Walmart
reviews and complaints

I placed a pick up order the evening of 2/16/21. The pick up was for 5-6 pm on 2/17. The morning of 2/17 about 10:00 am I went to add a few more groceries and it was already too late to add items? It showed it was preparing? Here my order was a pick up 5-6pm 8 hrs. Later and I can't add more items? So it showed preparing all day!? Then about 5:00 pm it showed it was ready.. So for 8 hrs I couldn't add any more items.. Your loss, and mine too. I got there at 5:30 ish on 2/27 and there were 6-7 cars waiting. Most of us just sat there, no one came to help us? About 30 minutes went by, I finally stuck my head out my door, told a young kid my name, he walked away and I waited another 15 min, he never returned, or my groceries.. Finally I gave a girl my name, and she was helping another lady, who was actually packing her own groceries, while the walmart girl assisted her. In fact there were a few customers, bagging their own groceries. My groceries came out finally after maybe 40 minutes? The girl just threw everything into my bags.. I mean they were a mess... Never again! This is poor customer service and this is not the first time!

Wed, Feb 17
5 - 6 PM
PICKUP LOCATION
1540 Military Rd
Niagara Falls NY 14304 ORDER [protected]

1. I purchased Becel on sale for someone who had a multiple list of health problems. It was the wrong kind. I returned it & told the girl this snd that i had to get one that is low in salt & cholesterol. After returning them I went to the cooler to get proper ones and upon returning to the girl she refused to give them to me at the sale price saying that the price had changed overnight. I said I was just returning the other ones for the low salt low cholesterol ones & they were on both on sale. She refused to ring them up. They were on for $1.97.
2. I've run about to numerous stores looking for a product and cannot find them. Then I've written Walmart a number of times but NO ONE ANSWERS ME BACK. I want to purchase 8 or so Great value zipper snack bags size 5.1" x 4.7". Again NO ONE ANSWERS ME BACK.

PLEASE ANSWRR ME BACK!
And you can mail me the bags too if you wish.

Earlier this week I tried to log into my account with a new order. After multiple tries it turned out the site was not recognizing me. I tried several times with my current password, then tried the old one, then, reluctantly, agreed to change my pw. I filled out the information and was instructed to wait for a confirmation code — which never came. I tried several times, over several days. Then I telephoned: first I was told the system was not running correctly and it would resolve. Tried several more times - still no confirmation code was sent to my email. So called again - she hung up on me. Next day called again - this woman also hung up. I was explaining the enduring problem, perhaps testy, but not rude. Although who could blame me at that point.
Well, I can get the stuff faster through amazon - I just preferred walmart — in the past. Now, I realize to get what I need, it will not suffice. I've already wasted four days trying to order. I am extremely disappointed in walmart.

My son of 1 yes will only sleep with a certain pacifier... We could not find his... We were about to hit defcon 5 on child meltdown. Haul [censored] to... Where else... Walmart... At the door at 8:51... Security says close at 11:00. I said i'm aware... It's 10:51. He said we close at 11. I replied its bot 11! He said open in the morning not sure what time! I said thank you for making the fact that you close at 11, it's now 10:55 snd you continue to tell me you close at 11... Thanks to all of walmart employees who felt like it was on to close a little earlier. My son who will sleep very little along with his parents one is a emt and the other an emergency room physician who both have to work and other people's lives depend on it! Your closing 10 mins early and us potentially from fatigue do something that could cost a life... It's not just 10 minutes...

I made my order with Walmart.ca and Ami Ventures Inc. was the third party. I received the order from Walmart.ca and found no compatible so needed to return and refund. Walmart.ca sent an email to Ami Ventures requesting the refund. I received a copy of the email send...no response. Phoned Walmart.ca and again explained and was told it would be escalated and wait for 48 hours to get a response. Passed...phoned again and explained the issue and told again it would be escalated and wait for 24 hours for a response from Ami Ventures. After a week of wait 24 hours and sent again I finally received an email from Ami Ventures saying my issue had been forwarded to the return department and would receive an RM number within 24 hours. Never happened so phoned Ami Ventures in TEXAS from CANADA not a toll free number. Spoke with Alega R. and PROMISED an RM number within 24 hours. Nothing. Phoned Walmart.ca told it would be escalated and wait 24 hours. Got a copy of the email sent to Ami Ventures...no response. Phoned Ami Ventures spoke with Joel...promised RM within 24 hours. Nothing... Called again spoke with Sophia. She transferred to the return dept. No answer but able to leave a voice message. No response. Walmart.ca says Ami Ventures must give the refund even though I purchased from Walmart.ca. and Ami Ventures doesn't respond to emails from Walmart.ca This battle has gone on for over two weeks. Every person I speak with says wait 24 hours...nothing happens so call 24 hours later and get a new person and start over. So...exhausted from trying to return I thought I'd set up and use as a second security system. Cameras didn't work and not able to add devices to my wifi. So screwed out of $400. no return or refund. Ami Ventures is a scam company. BUYER BEWARE of third party companies.

Whose idea was it to change the conversational hearts? I always look forward to getting these every year when Valentine's candy is put out. This new look and taste is not good. They are way to hard and now have a fake taste...please return to the old way of making them...
Sincerely a very disappointed customer

My local Walmart would not cash a moneygram money order that had been purchased from a nearby Walmart and provided to me as payment for a truck. They gave me a slip of paper with a number to call, which gave no explanation. I went and got the person who purchased the money order, went to the Walmart that he bought it from 2 days prior, with his original receipts. Their system still, inexplicably to the clerk and the Walmart manager rejected the clearly valid money order. The manager called the vendor line and verified that the money order was valid, but their system would not cash it for me. They were trying to be helpful, but said there was nothing they could do. I told them this was financial fraud, and I was calling the sheriff to come file a report while the payer, manager, clerk (who was also the person who he bought it from less that 48 hours prior), and I were all there. The manger then decided to override the system, not to cash my money order, but to refund the purchaser (he got a superior's approval to refund the purchase, but not cash the money order.

I received an LG Tracphone Smart Phone as a Christmas present from my wife in December 2020. Serial# 351262763334290 SIM# 89148000006239544727 - My wife purchased phone On Line @ Walmart. Oder# 5952005906402. When I contacted LG to activate the phone, LG was unable to activate as the code was coming up " Unauthorized Purchase". LG told me I would have to go to a Walmart Store - have them re-scan the package Barcode, then call LG back and that would allow LG to continue with the activation. Me & my wife went to Walmart, explained that On Line Walmart Staff failed to scan the Barcode appropriately and LG will not activate the phone. The Electronics Department Manager from the Sheridan Drive Amherst, NY location said there was nothing they could do for us. We even made suggestions to return the phone and we would purchase a new LG phone or do a Purchase/Void on another LG phone that would provide us with an active authorization. Do we have any options to get this situation corrected? Please Advise, Thank You!

Robert & Lori Alley
558 Ontario Street
Buffalo NY 14207 Landline Phone # [protected]
Email: [protected]@verizon.net

I ordered these burners on Dec. 17th 2020 and shipment was lost. I contacted " walmart.com and Factory Buys Direct.com" and both said customer service will reply within 48 hours . Guess what has not happened? Neither has contacted me and I have no idea how to contact a living human being about situation, being everything is automated vs personal.
Things are great when you get your product, but this sucks bad. Terrible or better yet " no customer service at all". I understand that things happen that are out of control of supplier, but the least they could do is communicate with customer. It's now 1/14/2021 and still not any communication.
It says attach photo of product LOL. How can you if you have no product

In late Sept my wife stumbled over a pothole and suffered a hard fall in Walmart parking lot while looking for our car. Her doctor ordered an x-ray, $50.00 copay which we submitted to Walmart officials in early November. They responded that they were in contact with the parking lot maintenance company and waiting to hear back from them. The case manager is Jenelle Gorman, Case Manager I- General Liability
Phone 800.527.0566 x 57781
Fax [protected]
jenelle.[protected]@walmart.com
File number 9327874

I wrote to Ms. Corman on Dec. 9 requesting a resolution on this matter. As of this date I have not had a response.

Hello my name is Patricia Gaarder I had two orders one delivery and one in store pickup. Ended up with nothing. My delivery order was canceled by the deliverer saying he could not get in the building. And my pick up order just happened to be in another city. Your website is the most difficult site that I have ever, ever had to negotiate through. I would prefer to never shop there again. You're rolling down the railroad tracks with no brakes and nowhere to go. Zero for zero today. Patricia Gaarder