Whirlpool

April 2021, I moved to TX and needed a washer and dryer. Pandemic made it very hard to find any. I finally found a place that wasn't out of stock. I didn't need a washer and dryer that gave me recipes if you know what I mean. I saw Whirlpool and I always thought this was one of the best brands. NOT ANY MORE ! I've read some of the reviews here and feel I should be happy that the washer and dryer at least works, the dryer works GREAT. Love it! The washing machine is the worst washer I have EVER had ! I should have known when the delivery/set up guy said to always use the Deep water rinse cycle that something was up. And after my experiences with the following I understand now, I even use the Deep water with EXTRA rinse. Doesn't matter. It does run but the issues: water NEVER covers the clothes AT ALL! If I open the lid and close it to get more water in, it drains it. Yes, I understand it goes by weight, but you still need enough water to at least cover the clothes, even just a tiny bit. The clothes come out with some kind of soap residue. I've looked it up and it says you're probably using too much soap. I know I don't, but I reduced the amount anyway. It's still happening, so for the machine that states for the good of the world to reduce water...HA! I now have to wash the items a 2nd time. That's not beneficial to the world. Also, my socks NEVER get clean. I have to wash them in the sink after washing in the machine. And the spin cycle, sounds like it's ready for take off. I don't normally write reviews but after washing clothes this morning... You better believe it !

My AC was malfunctioning from 3 months ago. I had requested a service from the Whirlpool sight. They visited and told that my outside pcb was at fault and I have to pay 15000 for the parts. The parts came 1 month afterwards and my ac again started faultering a day after. They came again and told it was beyond their ability to repair and that my ac would be replaced. It's been 3 months and neither my ac is replaced nor any member of Whirlpool is showing any interest for doing the same. They are very ignorant about the matter

When I bought this thing, the sales man said I was waisting my money to by the extended warinty. He said nothing ever goes wrong with these refridgators. I would like to getr my hands on him right now. First it stopped making ice. A service man came out and said the ice maker heater was bad so he put in a newone. Still didn't make ice so he said the ice maker was bad so he put in a new one. Still no ice, another man came out and said did they shut off the power I said no, he turned off the breaker for ten minites and when he turned it back on in no time it made ice. So that means I paid for the heater valve and ice maker for no reason. As far as the ice maker goes, when a new part is put in, you leave the old part, when I worked for caterpillar tractor that was always what was done. Rebuilt part you take the old one with you. He insited on taking it with him. Now every month it stops making ice I turn off the breaker and then it works again I have done this eight timews. Yesterday it stopped making ice and the top lights in the refridgator went out I turned off the breaker but no ice and no lights this time. What a pice of junk

We purchased the above product in April 2022. In late February/early March 2023 we noticed that some of our clothes had what appeared to be black grease spots on them and after rewashing the stains could not be removed; therefore the clothes were ruined. I have been trying since April to get service for this issue, but have been unable to do so.

Emails requesting service were sent in April, May & June 2023 with a response, "Thank you for contacting Whirlpool. Our support team will follow up with you shortly." NO RESPONSE RECEIVED! I HAVE THESE EMAILS!

June 23 - I called Whirlpool customer service and talked with Kendra in Georgia and explained the problem. Kendra apologized and stated she would schedule service at no charge due to the problems with no response.

Jason with Northwest Atlanta Appliance Repair came out on July 1, checked the washing machine, but couldn't explain where the black substance was coming from. He then stated that the gear case and cam kit needed to be replaced and he would order the part. Jason came back on July 4, replaced the part and stated he was going to contact an engineer to see if they could determine where the black substance was coming from. He suggested running a vinegar rinse through the washing machine, which I did 2 times. He asked me to wash a load of laundry and let him know if I was still having the problem. He stated he would be back in the Rome area on July 7 & 8 and would contact me. HE NEVER CONTACTED ME!

July 7 - I texted Jason at 8:26 a.m. and told him that I was still getting the black debris from the washer and sent him a picture. I also told him there was an odor coming from the machine when I took the towels out. NO RESPONSE!

July 10 - I texted Jason at 10:33 a.m. asking if he was able to contact an engineer and ask him to contact me ASAP. NO RESPONSE!

July 11 - I attempted to contact Jason (business number - [protected]), but there was no answer. I left a message, but did not receive a call back.

July 14 - I called Whirlpool customer service again, talked with Ladasha in Tennessee and explained the problem I was having. Ladasha called Jason and she said he told her he was waiting to hear from the tech line and then someone would contact me.

July 19 - I again attempted to contact Jason again (business number - [protected]), but again there was no answer.

July 19 - I attempted to contact Jason (cell number - [protected]), but he did not answer. I left him a voicemail message stating that it had been three weeks and I needed to have a call back today (7/21) with an answer about my washing machine. NO RESPONSE!

July 19 - Later, I called Whirlpool customer service again, talked with Lauren and explained my frustration with the lack of service. Lauren stated she understood my frustration and that she didn't see anywhere that Jason had made notes regarding contacting tech line or my repair, except that he replaced the part. Lauren call Jason and reported back to me that he was refusing to come back out because I had left him a not so nice message. I explained that there was nothing not nice about my message other than expressing my frustration. Lauren stated that she was going to send a message to tech line and mark it "high priority" and that someone would call me on Thursday or Friday (July 20 or 21). As of today, July 22, I have not received a call from anyone!

I hope you can see and understand my frustration! All of this documented information plainly shows that Jason with Northwest Atlanta Appliance Repair intentionally refused to take my calls and respond to my messages. However, when he was contacted by Ladasha and Lauren he answered their call.

The attached photos shows the black debris that's coming out of the machine.

Purchased model #WRX986SIHZ03 in February, 2022. On June 7, 2023 I contacted Whirlpool's customer service department to request service as the refrigerator was not cooling properly. The company sent a service tech and I was told the compressor was bad and needed replacing. The part was ordered and a week and half later, the tech came back out to replace the compressor (took 3 1/2 hours). After 24 hours, the refrigerator was warmer than it was before he replaced the compressor. I called back and the tech was sent back out again. He stated that he may have over-charged the compressor and made an adjustment. Told me to give it 24 hours to come to temp. After 2 days, the refrigerator still was not cooling properly. Called Whirlpool who sent another tech out. This tech said it was the door gaskets causing it to not sealing properly. Ordered door gaskets and waited another week or so. A different Tech came out to replace gasket, but I was told, it was not the door gaskets, but instead the door hinge and the fan not working. Additionally, he stated that the tech who had replaced the compressor did not add enough coolant. It is now July 17, 2023 and I still do not have a working refrigerator and Whirlpool just continues to insist on sending techs to try to repair with no regard to my having been w/o a fridge for nearly 6 weeks. Nor will they reimburse me for the hundreds of dollars in food loss or having to eat out due to not having a working fridge, with the exception of offering $75.

I ordered a part over the weekend from Whirlpool Parts. It was a dishwasher under cabinet mounting bracket. I paid $21.81 for the part and $22.99 for shipping (via Fed-Ex) to have it delivered in two days. Tax and all it was $46.71. there was a delay on FedEx his behalf. I had purchased a replacement part and requested Whirlpool to cancel shipment on the item. Whirlpool refused to return the part during shipping. I have since contacted whirlpool on several instances requesting a refund. I was told by whirlpool that I would have to pay the shipping. What is frustrating about ordering from whirlpool is the part that I ordered, I was able to get the replacement part from Amazon for eight dollars versus $21 I paid to whirlpool and shipping with Amazon was free. Not to mention I was hung up on by Whirlpool’s customer service. Do not buy parts from whirlpool they overcharge you. Look on Amazon. You can find that part on Amazon for 1/4 of the price you will pay to Whirlpool. Do not waste your time with Whirlpool.

My elderly mother purchased a Whirlpool refrigerator in August 2021.

Model: WRF535SWHW

Serial: KA1808382 fro Eli Appliances, Elizabeth, NJ.

On June 26th, 2023, the fridge and freezer were not cooling. We reached out to WHirlpool. They set up an appointment with a repair company. Repair did not show that day. When did come a week later, they diagnosed as the compressor needs replacement and customer has to pay for the labor and part. WHirlpool is not standing behind their warranty which states very clearly that in the second through the fifth year of purchase, WHirlpool will pay for replacement parts and labor costs such as compressor etc...

After speaking to 5 agents, 3 supervisors in the last 17days, WHirlpool sent another repair company who gave the same diagnosis and said that within 24 hours, we will hear back from Whirlpool. Hasn't happened yet. After speaking to a number of technicians, we have learned that compressors are hardly ever replaced. We respectfully ask that Whirlpool replace the faulty unit in a timely fashion.

I bought my brand new washer from Lowes in Feb 2023 after 3 months it wouldn't even power on. Called the company and they scheduled a repairman to look at it. The company they used was beyond bad as weekly I would call them to see if they had a time frame during the 6 weeks it was part on back order to it wasn't under warranty. And 3 days after a new panel was replaced it no longer works. I cannot wait another 6 weeks for a part as a family of 5 I have to have a working reliable machine.

I purchased a Whirlpool Cabrio Washer Model# WTW7800XL2 (Cost $ 2000+) and have had to replace (2021) the original DEFECTIVE washer lid that you produced (defectively) at a cost to myself of $180.00!

The replacement lid is also DEFECTIVE and has now broken in the same manner as the washer's original lid. *Please see attached pictures.*

It will cost me between $300-$425 to do that.

I am irritated beyond belief that your company produced a washer with defective Lids and EXPECT you to make this "right" by providing me with a new lid FREE OF CHARGE!

You say that you "stand behind" your products. Well, PROVE IT!

Whirlpool Avoid UPDATE!

Bought a Whirlpool dishwasher from Costco.

The control panel failed. Tech was out on 5/10. Whirlpool can not locate the part some eight weeks later. They are unwilling to fix/replace the machine! I have called several times only to hear they have a process they are following ?!

Avoid purchasing a Whirlpool product.

UPDATE

After a two-month wait for the part, it was installed only to fail again after one load!

Called Whirlpool and Costco who have set me up for another appointment. So frustrating.

Technician came. Needs parts that are on backorder as well.

Looks like another eight weeks.

Still refusing to replace the machine!

Hi there,

I have purchased a Water Softener WHES442 -22063 from Lowe's Cambridge in Oct. 2022. it is now July 2023 and half of the tank if filled with water. I have contacted the customer service on 2 occasions (July 5/6), and got completely dismissed. I was told on both occasions that is my duty to read the "journal" and troubleshoot myself, witch, I'm not comfortable with. I regret making this purchase. I have kept the purchase receipt and also registered the product. Its it completely inadmissible that we are asked to troubleshoot products under 1 year warranty ourselves.

I ordered the dishwasher on May 28, 2023. The first delivery was scheduled for 6/19/23. The company that whirlpool uses never delivered the product, so it was rescheduled for 6/27/23. The product arrived as scheduled but the technician was unable to install the dishwasher to due a manufacturing defect, so the dishwasher was returned.

I contacted customer service and they apologized, but told me I had to wait again for another email. I am guessing to reschedule a replacement and new delivery date.

I also emailed Whirlpool and 3 days later still no email or response.

All I would like is an escalation order to receive the new dishwasher asap, as we have nothing at the moment. The technician could not reinstall the old unit.

If someone from management would contact me that would be wonderful. I am hopeful this can be resolved quickly and we don't have to wait another 2-3 weeks again!

This washer is only 7 or 8 months old and has acted demonic since the first month of use. It makes horrible sounds, has an odd smell and after several attempts at repair now leaks all over my floor. It has stated to damage my wood cabinets. Whirlpool has sent out a tech 3 times to repair and will again send another tech to replace the last moving parts, the drum and motor.

This is ridiculous, it is not useable at all, it’s going to damage my home and all I get from whirlpool is oh we will send a tech. I want the unit I paid for replaced and done now. I have been dealing with this for the last 4 months with little or no positive outcome. How is sending a tech 4 or 5 times replacing parts cost effective for them, not to mention the vast amount of time I’ve spent on it. I wish I kept my old LG.

I have been trying for weeks to reach out to repair service for water coolers at [protected] regarding the leak in the coil for the hot water. They emailed me and asked for serial number of which I provided.

I have left numerous messages but have not received a call back or further response.

I have also emailed the repair center for water coolers at [protected]@electroltemp.com (Electrotemp Tech) and still have not gotten any further with my issue.

The Model # 8LIECH-SCSSFP5W

Serial# (01) [protected].

I am hoping for some assistance in this matter.

Thank you.

I have been using Washer/Dryers for the last 27 years, I have had Hotpoint and Zanussi and decided to try Whirlpool. Unfortunately, my experience has not been a good one we bought our machine over a year ago and we have had several issues with it.

SN [protected]

Whirlpool Washer/Dryer 6th Sense

Bought the machine in Power City Coolock (I can provide receipt if required)

It is coming up with a F13 fault on my washer/dryer, it only happens when I am drying clothes, I have to unplug the machine before it will allow me to open the door, I have noticed the clothes are slightly wet it parts of them. It looks like the machine is letting water into the drum. I am able to wash the clothes fine it is only the dryer that is causing the problem.

We have had 3 call outs so far and they keep saying it working find but this fault is coming up all the time now. This is the first time for me to buy a Whirlpool washer/dryer and it is only slightly over a year old, I am shocked to find I am having issues the last 6 months.

We bought the machine on the 16/05/21

First call out on the 21/11/22, they replaced the hose

Second call out on the 05/12/22, no fault found

Third call out on the 22/03/23, no fault found

Rang on the 15/06/23, they suggested I but in a complaint and I was told if the engineer needs to come out again it will cost us €65.00 again, I am not to happy to hear this, to be honest I would like a replacement model as I feel after 1 year to have so many problems is crazy.

This range was purchased from Menards in October 2022. The upper oven began burning food on the bottom in January. Whirlpool sent a repairman in February. He said everything is working properly. He advised that after the oven reaches it's preset temperature I wait 20 to 30 minutes before I put the food in.

Even though I knew it was silly I did as instructed, and of course, the food burned on the bottom. I called Whirlpool and they sent him again. This time he called the Whirpool tech who said it was my fault because I didn't use the correct baking pans and sometimes I lined my pans with foil. These are common, ordinary baking pans you buy at Wal-Mart and any other retailer. Then they sent a different repairman who said he would put in a new part, but he never came back. I called Whirlpool again today and was told that because their tech said there is nothing wrong with the oven they won't do anything else. No replacement and no refund. My husband and I are retired and on a fixed income. This range cost over $1600.00 and that is a big purchase for us. How are these companies allowed to dump these faulty products on the public with no accountability?

4 mo old refrigerator repaired twice (known problem per repairman) waiting on part since MARCH. I'm 75 yrs old and my refrigerator is outside. Do you know how hard it is to prepare a meal with numerous trips outside to get and replace ingrediants? (I know you don't care) Part originally coming in JULY. Worked with someone to expedite...now JUNE 26th. I just want my $$$ back and rid of this refrigerator. When it's fixed...how long will that last? Am I going to lose all perishables from fridge until I get a loner again? Please just return my money soon. Having 6 more people here in 2 weeks. I can't cook for 8 people like this Karen Bopp [protected]

I just paid $305 today (May 22, 2023) to replace a cam. The plastic teeth were shorn. This washer was purchased at Lowe’s in December 2020 for $674 sale price. The cam is made of plastic, why? A cheap part and expensive repair. This washer got great reviews and that is why I purchased it. A washer should last a lot longer than that before needing a repair and an expensive one.

I purchased the range from Best Buy in February and it was delivered to my house by a third party installer on March 22, 2023. The very same day I noticed the door was shifted to the right about 1/4 inch. I called Whirlpool and provided them photos. They agreed it was warranty related and set up an inspection with Appliance Car of Arkansas. Appliance Care of Arkansas came out on March 31, 2023. The technician came out and agreed it was off center; however, he didn't know how to take the door off so I had to show him. He took the door apart but he then couldn't figure out how to put the door back together - I had to help him with it. He's a certified technician for Whirlpool and he doesn't know how to take a door off a range? He stated they will have to order the parts and will come back to install it. On April 20, 2023, I got an email from Appliance Care of Arkansas stating the parts did not come in and will have to reschedule to May 19, 2023. Today, the same technician with Appliance Care of Arkansas came to my house to make repairs to the door. After repairs he installed the door but it did not make a difference. The door is still shifted to the right about 1/4 inch. He agreed it was still off center so he called his supervisor and discussed with Whirlpool. Whirlpool stated that Appliance Care of Arkansas is stating it is within specifications now even though nothing changed... the door is still off center. The technician told me there is nothing more they can do since it's within specifications - the technician told me that Whirlpool is telling him this information; however, when I spoke with Whirlpool they are telling me the technician is who told them it's within specifications. Someone is lying. The technician told me to contact Whirlpool to discuss if I wanted to take it any further. So I called Whirlpool and they are telling me there is nothing they can do because it's within specifications after they reviewed the photos. The technician stood back about 6 feet from the range to take overview photos. He did not take close up photos of the range door. I had to beg Whirlpool to allow me to send in photos of the door - I did that and the gentleman I spoke with agreed that it was off center and he will set up another inspection. I requested they send out another company but he stated Appliance Care of Arkansas is the only company they work with. Go figure. A few hours later I get a call from Whirlpool stating that Appliance Care of Arkansas will not be coming back out to my house. The claim I originally reported was accepted as warranty and Whirlpool sent someone out to make repairs but repairs did not correct the issue. Now I'm being told that it's cosmetic and we are now past the 30 day warranty period of cosmetic issues and this is not going to be covered under warranty. First off, the claim I made fell within the 30 days and I also can't help that the parts were on backorder and it took two months for the parts to come in... then the actual warranty repair work did not fix the issue and now I'm being told it's not covered because it's not a warranty issue? How can it be a warranty issue the first time and now it not be a warranty issue? It doesn't make any sense to me.

Whirlpool is well aware that the bundle of wires found at the bottom left of freezer door becomes damaged when opening and closing the door and that in fact wires break apart causing the loss of function on freezer door features.

Whereas bundle used to be located on top or in a door with removable panel to replace wiring bundle Whirlpool REFUSES repair due to design flaw causing damage and inability to replace wiring bundle and recommends customers replace door at a cost of $800.00.