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Walmart Complaints Page 43 of 140

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12:04 am EDT

Walmart Wallmart Product Care Plan

Compre mi plan de Proteccion en Nov 29 del 2017 Orden [protected] para una Tablet Samsung Galaxy, la tablet de repente dejo de funcionar e hice el reclamo y la devolucion de la tablet el 21 de Octubre del 2019 me dijeron que me iban a mandar un cheque que nunca llego el numero de mi reclamo [protected] de fecha 21 Octubre 2019 llame en varias ocasiones y solo me decian que ya lo habian enviado jamas recivi nada. Nunca me contactaron para nada.

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4:13 am EDT

Walmart Loss Prevention

I'm just a concerned consumer. I spend good money at Wal-Mart.
On April 21, 2021, I witnessed one of your Loss Prevention asset protection employees, who seemed to have tracked at least two women stealing a basket- full of merchandise well. The problem was the pink- haired Latina loss prevention employee was afraid to confront them the moment they walked out the door and wanted Wal-Mart security guards to chase after the two African-American women who may have had a getaway car. I watched her berated the security guards for not doing her job. A job that she was afraid to do herself. As a former loss prevention employee myself, I know that a cowardly employee is a hindrance, a waste of wages and an indecent human being.
She should have made some confrontation within the policies of Wal-Mart instead of walking behind them, passively allowing them to leave without a word said to them; using the security guards to get themselves in a more riskier position- without regard for their safety.
The location of that Walmart is in Lemon Grove, California on College Ave.
It is my hope that Walmart will hire more responsible asset protection employees.

Desired outcome: Managerial decision

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2:13 pm EDT

Walmart Capital One Mastercard / Walmart - payment due prior to 5 p Eastern time!!!

I like being able to phone my payments in but recently was charged $28. for paying after 5 p.m. Eastern time on the due date. This is the 2nd time I have incurred this late fee although I am consistently paying my bill on the due date.

I live on the West Coast and by the time I get off work and settle my bills it is almost 8 or 9 p.m. Eastern time. My payment was due April 5th, 2021. I always make my payment on the due date and even though "the Capital One Corporation gets an approval for my payment on the due date" they still charge me a late fee because it is after 5p.m. Eastern Time. :(

This isn't right! Most other creditors give you at least till midnight Eastern Time to accept your payment on the due date.

I respectfully request you reverse my late fee. Also, please update your system to accept payments on the due date thru midnight, Eastern Time.

Desired outcome: Please reverse this $28 late charge and update system to midnight E.T.

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3:13 am EDT
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Tuesday, April 20 I checked the Walmart app for the bollard path lights. They were listed in stock at Ann Street, available for same day pick up, and the price was $4.00 each-marked down from $7.94 each. I drove from Prattville, AL to Montgomery, AL to purchase said light. Upon arrival at Ann Street, there were NO lights like I wanted to be purchased. Thi...

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1:44 am EDT

Walmart Bad experience

I woke up early to go get some groceries before I started work went to the walmart at metropolis at metrotown in burnaby after I filled up my cart I went to self checkout as I was scanning I lifted up a case of 6 pack cranberry juice I was purchasing and it broke the girl that was watching me approached me and I said can you please get me another 6 pack she said no there is no one that can get it for me I would have to go and get it myself. Are you kidding me there were tons of staff members there and all putting out stock. That was bad customer service. She was a short east indian lady chubby with short black hair was there at 730 am on monday at the self checkout area. I dropped my cart and left. What a waste of my morning. How rude and unprofessional she
Was, I will not shop there again, your customers are your number one priority and she made me feel like I was a burden to her.
[censored]ty service follow up with your staff.

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11:19 am EDT

Walmart Poor shopping conditions

As of this writing, I will no longer shop at the Wal-Mart location in Manchester Missouri. During my last visit, attempting to navigate the grocery isle was a frustrating challenge of having to compete with the large carts being used for the pick-up orders. The large carts were blocking the isle, blocking products sections or bumping into oneself. All of which was madding and frustrating.
Bottom line, I'm gone.
Thanks.

Desired outcome: none

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1:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Quality and Service

Has the quality of Walmart gone down everywhere. I have shopped at Walmart for years and now it seems their returns are getting put back on the shelf, broken or not. Half the departments don't have any employee attendance or Supervisors in store. Your lucky if you have one cashier and 7 families waiting to be checked out. I went in for 4 new tires, full additional services. They didn't have all season/ All terrain tires for my Nissan Frontier and didn't really offer any additional help to complete my needs. Maybe Walmart needs to start hiring people that want to work. Try hiring felons that show promise or raising wages to keep the energetic employees that want to help. I'm tired of waiting for assistance, waiting for 25 min to cash out, tired of poor attitudes just to get home and find out my item is broken. This has happened at least 7 different times in 2 years.

Desired outcome: Address these issues

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xactdude
Greenville, US
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May 18, 2021 1:01 pm EDT
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What's really comical about this is that you actually expected Walmart to have any customer service and any kind of quality from item made by the CCP. And all this only happened 7 time in 2 years? after the 1st time, you really kinda asked for it.

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Daylene
Wellington, US
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Apr 19, 2021 10:59 am EDT

. At 2:30 pm we bought 2 Honeywell HPA 300 Series air purifiers yesterday, April 18, 2021, in Wellington, Kansas Walmart. We live 70 miles roundtrip from the store and we are 70 and 80 years old. We opened them as soon as we got home. One was just great. The other one is USED! Filthy dirty filters clogged with cigarette smell and clogged up with black and yellow gunk! There were only 2 on the shelf and we bought them both. I called the store at 5:30 pm and told them about it. The unit powered up ok so I told them to please mail the new filters to me and I will keep the unit but we CANNOT make that trip to the store again anytime soon. I was told I had to bring the unit back for a refund. I told her that because they didn't have anymore units to exchange I would just settle for the filters. She said it is store policy that we must bring the unit back. I asked if it was also "store policy" to put used return merchandise back on the shelf for someone else to buy? All we want are the 3 filters for the unit at no charge. CAN YOU PLEASE HELP US ?

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3:36 pm EDT
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For the past several years, this store has been just going down hill. But now, it has become far worse! Many empty shelves, most all are sparse especially in the food departments. Freezer cases are near empty, and in order to make them look full, they fill them with just the same one item. They are stocking during the day, making the aisles full of cart...

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1:08 pm EDT

Walmart Selling and delivering expired skincare products

Y23505489. Order date April 2, 2021
I received a product that had expired 11 months ago.
At first, I wanted it exchanged for an active ingredient product but since I have had no response I now want my money back.
I emailed and left phone messages with no follow up resolution.
I have never used Walmart's online shopping experience before, nor will I ever again.
Another order no is [protected].

Desired outcome: Return the expired product.

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9:37 am EDT
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On 4/9/21 @ 16:32pm store # 02581 I purchased the Great Value bleach along with some other items. I noticed on the shelf that there were a couple of bottles that seem they were missing product & chose a full bottle. After cashing out I proceeded to load my trucks back floorboard. I had placed the bottle of bleach on the floor and had items around it. When I...

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9:25 pm EDT
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I went into electronics to purchase some items, my visit was pleasant. As I was paying I happened to hear a conversation going on right next to me by a couple who was a white female and black male and they had a child that was mixed. The cashier they were talking to was a black lady. I overheard with no option to ignore and heard her giving them advice on...

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1:12 pm EDT

Walmart Douglass tires

I bought 2 new Douglass tires 28 days ago. In less than 1 month the tires are nearly bald. Of course any warranty is void by alignment issues. While it is true that the car probably needs an alignment, the tires still shouldn't be nearly as worn as they are after less than 1 month(1, 000miles).

ONE MONTH!

The manager at the Walmart looked at my tires, and even admitted that they shouldn't be that worn even with alignment issues, but "unfortunately the alignment issue is going to void the warranty, and those ARE the cheapest tires we sell" to quote him.

Of course Walmart doesn't do alignments either, but you better get one!

The Douglass tire is an amazingly shoddy product made by Goodyear exclusively for Walmart. Walmart and Goodyear should both be ashamed to produce and sell such a product

Desired outcome: REFUND! But that's not going to happen. No use in them replacing with the same crappy tires.

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3:02 pm EDT

Walmart Self-Checkout Only Option

Walmart has recently implemented a new policy where there are NO regular checkout lanes with cashiers available. Everyone is now forced to use self-checkout. This is not a good customer service move. People are so frustrated they are just leaving their full carts. The self-checkout lanes are so crowded that there is no social distancing and the wait is long. I, personally, will not be shopping at Walmart until this policy is changed. My small town of Sparta has few other shopping choices, but I will do my best to find alternatives in the surrounding area or online (but not at walmart.com). I have shopped at Walmart for many years and recognize many longtime employees who I no longer see. Has Walmart laid off all of them in order to increase their profits?

Desired outcome: Reopen regular checkout lanes (more than one when necessary) with cashiers instead of forcing customers to use self-checkout.

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Larry Barocas
Westwood, US
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Mar 27, 2021 4:41 pm EDT

That’s what a $15 dollar minimum wage gets, less employees and less service

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F
4:42 pm EDT

Walmart Grocery deliver

Yesterday we placed a Walmart Order for Groceries. We ordered in middle of night to ensure timely delivery. We were told 10am and then received notice around 11 that order was delayed and new delivery time of 1pm. At 1 order still did not show and we started calling the store. We called 294 times before we got someone on the phone. Several of those calls were picked up and we could hear them chatting and giggling in the background and then the line would hang up. We worked with helpdesk to no avail as we do not want to do a refund as it takes to long to get to our card that way. We offered to have them put it on a gift card instead and was immediately refused and told all refunds are sent back in 24 hours or less which is not true as we have had to refund 3 seperate times now and it always take 5 days. This order had our childrens dinner for last night included in order and has all of our funds tied up into this order. We called today and still couldnt get through to the store and then called helpdesk and was told they would send it out ASAP. It is now 4:30 and still no delivery or update on Walmarts site. We need something done fast. I can provide the call logs showing the 294 calls placed to local store and if you look at the tickets from the helpdesk you will see they also tried calling the store to no avail.

Order # 7355211320069 Ticket# 210325-80499-0793-0001

Sad thing is they offered us a 10$ coupon to make up for issue!

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5:46 pm EDT

Walmart Grocery delivery

I place orders a lot with Walmart grocery delivery. The last couple of months they have been 1 to 2 hours late bringing my groceries. When I call customer service they blame it on the drivers and tell me to just have a nice day and wait. One customer service person asked me to pay 10.00 extra and they would get my order that should have already been at my house to me ASAP! Customer service does not care! I will cancel my monthly subscription for grocery delivery. They do not care about their customers.

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Princess Ann Dickerson
Suffolk, US
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Mar 28, 2021 7:18 pm EDT

They just want the extra $10, that's their purpose for doing this to people. And that's with your monthly subscription. They sucker you in by delivering your groceries ASAP with the free trial. As soon as you subscribe, then place your first order they will make sure you get your grocery 24 hours later in the hope that you will pay the extra $10 to have your grocery expedited. Its all a big SCAM!

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A
1:08 pm EDT

Walmart Organic Peat Moss

I placed an on-line order for multiple items within the past couple of weeks. The only order that I have not received is an order that I placed for organic peat moss and I believe it was from Espoma. I have no way to track it because I can't locate the e-mail sent to me by Walmart nor can I track it on-line because there's only one order showing up in my six month history of on-line orders. This is the 2nd person that I have chatted with about two, different issues because the problems were not resolved the first time that I complained. The person that I chatted with today, between 11:00 - 11:15 a.m. told me that they would escalate the on-going issue of receiving e-mails from a closed account, but when it came to assisting me with the problem of not being able to view my six months history of purchases, they immediately ended the conversation, which's very rude on their part, and that's not how I expect to be treated as a customer. Prior to ending the conversation, they told me that I must have made all of these previous purchases as a guest, which's not correct.

Desired outcome: I would like for someone to speak with this individual and then I would like feedback.

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11:40 am EST
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According to the text I received after using curbside pickup for the first time I was charged $183.40. When I checked the amount against my bank statement it showed I had actually paid $220.77. I immediately called the dispensers on-line number I was given. I called again FIVE times and received no call back. When I tried to get ahold of a manager I...

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10:42 pm EST

Walmart Unqualify employee

Bought a tv online on january 20, 2021
The tv arrived broken and took almost 3 weeks to arrive {was supposed to be only few days)
I started a return online and few day (still in the frame time to be return at the store as I was direct to do)
They did not accepted it (not the store employees fault) the walmart computer did not let them take it back
They send me to fedex saying I was supposed to send it back at the fedex store they couldn't accept it either (walmart did let them do it either so I got a different cod to return it at walmart store I went back to the store for the 3th time they again could "read"the cod and so they couldn't accept that either took the costumer service 3 hours to finally get someone to authorize the return of a broken tv
That I has already paid for for 3 days.
Almost 10 hours just to return a broken received tv
3 hours with my 2 years old baby (tired. Hungry, crying) waiting for walmart to do de right thing
I have been a loyal costumer for years and i'm very disappointed
With the little/none trainee this employees has on handle clients issues
Order number #[protected] vizio 32*

Desired outcome: be more considerate with your costumes if you delivered a broken tv ,take it back and give me a new one or give me my money back!!

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5:18 pm EST

Walmart 40 gallon size great value freezer slider zipper bags

I have used three of the bags and when I closed them they won't seal. I ruined a loaf of bread with the first one because I didn't realize it didn't seal. It is a box of 40 great value gallon size freezer zipper bags. Please send a replacement box or refund my money. I have bought these before and had no problem. My name and address is Malynda Estabrook, 856 Beaver Meadow Rd. New Milford, PA. If you have any questions please call me at [protected]. Thank you.
Malynda Estabrook

Desired outcome: my money back or replacement.

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10:26 pm EST
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Question Reference # 210215-010910 I never received a satisfactory follow up reply/email/phone call regarding why Pharmacy Manager at Walmart Supercenter located at 5405 South Rice, Houston, TX 77801 could not reschedule my Covid-19 Vaccine Shot which they cancelled because it was too dangerous for employees to travel to work on Monday, 02/15/2021. I sent...

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