Menu
For Business Write a review File a complaint
CB Waste Management Waste Management [WM] Unreasonable non-renewal/cancellation fees
Waste Management [WM]

Waste Management [WM] review: Unreasonable non-renewal/cancellation fees

A
Author of the review
6:45 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 10/17/2023 I called Waste Management [WM] to inform them that I would not like to renew my service contract (starting 11/01/2023). I received an invoice on 10/16/2023 for a service period of 11/01/2023 - 11/30/2023; I informed the representative that I would like to not renew my service for this period. The representative informed me that I was paid up on my current contract ending 10/31/23, and that there was nothing else that I needed to do, but that I would be charged a cart removal fee.

This fee was never agreed to, and by the verbiage in Waste Managements [WM] Invoice "Important Message", is an unreasonable and fraudulent request for payment. The "Important Message" states: This invoice constitutes an offer by WM to provide service to you for a specified period. By paying this,

you agree to continue service during the specified service period and to the terms of service at www.wm.com/OMR, with no refund (whole or partial) for early cancelation, unless such refund is required by law, regulation, or contract. If carts are overloaded, or if recycling carts include non-recyclable

contamination, you will be assessed an Overage charge or a Contamination charge of $5 per cart per incident plus taxes and WM’s Energy Surcharge as applicable. If services are canceled after initial acceptance you will be assessed a Cart Removal charge of up to $75 plus taxes and charges including WM’s

Energy Surcharge, unless the cart removal charge is not allowed by regulation or contract.

I did not cancel my service early, but rather decided not to renew my contract. Since the time of not renewing my contract, I have began receiving invoices from WM in increasing amounts, trying to make me pay this fraudulent charge. They are attached to this complaint. These invoices include my last correct invoice for service period 10/01/2023-10/31/2023, the invoice for service period 11/01/2023-11/30/2023 that I requested not be renewed, and the incorrect invoices received thereafter.

The current fraudulent invoice balance is 114.79. I would like Waste Management [WM] to correct this as soon as possible.

Desired outcome: Waste Management (WM) to void the current invoice and cease future billing.

View 0 more photos
Jan 18, 2024 3:54 pm EST
Waste Management [WM] customer support contacts
Phone numbers
Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website
File a complaint Write a review
Thank you for this review, please allow us the opportunity to look into this and we will be in contact no later than tomorrow.^sc
Update by Austin Brown
Jan 27, 2024 10:21 pm EST

This complaint was marked resolved, but not by me. I would like to note for the sake of fairness, that I have been contacted by Waste Management [WM]. They have told me, without an invoice for proof, that I now have a zero balance. I told the support personnel via email that I would mark the complaint resolved when I received a zero balance invoice, proving that the problem had been resolved.

Complaints Board marked this complaint as resolved without my input, solely because Waste Management [WM] replied, and I didn't comment on this review within the hidden time period.

I will comment again when Waste Management [WM] shows that I have a zero balance invoice. If I have not yet commented back, assume that Waste Management [WM] has not yet truly resolved the issue by providing me with a zero balance invoice.

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Waste Management [WM] reviews & complaints

Waste Management [WM] - Scam charges 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Overcharged 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Unreasonable cancellation fees 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Ethics 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Trash pickup Hebron Woods Shepherdsville, KY 40165
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - garbage service and customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Dumpster removal
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Waste Management [WM] - Trash Pickup Service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    +1 (800) 796-9696
    +1 (800) 796-9696
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 0 0 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2024