Whataburger reviews and complaints 1
View all 598 complaintsWhataburger - Food was great. Service was great. No napkins in any napkin holders, no toilet paper in the mens room.
08/07/2023 @ 03:16 PM. First problem: Ordered two "combo" meals & drinks. Filled drinks and no napkins in any holders on the seating floor. Asked for some and the order taker girl just walked off. Five minutes later she showed up with four napkin packages wrapped in their paper wraps. Sets them on the table at the soda fountain area and walks off. Our food arrives and the employee delivering it asked if we wanted ketchup. Told her yes, normal ketchup. She walks off and doesn't come back. Another three to five minutes go by and I have to go up to the counter and ask for the ketchup. (Just minor annoyances I could have overlooked). Next I need to use the men's room. I go in, toilet seat was foul! Soaped and cleaned it myself to the need of use without the ability to wait for the crew to do it. Used the toilet. At finish I find in the twin roll holder there is no toilet paper at all. I can't get up and go tell anyone so I call my wife, who is waiting for me at the table and tell her to tell the staff about the problem. Someone comes into the restroom and walks back out almost instantly. Does NOT give me any toilet paper. I call wife again. Someone comes in and I hear paper rustling. Then I hear the door open again and I holler, "Hey, did you bring any toilet paper?" I get a snide voiced, "Did you need some?" I say, 'Yes, I can't get up and come to get it!" A hand sticks the roll under the door. Now I've done my best to go paperless in life, but the no napkins for dining and no toilet paper for wiping is just a little too far for any business to go in their efforts to go paperless. Especially the last one!~
Desired outcome: I do NOT want recompense for the meal or drinks, but someone in charge from your main office needs to put the fear of you know who into these people to keep up the customer paper needs while they are running your restaurant.
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