Waffle House
reviews and complaints

on July 3,2022 we went around 11:30 pm to the store in Easley,SC. Upon arrival at the store no tables were cleaned so we sat down where someone else had been sitting and about 35 minutes into us sitting down I caught a waitress as she was going by and got her to clean table off. then she just cleared the plates and glasses and never wiped it down. So we waited around another 35 minutes before we got to order. 2 of us orderered the allstar breakfast and never received our waffles and our eggs were ordered srambled well and both of them had cheese on them, couldn't eat those either. We have been going to wafflehouse for years but this was the worst experience ever, they were letting some of the people leave with food in boxes and not having to pay that were sitting at the booth. we also never got any refills or some of our food. it was terrible customer service and waiting and we spent about 2 hours with everthing going on in there. Part of the staff didn't ack like they wanted or cared to do anything. It will be a while before me and my family decide to go there again, their were 4 of us. My email is [protected]@yahoo.com and my phone number is [protected] if you could contact me and what can be done about this ordeal that we had to go through, I would appreciate it very much. Thank you, Judy Norris

$10.25 was taken off my debt card and I only originally charged $6.05. After calling Ms. Gladys at the restaurant explaining to her that I won't be in the area anytime soon to get the money out back on my card she hung up on me. As of right now I have been over charged and nothing being done to correct the problem. This issue originally took place Thursday morning 30th June. Also this is the 2nd email that I submitted in reference to this.

I work for undercover for FED. AGENCY assigned to Narcotics at Greenville Sheriff Dept. Before that, Army for 7 years and became injured vet. So I’ve ate at Waffle Houses in MANY states n cities. But I NEVER got 2 of 3 orders WRONG in 1 week until now. But when a Staff Member, KAYLA at #1195 DISRESPECTS ME FOR THEIR MISTAKE! Not gonna do that with me! I ordered 3 to-go plates of DOUBLE VEGETABLES, CHEESE, NO MEAT - DOUBLE OMELETTES, with sides on 3 days. First one was great. Last 2 had HAM IN OMELETTES - A LOT, but not many vegetables. I let the first one go. Then on 01JULY2022 at 10:20-30 am approx, I got the SECOND two hammed-up same way. So I called and they HUNG UP- 3 TIMES - before I spoke! Then straight to machine. I called 02JULY2022 at about 9 am, spoke to unknown, and she said “WE CAN FIX YOU ANOTHER ORDER” - which is good. But once I arrived at #1195, KAYLA met me with a frown, NO APOLOGY FOR THEIR ERRORS, THEN KAYLA RUDELY TOLD ME: "CHECK YOUR ORDER BEFORE YOU GO BECAUSE I WONT REPLACE ANOTHER ONE." How do you check mine and another Officers' Omelette at counter for HAM? Why not "We're sorry for the mix up and let me know if there's any problem?" The food was prepared wrong TWICE in one week at Seneca by THEM, got hung up on 3 times, BUT KAYLA RUDE IN TONE & CONTENT, NO APOLOGY, THEN SHE I TOLD ME TO CHECK 2 EGG OMELETTES BECAUSE SHE WONT REPLACE IT AGAIN! THAT DID IT! My partner is from CA. I introduced her to Waffle House. She is MAD! I am MAD too! We eat in GVL. 3-4X week!

SSG. G

I placed my order and watched as the manager/ cook processed (cooked) one order, a hamburger, only one hamburger, and then after 15-minutes of waiting, my waiter called my order. I asked the waiter why he was just then calling my order. The cook snidely said, "he calls them (the orders) out,” as soon I; can cook them”. There was a very small number of customers in the restaurant, and apparently only one customer before me, as this cook had to cook the one hamburger BEFORE he could start my order, as we had words, I asked to speak to the manager, and he confessed/ revealed himself as "the manager” and invited me to “take my waffle and leave”. I am disappointed that a cook that is only capable of cooking one meal at time, should be elevated to the level of Manager. I left at the “cook/ manager’s” insistence.

This is the first bad experience that I’ve had at a Waffle House since ya’ll have moved into my neighborhood. I think that Waffle House may want to rethink this “Manager’s” position,

I went to the location at clairmont and I85. I was getting it to go and you have a waiter he said his name was Perk. I know you have cameras so you can see. I went in at about 7:40 or so for a to order to go. I was with a friend the server came up on the phone and would not get his pad to take my order I had 4 meals and wanted him to write it down and refused. He kept being on his phone and would not put it down for nothing. He was rude and I left because of him. The cook did nothing to help. I go there a lot and it is the first time I saw him there your regular staff is good. My name is Gwen and phone number is [protected]. I will be put a google review of the least I can. Unless I hear something by the end of the week

At store 653 I'm being harassed by another employee.. My name is Demetral Miller and her Name is Robinann Frank... She has been on my social media harassing me and management has done nothing so far... they are trying to transfer me instead of her and I've already missed a week of work... I can be reached at [protected]. I have screen shots of the messages she sent.

There was an employee that was told to mop with a broken mop handle because she is the shortest employee there. She is racist and I would see for her to be gone. The employees that was mopping is amber and she is a great employee. She is the nicest person you could ever meet. But don't mind my voice and language... But Micheal is the raciest [censored]. She is about to lose two customers.

Went to dine at the waffle house on North Monroe, Tallahassee Fl. (05/25/2022) We ordered a meal with bacon. We had to send the bacon back three times and the bacon came back burnt each time. I didn't get my waffle until i was done eating. At this time, we are very frustrated. I ask that the manager come over to the table to speak with us and she refused and said call cooperate. Are you serious right now! Excuse me do what?

Yesterday, (5-23), I went to unit 412 - 2264 Cheshire Bridge Rd Atlanta.

\I ordered an old fashion Fiesta omelet - light pepper. When the server brought the food, I did not recognize it as what I had ordered, the server said the cook was new.

I sent it back and I believe I was pun ished for doing so.

Some thirty minutes after finishing my meal, I began to have serious G I problems.

My stomach became distended, It felt as though my stomach was not working.

I began to have substantial burping and later substantial flatulence.

I was not able to eat, only had a bowl of soup around 6pm., again followed by extended belly. Then had trouble burping, ended up patting my stomach as though I was a baby, to try and relieve the extended belly.

This continued through the nigh.

This morning I was only able to eat half a piece of toast, again followed by extended belly etc. etc..

At the time of writing I am still experience the symptoms.

Sincerely.

John R Taylor

[protected]@gmail.com

[protected]

Not open at 630 am a joke not 24 hours no more change sine when open with people in side the door is locked

To Whom it may concern,

My husband and I stopped at a Waffle House near our home at about 4:30pm

On May 19,2022. It was :

Waffle House 1420

2080 Litton Lane

Hebron, Ky 41048

Ticket #[protected]

[protected]

There was one other customer in the place besides us. The Waitress was very nice, the cook came out fixed our food, which was good, then he went into the back. The waitress was putting supplies away, the cook was belittling her from the back. He should have been helping her at Doing something like maybe cleaning the place, it was filthy. He was in my opinion he was lazy and inappropriate to behave that way in front of customers or not.

His wrecked car was also parked in the customer parking lot.

The entire thing was disgusting.

Best regards,

Ella Milton

2308 Paragon Mill Drive

Burlington, Ky 41005

[protected]

[protected]@gmail.com

Wh in zebulon, nc seems to be in a downward spiral… I am a regular who has seen multiple times 2/3 of the dining room closed and roped off to prevent use, with 6 staff on duty… when asked, they always say they are training… but watching them shows a different story… frequently, potential customers leave without getting a table since only 3 booths are open and 4 are closed and all counter seats closed off…

On the evening of april 15th about 8 p.M. They actually stopped all new potential customers from coming in stating they had no prep and will not be able to fill orders for an hour or so… I kid you not, I watched at least 25 or more customers at different times stopped and was turned around as they came in the store… I was glad I already was seated in 1 of the 3 booths and already had my order…

On the evening of april 26th, they wouldn’t let anyone in unless they ordered online and took it with them… my group went to mcdonald’s…

This is a corporate store that is on its way to complete failure… the reputation alone for these issues will see to it… how sad, since this town strongly supports decent restaurants with lines around the building… but also this town has so many subdivisions being built and sold out that the population will be tripling or more over the next couple of years…

Hey wh corporate, save your store before it is too late… the business is here and you guys are messing up….

store number 1930 on 43 Ventura Drive in Rocky Mount

I went by around 1245 am on 04/07/22 to get an to go order, people are in the building wiping tables and as i go in the lady stated that they are closed. This has happened on may occasions . How are you closed and people are working in the inside and on the outside walking around. Gas is high and when you call they will not answer the phone. If you are closed i think if you should put a sign on the door or have all lights out or answer the phone when people call to let them know you are closed. And kill the attitude...

The newer W/H located on Hwy#14 in Greer, S.C. beside the QT station was not open for service this morning. There were employees in there that saw me come to door and tried to come in, but they ignored me. I tried to call their phone number [protected] and a recording was saying that they aren't taking phone orders but i can come in to order. Is this new location closing down already? I have got to hear the excuse on this!

3-17-22. Store 668 in Forrest City AR not serving at 7:00 am in the store. “ To go only.”

This has been going on for months. The man without teeth who appears to be the manager says he is short staff and cannot serve anyone… not even someone at the counter. I counted 5 employees. One cook one manager and at least 2 servers . The manager could cook or serve too. You will not have a full staff in today’s environment. Open up whatever seats your staff can serve. It appears the staff including the manager does not want to work and make due with the staff he has. There’s a constant stream of cars pulling up and leaving without food. I work in the area and have observed this same situation for months now.