Waste Management [WM]
reviews and complaints

Each week, whomever it is driving the recycling truck comes by, picks up the large blue recycling barrel, drives a little while emptying it and DROPS the barrel in the street or sidewalk. Every single week. Aside from the fact that the barrels are quick heavy and bulky to get off the ground (I am a 67 year old woman), he or she has now managed to break one of the wheels. I simply don’t understand why the trash barrel is picked up and placed back down upright, but the recycling can’t. Worse yet, I will be responsible for paying for a new one. What can be done about this?

Monday March 27,23 at 450pm.

Location Hinton Rd, Social Circle Ga 30025

Your driver picked up on one side of 5he road, on the way back through big gap between houses. Speed on the road is 25. They where 45 or over. Super speeder. We have kids on bikes and walking on the street golf carts going up and down road at all times. They need to slow down

WM took over the contract in our neighborhood about 6 months ago. We used to use Replubic which was nothing to brag about. Anyway, WM start picking up our trash and this past Monday, they decided to NOT pick up my trash, yet the neighbors all had their trash picked up. So I called and they told me my account was suspended for non-pay. I argued that I had paid them $134.14 which is more than the $93.12 that I am supposed to pay. She even agreed that my account was paid through the END of March AND that I had a credit coming back to me for the overpayment. Of course I asked.. how is my account closed or suspended when I have paid more than I owe. Her response floored me.. Well it was late so it was canceled and just paying is not enough. You have to call to have it reinstated.

So they took my money but say it's not good enough to reinstate my account? I'm paid through the END of March but they refused to pick up my trash on 3/20?

So I called and after 20 minutes of arguing Tammy agreed to send someone to pick up my trash. After the trash sat out there for three days I finally called again. The next lady told me that the dispatch canceled my ticket and they I would have to wait until next week during the normal pick up window.

So here I am with more trash that will fit in my bins. By they way.. they will NOT pick up bags that are not in the bin. So my bins are full and by next week I will have enough to fill up two more bins but they won't pick that up because those bags will NOT be in the bins because they are ALREADY full.

This is absolutely unacceptable. She told me she could transfer me to an escalations department but after being on hold another 10 minutes without anyone picking up, I finally just gave up.

I hope someone reads this and reaches out to me. My customer ID is [protected]

I’ve paid Mr Bernerd over 5 times to pick up my trash like he said he would that the last two times he took my money and did not pick up the trash like he promise! My wife wated on him for over 3 0 minutes and he still was a NO SHOW by the time I caught up with him at the gas stTtin he was on his phone yapping all along ignoring my calls and messages on Facebook that I know he read…… if you gonn hire untrustworthy people dont cme pick up my garbage you need to train bernerd he’s been with your comp for to long to steal customer Monies and Igone us

Three years in a row during when it has snowed in Portland, our trash gets delayed, which is completely understandable. However, on the next scheduled pickup date that they notify us of, they NEVER show up. Then, we finally had one trash pick-up, and the next week (no snow this time), they didn't show up again. Each time the person accuses us of not putting our trash out on time. We always put our trash out the night before. There are no refunds, and conveniently, they never show up for their scheduled "additional" pick-ups. I have to take my trash to my work dumpster (I'm a business owner) or take it to the dump. The trash company for my business has never once missed a pick-up. Why can't waste management get it together?

I am having a very difficult time getting a quote to start residential service. I have called several numbers and it is disconnected each time. I tried using your chat feature and was told that you could not provide quotes through chat. I initially started with your website and entered our address and was directed to call the 800 number (which hangs up on customers)

Please contact me regarding quote for service.

My trash pick up is Mondays. On 3/13/2023 I had a bulk pick up scheduled for a mattress. The mattress was wrapped and duct tapped and placed next to the trash. The trash was picked up but not the mattress. I checked my waste management account just to verify that infact this was what was expected at the curb and in fact it was. The website also stated that the bed had been picked up and as of yet this item is still on the curb now. I contacted customer service being g that this is an ongoing issue. They told me that they would have the driver come back or that it would be the next day. As of yet the mattress is still on the curb. Something needs to be done about the lack of service that we recieve even after complaining to the company.

This company began charging additional fees with no notice. My bill went from $129.00 per quarter to $217.00 per quarter. No notification was sent in advance of the additional charges. Several customers/friends called and successfully had their charges reduced to a fixed amount of $126.00 per quarter. I call to complain and the representative told me that no one else was charged less than I. I knew she was lying as I was looking at my friend's invoice. In addition, I have talked to several other neighbors that are being charged much less than I.

I canceled my service and will contract with a different local company.

I am supposed to have pick up on Tuesday and Friday. I have called every Friday for 6 weeks and still no pickup on Friday. But yet they can charge me for it!

I have called and talked to someone each Friday, I have "chatted" with someone about the issue and nothing has been resolved!

I am a business, and my dumpster is full by Friday, and they want me to wait until Monday to get a pickup and then pick up again on Tuesday. That makes a whole lot of sense.

Several weeks in the past 3 months our neighborhood in the Nevada City, CA rural areas recycling and trash had not been picked up as scheduled. Our scheduled Trash pickup days are every Tuesday and every other Tues. for Trash and Recycle. We have called several times and basically lied to saying they "will have a pickup tomorrow". It seems they have a pickup schedule that is they'll pick up as they feel like they want to.

We are still being charged by Waste Management for these missed pickup weeks. We should not be charged for these missed pickup weeks. As it stands, Waste Management owes us several free pickups.

To WM Management

Trying to contact a representative by phone is near impossible for new residential service.

.

After 5 attempts through 4 phone numbers I did finally speak with a

very helpful representative who transferred me to an agent for new

service. After holding near to 1/2 hour I gave up and terminated the call.

You must lose a lot of new customers who have a question after visiting your

online service order site and have no way to ask a representative a simple question.

What kind of business model is this?

Colorado

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Address: Mill Creek Rd, Middleburg, FL 32068. Monday's we are to have yard and recycle pickup yet since I moved to this road, the only time recycle was picked up was when I called about a missed pickup. Again today, I have to call to get regularly scheduled service. There has been yard bags and bulk piles of limbs sitting across the street and it is an eye sore. Why? I call and tell whomever answers the problem is no service whatsoever on Monday's. The only truck that comes is trash on Tuesday. I work from home and I don't leave and I know recycle truck and yard waste do not show up at all. 2 phone calls and all I get is leave it out and we will be there or you need the right bins. How do you know I have the wrong bins if you never come down my road? Am I seriously going to have to call every time my bin is full or I have yard waste that needs to be picked up? I hope someone can and will rectify this situation. This road is on a route your trucks are skipping intentionally. I hope for some resolution because WM customer support is just not doing it.

This is into the FOURTH MONTH YOU PEOPLE have NOT abided by your contract. We have paid for EVERY month since being here. Since December 2022 YOU have NOT fulfilled your end of the agreement. We have FOUR MONTHS of garbage whose removal has been PAID FOR and YOU have done NOTHING. YOUR customer service is completely useless. Not one thing they 'promise' to be done has been done.

New trash cans delivered from WM. Only one. Can buy or rent another. MY trash cans are the exact same ones (possibly more sturdy) but same size etc. Why would I have to spend more money in this economy to put out extra trash. I rarely see a house with only one trash bin to be picked up. WM is not giving us a discount for doing less work. They will no longer pick up trash that is outside the bin. They have a monopoly in Ross Twp and are taking advantage of the customers.

My recyclable container have not been picked up for two weeks in a row. The rest of the neighborhood recyclables was picked up except for mine.

The first week this happened I have contacted their missed pick-up chat and I was told they would come by that afternoon to pick it up. It did not happen. Contacted Waste Management again the following day on Friday, I was told the same thing but my recyclables was again, not picked up. They also said it would come by on Monday and that also did not happen.

The trash/recyclables pick up is scheduled on Thursday, which is today and I saw the recyclable pick-up truck skip my house and picked up the next door neighbors recyclables along with the rest of the neighborhood. I contacted WM chat for missed pick up again and they said they can't do anything about it until that truck returns. I also contacted their customer service line who was not very helpful and difficult. I want a refund of my monthly payment for missed service pick ups.

Picked up everyone else on street but mine and next door neighbors. Both of us called more than once. Finally showed up with garbage truck not recycle truck. Then found my recycles on road and had to pick up. It was also very windy the day it was supposed to be picked up and me and neighbor had to pick it up then too. Why bother to recycle if it ends up in the garbage truck or street anyway.

It is Thursday February 16, 2023 @5:10PM. My yard waste hasn’t been picked up. We have yard waste in paper yard bags next to our trash can. They simply didn’t pick it up. I am paying for services that I am not receiving. I pay my bill faithfully and I am not getting proper service. This has been going on since December. Not picking up trash or yard waste. When I call to make a complaint I will be told that they will pick up the next day. That never happens, they will not come until the next scheduled day which is Thursdays, if they pick up then. If services doesn’t get any better I will be taking my business to another company.

I need a refund on service that I didn’t receive.

I have put out my palm fronds by the curb on friday Feb 10th 2023 (my regular pick up day) as usual, perhaps few more fronds than usual but nonetheless in 22 years there was never an issue. Now all of the sudden on wednesday Feb 15th, 2023 truck came 5 days late and two young guys in it were overwhelmed by a pile of palm waste that an 59 year old man placed there himself. Furthermore after contacting Waste Management and speaking with a Supervisor (Jennifer) I was lectured about rules and regulations and told that the fronds are to be cut to 4 foot sections and bundled into 50 pound clusters so that the young men can pick them up. Palm debris was never scrutinized this way since when it falls off a tree it is a one piece as is. It is not a tree that was cut into sections but palm debris. Now I have to go and get a saw to cut palm fronds? And place them neatly so that they can be picked up without breaking a nail sort of speak. I told the supervisor that I would load the truck myself but they will not bring it back since that would put the two young guys to shame. And if those workers can't do the job they should be fired. They are not there for decoration but to do work. Not only did they come out late but don't want to do any work. Totaly useless.

Waste management picks up in the afternoon in Boron. I have complained about over a decade, that because of the afternoon winds they need to pick up in the morning from our community. I am a 70 year old teacher, I do not need to come home and find my 2 cans, which I pay over $100 a quarter for being blown down the street... Still unemptied... Because they cannot understand weather patterns. Duh now I am going to have to go out and wrestle with the cans to get them back up and hopefully they will stay up while wm takes its sweet time to pick them up.

My trash was not picked up January 27th. I called customer service and was told the container was frozen to the ground( not true. I had placed a bag at 7 am and they pickup at 8am). Then February 3(my next scheduled pickup) they skipped my trash pickup again. January,February and March they routinely skip my pickup. I live in a rural area. why am I paying for a service that is not being consistently provided?