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Walgreens review: Prescription mistake

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Author of the complaint
3:21 pm EDT
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Date of incident 7/25/2022

I feel it's important just to stay AWARE

Walgreens On Nappanee and West Lexington, in Elkhart, Indiana.

My... I assumed... b12 script was due for a refill. I had it on automatic refill.

I waited. Said insurance wouldn't pay it. okay. NOT expensive script.

Then I check again... CANCELLED!

Then... I get a call from the pharmacist explaining to me I NEVER needed it!

I was saying but didn't my doctor order it? Has his name on it. I was confused. Even after talking to her to explain it to me. So, I notified my doctor as to my confusion. So yes, they DID contact me.

My doctor informed me that WALGREENS made a MISTAKE and I don't need it! Then I thought. Thank GOD it wasn't a DRUG!

So — I NO LONGER get my prescriptions filled there.

I resolved it myself after the pharmacist talked to me. NO more business from me!

Any Elkhart residents reading this, check your scripts CAREFULLY if you use them.

They never used to make serious mistakes like this. New management...

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