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Waste Management [WM]

Waste Management [WM] review: Everything, customer service, moving services, call back services. Insanity ( 1 comment)

L
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7:03 pm UTC
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I have spoken to and called several times, have been on hold for hours, over several days and times, I have been told by several people that I would get a call back, I have been transferred several times to either a hang up or on hold for hours never to get a resolution. We moved our business home from a commercial office in JUNE 2026, I have been trying to call and get someone on the line that can help me since MAY 2026. I would like you to move my recycling service to our home. I tried to cancel the services because we are no longer at the PCH address, and you would not cancel, SO, we need service at our home which is now our place of business. I Have emails, phone logs and I have been paying for service for the past 5 months with NO service. Please call me to resolve immediately.

Claimed loss: 75.00-97.00 a month also about 6 hours of my time listening to an awful hold recording. Feels like intentional psychological warfare.

Desired outcome: I would like to have our companies recycling picked up every week since i am paying for it.

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Waste Management [WM] response
Sep 22, 2026 1:51 pm UTC
Waste Management [WM] customer support contacts
Phone numbers
Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Very sorry to hear this. Please send both addresses, your phone number and review to wmcares@wm.com, subject COMPLAINTS BOARD, and we will look into this right away. Thank you
Resolved

I kept trying. I finally spoke with someone who helped me. This took a very long time to happen.

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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 4 4 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 22, 2026