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Customer Service

+1 866 698 2538 (United States)
+1 269 923 5000 (Head Office)
+39 283 7151 (Europe, Middle East & Africa)
+55 113 566 1000 (Latin America)
2000 N. M-63
Benton Harbor, Michigan
United States - 49022
North America
600 West Main St., Benton Harbor, MI, 49022-2692
 
Europe, Middle East And Africa (EMEA)
Via Carlo Pisacane, 1, 20016 Pero (MI), Italy

Asia
Building 8, № 1888, Xinjinqiao Road, Jinqiao Export Processing Zone, Pudong, Shanghai 201206, P.R.C.

Latin America
Av. das Nações Unidas, 12.995, 32° andar, CEP 04578-000 São Paulo, SP, Brazil

Complaints & Reviews

model umv1160cw-3 microwave

4 years ago, we purchased a model umv1160cw-3 over the range microwave. After 14 months the door cracked...

damaged product

I bought a washing machine Lwt 14kg twin tub washer last feb 25. I did not get to try until after 2 week...

dishwasher

After two service calls I diagnosed the problem myself. The dishwasher will NEVER work properly because of design flaws.

I complain to whirlpool three times and heard nothing. Obviously they don't care about their reputation or the products they manufacture.

I called them and wrote them but so far no response. I guess I'm stuck with this piece of [censored].

dishwasher

Model WDF545PAFM-SS Serial# F64102119 Purchased 08/23/2017 with extended warranty from Brandsmart. Machine...

kitchenaid refrigerator

My refrigerator has been not functioning for close to 6 months... I have wasted hours and months having a Kitchenaid designated service company attempt to repair the ongoing issues :

1- loud grumbling noise: part was replaced still making noise, )
2- freezes food and spoils it within the main area of the refrigerator. Issue still has not been resolved by technician.
3- mother board with the information regarding temperature ...doesn't turn on.

I have been on the phone multiple times with kitchen aid.. ( each phone call is at least 1-2 hours) have had the technician come multiple times... and nothing resolved.
Technician has missed appoinents poor follow up, parts that have been ordered took a month before installed and replaced
This has been going on since August 2018...
And presently I'm on the phone for the last 1:30 minutes with Kitchenaid.
The technician was on the phone with Kitchenaid ... we hired someone to be there during the visit and takes notes. This was December 6, 2018... the technician was on the line for 2 hours with technical support at Kitchenaid.
Now Kitchenaid claims this call didn't take place as they have no record of it. My witness is a retired policeman we hired to be present.
The technician said he could not repair the fridge...

Now Kitchenaid wants to send a third party to see if the refrigerator is irreparable.
Which may take weeks... as they don't know who they can send to the area.

If Kitchenaid keeps this up I will be out of warranty... I guess that's the purpose of all the delays.
At this rate I'm not going to enjoy the Xmas holidays. I will be having to spend endless more hours trying to get my refrigerator issue resolved.

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range

It has been about 2 wks now since I complained about my oven not working. Both Lowe's and Whirlpool just want...

[Resolved] cabrio 5 3 washer high efficiency top load washer with steam cycle

Had several problems with machine lid was not locking, not draining, it would eat socks and wash clothes or...

[Resolved] dry machine ref# [protected]

Dear All

Whirlpool customer service is unacceptably bad.
It was quite a shock.
Our Drier broke after 3 days. After two weeks trying to fix it, Ehirlpool decided that they have two change the equipment. After one week, the only information we have is that it can't be delivered in December, so another 3 weeks.
It doesnt stop there, call center keeps pushing you from one person to another, waiting is 40 minutes and it often is interrupted, meaning you have to start all over again.
Finnaly, call center attitude is often just rude, which is outrageous.
We are very disappointed, we can't resolve the issue in a timely manner or have a discussion whith someone who can give us an assertive answer.
I expect much better.

  • Whirlpool's response · Dec 06, 2018

    We're sorry to hear this and are sorry to learn of your disappointment. We would like to discuss this further with you. Please email us at [email protected] at your earliest convenience with your name, address, a phone number and best time to reach you, your review along with your model and serial number.

[Resolved] refrigerator

My freezer of my French door fridge froze shut I pulled it open and the door broke off. I called to have it repaired and was told it would not be covered this is a 2500 fridge and I have a warranty. I am beyond pissed. Why make a cheap product? This is crazy that you buy something and the company doesn't stand behind there products. I want this situation remedied asap.

  • Whirlpool's response · Dec 06, 2018

    Dear Angelsgirl:
    Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at [email protected], with a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you.
    Thank you.
    Whirlpool® Social Care

[Resolved] washing machine

Bought the Whirlpool (Maytag) washer in May 2018 from Menard's so it's under Whirlpool warranty yet.Machine went out December 3rd, 2018. Can't get anyone out for a week if the machine can not be repaired they take the machine someone else looks at it then decides if it's bad. I asked how it works to get a new machine that we can't be without one her reply I don't know. Excuse me! I don't know doesn't work for me, you better find out. The washer just stopped filling with water, it doesn't lock the lid, no lights come on, the agitator does not go around, it just makes this noise like the motor is running but nothing is working. If it only needs parts they can not even give me an estimated time frame on getting those and back here to get them in the washer to get it fixed. So frustrated right now. I want to send all my receipts from the laundry mat to Whirlpool to be reimbursed. To resolve this I want my full money back for this machine and the 2 year warranty I took out on it for a total of $690.70. I will never buy a Whirlpool (Maytag) product again. At this point with the customer service we received I don't want the machine fixed, my question is how long with that last. A 5 month old washer shouldn't need to be repaired if it was any good and I'm afraid that we are always going to have issues with it.

  • Whirlpool's response · Dec 04, 2018

    Thanks for taking the time to write a review. We apologize that the frustrations and inconvenience. We do not design our appliances to fail, as that would contradict the quality appliances that Whirlpool has built its reputation on. Unfortunately, man made appliances can fail despite our best efforts. To protect our consumers against the possibility of a defect in materials and/or workmanship at the time of manufacture, we provide a warranty with our products that states that we will repair or replace any part that proves to be defective within a specified period of time. If there's anything we can do to help, please reach out to us by emailing [email protected] with your name, phone number, physical address, copy of the review, model and serial number of the washer.

    Thank you,
    Whirlpool Social Care Team

[Resolved] kitchen range model wfc310soebo

I purchased this kitchen range from Menards in Superior WI on September 8, 2017. I began to notice a problem...

[Resolved] kitchen-aid dishwasher

I had purchased a new dishwasher in March/April of this year, 2018. It has only been used perhaps 5-6 times to date. I love the product, it is quiet and cleans well. However, on Saturday, Nov. 24, 2018 I came home after being gone for 5-6 hours only to find my new kitchen floor to being floating in hot water! It has seeped down through the flooring and into the basement, soaking my brand new insulation job of 5 weeks. This appliance had a price of $1200.00 on it. I just finished a new kitchen floor in May due to a dishwasher doing the same thing.I would like some help with this situation. Thank you in advance.

  • Whirlpool's response · Nov 28, 2018

    We are very sorry to hear about this and would really like to look into this further for you. Please email us at [email protected], we will need your name, address, phone number along with the Model and Serial number. Please include a brief description and Complaints Board in the subject

    Thank you
    Rob S
    KitchenAid Social Care

[Resolved] aqualift self cleaning

This is the worst self cleaning system I've ever used. I followed the instructions and do not let the...

range-hood

To: Whirlpool Corporation
From: Pete Kalin
SR Number: SR [protected]

I need your help with the following situation.
I purchased from Home Depot over $6000 dollars of Kitchen appliances (Double Ovens, Dishwasher, Cooktop, Range Hood, Microwave, Trash Compacter). Every is working well with the exception of the range-hood. We had the Whirlpool Service come out and look at the range-hood. It was determined it needed a new part. zPer the instructions I made another appointment to have the part installed. I took off from work the day the appointment was. In the middle of the day I recieved a phone call from Whirlpool saying the service call was being cancelled because the part did not come in yet. We were then told to make another appointment which we did two weeks later. The day before I got a call confirming the service call. I again took off from work. Once again in the afternoon I recieved a call from Whirlpool saying the part did not come in and they need to reschedule the appointment. Then they put me on hold for over 20 minutes and came back saying the part was not available. They told me to call Whirlpool customer service. I made the call and was told just the opposite that the part was available and that we then rescheduled another appointment to fix the range-hood. Once again I took off from work. To my surprise I again was called while I was waiting for the Range-Hood to be fix that the part was not available and the service appointment was going to be canceled. two weeks ago I then got a call from Whirlpool saying because the part was not available that the Range-Hood will now be replace. I have during this difficult process taken off work 3 times and now will take off work one more time as the unit will now finally be replaced? I am asking for $500 dollars off compensation for all the trouble Whirlpool has caused me with incorrect information which resulted in me taking off work. Honestly this has been a terrible experience and me writing you this recap does not even convey all the hassle as well as wait times on hold and needing to miss work multiple times that I have gone through. I value your products and have purchased numerous appliances for my kids homes and my office over the last few years. This issue is just not right to put me through all this trouble with out compensation. Please let me know what I can get Whirlpool to compensate me for all the problems your company created on this issue. I appreciate your help.

Thanks
Pete

[Resolved] refrigerator

The company have removed the safety feature which prevent the refrigerator from Rolling. The Company...

[Resolved] oven akp 444/ix

2 weeks ago, the interior glass of the oven door suddenly blowed. We have realized it by the sound of our...

Ravenna Repair Services

[Resolved] whirlpool refrigerator model# wrx735sdbm00 s/n# kr2316707

i purchased the Whirlpool refrigerator model# WRX735SDBM00 from Lowe's on June 16, 2015, and the...

[Resolved] whirlpool 13kg washing machine

I bought the whirlpool washing machine on 02/04/2018 from Crown Mines Makro invoice number 561. It sometime...

[Resolved] dishwasher

Whirlpool corporation is one of the worst company I'm dealing with, we bought a new home and had new...

[Resolved] whirpool aqua lift stove

Dear Complaints Department, My Name is Amanda Kennedy, I purchased your product Aqua lift Stove on July thi...

Kelowna Appliances