Walgreens review: Pharmacy

Consistently does not contact prescriber for refill approvals. Month after month after month.
300+ complaints on local Nextdoor app. All say the same thing "avoid Walgreens on Hampden and Poplar at all costs"
I waited 3 weeks for a refill for an antidepressant. Not a good drug to go off of. When I asked for a partial refill full, I was told they would need to get the prescribers approval. What? Why would they need to get approval for a partial when I need the entire script filled? I talked to my doctor 4 times and he was said he was never sent a request.
Instructions on Adderal - take one cap at bedtime. Glad I knew better.
SOP - turn the phones off. I overheard the pharmacist say they are no longer allowed to do that. And I quote, "we no longer turn the phones off. Now we answer them and put them on hold. After about 5 minutes, they usually hang up". This morning I called and there were "more than 3 callers ahead of me". I put the phone on speaker and while I waited, I took a shower, dried my hair and cleaned the bathroom. When they finally answered the call after 52 minutes, they hung up.
I was told a month ago that the pharmacy brought in an after hours crew to help them get caught up and 1, 000+ prescriptions were deleted. Yesterday when I dropped one off, told me it could be several days because there were 900 prescriptions ahead of me. What if I had just had major surgery and was in extreme pain? Wait for days? This did happen to me 2 years ago when I had a 5 level back fusion.
I could go on and on. I'm sure you are wondering if I enjoyed being tortured? I must. We travel a lot and it was nice to pickup a refill almost anywhere (Except Hawaii). My biggest fear in moving all of my scripts is that my scripts would disappear into never, never land.
There is no longer any resolution for me. I'm taking a giant leap and moving everything (and I take a lot of scripts).
Please use my comments to help the rest of the customers of this Walgreens, although I expect the problems will go away soon. CVS is opening up down the street.
Thanks for listening. Please help remaining victims.
Store manager, Ben is aware of the problems and is doing his best to resolve them. You need to give him a big raise to stay.

View 0 more photos