Waste Management [WM]
reviews and complaints

I would like to file a complaint against one of your lifters who was very rude to my husband that's a driver there . How disrespectful he was to him he's lucky I wasn't a driver I would have had a few choice words for him . This is unacceptable to be like this you as a company should have better control of things . To have my husband drive in stress because this lifter doesn't know how to control his mouth and say the things he did to him very unacceptable acts I'm a school bus driver and we fire driver for such things

Driver pulled out on to a main thoroughfare with reckless abandon and almost caused a terrible collision. I was driving my wife to work. We had our 2 children in the car. 6 mos. And 4 yrs ol. She is a delivery driver for Amazon. Her work base location is At Pinnacle Peak and just west of 7th street. Deer Valley, AZ. AKA North Phoenix.

I was driving Northbound on 19th ave in the far right lane closing in on Pinnacle Peak Rd where I was turning right (east). About a block south of Pinnacle Peak i witnessed a Waste Managment garbags truck pulling out of a commercial Complex. He pulled up to the street and was obvious he seen our vehicle, he paused once then floored it out of ths driveway turning northbound. He then turned right onto Pinnacle Peak and slowly pulled to the side of the road so I could pass.

When the driver pulled out I had to slam on the brakes so hard the tires screached and everything that wasnt fastened down flew up to the front of the vehicle. It was so violent my kids started crying. If I wasnt watching him the whole time then fhsfe would of been. Serious collision.

RV200183 215240

Those are the numbers on the garbage truck. Happened at approximatly 10:59am wed, Dec 21st @ 19th ave and Pinnacle Peak Rd. Phoenix, AZ

Something needa to be done about this. Absolutsly no reason for your employee to drive so reckleas in such a large vehicle.

You have missed 2 bi-weekly pick-ups at Trilogy at Redmond Ridge in Novelty Hill WA King County for re-cycling and now you claim you will not come until January 2nd. The first missed pick-up may have had some snow but yesterday December 19th there was none. In Fact, the garbage was picked up and was picked up earlier than usual. So, how come you drivers just seem to go home whenever they do not feel they want to continue working. This is a senior community and very full containers are extremely dangerous, especially when you say the containers should be out until 6PM--JUST IN CASE- you decide to pick-up. How are you going to compensate us and why can't you come earlier than January 2nd. If the next pick-up is January 2nd we have to take items to an alternate place at extra charge,

I have recently cancelled my home trash pickup service. I was very pleased with the service, however the constant increase in fees has forced to contract with a service at half of your price.

I received my final invoice. I expected to pay the $75 for the "removal charge". My final bill was for $109.02 rather than the $75 I expected. When I finally got thru to speak with a person I was informed that the extra fees were for fuel surcharges, environmental charge and regulatory recovery charge.

I have no idea what the break-out of these fees are, but I think it is silly if not criminal to charge an environmental fee just to pick up a clean Cart.

I am in the process of submitting a complaint to the Tennessee Attorney General, but thought I should give you a chance to respond first.

WM Waste management [protected]

The service is for 7662 N 800 W Fairland Indiana 46126

This company is scheduled to pick up trash on Fridays. No trash pick up last Friday Dec 9. Got an email there will be no trash pick up this week Dec 16. Can NOT reach them by phone or chat. The bill has not been adjusted. Impossible to talk to someone. Have auto payment and went in to change that on their website but not sure it will change. I unchecked the box for auto pay. My 90 year old mother needs trash pickup.

They missed trash pick up before but I was able to talk to a person.

I have a few complaints. 1. The garbage's that are provided from you at my house are smaller than everyone elses in the neighborhood.

I am having to always buy more garbage cans but every single one that I have bought so far has been broken by the garbage man. I just bought a $50 one and not even 24 hours, it was broken. Walked outside today and my small black one is too. I have gone through 6 garbage cans this past year. I am so tired of the garbage man just throwing my garbage cans. Not only that, there is always left over garbage on the ground that I have to pick up.

We have been having issues with WM over a period of time with not picking up our trash and every time we would call it was due to not enough man power/staffing issues however, I was never offered a discount on my bill for the weeks not picked up. After several months, I called to discontinue our service and they stated I had a contract which was due to renew 11/1/22, as advised I requested termination of services within 90 days of renewal which they honored to end 10/31/22, however, they did not disclose to me that a $215 removal fee was going to be charged. Not to mention they also billed me for the month of Novemeber (11/1-11/30) $284.19 (dumpster $175.14, fuel/environment $98.86 and a regulatory charge $9.88). I get a final bill for the month of December showing the $215 removal fee an additional fuel/environmental charge $18.54, regulatory charge $1.88 and a prorate for the month of november -$181.11 which doesn't credit the entire month of november. I tried calling WM to have the entire month of november credited and to have the removal fee either removed or lowered but the guy I spoke to in the retention department not only refused to comprise he also refused to allow us to speak to a manager stating he was highest we could go. I then asked where I can mail in writing my grievances and he stated only customer service could assist me with that and transferred me. Customer service did state that the retention dept should have addressed my concerns.

The driver did not pick up the trash on set date and the office promised for 3 days they have the driver come back come back next day to complete the job that they are being paid to do. The video shows the driver never came back and put in the system he did, and the management does not care about the customer and collect money for service the driver dose not complete the service. with the video show the driver never came back. CSR hang up on you when you call because they know the management does not care about the customer.

I have been billed for services that weren't provided. I was charged upfront for a delivery fee for a trash container that was already at the home from the previous tenants. I let customer service know there was already a can here. I was set up on auto-draft. I paid quarterly. Several times over the service contract our trash wasn't picked up. I received a notice that WM would no longer service our area. The letter stated our can would be picked up after November 01, 2022, and to leave the can out until picked up. I had set up a new service to start once this had ended, however, I put my trash out on 10/17/2022 for pick up on 10/18/2022, trash was picked up and so was the can. They are trying to charge for services not rendered, I refuse to pay for services not rendered! I then received another bill for administrative fees for the next month $13.50. I am not paying these fees. This company does not provide services that they charge for nor do they abide by the service agreement.

At 4am they service the sumpter . They make so much noise banging the dumpster it makes my dogs bark. It sound like an explosion and very violent. Our subdivision is less than 300ft away from the Exxon gas station and the 7/11 Race track is across the street. I’m almost positive both are serviced one after the other. They should not be allowed or your customer should have a Plastic Dumpster.

I pay extra for glass recycling and for some reason they collect my money but they hire incompetent employees who pick up the normal recycling and miss my glass recycling. They are right there at my home looking at my blue glass recycling box and leave it. I called 5 times up until February 8th 2022 and filed a complaint with the BBB report # [protected], that helped after they got the complaint someone took the job seriously gave me a small refund for the glass recycling portion and after a few weeks the problem was fixed. We are on a second missed pick as of December 1st for glass recycling that I pay extra for and get no value. I want a refund of both missed pickups. I want the excuses of "oh I don't have that service when I have paid for it for three years. I don't want them to come back for an extra fee. I want to actually cancel and get the smallest garbage and recycling package so I can spend my money with companies that hire and train people to do a good job and provide a good service. Customer id [protected] and my address is 3130 North Center Street Newberg, Oregon 97132. I have a $0.00 balance on my bill as I pay for my services that they do not provide all the services I pay for. I have noticed that after my complaint with the BBB back in February of 2022, now my bill stays around the same but is all bundled into one bill instead of it being itemized previously so you could see the extra $6.00-$7.00 you would pay for glass recycling.

I have had missed services for an entire month. Half way through that month the company decided to take away my bin and leave all of my extra trash bags in my driveway. I therefore called the company and they had mentioned it was a mistake on their end and my account went into “no longer in service”. So they changed my account back and said I would have a trash bin back at my house asap. I still have not received a bin and now my bill has gone up. I don’t even see how I have a bill for a service that has not been completed in an entire month.

This company continues to give us the run around on why our containers have not received their scheduled pickups. They did not come on 11/18/2022 then we received milti[le emails rescheduling for the 19th, 22, 23, and now the 25th. We have contacted waste management a number of times and spoke to manager John who swore he would make sure we had a pickup. Nothing happened still and they close so early that by the time you realize nobody is coming the phone lines are closed for the day. Crappy services. It's a holiday week and now all we get to do is worry about this. We are also moving and now are screwed because we haven't had garbage pickup.

BUSINESSES BEWARE! Trying to lock me into an old contract that was sold to me under false pretense. Called in spoke with one of their "account managers" and was pretty much told to take it up with their lawyers.

Due to the drastic price increases over the life of the contract I had originally signed I opted to take my business elsewhere. Upon conversation with this "manager" she told me my original salesperson lied to me about canceling the auto renewal and so without warning I was locked into a new contract with a 25% increase attached to it. When I expressed my concerns I was told to send it over to their attorneys if I'd like. Jokes on them though because that's exactly what I plan on doing. No business should be forced into doing business with another company through lies and deception. RUN FAR AWAY from this company and go with a different service company even if they might be a little more expensive.

I had a note placed on my account on 8/8/2020 (2 years ago) requesting "no pickup" if incidental charges would be incurred. We've had some problems with trash being placed in our bins from outside parties on a few rare occasions and wanted to avoid that. Regardless, your driver picked up and charged us extra twice on the last invoice. He also broke our cans 3 times by dropping them on the ground. The wheels were easily popped back on, but it's poor customer service.

Your customer service (in the past) has always been excellent. That is no longer the case. I would assume that you've started using virtual assistants if the spelling and syntax were not so horrendous. You've very clearly outsourced to a non-English speaking country. Your reps have no critical thinking or reading comprehension skills, they do not concern themselves with resolution so much as sticking to a script (a very "emotional" one that expresses quite a bit of [obnoxious] false empathy but no actual problem solving), and they're rude. Two agents addressed me solely by my last name. When I explained that it was "Mrs. _", your third agent just called me "Customer". Is it really so difficult to use a title when requested? I didn't realize common courtesy and professionalism had become offensive.

I've had it with your company. Your drivers have always been questionable, but the inferior customer service is the last straw for me. Most of my neighbors have started a "neighborhood landfill trip" that involves one person taking everyone's items each week rather than using WM. I can see why and will join them should there be any further issues. You need to go back to hiring native-English speakers (or those that are able to fully grasp the language if not) and remove the script requirement. Your customer service is now worse than even Walmart's.

Called WM to discuss my every increasing quarterly bill for residential service. Prior to calling I reached out to other waste services and discovered that I could pay exactly half for identical services.

Upon speaking with the rep from WM I was told that there are no discounts available. I then cancelled and was informed that there is a $75 charge for can removal. This is an egregious amount to charge. I stated that that I would happily drop the cans off but that was not available. This seems extremely unreasonable. WM is simply using this as an opportunity to price gouge consumers who cancel their service.

I am being charged a 75.00 removal fee after I terminated service. At no time did I ever choose WM as my service provider. They purchased the provider I had a contract with , and that contract had no removal fees. I kept WM after the purchase, as they assured us nothing would change. When I moved and no longer required a garbage service, I was charged a 75.00 removal fee. When I told them I would return the container, I was told I wouldn’t be allowed to do that. This has now been turned over to collections. I have written to WM numerous times, and they refuse to provide me with any contract stating this fee would be charged when they bought my previous company.

I have had to make 4 phone calls to WM in the past 10 days to try and straighten out a simple issue. Each phone call had a 45 minute to one hour hold time. That is totally unacceptable.

I also tried to use the chat option. I was informed I was 10th in the queue. Each time I looked at my computer screen I was still 10th. Apparently they do not update the queue. I left the computer for a couple of minutes to find that I had been disconnected for not answering the agent when I was away from the screen. For all that I knew I was still 10th in queue.

Surely a company as large as Waste Management can afford to hire more customer service employees.

I called to dispute the cart removal fee for cancelation of service. She eventually just hung up on me. I'm not cancelling my service, I am just not renewing service. These are CLEARLY 2 different things. If they want to scam leaving customers, they need to correct their verbiage on the invoice.

From the invoice:

"This invoice constitutes an offer by WM to provide service to you for a specified period. By paying this, you agree to continue service during the specified service period and to the terms of service at

www.wm.com/OMR, with no refund(whole or partial) for early cancellation, unless such refund is required

by law, regulation or contract. If services are cancelled after initial acceptance, you will be assessed a Cart

Removal charge of up to $75 plus applicable taxes and charges including fuel surcharge, environmental

charge and regulatory cost recovery charge, unless the cart removal charge is not allowed by regulation or

contract."