has been forwarded to seniora and will be resolved and the item will be replaced.But till now nothing has happened and today when enquires it was told that it cannot be replaced as we have signed on the installation report and no such issue was reported then.

Yes we have signed but the sunt waa not viaivle when you look from near by but its viaible when seen from far away.

This is what was cimmunicated but no response.

We were in the impression that Whirlpool is a branded and a reputates brand in the marked who cares for its customers,but seeing the response and just denying feel it was a wrong decision to purchase whirlpool.

If such is the response and post sales service then we will not rebuy any whirlpool goods nither recomment any one.

Hope to get some positive response.Otherwise have to file a legal complain.

Mobile no [protected]/[protected]

Email [protected]@rediffmail.com

Purchased the Whirlpool Washer WTW8500DC and matching Dryer WED8500EC from Lowe's on 11-11-2018 and have already had to replace the washer (July 2022 after two repairs) and have had to repair the dryer twice (April 2021 and March 2023). That's 2 years and 8 months of usage for the washer before replacement and two costly repairs on the dryer in less than 4-1/2 years. The washer lid broke within one year of purchase. The lid had a very low quality plastic connector to the washer that broke and the cost to replace the lid was half of the total washer cost.

We were told by Lowe's that Whirlpool made a good product and they had minimal complaints from customer's on the Whirlpool products they sold. Not true. It's been a costly nightmare for us. Attached are the receipts (2) for the Dryer repairs and the receipt for our new LG washer we bought to replace the Whirlpool washer. Also attached is the original receipt from Lowe's for the Whirlpool washer and dryer. All these repairs are from normal washer and dryer usage. Thank you for anything you can do to remedy this issue.

This equipment was purchased on 2/24/2020 and my nightmare began 09/2020 the icemaker stopped working My first claim was

09/2020

02/2021

08/2021

08/2022

01/2023

02/2023

03/2023

They have changed all the parts related to the icemaker to the door. Today 03/312023 never think to hear this that where the refrigerator is located the cabinets are affecting the freezing of the icemaker line located at the door and that is the reason.

Well, I think this was the last thing I could hear under this sky everything is possible, what I want is to solve the problem at once. I settle for being given a new fridge even if it is for less value than I pay

Dec 2022 Deli Drawer board and harness had to replaced, which cost $775.00

March 2023

Control Electric board, the dual valve, the filter head, and the rear power supply harness to the tune of $710.00

We purchased this beautiful refrigerator in Feb 2017 from Best Buy in Columbus Ohio for $4000.00

The ice machine stopped working a year ago and I am just now having this fixed.

I have not invested $1485.00 in a six year old refrigerator. I have always liked Kitchen Aid products but this is ridiculous!

Bought a home 4 years ago, and once the GE STACKABLE failed I thought I was up grading to a whirlpool. Two years go by and happy with the stackable I buy a36” 1/2 French with freezer drawer. Going well with whirlpool. Now my washer won’t spins cycles. Contact whirlpool and they can’t find my warranty info on the stackable washer. So I do my own research and figure it’s the card ($400) and found if I wash in the washer cleaning cycle with doing the spin cycle last is the best it’s going be.

Well now I’m looking for a lap gas range with air fryer, 5 burner etc.

Now the misses says let’s keep it all the same brand.

I said I would agree f it wasn’t for the whirlpool stackable washer failing in less the. 3 years and when reach out to whirlpool get no response cause they can’t find my warranty!

I say LG! Please help my wife prove me wrong!