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1.2 15 Reviews 1738 Complaints
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Wendy’s Complaints 1738

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K
1:53 pm EDT

Wendy’s the manager ken was very rude

My homestyle chicken sandwich was dry and burnt the manager was rude when he took my order he made me feel like he didn't want to take my order I stood there waiting to pay with credit card and asked Jim when to swip card he turned around and walked away then came over with an attitude saying when it tells u to this experience makes me not want to eat at this establishment how can u complain to a manager about the head manager

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N
10:05 pm EDT

Wendy’s wendy's chili

To whom this may concern:

My name is Nancy Chico and I would like to file a complaint due to the fact that I bit into a penny in my cup of chili. This occurred today July 2, 2018 at the Wendy's located at 190 W. Foothill Blvd Monorvia, Ca 91016. Fortunately, I didn't choke on it nor chip a tooth. I had eaten most of the chili and the last spoonful included the penny. It was a scary moment, but I am grateful theat I am okay.

I frequent Wendy's because I love the chili. This was very upsetting and I can't figure out how a penny got into my cup of chili. Had I been hurt in anyway, I would definitely file a law suit, but thank God, I'm not hurt and I wouldn't want this to happen to anyone else. I have included a photo of my receipt and the cup of chili with the penny in it. Thank you in advance for your attention to my complaint. Hopefully, something like this will not happen again. I am pretty sure I'll be back for some more Chili.

Sincerely,
Nancy Chico
16023 Peppertree Lane
Irwindale, Ca 91706

[protected]

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D
5:28 pm EDT

Wendy’s food quality

I would have given a regular receipt review however I didn't even receive my receipt. Worst food and time of service ever tonight at the 21st Street Wendy's in Newark, ohio! Had I checked my order prior to being home, I would have seen a manager. Ordered a bacon and cheese baked potato, which turned out to be very little, shriveled, and old covered in lots of grease, cheese and fatty chewy bacon. So much grease that it went through my bag! My chicken nuggets were hard and old. Barely even warm. The only thing that was good about this experience was my berry cherry tea. Thankfully I had one good item after waiting almost 15 minutes in the Drive-Thru! This store is severely lacking and needs to get it together! Terrible.

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C
1:01 am EDT

Wendy’s customer service

As I was sitting at the drive thru waiting for my order the the young lady working the drive thru window was literally mocking me as I placed my order. This is very rude, unprofessional, and disrespectful as hell! If this is the type of establishment that Wendy's is running then maybe, I should take my money and business elsewhere. This problem at this particular location is totally unacceptable within the work environment when you have employee's who are this dam! Rude and disrespectful to a customer who patronizes this establishment. The incident was on July 2, 2018, somewhere between 1:10 am and 1:15 am in the morning hours. Address 1025 Ralph David Abernathy Blvd, Atlanta, Georgia. 30310

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M
12:14 am EDT
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Wendy’s service

Employee who goes by the name Ms. Angela was taking orders for the drive thru. Her attitude was so poor. The tone of her voice was very unwelcoming. I order the 4 for 4 which I'm not to familar with. So I asked Ms. Angela what are the choices. Her response, "look at the menu & figure it out". I could not believe it. Her attitude is unacceptable and poor. She should not be dealing with the customers. And when I brought it to her attention asking her if she was having a bad day or just don't feel like working. She rolled her eyes and turned her back. Her co-workers said everyone had been complaining about her.

Location 2000 NW 10th Ave, Miami, FL 33127

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D
2:27 pm EDT
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Wendy’s salad

June 30, 2018

Dear Customer Services Representative:

My husband and I are writing to complain about our grossly sub-par experience on Thursday 6/28/18 at the Wendy's Restaurant locatied in Pontriac Ilinois at 505 Deerfield Road [protected]).

We both ordered the Berry Burst Chicken Salad and about halfway through his, my husband realized that a bite he had just taken was not chicken, but some awful fish tasting substance. He promptly spit it out and to both our noses, it indeed did smell strongly like ‘fish'. When we asked Beth (the manager on duty) how this could have happened, all she could say was "We don't sell fish". - ? When we 1) reminded her that the ‘chicken' on the Berry Burst Chicken Salad is warmed on site, and 2) tried to reason with her that therefore the ‘fish' had to have been either in the package from her supplier or in her warming oven on site, all she could do (and rather snottily at that) was repeat "We don't sell fish" …. Not once did she apologize or assure us that she would look into it. (she did refund us for my husband's salad).

Additionally, the package almonds that came with both of our salads had expired (their "use by" date was April 11, 2018).

Finally, the restaurant was ‘grimy' - windows and tables hadn't been cleaned in quite some time.

Our general experience with the Wendy's in Lake St Louis MO is much better and for this reason feel you need to be made aware of the serious quality control issues at some of your locations!

Mary and Tom Wagner, 751 Ostrich Dr., Lake St Louis, MO
[protected]@hotmail.com

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C
11:33 pm EDT

Wendy’s customer service

Yes I am making a complaint on your Wendy's location 00011 566 at 11:09 I got off at my job to go get something to eat and I went to your restaurant and why I was on the speaker with your employer trying to understand why I cannot split my bill with my co-workers . We were on lunch break after 10 that's what the gentleman said and he will also informing me that you do not sell spicy nuggets anymore and I guess I was not talking fast enough for your manager she interrupted while we were speaking and was like she's about to go to the next customer and just pretty much telling me I need to hurry up then the young man got back on the mic and I asked him was that his manager and he spoke and said yes at that time when I got to the window I asked for her name he asked me that I want to speak to her and I told him no thank you I will just make a complaint because that was very unprofessional of her to get on the mic and pretty much rush me to get something so they can go to the next customer and I was not try to engage in a conversation with the man I was just trying to figure out what was going on with the circumstances at this particular Wendy's location and I just asked for her name which he said her name was Debbie which I don't know if that's correct or not but she was the manager on duty I will never go to this Wendy's again thank you for reading have a great day

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Cadillac2024
Walker, US
Feb 11, 2023 9:44 am EST
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I went to store #3020 and ordered 6 French toast sticks. I drove all the way home (10miles) and I know it may seem petty but I had only 5 sticks, but I did pay for 6 . Please hire people that can count

Beardsley.butch@yahoo.com

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E
1:47 am EDT

Wendy’s the store off arapahoe rd.

so I just went thru the drive thru and I spent over an hour in that line because the speaker box is broken. once I placed my order I went home. I never received my baconator fries. 2 of my 3 4 for 4$ sanwiches are wrong and one of the meals are missing nuggets. I asked twice for a receipt that I never got. Them I called the store to complain and got hung up on twice and now that store is refusing to answer.

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Dicking
, US
Jun 29, 2018 6:56 am EDT

This is what you have to do did you call them the same night this happen because pick up has trouble giving receipts out but I'm not at that manager don't take care of you call the general manager up cuz if you call the main office up then they lose their profit

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F
1:53 pm EDT

Wendy’s rude employees, undercooked food

Went to Wendy's restaurant #[protected], the female that was taking the order was extremely rude, during the order, they did not have some of the common items on the menu ready, and specifically said they weren't making any new, the fries that were ordered were cold, and the chicken nuggets were undercooked and pink on the inside. We were on a trip and it would have been no problem on the items if it had been late, but it was at 7:00pm

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S
11:53 am EDT

Wendy’s service

I use to love Wendys but I had a bad experience because I go there and I was waiting so they can take my order and I heard the manager told the cashier to take of a cheap [censored] Mexican so I just look at her and ask the cashier did she say that to me and she did not response and I ask her again and she say well she does not like Mexican people and I ask her name and she say her name is Kenyata the store is on 2215 n washtenaw
Chicago ill 60647

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I
5:56 pm EDT

Wendy’s over fried food (chicken)

Wendy's restaurant #[protected]
06/19/2018 3:50pm
1319 Coffeen Avenue
Sheridan, Wyoming 82801
[protected]

This is the 2nd time we bought their spicy chicken and had it served so hard it could not be chewed. We enjoy these sandwiches and often will resort to this for supper instead of cooking.
Now, we have had our supper spoiled twice. It has happened with another of their chicken sandwiches also. The crust is so hard and the chicken so dry, it is NOT enjoyable at all.
4.99 x 2 sandwiches, not worth the price or time to go get them.
Thank you for listening
Issac and Maria Myers
Sheridan Wyoming 82801

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Dicking
, US
Jun 21, 2018 3:22 pm EDT

Next time you go to Wendy's it takes about 6 minutes to cook a spicy chicken in the deep fryer if you have the time do that

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L
1:25 pm EDT
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Wendy’s customer service

Visited drive thru 6/16. Ordered 2 Son of Backwater sandwiches, Jr fire and small chili cheese fries. Was asked to pay 19.00. After waiting over 15 min due to also overcharging the car and front to process a refund. I asked how they arrived at 19.00 for my order when the menu listed $4.69 for the burger, since the order taker confirmed my order to be told they didn't have. What where they going to serve me instead. After wasting so much time waiting on food I had not order plus being grossly overcharged, decided to pull away and visit the McDonald's next door. Will not visit this location again. If you no longer serve a particular item remove it from the menu or have the order taker advise you before confirming an order they don't have and making up charges.

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Dicking
, US
Jun 21, 2018 3:24 pm EDT

Number one it might not be a manager there it might be a shift supervisor which that is a manager to any manager on duty should not let the food go out like that at all next time reported to the Health Board call the main office of Wendy's up

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Cwcornish
, US
Jun 21, 2018 2:48 am EDT

I work at Nashville BNA Airport and tonight visited the Wendy's nearby I have pictures to display how gross and inedible the chicken tenders I bought tonight where. I cannot believe any manager would ever let anything go out of their store looking like this. This just shows the Lack of competence or care or customer service or Humanity anybody in this store has. to serve someone garbage. Burnt hard dry garbage.

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S
5:07 pm EDT
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Wendy’s customer service

I went to the location on West Library Ave. We was handed old fries so we asked if they could drop fresh fries. The employees in that area started to make comments to each other. Once the fries were done he pulled it out and made a remark about making sure they was extra greasy and added tons of salt. While laughing to each other about it. The manager was no help in my situation

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S
10:27 pm EDT

Wendy’s 3 times I have received wrong hamburger

I want to complain because i have received the wrong hamburger 3 times i feel like they dont pay attention.one time i got a sprite with no gas i told the cashier and they had attitude because i told them.once they didnt give me my drink i guess they were not paying attention again. i am a mother of three so sometimes i dont pay attention but i think its there job to give me my order correct.i am complaining because its been several times and it really pisses me off and how can i complai if they dont give receipt.

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Dicking
, US
Jun 21, 2018 3:29 pm EDT

You have to understand there is a lot of young kids working there now but they should make sure everything is correct for the customer next time call the main office up because if you called him a office up supper will be done if you talk to the manager there nothing's going to be done

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S
1:04 pm EDT

Wendy’s stealing

I went at drive thru, at Wendy's, on Halsted st, in Homewood IL, I ve ordered 3 crispy chickens, 2 fries and a coke, I received just 2 chicken sandwiches, the fries and the coke, and no receipt.With no receipt to confront them, I was no able to go back, is not the first time that is happening, I now what the students are doing there, eating food that the customers pay, it s outrages, they are a bunch of thieves!

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K
10:57 pm EDT

Wendy’s service from wendy's by the airport lynchburg virginia

I went through the drive thru at about 10:50 PM. Ordered a number 2 with NO onions the girl even repeated it back to me emphasizing NO onions. Well she tells me to pull to the first window for my total, so I do. When I get there she just sticks out her hand. So I'm like... how much? And she gave me the total so I gave her the money. I then move up to the next window where everything went okay. A little attitude from the girl at the window but I guess that's to be expected. I get home and open up the wrapper to my burger to find A FREAKING BITE HAS BEEN TAKEN OUT OF MY SANDWICH. NOT OKAY. There were also EXTRA ONIONS. This will be my last time at this wendys or any wendys for that matter.

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S
2:01 pm EDT

Wendy’s fairport, ny 250/31 - disgusting filthy, slow and lack of service

Just left this Wendy's, Walked in and greeted by a filthy dirty floor with food and dirt caked around floor drains. Should have known better and left but kids screaming for food. There were 4 cars in the parking lot and 3 at drive-thru, 1 customer waiting on a order and one in line ahead of us. Despite 6, yes 6! employees on duty we waited 13 minutes to approach counter and 3 more till anyone took our order. I took the kids to table while mom waited on food. The table kids selected was covered in crumbs etc., I looked around for a lean one and not a single one was clean. I went to corner and asked the manager for something to wipe a down table stating they were all filthy. She said yes, walked away and didn't return. I went to get napkins and water from lady's room and discovered the cleaning spray. After scrubbing the table and chairs she finally came out and cleaned the rest of the tables. I pointed out the floor tile and carpeting and she said "it's been non-stop all day". Really. Looks like not mopped or vacuumed in a week to which she said "Oh yes every night." And I'm a monkeys uncle! After another 10 minutes mom arrived with the food. 26 minutes to eat at a filthy fast food restaurant with one person ahead of us and 6 employees plus a manager on duty. Wendy's a long time favorite treat no longer exists to me!

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9:58 pm EDT
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Wendy’s customer service

Just left Wendys on veterans memorial by david drive this is most def my last attempt going there and they just remodeled, should've remodeled they employees as well especially the manager at night she's horrible, so rude after i just asked a question of what drinks was available because obviously the first and second i wanted they were out so just saving time i asked what non carbonated drinks were available, she and her manager caught an attitude...10 thumbs dwn worst wendys location ever

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8:25 pm EDT
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Wendy’s baconator combo

I had recently ordered a baconator combo at Wendy's restaurant and was disappointed to find a long black hair in my hamburger, I was so disgusted I threw everything out, I would to be reimbursed with free coupons, when I told the cashier she had said to me; " that's not my problem" even more surprised by the service. I have been eating at Wendy's for quite some time now and really enjoy the food, but sad to say after this incident I will not be visiting again. If you can compensate me somehow it would be appreciated.

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Update by Peter 234
Jun 11, 2018 8:27 pm EDT

I would like to be compensated for this unsanitary act

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J
12:21 pm EDT

Wendy’s service/or lack of

On 5/27 2018 I visited Wendy's in Cape Cod, Mass. I had intended to eat at a table inside but there was a sign that the dining area closes at 5 p.m & since it was about 4:40 p.m. I wanted to enjoy my meal & not feel rushed ( but I was a little upset wondering why they would close off the area just when supper was going on which would seem to me to be a negative to many family's that might not want French fries & dirty little hands all over the inside of their cars .As I waited in line there was a GREAT BIG SIGN ADVERTISING A GREAT BIG .BACONATOR .OH YUM I WAS STARVED. My turn to order came & although I would have to eat in the car ...( a little uncomfortable ...)I couldn't believe it.. When I ordered my BACONATOR sandwich I was told I would have to order something else because they DIDN't have any BACON‼️I Couldn't believe it..I just shook my head & walked out ...There wasn't even a notice posted in the restaurant that the BACONATOR was "temporarily not available" or a sign at the order area! I had waited in line for awhile & esp. staring at that BIG SIGN AT THE ORDER COUNTER "ugh...
Well the next day I decided to give the restaurant one more try...but this time I decided to go thru the drive thru line. Evidently they had gotten a bacon delivery & everything seemed fine; I ordered my BACONATOR & fries & left . Found a nice area & bench over looking the canal, parked took my meal with me, opened the bag with the BACONATOR & there was only ONE HAMBURG IN IT ‼️‼️I don't know what has happened since your founder has passed but I am disgusted...I have been a customer for so many years never having a problem ...the food & service has almost always been GREAT; even with a couple small problems I have never complained, no one is perfect all the time ; we all have bad days on occas. BUT... I would appreciate you looking into this & getting back to me .J. Armstrong
17 wildwood Ave,
upton, Mass. 01568
"

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About Wendy’s

Screenshot Wendy’s
Wendy's is a fast-food chain that has been serving up delicious burgers, fries, and frosties since 1969. With over 6,700 locations worldwide, Wendy's has become a household name in the fast-food industry. The company's commitment to quality ingredients and fresh, never frozen beef has set it apart from its competitors.

One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.

In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.

But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.

Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

Overview of Wendy’s complaint handling

Wendy’s reviews first appeared on Complaints Board on Jan 2, 2007. The latest review Very disappointed (not getting one star) was posted on May 24, 2024. The latest complaint a manager was resolved on Oct 09, 2017. Wendy’s has an average consumer rating of 1 stars from 1753 reviews. Wendy’s has resolved 110 complaints.
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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
    +1 (614) 764-8478
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    +1 (614) 764-3044
    +1 (614) 764-3044
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    +1 (614) 764-3368
    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
    +1 (614) 764-3300
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    +1 (614) 764-3327
    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
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    Vice President Investor Relations
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  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Wendy’s is ranked 8 among 60 companies in the Fast Food Chains category

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