Invicta Stores
Reviews and Complaints

Yo, so I ordered this watch from Invicta Stores for my best bro's birthday on May 30th. But when it came, the second hand wasn't moving and the bracelet was all busted up. Like, missing a pin to hold it together and everything. So I hit up customer service and they told me to send it back for a new one. But it's been a hot minute and I still ain't got the replacement watch.

I'm super bummed 'cause now I ain't got no gift for my homie and I'm straight up embarrassed. Like, come on Invicta, get your stuff together and send me a new watch already. I don't know what the hold up is unless they're trying to fix the busted one instead of hooking me up with a brand new one. But if they do that, it's gonna be some refurbished piece instead and that's not what I paid for.

So listen up Invicta, I need you to get on that and get me a new watch ASAP. 'Cause I don't want my bro thinking I got him some janky refurbished watch for his b-day. That's just not cool. But if they can hook it up quick, I'll be willing to forgive and forget. So make it happen, Invicta.

Watch from invictastores.com that I ordered arrived goofed up. Didn't know what to do since it was my first time buying from them and no other dealers of Invicta brand existed near my area. In the end, I reached out to Invicta store service wing and told them about watch's faulty features. They claimed it defective since, even with their comprehensive instructions, there was no way to set the date and the time was okay. They transferred me to the sales division, who very first asked if I purchased it from Ebay or what! I told 'em with some push that I grabbed it from invictastore.com itself. The sales agent then proposed me whether I wanna return it for replacement or money back. Since it was the only piece and I couldn't find an official dealer around, I settled for refund. Then, they mailed me a FedEx return label, which came in handy for me. And the sales rep, boy he was so helpful and never once hung up until the e-mail appeared in inbox. I packed up my watch, made my way to FedEx outlet and sent it. Today is Friday and purchase payment hasn't been refunded yet, although FedEx delivered watch on the Tuesday to invictastores.com. I'm giving them few more days to process and make it right. If things don't go my way, I'm reaching out to my credit card company. That's all I've got to say about my experience with Invicta stores.

I done went n' bought me two watches from Invicta Stores, both with that invincible guarantee. But to my dismay, both watches came with faults and I ain't too pleased about it.

The first watch I got was that vintage quartz movement with the black leather strap. When I opened up the box, I saw that the crown was broke. What a letdown! I done sent it back for a replacement, but ain't heard nothin' yet.

The second watch, which was that I-Force with automatic movement, had a tiny hair on the underside of the quartz above the dial (you know, inside the watch). There were a few bitty dust particles visible on the dial as well. But when I got in touch with customer service, all they told me was to wait until the 30 day window was up so I can use that invincible guarantee for a replacement or upgrade. I didn't appreciate the attitude either - they didn't seem to care about my frustration and didn't even bother to apologize for the problems.

If they don't handle this properly and make it right, I ain't ever gonna buy from them again. And you best believe I'm telling all my watch community buddies to steer clear too!

Can someone please fix this mess and help me out? Much obliged,
Casey

This store is not good at all. I waited for ages to get my purchase, and no one in customer service could even bother to pick up my calls for at least 30 minutes. I even tried hanging on with hopes of someone answering, but they never did. I finally sent an email and got the same response that was given to me while I was on hold.

It would be so cool if they could allow people to leave their call back information instead of keeping customers on hold for what feels like all their lives with no one to pick up.

The price was good, and the watch I ordered was all that I expected, but my advice - you should order your INVICTA watches from an online 3rd party that is reliable so you can easily reach them whenever you need help with your purchase.

This is honestly the most frustrating experience that I've had in years while making online purchases. I even thought of contacting my credit card company to cancel the transaction due to the long wait.

Although I understand every store receives high volumes of calls during the festive seasons (read: holidays), it's only right that you have a plan in advance to service customers. I'm writing this review hoping that it helps them improve their customers' experience of doing business with the company and they can work on their faults going forward.

I gotta say, I'm pretty disappointed with my recent experience with Invicta Stores. I've been a loyal customer for over 15 years, spending up to $1000 on watches each year. But now, I'm not so sure that I want to continue doing business with them.

Let me tell you what happened. I recently placed two orders on 5/12 and 5/13. On 5/15, I noticed that the price of two of the watches I purchased had gone down. I was excited to find out that Invicta has a policy of giving a credit if items are sold at a lower price within 3 business days! I attempted to receive this credit, but ended up speaking to someone who was pretty rude to me. That wasn't a good start. I then tried emailing Invicta and was eventually in contact with someone, but they have stopped responding to my messages. Talk about poor customer service, right?

To add insult to injury, when my 5/13 order arrived, one of the watches was a Star Wars c3po but it arrived in a Marvel case. I was pretty disappointed, naturally. So, I contacted Invicta to ask if they could exchange the case for the correct one. But they refused to do so! They told me that they are out of Star Wars cases, but I can see that they are still selling them on their website. What's up with that?

I've had enough of Invicta's shoddy customer service and I'm not going to take it anymore. I've decided that I won't be buying anything from them in the future, and I'm going to let my friends and family who are Invicta fans know about my experience. Honestly, this kind of treatment is just unacceptable. If anyone from Invicta wants to talk to me about this, I can be reached at ***153. But I'm not holding my breath.

Me open the box and something missin from the watch. That thing that make it go when you push button A. Found it in the box but had to fix it myself cuz don't wanna deal with Invicta customer service. They no good. I'm old and been around a while so I know bad customer service when I see it. And how could they not notice that the arm was missing when they packin the watch? I got lots of Invicta watches from lots of places but Invictastores is the worst. Lots of broken watches and bad customer service. Don't waste your time with them.

I had a really hard time ordering from the Invicta Stores website, everything was sooooooo slow and the images would take forever to load. So when I finally placed my order, I decided to pay $30 extra dollars for expedited shipping cuz I wanted my stuff ASAP, you know? But it took FOREVER to arrive, like nearly a whole month! I was so annoyed and angry, I had to reach out to customer service and I didn't even get a response for DAYS. And when I tried calling their hotline, I was on hold for like, ever, and their robot lady was driving me crazy. I couldn't even talk to a real person!

I ordered a really special watch for my mom for Mother's Day, and even though I got it two weeks ahead of time, it STILL arrived late! I was so embarrassed and disappointed that I didn't have a gift for my mama on her special day, especially when I had worked so hard on finding something perfect for her.

So yeah, Invicta Stores really needs to get their act together, like seriously. They need to fix their website, get their customer service to be more responsive, and improve their shipping times. They gave me back the extra shipping fee, but that ain't the point. I paid for expedited shipping so I could get my items on time, and they dropped the ball big time. Come on Invicta, you gotta do better than this!

So, I went on Invictastores.com and ordered a sweet watch, but unfortunately, it took forever to get here. I waited 14 days and still hadn't heard anything about shipping updates. I shoot them an email, then got a response the next day telling me about my order's progress. Another week goes by, and the watch finally arrives-- and to my dismay, it's the incorrect watch! Even with the right model number (1328) on the back, it was the wrong one! I got pretty heated and headed over to the website to search for the watch I had ordered; it was listed under 1328, alright. I sent in a message to customer service to tell them about my issue and waited. And waited. A whole week went by, and still no reply. I got fed up and called, but they had me on hold for 35 minutes! I eventually just hung up and sent in another email telling them how bad this whole thing was. Their website said they'd respond in 24 hours, but they lied to me! I decided at that point I was just going to send back my misfit watch and get a refund due to their abysmal customer service. They finally send me a return label-- but I'd already lost 12 bucks in shipping and needed to get to a UPS store to send it back. I would have to pay those fees for returning a product that was incorrectly sent to me! I decided to just keep it and try to sell it on Craigslist instead. My advice? Go somewhere else to buy your watch. Invicta Stores, you disappointed me. I won't be back.

I have to say, I am extremely disappointed with Invicta Stores. It appears that the team responsible for building and running this website has done a terrible job. I can't help but feel cheated out of opportunities to purchase discounted merchandise, and it's all because of the constant freezing that occurs during checkout.

No matter what device I use, whether it's a tablet, phone, laptop, or desktop, I always experience freezing during checkout. This causes me to lose out on the chance to purchase products, and my frustration levels go through the roof.

I am not the only one who has experienced this issue. Many of my fellow collectors have also expressed their frustration, and we have all gone on a search to find alternative options for buying Invicta watches. If necessary, we will even switch to other watch brands as long as we can avoid using the people who operate the checkout software and servers for Invicta stores.

What irks me most is that Invicta Watch Group still retains the services of this website despite all the issues we are facing. We have not received any compensation for our losses, not even an apology. It is unacceptable that this problem has gone unaddressed for so long.

When designing websites, it is crucial to keep in mind that not everyone is well-versed in web design and operations. Many users do not possess degrees in software engineering or web mastering. It is important to make the checkout process as simple and user-friendly as possible, while also making sure to buy enough servers to handle daily business and any additional traffic that may come with sales.

In conclusion, I would caution anyone against using Invicta Stores until they fix the issues with their checkout system. It is simply not worth the frustration and disappointment that comes with losing out on discounted merchandise.