Benton Harbor, Michigan
United States - 49022
4 years ago, we purchased a model umv1160cw-3 over the range microwave. After 14 months the door cracked...
I bought a washing machine Lwt 14kg twin tub washer last feb 25. I did not get to try until after 2 week...
After two service calls I diagnosed the problem myself. The dishwasher will NEVER work properly because of design flaws.
I complain to whirlpool three times and heard nothing. Obviously they don't care about their reputation or the products they manufacture.
I called them and wrote them but so far no response. I guess I'm stuck with this piece of [censored].
Model WDF545PAFM-SS Serial# F64102119 Purchased 08/23/2017 with extended warranty from Brandsmart. Machine...
My refrigerator has been not functioning for close to 6 months... I have wasted hours and months having a Kitchenaid designated service company attempt to repair the ongoing issues :
1- loud grumbling noise: part was replaced still making noise, )
2- freezes food and spoils it within the main area of the refrigerator. Issue still has not been resolved by technician.
3- mother board with the information regarding temperature ...doesn't turn on.
I have been on the phone multiple times with kitchen aid.. ( each phone call is at least 1-2 hours) have had the technician come multiple times... and nothing resolved.
Technician has missed appoinents poor follow up, parts that have been ordered took a month before installed and replaced
This has been going on since August 2018...
And presently I'm on the phone for the last 1:30 minutes with Kitchenaid.
The technician was on the phone with Kitchenaid ... we hired someone to be there during the visit and takes notes. This was December 6, 2018... the technician was on the line for 2 hours with technical support at Kitchenaid.
Now Kitchenaid claims this call didn't take place as they have no record of it. My witness is a retired policeman we hired to be present.
The technician said he could not repair the fridge...
Now Kitchenaid wants to send a third party to see if the refrigerator is irreparable.
Which may take weeks... as they don't know who they can send to the area.
If Kitchenaid keeps this up I will be out of warranty... I guess that's the purpose of all the delays.
At this rate I'm not going to enjoy the Xmas holidays. I will be having to spend endless more hours trying to get my refrigerator issue resolved.
It has been about 2 wks now since I complained about my oven not working. Both Lowe's and Whirlpool just want...
Had several problems with machine lid was not locking, not draining, it would eat socks and wash clothes or...
Whirlpool customer service is unacceptably bad.
It was quite a shock.
Our Drier broke after 3 days. After two weeks trying to fix it, Ehirlpool decided that they have two change the equipment. After one week, the only information we have is that it can't be delivered in December, so another 3 weeks.
It doesnt stop there, call center keeps pushing you from one person to another, waiting is 40 minutes and it often is interrupted, meaning you have to start all over again.
Finnaly, call center attitude is often just rude, which is outrageous.
We are very disappointed, we can't resolve the issue in a timely manner or have a discussion whith someone who can give us an assertive answer.
I expect much better.
My freezer of my French door fridge froze shut I pulled it open and the door broke off. I called to have it repaired and was told it would not be covered this is a 2500 fridge and I have a warranty. I am beyond pissed. Why make a cheap product? This is crazy that you buy something and the company doesn't stand behind there products. I want this situation remedied asap.
Bought the Whirlpool (Maytag) washer in May 2018 from Menard's so it's under Whirlpool warranty yet.Machine went out December 3rd, 2018. Can't get anyone out for a week if the machine can not be repaired they take the machine someone else looks at it then decides if it's bad. I asked how it works to get a new machine that we can't be without one her reply I don't know. Excuse me! I don't know doesn't work for me, you better find out. The washer just stopped filling with water, it doesn't lock the lid, no lights come on, the agitator does not go around, it just makes this noise like the motor is running but nothing is working. If it only needs parts they can not even give me an estimated time frame on getting those and back here to get them in the washer to get it fixed. So frustrated right now. I want to send all my receipts from the laundry mat to Whirlpool to be reimbursed. To resolve this I want my full money back for this machine and the 2 year warranty I took out on it for a total of $690.70. I will never buy a Whirlpool (Maytag) product again. At this point with the customer service we received I don't want the machine fixed, my question is how long with that last. A 5 month old washer shouldn't need to be repaired if it was any good and I'm afraid that we are always going to have issues with it.
I purchased this kitchen range from Menards in Superior WI on September 8, 2017. I began to notice a problem...
I had purchased a new dishwasher in March/April of this year, 2018. It has only been used perhaps 5-6 times to date. I love the product, it is quiet and cleans well. However, on Saturday, Nov. 24, 2018 I came home after being gone for 5-6 hours only to find my new kitchen floor to being floating in hot water! It has seeped down through the flooring and into the basement, soaking my brand new insulation job of 5 weeks. This appliance had a price of $1200.00 on it. I just finished a new kitchen floor in May due to a dishwasher doing the same thing.I would like some help with this situation. Thank you in advance.
This is the worst self cleaning system I've ever used. I followed the instructions and do not let the...
To: Whirlpool Corporation
From: Pete Kalin
SR Number: SR [protected]
I need your help with the following situation.
I purchased from Home Depot over $6000 dollars of Kitchen appliances (Double Ovens, Dishwasher, Cooktop, Range Hood, Microwave, Trash Compacter). Every is working well with the exception of the range-hood. We had the Whirlpool Service come out and look at the range-hood. It was determined it needed a new part. zPer the instructions I made another appointment to have the part installed. I took off from work the day the appointment was. In the middle of the day I recieved a phone call from Whirlpool saying the service call was being cancelled because the part did not come in yet. We were then told to make another appointment which we did two weeks later. The day before I got a call confirming the service call. I again took off from work. Once again in the afternoon I recieved a call from Whirlpool saying the part did not come in and they need to reschedule the appointment. Then they put me on hold for over 20 minutes and came back saying the part was not available. They told me to call Whirlpool customer service. I made the call and was told just the opposite that the part was available and that we then rescheduled another appointment to fix the range-hood. Once again I took off from work. To my surprise I again was called while I was waiting for the Range-Hood to be fix that the part was not available and the service appointment was going to be canceled. two weeks ago I then got a call from Whirlpool saying because the part was not available that the Range-Hood will now be replace. I have during this difficult process taken off work 3 times and now will take off work one more time as the unit will now finally be replaced? I am asking for $500 dollars off compensation for all the trouble Whirlpool has caused me with incorrect information which resulted in me taking off work. Honestly this has been a terrible experience and me writing you this recap does not even convey all the hassle as well as wait times on hold and needing to miss work multiple times that I have gone through. I value your products and have purchased numerous appliances for my kids homes and my office over the last few years. This issue is just not right to put me through all this trouble with out compensation. Please let me know what I can get Whirlpool to compensate me for all the problems your company created on this issue. I appreciate your help.
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