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Walgreens review: Breakdown in service

C
Author of the review
6:26 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally raise a concern regarding the level of customer service at the Walgreens location on Scales Street in Reidsville, NC.
I have been on hold for over 1 hour and 20 minutes while attempting to reach the Pharmacy for assistance. This length of time is not reasonable, especially for a pharmacy where customers may be calling about medications, prescriptions, or time-sensitive health concerns.
I understand that stores can get busy, but a wait of this duration reflects a breakdown in process. I would appreciate a review of this issue and any actions being taken to improve response times for customers.

Claimed loss: My time. My ability to fill my prescription in a timely manner.

Desired outcome: I would like a call back from pharmacy. If they do not reach me the first time, I would expect them to call again until I am reached. I have called them for several days; they can reach out to me now: [protected].

Confidential Information Hidden: This section contains confidential information visible to verified Walgreens representatives only. If you are affiliated with Walgreens, please claim your business to access these details.

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    +1 (800) 925-4733
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    200 Wilmot Rd, MS â„– 2002, Deerfield, Illinois, 60015, United States
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Walgreens Category
Walgreens is ranked 5 among 103 companies in the Retail Stores category
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