Walgreens review: Would like a response to see if anyone cares at Walgreens.

Nine times out of ten, the service at Walgreens on Hampden Ave., in Denver, CO is terrible. I've been put on hold for more than hour today trying to talk to the pharmacist. This unacceptable wait has happened more times than I can count. Oftentimes, when I’ve been on hold and waited for 30 minutes, I will be disconnected and have to call them back to be put on hold again. Half the time, the drive thru is closed. But I keep giving Walgreens another chance and another and it just gets worse. It’s the closest Walgreens to my home but the convenience is not worth the headache.

Once when I was on hold a person finally came on the line speaking gibberish trying to imitate an Asian accent. This rude person then giggled and hung up on me. This is not only unprofessional but bordering on abusive. I don’t know whether the pharmacy staff is totally incompetent, understaffed, burned out, or “quietly quitting” due to burnout. Or maybe they just don’t care and there is no accountability. It’s unbelievable.

This is the scenario I always get with them. Waiting a week before I can get my prescription filled. I will refill a prescription online about a week in advance before I’m completely out. The website tells me it will be ready the next day. It never is. I’ve signed up for automatic refills and I’m never notified by text. When I call the pharmacy to find out the status, they tell me they're working on it. 9 times out of 10 when I call, same scenario, they're working on it. They will tell me they're waiting on the doctor to approve it but when I call my doctor, they tell me they've already approved it. I’ll call Walgreens back and tell them my pharmacist has approved the prescription and they’ll tell me they’re busy but it should be ready for pickup shortly but it rarely is. Many times, the pharmacy has told me it is ready but when my husband goes to pick it up, it isn’t ready and he has to wait over an hour at times.