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Wendy’s
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Wendy’s Complaints 1738

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5:31 pm EDT
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$4.00 for a tiny, tasteless fish sandwich? Yikes! I had high hopes when ordering Wendy's highly advertised "Premium Fish" sandwich, but I was very disappointed to receive a tiny, nearly tasteless filet on a plain white bun with only a small lettuce leaf and dab of musty-tartar-goop. Traditional "premium" toppings such as tomato, onion, pickle, and mustard...

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4:34 pm EDT
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Wendy’s short changed at the drive through.

Mid-afternoon (1:45 pm) hunger pangs led me to the Wendy's drivethrough where I ordered a Jr. Bacon Cheeseburger at a cost of $1.06. I paid with a $10 bill, a dime, and a penny-- meaning I should have received $9.05 change. What I got was a $5 bill, three $1 bills, a nickel, and $1.00 coupon. What made me angry enough to post was that one of the singles I got in change was folded in half, so that when handed to me fanned out it looked like I was getting a $5 and four $1's.

I supsect the $1 coupon I received was either meant to diminish the chance that I'd turn around if I noticed the "gaffe" or to help the cashier balance their register at shift's end. I like Wendy's food, but this wasn't the first bad experience I've had and I intend to deny them the opportunity to do it to me again.

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2:55 pm EST
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I am a current wendys employee and I believe that some of our employees are being treated unfairly... First of all, me. I was tld to slice tomatoes one night at about 830 pm for the next morning and I wasnt even nicely asked she just told me I had to and I was in the middle of doing other things so I told her that I wasnt going to to them because I was in...

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2:02 am EST
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Wendy’s miller hill mall area location sucks

they ignored us in dt when we tried to order, the workers kept on chatting away while we tried to get their attention. we ended up just pulling forward, and no one would come to the window to give any explanation or to take our order. they would look right at us and then turn their backs and continue whatever enthralling conversation they were having. there was another car behind us too and they held up them getting their order . after nearly ten minutes of this i got out of the car and knocked on the window the lady who was supposed to be taking our order opened it and tried saying we never even said anything to her, but we tried ordering several times and even honked the horn but she ignored us. she refused to take our order at the window, and told to drive back around to the speaker in a very rude manner. we left without ordering. i am a shift supervisor at a different fast food restaurant, and if an employee pulled a stunt like this in our dt they would be sent home with a write up at the very least.you are never supposed to ignore a customer in the dt especially at the window. i will never eat here again and i will tell everybody i know about how much this place sucks.

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nicklesmommy
Sanford, US
Mar 10, 2009 9:21 am EDT

My 2 yr. old son recently fell and scraped his knee pretty bad outside of one of our local stores, due to grease on the sidewalk from an employee flinging it all over the place. I think they were throwing it into the dumpster. I told the cashiere while I ordered some food for my son and I. While we were waiting for our food I heard her telling someone "I saw the scrape it looks pretty bad and it's still bleeding." They gave him a toy for 3 yrs and older, they didn't even bother to ask me how old he was ! Another careless mistake ! I asked them to clean up the grease so no one else would get hurt but after lunch when we left it was melted on the sidewalk. This store in Sanford, florida located in the seminole center in front of super walmart has NO concideration for its customers and no compassion for little children ! The district manager did contact me the next day and informed me the owner would call me 3 days from then on monday the 9th of march 2009. No one called me, go figure, so I called the dist. manager back. He stated the lady was not back yet she would be back today which was tuesday the 10th of march and to call back around 3:00 p.m. . WHAT?Why should I have to call back? Don't you care about customer satisfaction or small children getting hurt on your property because of a careless employee ?

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2:34 pm EST
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Wendy’s food service

My fiance and I went to Wend'y February 19 on our way to pay bills. We placed an order for 2 spicy chicken sandwiches, no tomatoe on one and extra mayo on both! We left the drive thru and made our way to pay bills. When we sat down to eat, all we found were the buns with chicken and some mayo. At the time of purchase, there were no other vehicles in the drive thru. it was not a hectic time of day. While making the order, everything came up on the screen exactly how I had asked for it. SO my complaint is why is it so hard to read a ticket? I have worked in a restaurant. I understand the whole food process of taking the orders and filling them. So how is it that one person can take the order perfectly while others neglect the small details. I'm paying Wendy's to get what I want. They didn't give me any money to eat their food! It was way to late to do anything about it because by the time we got home, I was not driving all the way back across town, now in rush hour to get it fixed. It seems like everytime we stop at Wendy's i am very disappointed with their service, whether it's the food is put together poorly or it's a wrong order. For example, one morning on my way to work, I stopped to grab some breakfast. I absolutely cannot stand sausage, so I ordered bacon. I got all the way to work and guess what! There was nothing but a piece of sausage! This is rediculous! And something should be done about it! Why bother spending the money when everything there is so expensive to begin with, if I'm not getting what I want or how I want it?

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Lazypages
Houma, US
Jan 12, 2012 3:07 pm EST

Their might be new workers their if your orders are wrong but it this happen continuously that means that the cooks didn't use grill tickets; grill ticket are ticket that show special orders to the cook; and the person sending the order through drive through didn't care too look if it was right. so next time when you order something just take 10 seconds just too look inside the food if its right.

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7:09 pm EST
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Wendy’s lousy expensive sandwidh

Saw the ad on tv for your new fish sandwich. A co-worker and I got one today at $3.69 each. It was lousy. Neither one of us will get it again and with Lent next week, you could have made some money. Another co-worker and her husband got it, too, and thought it was terrible. That's 4 people who will spend their lunch money during lent somewhere else.
Gayle Telegdy and co-workers

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Photographer70
, US
Jul 11, 2012 3:26 pm EDT

Just got a fish sandwich in Everett Wa and it had a worm in it.

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Kim
New Paltz, US
Mar 20, 2009 1:56 pm EDT

I just bought the fish sandwich and found something that looked like a worm in it! I highly recommend NOT to purchase this sandwich.

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PowderKeg
Lufkin, US
Feb 27, 2009 11:12 pm EST
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I just watched the fish sandwich commercial on TV. They never say the fish is good. They do say the fish is North Pacific Cod. They will only have it for a limited time.

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Conner Peterson
, US
Feb 27, 2009 9:56 pm EST
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Us too. My fiancee and I in Columbus and my Mother and father in Zanesville. Both were equally appalling. They had a tinny-metallic aftertaste that was sickening. Manger didn't care so we trashed em and went on.

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Rus15
Milwaukee, US
Feb 20, 2009 7:59 pm EST

Wow I can't believe $3.69 Is even worth writing a bad comment. I haven't had the sandwich and if I did and it sucked I throw it away. I suggest you order a salad.

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3:47 pm EST
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Wendy’s playing favorites

I've worked at wendys for eight years and have had problems with managers not doing the reviews on time, paying other employees who know less and do less more than the ones who do and know more. I was told that i needed to work more i now work five days a week and still make less than other people. I am currently making close to minimum wage while every one else is making over that amount. My review for my raise was due August 10 of last year and i haven't gotten a review or a raise. I understand that this is a fast food place but that doesnt mean that employees should be treated like this. I strongly believe that people shoild be judged on their working abilities and not on wether they are the managers favorite. Please try to correct this matter. Eight years is a long time for this to go unchanged. Thank you for time.

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wahyufelix
wahyufelix
, ID
Mar 02, 2011 2:59 pm EST

gue memang gga bisa membuat batu menjadi patung & gue juga gga bisa membuat kayu menjadi lemari tapi yang gue bisa hanyalah membuat
lloe tersenyum di saat lloe sedang sedih:)
gue punya mutiara nech buat lloe_
anak cicak sedang mencari makan
bersembunyi di balik papan
orang bijak pastinya mamikiran
hari nech & masa depan

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2:07 pm EST
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This has to be the worst Wendy's I have ever been too. The issues I have had with this location is not an isolated incident. The last 4 times I went to this location, I experianced VERY bad service and low quality food. Here is a list of things that has happened during my last few visits. 1. Incorrect food given, or some items forgotten a. When I...

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1:50 pm EST
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Wendy’s dirty and diseased as now my family and I are vomiting, diarrhea

We stopped at Wendy's Hammonton, NJ on our way home from visiting family on 2/7/08 at 8 p.m. The restaurant was dirty, trash overflowing, trash on floor. 30 hours later, everyone who ate there has been vomiting, diarrhea, cramps, fever and no one has eaten together since, we do not live in the same house. The only common event the entire week was eating that Wendy's in Hammonton. Complaints have been issued to Wendy's and Wendy's says "we are aware and address" Then why was it not already addressed if they were aware. Instead of doing something about their dirty employees who are making people sick.

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MarkLouisWebb
, US
Jul 12, 2009 8:33 am EDT

Are you ###ing serious?

Earthworms?

###! I'm never eating another damn hambruger!

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mmm good
suckadic, US
Feb 12, 2009 4:02 pm EST

Wendy's Corp. is the largest importer of domestic grown earthworms, earthworms are FDA approved filler for beef products (i.e. soy bean, fat, etc). Next time you bite into a Wendy burger take a closer look at the odd looking oooze coming out of the holes... It's earthworm exoskeleton... mmmmmm enjoy

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5:48 pm EST
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Wendy’s no receipt

i was at wendy's on 2/6/09 around 9:30pm. i order my food and got it
but they didn't give me the receipt so i asked cashier to give me my receipt but she told me there's receipt printer is broke so she couldn't give it to me. But i told her i need receipt and cashier got piss up so i told her to write it down for me if you don't have your receipt. So she did but only for total of $8.34 on blank sheet of paper. no description of what i bought. i think it is my right to have receipt when i buy something but cashier make me feel like im ask too much and cashier didn't even apologize to me...

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JustPlainFacts
, US
Nov 03, 2016 9:38 am EDT

While any person has the right to know what they paid for, there was no reason for you to act the way you did. She gave you your total. All you needed to do was ask her to read back to you what she rung in. In my opinion, you really were asking for too much, especially if the store was getting ready to close. The printer was broken, and it's out of an average employee's control at that point. You really didn't deserve an apology for something she already explained to you just because you feel inconvenienced by a broken printer and not receiving an in-hand receipt. Just a complaint for nothing.

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jeveuxlesoleil
Valley, CA
Mar 20, 2009 6:42 pm EDT

When the receipt printer is broken, it's broken. Unless you had reason to doubt that she rang in your order wrong, or were on the clock for work, it wasn't very necessary to take time out of her (closing!) work schedule to write a complete list of what you purchased, as a total would have sufficed, particularly if there was anyone in line after you, in which case you were holding up them as well.

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7:02 pm EST
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Wendy’s raw chicken

Last night my fiancee and I went to Wendy's for some (not so fast) fast food. We both ordered Spicy Chicken sandwiches. Unfortunately, about a quarter of the way into my sandwich I noticed an odd texture in my mouth and realized I was eating RAW chicken. I immediately spit the chicken out and looked through my sandwich to find that almost the entire chicken patty was COMPLETELY RAW. I'm on the lookout now for salmonella symptoms, and I pray to God I don't get sick. I've already had stomach cramps and a headache, but I'm hoping these issues are unrelated.
I called the Wendy's corporate office to complain because I'm pretty sure their chicken patties are delivered to the stores pre-cooked (or so they say). I left a message, so we'll see if anyone ever calls me back.

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tina camire
, US
Jul 24, 2023 1:53 am EDT
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I was also served a raw chicken sandwich from the Wendy's in Woburn Ma. It was late and dark so I didn't realize until a couple bites in, when I couldn't bite theought the sandwich because it was raw. Of course no one answered at the restaurant and their customer service isn't open. Hope I don't get sick!

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Taquelous Mecole Cseh
Murfreesboro, US
Aug 16, 2009 9:17 am EDT

Hello, my name is Taquelous Cseh and im filing a complaint about my wrongful termination on monday august the tenth. Me and manager Crystal Walters had a disagreement and words were exchanged also name calling.I felt that my side of the story was just as important as Crystal Walters but General Manager Paul Niggeman Didn't take time out to hear my side and he terminated me without documentation. The documentation was written after the fact not while the disagreeing was going on, and i felt that i was wrongfully terminated. I have worked for wendys for two years and 6 months maybe one written statement in my file, i hardly got into trouble and i have had three raises since i've been employed there. I have hired an attourney that said my case is well worth it and would love to represent me and of course something could be done. All i want is my job back at the wendys on memorial, but if i can't receive it then i will have stick with filing my unemployment. I'd very much rather have my job back at memorial. I would like to thank wendys for giving me the time to explain my situation since i couldn't do it at my jobs onsight like i was suppose to. I hate to take it this far but when one person isn't doing there job, you have to go a step higher until you seek justice. Thanks Taquelous Cseh

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nowaytowendys123
Baltimore, US
Feb 06, 2009 7:07 am EST

The same thing happened to us last night. When we called corporate they hung up on us the first time and said since we had a rude tone in our voice they would not help us. We took the sandwhich back to the store and had the same result. Because we were upset they refused to help us. The manager walked away and refused to give us a refund or new food. My boyfriend asked for the owner's information but they just ignored him. He went back in again and this time recorded the whole thing. We actually have it a Wend'y employee on film saying he should have ate the sandwhich and died. I intend on posting this video and will never buy anything from them again. They had nerve to call the police because he wouldn't leve until someone helped him. The police didn't do anything to him. They said they would get him his money back but he said that's okay because it has gone beyond that. All I can say is what if a kid or elderly person ate that sandwhich and died. I according to Wendy's it would have been the customer's fault. All I can say is I hope I don't get sick or die from eating their raw food. Although if I do, it will apparently be my own fault.

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12:29 pm EST
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Service was slow and grudging. Tthe 'single' burger was dry, with grease visibly congealed. Fries were inedible, the grease, no longer oil, was nasty. My husband had to wait 5 minutes while they figured out that he didn't have his sandwich. The counters, floors, tables and seats were not clean, and had I seen this, we'd have left before ordering.

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11:49 pm EST
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i work for this wendys and my boss linda is always being rude to me and she also made the comment that she was going to smash me in them face and i would like to have something done about this problem

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3:17 pm EST
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Wendy’s bad suppervirsor attitude, bad service

it was 12/7/08 at 12;27 am, in wendy's restaurant at Azle, Texas store#4022. / bus#[protected]
I had order a mushroom combo and other meals that day for my family. afther i took the first bite my i noticed a weard taste but keep on eathing, i took a second bite and i comfirm that something was bad in the hamburger, i open the hamburger and taste one of the mushrooms by it self and biside a bad smell it tasted rotten. i whent to complain to the supervisor Araceli at that time and i told her the situation, i also stated that the hamburger was bad tasthing. She reply by saying " you probably don't like mushrooms thats why you didn't like it" i reply why will i order a mushroom hamburger if i don't like mushrooms and she gave me a bad look and walk away towards the back. i asked the cashier to give me another hamburger with out the musrooms. Araceli supervisor over heard and instructor to give me a kids size hamburger plane. I was upset at that time as told her i pay $5.79 for my meal and i wanted something equal value to what i had pay for. Aracely surpervisor reply by saying " you had taken two big bittes off you burger so you will get a smaller one. I was more upset at that time and question her, How do i supposed to thaste the burger if i don't take a bite? she walk away and never came back. the cashier was very nice and gave me another hamburger in dispite her supervisor Aracely didn't approved. I don't think people should be in this kind of business whit bad attitude, specially when they at representhing a big hamburger coorporation like Wendy's and being a suppervisor for the store. I m a good customer of wendy's restaurand but this kind of event and service does not want me to go back to wendy's. thank you for your time and hoppe this kind dont repeat it self.

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7:53 am EST
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Wendy’s severe food poisoning

Purchased a value meal around 6:00 in the evening. I ate chicken chunks and french fries, but they didn't seem up to temp. Shortly afterwards, I began to develop excruciatingly painful stomach cramps. They came and went in cycles of about ten minutes. They became so severe that I had to go to the ER where I was diagnosed with food poisoning.

If you eat at this Wendy's, make sure your food is up to temp! I'm never eating there again.

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fries killed me
Los Angeles, California, US
Oct 22, 2021 12:58 pm EDT

Poisoned by the fries. How do I know. I had fries and a frosty for lunch, got home, had a sandwich and soup. Around 3am I started heaving uncontrollably, a burning sensation in my stomach unlike any nausea I'd ever experienced. When I finally did wretch something up, it wasn't the sandwich, the soup, or even the frosty. It was fries. They had stayed in my stomach and been filtered out somehow and were being violently rejected. Woke up every 10 minutes until I finally passed out around 9am. Super cool time, never going to Wendy's again.

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crapface
, US
Jul 19, 2021 11:52 pm EDT

Should have known better than to get a teen burger from Wendy's at 11:30 p.m. Was as sick as a dog. The burger was NOT hot but I was hungry and ate it anyway. I have learned a lesson NEVER EAT ANYTHING AT A WENDYS OR ANY FAST FOOD PLACE especially late at night. The food is crap. Probably been sitting around. Thanks Wendy's for making me sick.

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wendysmanager2011
Ottawa, CA
Oct 10, 2011 7:53 pm EDT

Thats crazy eat at Wendys in Canada.. Much better and we have better food items.

*Brenda
*Brenda
Alot, US
Oct 02, 2011 4:41 am EDT

My name is Brenda and I'm a low-life.I like to go on http://www.complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.

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Dirt Dart
Whatcolorareyourmothersnipples, US
Oct 02, 2011 4:39 am EDT

Wendysmanager08. You are a ###. Read your SafeServe guidelines again. This is a requirement of your position. You should know that each different type of organism has a different onset time. Staph is the most common and most likely infection occurring in fast food environments. Two hours. Sometimes sooner depending on the individual. Read this you fool. http://www.webmd.com/food-recipes/food-poisoning/tc/staph-food-poisoning-topic-overview

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PaiGey1987
South jordan, US
Apr 13, 2011 3:35 am EDT

Spicy chicken = worst food poisoning of my life!

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Oumou
, US
May 17, 2019 1:33 am EDT
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Replying to comment of PaiGey1987

Yup! I got very sick from that one. Never again!

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wilsonmw76
St Petersburg, US
Oct 09, 2010 2:32 pm EDT

I got food poisoning at Wendy's last night. It hit me about 7 hours after I ate there. I was totally dehydrated and had to be rushed to the ER. I felt like I was going to die. I remember thinking that the burger didn't seem very hot when I ate it, but I didn't start eating it until I got home, so I thought it cooled off. I will never eat there again and will advise everyone I know not to eat there. That was one of the worst nights of my life. From what I have found online this is a huge issue with Wendy's. I hope they get shut down.

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anonyguy
anyville, US
Nov 10, 2009 4:18 pm EST

Unless you want to go on the "I lost 8 pounds overnight" diet, stay away from Wendy's!

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anon24
any, US
Nov 10, 2009 12:58 pm EST

It certainly does not take 24-48 hours for food poisoning to take affect. I also got food poisoning from Wendy's, it hit within about 6 hours

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WendysManager08
Mount Vernon, US
Jan 15, 2009 3:10 pm EST

It takes 24-48 hours for food poisioning to take effect..it was not the wendy's food you ate...

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josh stoermer
, US
Apr 13, 2017 2:30 pm EDT

Wow...you are soo full of ###! Do a little research and educate yourself.

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crapface
, US
Jul 19, 2021 11:49 pm EDT

That Wendys Manager is a nut case. I got a teen burger 2 days ago at around 11:30 p.m. and had cramps and the s...ts and I am still in discomfort. I NEVER eat in fast food places so I'm paying the price of a piece of crap. WILL NEVER EAT AT WENDY'S.

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5:09 am EST
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I have had many bad experiences with this company in the past few years. I live very close to this particular location so i use to frequent this rest. often. It seems that every time that you are there, you are there bugging the employees. I have many stories about this location, but I will only write about my last experience, which was about two month...

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12:59 pm EST
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Today a manager allowed an employee to walk away from me without serving me because I had reported her for bad service. You don't give customers bad soda over and over again then stop serving them everytime they come back. Last staw! I requested a refill and the employee walked away and asked the manager (Stacey) to help me. The manager would not tell me...

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7:20 am EST

Wendy’s food/employees

Visiting the Wendys in Green Bay WI is horrible. The employees working there look like they have never heard of a washing machine or hygiene. There hair color is from orange to purple to pink. They all walk around like they have no clue on what is happening! You order a sandwich & 9 out of 10 times it is the wrong one. The dining area is filthy! There usually is no one dining inside but every table is dirty & the floor is gross! If every Wendy's is like this I think they should all be shut down! From reading all the complaints I can't believe there are still Wendy's open.

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Asphodel
Boston, US
Aug 27, 2009 2:27 pm EDT

You can't order sandwiches there, they only serve burgers...and there's absolutely nothing wrong with hair dye, if anything, that should promote they would have better hygiene than if they had natural colors. What a lame complaint.

Anon
Anon
Albuquerque, US
Apr 04, 2009 2:38 am EDT

I think you're making a hasty generalization. Just because you've come across a Wendy's that's not up to par doesn't mean that every single Wendy's is exactly the same.

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jeveuxlesoleil
Valley, CA
Mar 20, 2009 3:36 pm EDT

Personally I find it horribly rude to judge hygiene based on hair dye... it's as good as judging someone by the colour of their skin...

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7:14 am EDT
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Wendy’s terrible service

This week in Pittsberg, PA your restaurant near my closest town was giving away hamburgers as a taste test. The three of us got in line to get our sample. The line was long as every begger wanted a free meal. The difference between them and myself was I am a paying customer from the past. I am a registered nurse I make 90k a year and I don't know why I had to wait line when I can probably spend more money in their restaurant than the other regular every day people waiting in line.

My daughter and I got our burgers. We went to sit down because they had to make a new batch for my son since the already ran out. This took a good five minutes. I would normally have complained about this but since I already had my meal I decided to let it slide even though they were starving a ten year old by making him wait another five minutes.

My son came to the table without his burger and I asked him what happened. He told me that he wanted a double hamburger with cheese. (He was really hungry, his deadbeat father only fed him cereal for breakfast and rice and broccoli for lunch. He only ate the rice since he hates broccoli which my husband insists he ate if he wanted his dessert. My son refused to eat the broccoli so my deadbeat husband refused to let him have ice cream. Anyways to make a long story short because my husband practically starved my son he was really hungry and wanted a double hamburger with cheese. He said that they only gave a single patty for free and asked for money to get the burger he wanted. I immediately went to the counter. I asked which person was serving him. He pointed. I went up to that person and started telling her my concern when she told me to get in line. She was serving a customer. I admit I interrupted them however I was very angry at the way my son was treated. Then the customer got angry at me and told me he was not finished yet. I told him that I was a registered nurse and I make more money than him and he has no right to be mean to me just because he is jealous of how much money I make. Then the person behind him saw that I was angry and let me voice my concern. I am not racist but the person that allowed me to go through was white and the person that got angry at me was black. He is prejudice and thought I was being rude to him only because of his skin color. I was not, I was just trying to get my son the burger he wanted.

I explained the situation to the cashier. I told her that my son wanted a double burger with cheese. She was very angry and talked down to me. (I make three times as much money as her and she talked down to me.) She told me that only the hamburger's were free if I wanted double the patty and the cheese with it I would have to pay the regular price. I asked to speak with a supervisor. A woman by the name Rachel(probably Jewish from her name) came up to me and said that only the hamburger was free. I told her this was ridiculous, that Wendy's makes millions a year and they can't even add a an extra patty and a slice of cheese for a hungry boy malnourished my his father. She told me that I have three choices. I can either get the free hamburger for my son, pay for the burger that he wanted or take nothing. I took my son aside for a second and he said that he wanted two hamburgers for because he was hungry. At this point he was really upset he asked my why I did not just pay for the double hamburger with cheese and even offered to pay me back. I told him it was a matter of principle. I explained to him very softly that Rachel was being a cheap Jew, and that while I can afford the double hamburger with cheese for him I was not going to let the incompetent cashier and manager push me around and they are being very difficult in not adding an extra patty and slice of cheese for one hungry boy. When he found out that he was not getting the kind of burger he wanted he was very upset and did not want anything. I had to eat his hamburger because he refused to eat. While I was busy trying to make some sense into this situation my daughter had already finished her hamburger and had to watch me eat mine which I only half ate and my son's which he did not want because Rachel the incompetent manager put him in a bad mood. I did not even get an apology for the inconvenience that this has caused my son, daughter and myself.

I make 90k a year and can spend a lot of money in your store. You won't be seeing a dime until I get a $25 gift card for the inconvenience that you have caused me and my son. It does not have to be $25 it can be just a coupon for a free value meal as long as it is something I really don't care. You caused my children and myself a great inconvenience by not giving my son what he wanted and by making us stand in line with the regular everyday people who probably only make half or one third as much money as I do. Stop running your business like a bunch of cheap Jews. I myself have worked at Mcdonalds and have earned my living, and until your employees do the same they should treat people better off then them better.

Read full review of Wendy’s and 16 comments
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Lester
, US
Mar 30, 2010 12:41 pm EDT

Went thru drive Thru today at 1:05pm (Reg 4, 2010-03-16, 1:05pm, [protected] 4 4052, 17816 108th Ave SE Renton WA 98058) I live a mile from here so am familiar with poor service on a continuing basis from this site, I am aWendys customer so I keep hoping my calls and feedback will make a change.

Today, ordered a triple meal #3 with chili instead of fries and 4 chicken nuggets.

I left and headed to my destination, I reached in a bag and came out with chili, they placed the chili container on it's side nest to the hamburger in bottom of bag, the lid had come open and bottom of bag was leaking chili. I stopped and pulled into a parking lot, below the chili and hamburger was my straw, bent and flattened. there were 2 napkins but they were already covered with chili. In the other bag was 4 chicken nuggets and 2 napkins along with 4 sweet/sour sauces. I had asked for barbeque sauce. The nuggest were not warm but cold, all of them. Also in the bag were 2 napkins, no spoon for chili or crackers for chili. Person taking order had problem understanding English so I repeated everything at speaker and window. Today’s experience was the final straw, and I have gone out of my way to give them feedback and never asked for anything in return other than fixing the problem. Last time my hamburger had one less meat patty than ordered, food is rarely hot and forget the fries, soggy. How Wendy's can allow the service at this facility to continue is beyond me, I hear the same comment from other people in the area...HELP DAVE!

I remember when Wendy’s had to hire off duty police officers to control the traffic during lunch hour, and they wore buttons that said Hot and Juicy….now it should be Cold and Old!

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Jaiguz
Dundas, CA
Jul 03, 2010 12:06 am EDT

I went to the Wendys on Wilson in Ontario, Canada and the female at the window ( around 10:30) asked why i was laughing and told me to stop laughing and that i wasn't funny. She asked " what's the joke?" and told me " i have the right to refuse service " because i was laughing with my friends ... she then asked me " are you high?" and told me to never come back again... i don't think i would ever want to after that .. so i went around to find the manager. I asked at tim hortons what the manager looked like and the description was " big and black" so i went and saw him outside talking to a group of friends in the parking lot. I told him wat had just happened and he said " so wat's the problem?" and i said " it's terrible service" and he said " ok? so wat do you want me to do?" and i said " i don't know whatever you want to i guess.. you're the manager" and he said " wat if i said i wasn't the manager?" and i had no answer... I've never been so pissed off at terrible service. I work at east side marios and if i ever did anything close to that ESPECIALLY AS A MANAGER i would be fired on the spot.. and this is not the only complaint i've heard from this wendys about this same depressed woman working the window. She treats anyone that goes through there like ###. However, this isn't the end of my story. As i drove away from this wendys the manager flipped me the bird along with his group of friends of whom he allowed to criticize me as well!

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customer-not-always-right
Providence, US
Mar 26, 2011 7:09 pm EDT

so you assume a double cheeseburger should cost the same as a hamburger...and assume you make more money than all the black people at wendys...

newsflash: only poor people [censor] about paying extra for extra food.

when i go out with my husband, and we order food at a restaurant, we expect to be charged extra if we ask for extra.

90k a year aint [censor]. You are a professional diaper changer-I wouldn't brag about being a nurse..all you do is deal with old people and bed sores and compacted colons all day. Sure, you do other things, just like the people at wendys do more than flip burgers and hand out bags of food.still, i'd rather work fast food than be a nurse, especially after working at a nursing home for 2 weeks with my CNA license, so get off your high horse.

I never take my kid to fast food, and if I do, I take him to wendys and get him the mandarin oranges or a baked potato. Stop feeding your kid junk-no wonder he is starving after 5 minutes. My kid never starves, I make sure to feed him three times a day.

What is an uppity nurse doing married to a deadbeat anyways?my husband is amazing.

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fast workin lowly foodworker
Bluefield, US
Jan 29, 2011 7:47 am EST

why should they (everyone inside can hear what you say) have to stand around while you laugh and giggle on their timer? That's their money. They cant ignore you so why are you allowed to ignore them and take up their valuable time.

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mernie07
Chalmette, US
Nov 22, 2010 6:57 am EST

You are a racist. Cheap Jews? Sounds racist to me. And nobody gives a [censor] what you make for a living. NOBODY. You make so much but you get pissed because you're gonna have to deal out a little cash to get your "malnourished" son a burger? He is NOT malnourished. He had a healthy meal, and being denied icecream because he didn't finish his vegetables, that's just good parenting. Kudos to his Dad. And you stupid [censor], need to learn that just because you make more money than some, that doesn't make you God. You're an idiot. To think you're better than everyone else because of how much you make. My husband works in the medical field, and he doesn't make as much as you. Know why? He's in the Army. Making way less pay than he deserves so ignorant [censor]es like yourself can decide to get pissed over a damn burger. They have rules they have to abide by. The rule was more than one patty you pay. Just because you think you're better than everyone doesn't make you "special" if anything it makes you a selfish [censor] who is one of the lowest forms of human life. All men are created equal. Mean anything to you? Obviously not. You're just ignorant. And you don't deserve [censor] from anyone. If I would have been the "cheap Jew" manager, I would have thrown your self righteous [censor] out of my store. I hate you. Just from this and not even knowing you as a person (although if this is the way you act I do NOT want to know you) I hate you. You're a [censor], and I sincerely hope that you get back on here and read these comments and realize what a [censor] person you really are.

Mary

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kentthekissfan
New Westminster, CA
Aug 13, 2010 8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You are a friggin [censor] and it's no wonder your ex dumped you and is stiffing you for child care. If you look any thing like you write I'd bet your a fat pig. I bet you go through life thinking every one owes you a hand out.
I think the kid eats just fine and he should go live with his Dad so he does not turn out like the pile of crap you are. If you were a good mom you wouldn't feed the kid that fast food crap, at least the old man fed him vegies, I don't suppose you know what they are, "real food" not the crap the serve at fast food joints
Did I mention you are a Friggin [censor]!

You'll get your own one day...

Kent
Canada

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Jkoe
, US
Feb 05, 2010 4:33 pm EST

This review was awesome. I can't believe all these people that are mad about it. The review is obviously made up. A wonderfully written, and fake review. "I explained to him very softly that Rachel was being a cheap Jew, " holy crap, I am still laughing about that line.

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lilvixen69
Sometown, CA
Aug 12, 2009 10:44 am EDT

You have got to be the same psycho that wrote in about another fast food company, saying blacks were theives because they stole your nickel. I pity your children for having to put up with you. You are a self-centered, egotistical snot who deserves to be put in her place. If you make so much money, why don't you try eating at home instead of whining about all these fast food places? Grow up, get a life and get over yourself!

Anon
Anon
Albuquerque, US
Apr 04, 2009 2:32 am EDT

Wow, and I thought I could call /myself/ a troll.

Well played, nurse.

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JL
,
Nov 24, 2008 1:14 am EST

Okay so you make 90K a year. Whoopee ###. No amount of money makes up for a total lack of class. Number one rule of being a mother: FEED YOUR CHILDREN BEFORE YOU FEED YOURSELF ! [censored]..

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7:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First, they took the order incorrectly. Before I paid I asked for it be repeated and they were missing 3 items. Then when I finally got the food they forgot 2 of my sandwiches. I had to drive all the way back and I called first so the order would be corrected quickly. I made the mistake of taking the food in with me to prove to them that I was missing item...

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About Wendy’s

Screenshot Wendy’s
Wendy's is a fast-food chain that has been serving up delicious burgers, fries, and frosties since 1969. With over 6,700 locations worldwide, Wendy's has become a household name in the fast-food industry. The company's commitment to quality ingredients and fresh, never frozen beef has set it apart from its competitors.

One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.

In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.

But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.

Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

Overview of Wendy’s complaint handling

Wendy’s reviews first appeared on Complaints Board on Jan 2, 2007. The latest review Very disappointed (not getting one star) was posted on May 24, 2024. The latest complaint a manager was resolved on Oct 09, 2017. Wendy’s has an average consumer rating of 1 stars from 1753 reviews. Wendy’s has resolved 110 complaints.
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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
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    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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