Menu
Waffle House Customer Service Phone, Email, Contacts

Waffle House
reviews and complaints

Waffle House's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
wafflehouse.com
wafflehouse.com

Learn how the rating is calculated

1.2 656 Reviews 653 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Waffle House complaints 653

ComplaintsBoard
R
8:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have ask numerous of times why they don't answer the phones in the mornings especially weekends. I'm trying to get to work or church every weekend. When I get their and question them I look and see the phone off the hook. It dies and when you call it, it rings and goes to busy signal. This turns into an inconvience to me trying to pickup and go causing me...

Read full review of Waffle House
ComplaintsBoard
M
7:58 am EDT

Waffle House Employee bike stolen

Responsible 19 year old working to save money to buy his own things went to work and his bike was stolen. Mind you he was working 7-2 when his bike was locked up and chained to his place of employment. For the last 3 months every week he has used it to be responsible. What do you do when the employer say there is nothing we can do about it. Really ? So if we buy another bike for him to come to work for your establishment; would that bike be stolen on your
property again. Who protect the honest young working young adults and their belongings. Today I pray that the corporate office the store manager fight for my son's bike to be replaced. Concern parent who foster responsibility and accountability. Praying for God to bless my son in the name of Jesus.

Desired outcome: Replacement of his bike

Read full review of Waffle House
Hide full review
ComplaintsBoard
R
5:41 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am currently sitting in Waffle House # 4 on Georgia ave. In North Augusta SC. As I walked into the unit I saw chairs blocking off the entire low counter and 3 booths. When I ask what was going on I was told that the manager shut it down. The three booths headed to the bathroom were full and I had to sit at the high counter, which for most people it's not...

View 0 more photos
Read full review of Waffle House
ComplaintsBoard
H
8:29 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I literally come to Waffle House number 930 in Spotsylvania Virginia every single day for breakfast. I love the waitresses, all of them. They take exceptional care of me. The manager however, does not take care of them for manage the people. In the last week alone I have come in with no manager on site. The restaurant was closed all night long and did not...

Read full review of Waffle House
ComplaintsBoard
F
10:40 am EDT

Waffle House Customer Service not 100% with accuracy of orders

On Tuesday, July 6, 2021, at approximately 8:10 a.m., I went to the Waffle House, 308 S. Pearson Road Pearl MS. I placed an order for an "All Star Breakfast add cheese to eggs & grits, regular waffle. My order was $11.00. I gave the cashier $20.00 and received $9.00 change which I in turn gave the waitress $5.00 tip. The restaurant was not busy. There were 2 couples seated in separate areas along with a guy who was sitting outside waiting on his order when I pulled up and came in to check on that ended up waiting at the counter while I was seated by the windows waiting. I received my order before this guy in about 5 minutes of ordering. About 2-3 miles out, I realized I did not have my waffle. When I made it to work I also saw I had no silverware nor did I have any jelly for toast and she did not provide me a receipt. I tried calling this location several times to no avail which led me to write this complaint. I'm really trying to understand what was the purpose of tipping the waitress if she is not going to do her job correctly.

Desired outcome: Better customer service, refund

Read full review of Waffle House
Hide full review
ComplaintsBoard
S
3:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in your location on 231 S. In Dothan, Alabama this morning a little after midnight with a friend. He ordered a quarter pound cheese burger medium rare and the meat came out burnt. I ordered a ham and cheese omelet and the ham was scorched also ordered bacon and it was burnt the grits was lumpy and the hashbrowns was to be steamed and wasn't.

Read full review of Waffle House
ComplaintsBoard
M
3:36 pm EDT

Waffle House I am making a complaint regarding the service received at a Waffle House

I, Mary Trahan, and my niece entered the Waffle House located in Opelousas, Louisiana 70570 which is constructed in the Wal-Mart parting lot. When we entered the establishment, we stood at the door for a few minutes and waited to be greeted, seated, served or something. We stood there then noticed a server to our left holding a friendly conservation with other customers seated at a table. We communicated among ourselves that the service was very poor at that point because no one even acknowledged that we were standing there. Well, to my dismay, the server standing there holding the long conservation with the other patrons turned out to be the one that would finally say maam, be seated at this table. I didn't want that table because it was near the bathroom. I did express that to her. I was upset more because she saw us standing there but continued to talk to people already eating their meal and we waiting unnecessarily while she babbled on. I then expressed to her that she should have been waiting to use instead of holding that long conversation with the people at the table and not acknowledging us . Well, that did't go pleasant at all. Her response was that she knew them, so that's why she was talking to them. My point exactly, she disregarded us. We were all unpleasant now. We passed a few words to each other. We left. Maybe that's the way your restaurants are run. The service was nasty and I must say so was the restaurant. I had a very disappointing visit with Waffle House that morning.

Desired outcome: I hope that workers could be better trained in servicing the public. A simple, hello, I'll be with you in a minute would have been great, then actually come over and service.

Read full review of Waffle House
Hide full review
ComplaintsBoard
J
12:02 pm EDT

Waffle House Can't call order in

Every time I try to call in a order in the hickory waffle House I dont get a no one to answer the phone at the fair grove church location when I try to call in on Lenoir ryn location I get were busy serving other customers try again in a few minutes so I go down there to place my to go order and there's only 3 people inside so why could they not answer and take my to go order

Read full review of Waffle House
Hide full review
ComplaintsBoard
A
12:32 pm EDT

Waffle House Food I received at the waffle house today

I ordered a ham and cheese omelet and an ham cheese hash brown the hash brown I wanted cooked lightly. The omelet was flat and burnt and the hash brown was so crispy I could not eat it. The table was filthy when I got there and the waiter asked me if I wanted to order and I said yes once you clean off this table I will! The waiter it was apparently it was his first day and didn't know what he was doing and didn't have no one helping him this was my worst experience in 20 years coming to my favorite restaurant.

Desired outcome: I am hoping for a gift certificate to replace my meal

Read full review of Waffle House
Hide full review
ComplaintsBoard
P
6:20 am EST

Waffle House Wait time a server waits on you while washes dishes

Waffle House Dickerson Rd in Nashville TN . Employees doesn't speak walks past does not the dishes and trash .They are rude to customers.

Desired outcome: Retrain the employees all of them

Read full review of Waffle House
Hide full review
ComplaintsBoard
J
3:34 pm EDT

Waffle House customer care, health and safety issues

On June 13, 2021 I patronized Waffle House #1737 located in Hubbard, Ohio. Being a relatively hot and humid day I noticed as soon as entering the establishment that their air conditioning was not working and was in fact uncomfortably warm. I addressed this condition to the manager whose name was Tony and he apologized and said he could do nothing about it.
I could have left but wanting breakfast decided to stay and eat. which the food was good but unfortunately I could not enjoy it due to the fact I was sweating profusely,
While eating I observed an individual cooking named Jon who was also sweating profusely, he was not wearing anything on his head and being a bald man I am sure his sweat was contaminating the food he was preparing which I find extremely disgusting from a customers standpoint.
The employees are working in extreme heat due to the heat coming from the food prep appliances which I believe would be considered a safety issue.

Desired outcome: needed repairs or replacement of air conditioning system

Read full review of Waffle House
Hide full review
ComplaintsBoard
B
10:32 pm EST

Waffle House Never being able to get thru when calling in order

waffle house in West point ms wouldn't take any orders from 3 a m til 5am running out of items... they never have any substantial items please do something asap about this mishap!

Read full review of Waffle House
Hide full review
ComplaintsBoard
A
7:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Visited the waffle House #1966 in Covington, GA on Thursday, June 10, 2021. Time 4:$5 P.M. The two employees working were very loud, My husband & I couldn't have a conversation. We have visited this restaurant several times. There are always family or friends visiting with the employees that are loud as well! Food wasn't prepared to the usual standard. Served grits that were not warm enough to melt butter & clumps as well.

Read full review of Waffle House
ComplaintsBoard
A
12:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We went to Store #603, Mason, Ohio for breakfast yesterday morning. The only clean place to sit was at the counter, on the high chairs. Those chairs being unacceptable, we walked over to another area. The waitress rudely said, That Table Is Open. It was covered in crumbs and liquid of some sort. We stood in front of a different area that had dirty dishes in...

Read full review of Waffle House
ComplaintsBoard
S
9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am ServSafe Certified! Waffle House, LaGrange, GA poor cleanliness floors and tables. A cockroach crawled on the window where we were eating. My husband killed it. Staff needs to wear closed toe shoes instead of flip flops. Bacon overcooked and presentation of food on the plate was sloppy.

Read full review of Waffle House
ComplaintsBoard
L
10:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Iplaced and order today and the cook made a mistake on my order and I caught it before he finish, I let the cook know what was wrong and he was correcting it and the manager stepped in and was very rude to me the cook and I know each other because I been eating their for years, the manager had no problem letting me know he didnt like blacks with hi...

Read full review of Waffle House and 2 comments
ComplaintsBoard
P
10:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I really don't know if this will do any good, I am one of the few that goes to waffle house every day. I am there every evening, I'm single and I love waffle house. I live in Weatherford Texas, And on 5/19/2021 I was there around 7:30 pm. There is a group of four that sits in the back corner a man that is in the wheelchair, and his wife and two older men...

Read full review of Waffle House
ComplaintsBoard
M
1:50 pm EDT

Waffle House Not being able to get service . No place for a large person to sit .

Hello I worked for Waffle House 11 years, and I am tired of being told, they cant open the section, because there short staffed . We have been in a few W, H since this all as started, and it none since at how the stores are being ran, only 3 booths at a time . Or just to go orders, with the store having 5, employs in it . I am a large person, that can't sit in the booth or at the high counter, so the low counter is the only place that I am able to sit . My mine complaint is that most off the time is, when they have this sections closed off, it is when they have strong people be hind the counter . I have seen the same crew run the hole store before . If the cant run the store, then may just shut it done . I have ran it a many of times with just me and a server, and it is bull, the way this people or running the stores now . We go to Waffle house, some times 3, a week . Please stop letting them run this great Waffle in to the ground .

Desired outcome: open the sections back up for the large people , with the low counters .

Read full review of Waffle House
Hide full review
ComplaintsBoard
F
5:24 pm EST

Waffle House No one answers the phone on 3rd.

I work in Blue Ridge, GA. I am a veteran of Waffle House of about 15 year. I've never seen any WH NOT take to go orders or not answer the phone. I'm now living in BR and either can't get them to answer the phone or get told they don't do to go orders over the phone? I thought about calling Charlie but decided I he wouldn't get anything done.

Desired outcome: Answer the phone when not busy.

Read full review of Waffle House
Hide full review
ComplaintsBoard
M
6:16 pm EDT

Waffle House Condition of store at Exit 114, Manchester TN

The attached photo is what we encountered at our first breakfast out in way over a year. Plus a waitress who didn't speak to us until she ask what we wanted, had to be asked to clean the table, never came back to the table, and I had to ask a different waitress to refill our coffee.
I promise you we did not come in looking for problems. We have eaten at this store several times before. Never again.
By the way, that brown thing in the middle of the floor in the cook area? It's a banana peal.

Read full review of Waffle House
View 0 more photos
Hide full review

Overview of Waffle House complaint handling

Waffle House reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Two waitresses was posted on Mar 23, 2024. The latest complaint employees was resolved on Feb 14, 2018. Waffle House has an average consumer rating of 1 stars from 656 reviews. Waffle House has resolved 30 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.1
104 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Waffle House contacts

  2. Waffle House phone numbers
    +1 (877) 992-3353
    +1 (877) 992-3353
    Click up if you have successfully reached Waffle House by calling +1 (877) 992-3353 phone number 0 0 users reported that they have successfully reached Waffle House by calling +1 (877) 992-3353 phone number Click down if you have UNsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone number
    Customer Service
    +1 (866) 204-5393
    +1 (866) 204-5393
    Click up if you have successfully reached Waffle House by calling +1 (866) 204-5393 phone number 0 0 users reported that they have successfully reached Waffle House by calling +1 (866) 204-5393 phone number Click down if you have UNsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone number
    Gift Card Helpline
  3. Waffle House emails
  4. Waffle House address
    5986 Financial Drive, Norcross, South Carolina, 30071, United States
  5. Waffle House social media
Waffle House Category
Waffle House is related to the Fast Food Chains category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.