Walgreens review: On hold 1hr 40min then was hung up

9/12/26 2:14-3:45pm & 3:50pm

I was on hold with my local Walgreens Pharmacy (Bainbridge Island WA) for 1hr & 40min when finally someone picked up mumbled something and then I was disconnected (hung up?).

I called the store for help; I didn't want to wait another 1.5hrs. This time I had to deal with the phone menu and couldn't figure out how to speak w/someone. It kept telling me to look up my local store online.
Finally I spoke with a human being in the store who was able to connect me directly to the pharmacy. (yay!)

Here I encountered more difficulties. At first she gave me a run around but eventually was able to help. At the end I mentioned that I needed to share what had happened when I was on hold, and she hung up on me.

The only reason I use this pharmacy is because of the drive up window. I'm disabled and it's difficult for me to get in and out of my car.

Terrible customer service.