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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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12:20 pm EDT
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Walgreens The nice brand candies.

The nice brand cinnamon candies that you carried in a one-pound bag, are the only thing I have ever found that helped my throat. I have asthma, and a touch of COPD. You no longer carry these candies. You have a different cinnamon candy in a 7-ounce bag. They are not a mild cinnamon; they are quite harsh. Please advise where I can purchase the old style

Desired outcome: To purchase the same candies, you had in the past.

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5:37 pm EDT

Walgreens Pharmacy Messed up

Hello My name is Danette Brown I put my sons meds in about two weeks ago, and didnt get them until last Thursday. Due to the delay my son went in the hospital from not having his meds. When asked why it took so long for the meds I was told that when i sent it in, that it was put in to be ordered. My son has now been in the hospital for more then 2 days now, and they still dont know when he will be coming on. this happen in the harlem walgreens on 145th and brandhurts

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3:41 pm EDT
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Walgreens "pharmacist" LOUD PUBLIC VERBAL PERSONAL DISINFORMATION

MY HUSBAND DROVE 50 MILES TO UPDATE A NEW CREDIT CARD NUMBER IN PERSON AS THE ONE ON FILE I USED DAY BEFORE WAS REJECTED BECAUSE AARP JUST CHANGE BANKS REACENTLY. WHEN HE ARRIVED, TO UPDATE INFO HE WAS STUNNED AT THE VERY, VERY LOUD INACCURATE, DISINFORMATIONSHE SHARED WITH HIM AND EVERYONE ELSE IN THE STORE AT THE TIME,"I HEARD YOU KICKED HER OUT OF THE HOUSE, GETTING A DIVORCE, I THOUGHT SHE WAS SCAMMING YOU BY USING YOUR CREDIT CARD SO YOU HAD TO COME IN...;;;He immediately called to me; within 1/2 hour I entered store discreetly asked aka if she mention divorce or anything else to my husband while he was there shortly before? stopped what she was doing and as she walked away with her back to me, "I DON"T GET INVOLVED IN PEOPLES PERSONAL LIVES, "asked if I would like to see a store manager, turned around to other employees and said "I DON'T THINK THERS ANY MNGRS. WORKING TODAY IS THERE?"how it was denied, (I do not know that person, what she said was not only personal but totaly INACURATE. MY HUSBAND WAS FURIOUS, EMBARRASED, ect, how dare she...

;

Desired outcome: this employee SHOULD NOT WORK WITH PUBLIC ANYWHERE!!!!!!!!!!!!

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2:42 pm EDT

Walgreens Website www.walgreens.com

After many weeks of being put off, excuses, being transferred more than 15 times, put on hold forever, it seems that nobody can resolved my problem.

I need a QR code to print my Covid 19 vaccination record but get an error message. Red banner at top says We're sorry. We're not able to generate the QR code due to missing vaccination date(s). Chat with us now for assistance.

The chat option is a joke. They can not help. Going to the pharmacy, still to no avail to remedy this problem. They told me to wait 24 hours, it has been weeks.

I have spoken and repeated the problem I am having to at least a dozen different people who man your phone lines and they just keep transferring me to different departments. The pharmacy where I got all the vaccines tell me every date is in the system. I have cleared my cache, history, logged in and out, tried 4 different browsers (all with the same results and error message).

Desired outcome: Please repair your website at:https://www.walgreens.com/hcimmhealthrecordui/vaccination/covid/19/digital-dose-card?source=vaccineHistoryIt does NOT work!

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1:28 pm EDT

Walgreens pharmacy

My doctor’s office called in a prescription for a new medication to Walgreen’s and I went and picked up a bottle of the pills. Once I got home, I saw that the bottle said it was for 1x daily, but my doctor and I had discussed that I would be taking this medication twice a day. So I called my doctors’s office to get them to send in a corrected prescription for taking it twice a day. My doc’s office agreed it was a mistake and called in the NEW prescription for 2x daily to Walgreen’s that same day. several weeks later, my pills were almost gone, so I went onto the Walgreens app to have it refilled. However, the app said that I would be refilling it earlier, and the insurance would not cover it. So… I called Walgreens and spoke to someone there in the pharmacy department, who told me that they did have the new prescription on file for the new dosage of twice a day and would take care of it. I told them that it needs to happen soon because I was almost out of pills and I would need to have it by that same evening or I would not have my evening dosage. I know I should have called before, but typically, I always have one backup of medication in my cabinet, so when I got low, I assumed that there was still another bottle in the cabinet. Also, this back up is usually there, because Walgreens, via their app I use and texting will alert me when another Nother refill is due and I automatically go and refill it right away when that happens. So it’s a system that should work. However, it did not in this case. I was almost out of meds that were helping to control severe stomach pain. I waited and waited. Finally, after seeing that the refill was not even being processed yet, so it showed that it was received, I called Walgreens again the following day. In addition to a horrible phone system that makes it very challenging and time-consuming to actually reach a pharmacist or anybody in the pharmacy department, when I did reach someone in the pharmacy department, and explained what had happened and what the continued issue is, that I still needed my new medication for pain, I received no acknowledgment that anyone had done anything wrong, nor an apology. And… I was hung up on. so I called them back and spoke to someone else in the pharmacy department and they finally told me that they would call my insurance and that the new dosage had never been called in by Walgreens so therefore the medication was not refilled on schedule. A little while later, I received a phone call back from Walgreens pharmacist, the same person I have been speaking to on the last call, and this person told me that insurance had told them that they could not override the old prescription for the new twice a day dosage without me, calling them myself. that wasn’t his fault. Of course, I know that. But it was still frustrating. So I called my insurance company and went through with them as well, and then called Walgreens back again. I was told that the medication would be available soon and that it was now being processed. I still need to go and pick up the medication, but I am waiting a little longer to ensure that it is actually there when I get there. I have literally been told it is available and driven over there only to find out that the medication is not available yet. And I know that things happen. People are busy, and I know that the labor force has been difficult to keep on staff over the past year or two due to the pandemic. But this is basic customer service that is not being taught or trained when people are hired. There should be acknowledgment of mistakes, and there should be apologies, and there should be empathy, and there should be responsiveness. None of these things happened. And your phone system is terrible. So please, please make some adjustments across the board to help people when they need their medication‘s rather than hurt them and drag it out for days. This was not a fun experience for me. And it is not the first time. In fact, it is probably the eighth or ninth time that Walgreens has messed up my prescription for no apparent reason. Please work on your training methods and please work on your phone system so that a person can call and reach the pharmacist without having to jump through a bunch of hoops, or get disconnected. I am not going to identify myself because I am afraid that I will be treated poorly when I go to this pharmacy again. And I’m not going to identify the people that I spoke to at Walgreens or at the insurance company because I don’t believe that they should be personally held responsible for poor training practices. Please pass this along to the management. These are the people that need to make the changes.

Desired outcome: for you to listen to my complaint, and pass it along to management, so that they make changes in their training as well as in their phone system. Basic courtesy is not being used.

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12:27 pm EDT
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Walgreens Service at walgreens and the damn app

Your app should be easy to use not so hackers can cancel the app it’s taken me 5 days to get my heart medication and somehow my clodideral was canceled after it was put through and got into app after four days trying to get my heart medications and I told them I take two card overall pills a day they know that but they give me a refil of thirty ? How dumb ! If it’s twice a day and there’s thirty days in a month twice a day it’s 60 ? So why can’t anyone get it that I need my heart medications all not just some of my medications and I take idosorbide 60 mgonce a day I take clodideral (plavix )and I take adverstaton 40 mg. Once a day I take cardiveral twice a day 6.25 twice a day ! i take isosorbide 60 mg once a day I take trental three times a day and I take lindinapril once a day I shop at Walgreens on Boulder and Russell just to get the app set up and try to order my medication it’s so difficult ! It’s not even funny when you have to have Open Hesrt Surgery you’re not supposed to stop taking your medications ? I have to have OPEN HEART SURGERY ! My medication for my muscle spasms ! And for my heart as well I Piaf 35 dollars for two medications to be delivered and they were on the bottom leval of apt complex ! Nobody was helpful but the guy on Ann and rainbow who got it set up for delivery somehow it when’s back to Boulder and Russell Abe. In Las Vegas and Boulder is [protected] ! I’m so pissed off and stressed out I’ve been trying for months to get my medications delivered ! Then yesterday it says it takes one two two days for my medication to be delivered !? I’ve already gone without it for 5 days now and my god I’m hurting and having to tske my nituallingusl spray to keep my heart from hurting ! If someone takes life saving medication s it should not take so long to get app set up it should be hsck proof ! Now I know how a thirty year old walked away with two full bags of medication s because they sell the medication there a gang and he was smiling as he walked away at concord salvia location in ca. people get hacked and some uound dude gets the medication on there account and Walgreens was so stupid to give him two full bags to the top of medications I was shocked and wanted to report to dea ! I was pissed because I was trying to get my heart medication it took 5 months ! That was about 1 or two years ago ! In concord ca. 94585 ! My heart medication was stolen with all my medications ! Now I have to wait for my heart medications to be delivered and hoping I don’t have a heart attack ! [protected] ext 36 Boulder highway apt 36 and bldg .M Las Vegas Nevada the Walgreens on russel and Boulder in Las Vegas [protected] .I live at 5600 Boulder Highway M-36, Las Vegas NEVADA 89122 I need my heart medication ! And I pick up my Valium I get a medical ride to pick it up cause it cost money ! Just as I did with the permethrin and ivermectin ! I’m totally upset free delivery my [censored] ! I just found out after months 5! For to get this set up and they say oh no it takes 1 to 2 days for it to be delivered and I paid 35 dollars for two medications delivered and thrown on lower leval and niehbors give me my medications my niehbors bring it they said it was on the grass downstairs ? Not to my door to lazy to walk up to the third floor ? I’m so upset !om Sheryl Lynn monaco [protected] exstenstion 36 and cell is [protected] and email is [protected]@icloud.comGET IT TOGETHER This is Someone’s life ! They should have told me it takes 1 to 2 days to get it delivered months ago ! And they don’t bring it to your door and that the app sucks ! The truth the whole truth and nothing but the truth Sheryl Lynn Monaco

Desired outcome: I WANT TO LIVE ! I NEED MY HEART MEDICINE ! Cardiveral and idodorbide& Adverstatin . Out come FIX THE STUPID APP ! so this doesn’t happen to others !!! Elderly people couldn’t deal with this it’s a shame !

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2:57 am EDT

Walgreens vaccinations

10/12/2022 store Rinconada Las Cruces NM 88012

I was refused my flu shot because you said it was fine to take covid and shingles vaccination together. And i had bad reaction. Never in 20+ years have I had a reaction to anything! Now you refuse to give me any vacs at all. You have no idea how much money i use to spend at your store. I tried to explain to worker at pharmacy but they refused to listen, You help to make this world unbearable. There was reasons a cut and dry policy is horrible. When making the appointment you never mentioned anything waste of my time, gas and energy! Other option are limited unless I move to another pharmacy. The lady was rude this is not fair.

Desired outcome: GIVE me my vacs if i ever come in again! How do you fix it? Very Disappointed.

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12:15 pm EDT
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Walgreens Service

I called in a prescription friday. It was filled on saturday and I picked up monday. I even asked for a rush on this because my husband didnt tell me he was out of the medicine. When I picked up yesterday and got home it was not the prescription that I called in. I called and was hold for 2 hours and couldnt wait no longer. I have even called again today and so far been on hold 49 minutes. This is the walgreen in dundalk maryland on holabird ave

If my company didnt have a contract with walgreens, I would definately move all of my prescriptions. I was very sad when I had to go there because I had heard alot of negative vibes from that location... Ive given them a chance and it was the wrong one.

Ive now called my drs office in hopes they can get this called in today and be correct.

My husbands name is stephen malloy birthdate 1/8/75

My email is dana. [protected]@gmail.com

Dana malloy

443.801.2496

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3:03 pm EDT
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Walgreens Vaccinations, customer service

I tried to get my flu vaccination at the Walgreens in Port Jervis, NY, #19500. I have Medicare Part B, and was they didn't accept it and it would be $100 if I wanted it. I left, and have gone through their online chat to no avail, as they refer me back to the store which is where the problem is. Emails with Customer Relations have gone nowhere, as they just say someone will get back to me, which never happens. According the the CDC vaccine website, this store, provides Medicare recipients flu shots at no cost. I cannot get an answer at any level at Walgreens about this. This should not be difficult, and I can't believe no one at Walgreens can answer this.

Desired outcome: Be able to get an answer on this, and better yet, my flu shot.

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11:44 am EDT

Walgreens Behavior of walgreens pharmacist

I am a recovering addict of pain pills. I became addicted to them after an issue with back pain and when the refills ran out I began purchasing them illegally. I got tired of hiding from everyone what was happening and got help from an onlne program using suboxone. No one knows that I am taking this medication and I prefer to keep it that way. Not even my husband knows. I filled my prescription at the walgreens down the road from my house. After my session with my online provider, she sent in my refill. When I called to find out when my prescription would be ready because I pick it up when I am not with my husband, the pharmacist told me I still had 3 days before I she could fill it. I would not have any for today the 10th of October. She told me to call back on Sunday, yesterday. I didn't call back because I was with my husband and I explained that he doesn't know I am taking this medication. I asked my provider to call, and she did. The pharmacist told her she wouldn't fill it until yesterday. Well today, I called and I was told that the "pharmacist is still reviewing it and that it would be a few hours". I was supposed to take this medication at 9am this morning. I find it absurd that a pharmacist can hold a medication that has been legally prescribed and that I need. How unprofessional! How unethical and just downright wrong! This pharmacist is located at 16900 E Colonial DrOrlandoFL32820. I would like this addressed and I will be looking into how I can complain against the medical board as well.

Desired outcome: I want this addressed.

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10:09 pm EDT

Walgreens I'm complaining about the treatment of Yvette in my last visit to Alburquerque Pharmacy.

Yvette was very arrogant and disrespectful with me and my wife. I'm a loyal client of Walgreens for more than 30 years and i never i had happened to me. When i called Yvette she ignore me and immediately she insulted me and my wife. You don't need employees like this lady. Please let me know if you need more information about this sad situation. Thank You for your consideration.

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5:13 pm EDT

Walgreens Mary - cashier manager out-of-control behavior

At about 5:47 pm (PST) on 10/05/22, I as a customer had the great misfortune of encountering Mary (alleged manager for cashiers) at the Walgreens (#10948) at 33060 Antelope Rd., Murrieta, CA 92563.

I was there for over 20 minutes prior. The chain of events: I returned 3 "large" hair clips with receipt ($4.99, $5.79, $4.99) as they were not "large" and would not hold my hair. I was also there to purchase two boxes of hair color (2 @ $11.99 each).

A man was at the register. He could not get the system to recognize the SKU number on the package despite I clearly had the receipt from the day prior. He called his "manager" Mary over. Mary was very unpleasant - to such an extent, that even an employee apologized the next day for what I was subjected to by Mary and her inexperience and irritation, and my great wait time. I appreciated the support and recognition the next day as the first encounter with Mary was not professional. Nevertheless, I waited for almost 20 minutes while she fumbled in frustration and irritation. The end result on 10/5/22 was that I paid for my hair color at $23.98 and received my refund for which she collected my receipt.

On that day when I arrived home, I noticed that Mary did not give me my $5 discount which was on the signs if I bought 2 boxes of hair color! I saved my receipt and put the color back in the bag.

On 10/6/22 @ 5:41 pm (PST) - 1 day after, I purchased 2 products - $12.99 and $5.99. I asked the clerk to use my $5 discount from the day before. I was informed I only had $1 and NOT $5. I said I was supposed to from the transaction with Mary the day before. The clerk watched the day prior and noticed that I encountered an unprofessional situation.

On 10/8/22 at approximately 6:45 pm (PST), I entered Walgreens again to find Mary at the counter again for the 2nd time. I showed her my receipt from that day. She LOUDLY repeatedly argued that: (1) I was there during the day [my receipt clearly shows evening]; [2] she had given me the $5 credit [when clearly she had not!]; (3) that I made 2 separate transactions that day [clearly they are on 1 receipt and not 2!]; (4) that she was right and I was wrong!. She took about 15 minutes berating me in front of other customers!

I tried to show her the receipt from the day I first encountered her to show

her that the transaction was not on a separate receipt. Even after showing her, she argued and said I was wrong! Very loudly I might add! I showed her the receipt the day after showing I ONLY had $1 and NOT $5. Mary LOUDLY argued I was wrong and that she gave me $5 but she would give me ANOTHER $5. She kept this up for 15 minutes! She kept up arguing I was in there during the DAY loudly when the receipt clearly shows early evening on all encounters.

I told Mary I left my return receipt in the car and would do them at the same time. She held my receipt and LOUDLY said I would do the first one NOW!

She was demeaning, impolite, loud, and extremely unprofessional.

FINALLY, at 7:00 pm (PST) on 10/8/22, she said she issued the $5 credit for the two hair colors purchased. She continued to say it was ANOTHER $5. Privately away from the store, my kid told me she may have pocketed the first one.

I told her she needed to print it out for me as I could not believe her just telling me since I never got the first one. She printed it out at 7:00 pm (PST).

NEXT, at 7:09 pm (PST); on 10/08//22 [the same night], Mary returned my drops for $5.99 purchased on the visit on 10/06/22.

I have saved all receipts. On another note, she gets very frustrated and does not appear to know what she is doing on simple purchases and/or returns.

The first night I was there, she also became agitated with me when I tried to put my phone number into the pad. It kept kicking it out. After 4 times, I turned it to the male clerk and he had the same problems many times before it took.

And on 10/8/22, Mary had problems with the system again. She blamed it on a power outage earlier in the day. I told her the system had issues the first night and then she remembered. She had me put my card in numerous times for the $5.99 refund and Mary finally realized the $1 credit I used could not be returned to my credit card after having me try 4 times! She finally realized she would have to give me a store credit card and the balance of my refund to my credit card. She should not have this position. A concern is also is she taking the rewards for herself or someone else if they are not in the customer's account?

PHOTOS of receipts are provided. Clearly none of them show my $5 rewards [to which I am entitled per posted store signs] EXCEPT the single one Mary printed. I am not sure if it was really posted to my account as the transaction after for my return also does not show the $5 rewards!

If you have trouble viewing, please contact me at [protected] and I can email them. My email is [protected]@gmail.com. Thanks!

Desired outcome: Mary should not have this position: (1) does not understand simple things relating to transactions (2) anger issues taking it out LOUDLY on customers (3) lack of experience, knowledge, and people skills (4) no customer relations skills.

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8:14 pm EDT

Walgreens Pharmacy

Tried to get a resolution to a problem when I Phoned them at 4:45 for 2 very simple problems. At 5:10 they still could not fix, or have a solution to the mistake made by the Pharmacy. I was told by Alex that they closed at 5:00, so he could not help me solve the problem. The problem is with my insurance. When my 10 prescriptions were picked up, by a friend, the lady at the counter said my insurance was used on all prescriptions, well, I found out when I went over them they were not. I was told by Alex, when I phoned him, that it was my problem not theirs, I need to work it out with my insurance company. I have dealt with other Walgreens in other states, and this mistake has happen before. I bring in my receipt, and the fix the problem, but Alex said that couldn't be done.

Desired outcome: My insurance needs to be run to pay for the prescriptions, and large amount needs to be refunded to me.

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9:55 am EDT

Walgreens New black manager at 5115 south peoria store

I was in this store yesterday on Friday Oct 7th, 2022 and I had to get two shots - covid and shingles and I bought some things in the store.

The manager who is a black man and new was following me all around the store like a common criminal. May's Drug Stores when it was around years ago and because of their rotten attitude they went out of business. If he thought I was a thief he could have told me to leave my cart behind the counter. I would have been glad to do so but no he was following everywhere I spying on me, thinking I'm going to steal something. No store manager should act that way, like a stupid security guard. It's disgusting, rude and unprofessional. I have been going to that store ever since it's opened. The sales girl knows me and she did not say one word in my defense. I am a 69-year-old retiree so I must walk around with a cart, otherwise I will fall. I have been ill the past four and a half years so I don't come that often but when I do I would like to take advantage of the coupons . They may be suspicious because I use a cart but I've never been arrested in my life. I have no criminal record. I have a college degree and I have an impeccable reputation so why is this manager forming conclusions about me and he was an [censored] when he was assisting the pharmacy. Very rude. If you would like me to take my business elsewhere, I will. CVS treated me badly too and in a different manner. They refused to flag my new medications because the nurse practitioner I was seeing at the time poisoned me with Lisinopril without my consent and I have this dangerous condition, maybe Candida in my stomach for the past year and a half. CVS refused to tell m if I had new medications because the nurse gave me four medications without consulting and by right she should be in jail for malpractice, when I asked him to. So I quit going to CVS years ago and went to Walgreens. But if you don't want my business, I will take it elsewhere unless it's manager is centured and I will get an apology from him, for his unprofessionalism. In a formal letter and also an apology when I go back to the store. If this is not possible, I guess you don't want my business.

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7:42 pm EDT

Walgreens Charge twice can’t purchase groceries now till later next week cause

I git charged twice for my one prescription so now I can’t go buy milk n food I’ll have to wait 2 to 5 business days wtf it took y’all 2seconds to take from me I’m not gonna get a I’m sorry here’s 10$ reward card for Walgreens fault it’s a [censored] me n you know it’s a Motha [censored] Walgreens. This is so wrong in so many ways you could atleast give me a 5$ card to only use in Walgreens but damn I’ll just be happy to get my overcharge back n I told the woman before she charged me again but insisted she knew what she was doing, Walgreens should be ashamed of them selves if it would thrown me in overdraft Walgreens would have been paying that as well. I’m so unhappy with 39083 Walgreens

No I didn’t read anything because it wasn’t put in front of me n I’m not clicking on anything but send

Desired outcome: Something for taking my grocery 70$ make me go without food till I get refunded this isn’t right, you can put my money back as quick as you took it I do Not understand

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11:01 am EDT
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Walgreens Walgreens, 902 Pelham Road, Greenville, SC

Hello,

I want you to know that the pharmacy at this location is not efficient at all. The staff tells you different instructions on paper and an appointment doesn't mean anything at all. My husband and I went to this location for vaccines and it took almost an hour to get a flu shot. I signed up online for a shingles shot a couple of weeks earlier and when I arrived they told me they didn't have it in stock. The drive thru usually has a line and takes a long time. Needless to say, this location needs some help. We are looking for a new pharmacy because this one is too frustrating and customer service doesn't exist there.

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5:24 pm EDT
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Walgreens Pharmacy refused service

Went to pharmacy to pick up prescription for my wife, clerk asked for her address, then he date of birth. Then asked for last four digits of cell phone number, I didn't know it, so I was refused prescription. I pick up prescriptions for myself, my wife and my elderly parents. I don't know their phone numbers, and I ready don't see why I have to memorize them. If I give the name, address and birth date, that should be all that is required. In this day and age, I feel uncomfortable giving out all this info aloud for all to hear, it isn't right. I lived in the area for over 20 years. I never had any problems picking up a prescription until Walgreens took over. They call me tell me a prescription is ready, I drive there and the clerk tells me they have no record of a prescription, I tell them "you called me" and show the received call on the phone. They have no response. Now they refuse to give me the prescription because I don't know the phone number. I wasn't rude, I just said okay and have a nice day. I guess I'll have to go to CVS

Desired outcome: If I give the name, address and birthdate, that is all the info I should have to give.Thanks Ted Green [protected]@aol.com

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4:52 pm EDT

Walgreens Pharmacy

I have to take xanax twice a day, my last prescription was filled on 9-3-22. I wrote in two days ago to request a refill (10-4-22). I had an email that said it was ready. I went to the walgreens in batesburg-leesville sc and at first they told me that it was not ready could i come back tomorrow. I live 30 miles way from there and ask could they please refill today. Then they told me that it was not refillable until today 10-6-22 which is not correct. After begging them to please refill they told me to come back in 25 minutes which i did. They give me a problem each time i refill it. The prescription is for 60 pills, i take 2 a day. What if there are 31 days in a month? i will probably change pharmacies.

Desired outcome: I NEED TO BE ABLE TO REFILL IF THE MONTH HAS 31 DAY!

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Update by DEBBY333
Oct 06, 2022 4:53 pm EDT

Please fix

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3:31 pm EDT
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Walgreens poor managment of services

I scheduled an appointment with the Pharmacy on 110 Towne Center

Dr., Lexington Ky., for a moderna and flue shot. I spent $30 dollars with uber only to find out when I get to the Pharmacy they are out of the covid shot. One would think the Pharmacy would notify the patient they were out of moderna.

I wasted 2 1/2 hours and don't forget the money I'm out of. Why do you treat ederly costomers this way.

Disappointed!

Desired outcome: RESPECT FOR THE ELDERLY

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4:19 pm EDT

Walgreens Pharmacy

When we go to the doctor and we have to pick up pharmacy before going home, we tend to use Walgreens just because they have all of our information. We switched using Walgreens pharmacy and went out of her way to use a different pharmacy because Walgreens will not call you if your insurance gets rejected so when you’re waiting in a very long line to get to the window, they will say oh we couldn’t fill it because it said you had another insurance. So when I give them the insurance. I have to go and wait another 15 to 30 minutes for the medication while we are already 40 minutes from home. They do this all the time. The medication could have already been filled if they would’ve just called because there was an insurance issue and I could’ve given them the insurance information. But instead they wait to tell you after waiting in a line for 15 to 20 minutes and then make you wait that much longer to finally get it filled and be able to head back home which is again 40 miles home. Walgreens is the absolute worst pharmacy I have ever been to and I regret every single time I ever choose to ever go there again. Walgreens on Madison Avenue in Mankato Minnesota sucks

Desired outcome: Have the pharmacy alert the customer that there is an issue before waiting in a long line to just wait even longer.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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